Starhotels Terminus - Naples

This hotel is very close to central station. So it is very convenient and room was clean. But there is no hospitality. Staffs use elevater for customeres without hesitation. Managers in reception never said "thank you" when I checked out(paid money). It was becouse I was a foreigner? Maybe they don't know or lose to serve customers. I don't think to use this hotel again.

Ideal price for a one night stay in Naples, unpleasant area but you can walk 15-20 mins to the beautiful parts of Naples but you wouldn't find much to do around here in the evening. Secure premises, good size room with quaint decor, aircon and was surprised to find even a decent hairdryer. You wouldn't come here for your honeymoon but you could happily treat it as a cheap oasis from the roughness of Termini if you are just passing through. I was a single female and I survived although did feel on my guard constantly in this area. For longer stays you'd want to try other parts of Naples. Helpful staff at the front desk, you need 10c to get up and down the lift if you have luggage or carry it up to the second floor.

The hotel was ok, despite of the noisy air-conditioning. Very close to the train station which was very convenient. The room was big enough. The breakfast was very good also. Nice and conenient place to discover Napoli. Maria, Ekaterinburg (Russia)

We were sartisfied with braekfast.

Hotel staff - shifty. Rooms basic. Bathrooms disgusting. Broken window and door in our room without any attempt to be fixed and no other triple room with working bathroom available. Despite fact we had triple only 2 bath towels provided. Would not recommend this hotel to my worst enemy. Would never ever stay there again.

This hotel was right beside Napoli Centrale Stazione, although more precise directions, eg, on left of the station square would have helped, although the square is currently being renovated, so it was more of a madhouse. We were pleased with location, service and helpfulness of staff.Breakfast was ok, but would have preferred cooked items like scrambled eggs in serving dishes to be kept hot at all times. Surrounding areas can be noisy at night, but that was to be expected in the centre of Napoli. Perfect location if you are travelling by train. The hotel has a great terrace on its 7th floor roof, but typical of so many things in Italy in January, it was closed. We nevertheless asked the staff to open it up for us to admire the beautiful view, and they happily obliged.

Very good and professional.

Comments about poor neighbourhood from other visitors untrue. Proximity to station a big plus.

One night only, but very,very nice stay in hotel terminus.Room wide, clean end very confortable.Good breakfast. everything elegant and topclass

Quality of breakfast poor for a 4 star hotel. In a 3 star, the De Petris in Rome, it was much better!

This is a great hotel to stay at if you are traveling by train. It is about a block away from the terminal. The rooms are good sized and my wife really like the roominess of the bathroom. The traffic outside was mostly muffled and the breakfast was great! Very Close to Pompeii. We would stay here again if ever in Naples!

Concierges were excellent in finding us very good restaurants. Hotel improved with staying.

Very good, confortable stay.

The service, room, and breakfast were excellent. The hotel was extremely convenient to the train station and Metro.

Right in front of the train station. Would stay in a more central hotel if you want to visit the Naples on foot/more easily.

I stayed two nights at the hotel and I really enjoyed it, excellent service, helpful in every way. The clientele at the hotel looked nice to me. I was sightseing alone a whole day in Naples and met only smiling and helpful people.

This Hotel is in an excellent location for travelling right next to the train station. The room was well equiped but very small. If you are booking make sure you get a quiet room as the one I had was on the exterior and the noise was extreme. The breakfast was very nice. One of the reception staff and the porter I encountered could do with a few lessons in customer service and learn how to smile. The location outside the Hotel is a bit dodgy but for an overnight stay it is very convenient

A nice hotel in a very convenient spot for access to and from Airport - take the 3S busline from the Airport and it virtually drops you at the door. Also metro takes you direct to Pompei and Herculaeneum. The R2 bus can be caught down to the port where you can catch the ferry to Capri or Sorrento, again from right outside the hotel. The only complaint I have about our stay is that the roof terrace was not open, probably due to the time of year, it was however quite warm. Breakfast was more than adequate and served in very pleasant surroundings which is more than can be said for the area outside the hotel. Don't let the area put you off, it is scruffy,but we did not encounter any problems and as stated before the hotel could not be in a more convenient position. Would stay again.

Excellent hotel and close to the Termini Central Station. We were very satisfied with the room, the staff and the breakfast was a highlight every morning!

THIS IS A GREAT HOTEL IF YOU WANT TO USE NAPLES AS A BASE TO VISIT POMPEII ETC. AS IT'S RIGHT BY THE STATION. VERY PROFESSIONAL STAFF AND THE BREAKFAST IS GOOD (HOT AND COLD FOOD). GOOD REASONABLY PRICED RESTAURANTS DOWN THE STREET, AND ALOT OF SHOPPING IS FUTHER DOWN THE SAME STREET. ROOM IS QUIET. OVERALL A VERY PLEASANT STAY. NOT THE PRETTIEST AREA OF NAPLES BUT IF YOU'RE USING THE TRAINS OR IF YOU JUST WANT A SAMPLE OF NAPLES WITHOUT TOTALLY COMMITING YOURSELF TO THE CROWDS AND TRAFFIC IT'S A GOOD CHOICE! I WILL STAY AGAIN

Room was a bit noisy as it was overlooking the station and smelt of smog. I have stayed here before and some rooms are a lot better than this one. Very handy for the station. Great pizzerias 10 min walk - Da Michele or Trianon.

The area around the hotel is not pleasant but we enjoyed our stay.

The first room I not was not very good. Bad shower and a above the railwayline. I complained and changed to a recently renovated room on the sixth floor, and this was very good and quiet. I can recommend this hotel if you want to stay close to i.e. the trains, but ask for a quiet and renovated room! The breakfast was plenty. Good restaurants close by.

Nice hotel. Clean and comfortable. Good Staff. Nice overall stay. The surrounding neighborhood wasn't all that great. Lots of construction and garbage in the streets. But after the construction is done, the square and train station may be very nice. Lots of traffic, butthe noise didn't come in the room. For a great meal, walk around the corner and eat at "Franco Ristorante". Ask for Pepe!

Nicely decorated rooms - could have been a bit cleaner. Reception area and hotel lobby elegant and nice. Breakfast quite ok - nice restaurant. Big place in front of the hotel very noisy and under reconstruction. How will it look afterwards??? The rooms however very good isolated and quiet. Alll in all good location for sightseeing! We were statisfied!

Very nice stay

The hotel was an overnight stop en route to the Amalfi coast. Convenient location for the train station but we wouldn't go outside of the hotel as it looked very dirty outside and didn't feel very safe. The hotel was nice enough and the room adequate but breakfast service was terrible. We were sat at an empty table and no one came to serve us - we had to take our own cutlery from a sideboard even though staff were around clearing other tables. The head waiter was more concerned with chatting to a guest and I had to go and ask if we could have coffee. We had barely started to eat our breakfast when we were asked if we wanted anything else from the buffet and five minutes later were told breakfast service was finished and would we please leave! The previous night when we arrived late we were just in time for a drink from the bar and ordered 2 martinis (to celebrate the start of a well-earned holiday), which arrived in wine glasses with no lemon or olives - barman was miserable and anxious to close up the tiny bar and go home. All in all an adequate hotel if you are stopping en route to somewhere else but wouldn't recommend staying there more than one night. Someone definitely needs to have a sharp word in the ear of the restaurant staff - particularly the one who is supposed to be in charge.

Wonderful Hotel. Quality vs. price fantastic. Coming from noisy station and entering the elegant, spacious lobby, we felt like beeing on a lovely island. Staff was extremly helpful and friendly and our very luxury furnished big room on the 6th floor had a balkony from where we could see the castle as well as the sea. We can highly recommend Starhotel Terminus and stay there again when we come back to Naples.

There was supposed to be a complimentary shuttle to the airport--no shuttle. Shower had no door, but a curtain than ran to about 2 inches off the floor. No ledge on the floor, so shower water floods the bathroom with each use. Very unsafe area. Spend as little time there as necessary.

Very happy with the service we got here. There was a strike on with the ferries to Capri, we had our hotel booked there, but where unable to get there. If not for the a very pleasent staff member who took the time to ring our hotel on Capri and explain the strike. We would have lost around 300 euro.

I came for joined the ISPSD conference. As we join the ISPSD they promised us to provide the shuttle bus between hotel and meeting place, until conference 2nd day night the holel had start to provide the shuttle bus. Otherwise, my partern had lost his fountain pen at the last date.

Ottima stanza - grande e confortevole.

The elevator is very noisy - the announcing of the floo is too loud.

Hotel is very convenient if need to stay near to airport express drop off or central railway station. The square itself is being renovated and is very dirty. A walk at night was rather threatening as a lot of people just hanging aroaund.

La camera assegnata era nell'area in corso di ristrutturazione, forse sono stato sfortunato. Stanza di qualità piuttosto bassa per un 4 stelle (moquette bruciata, arredamento che ha visto tempi migliori) e servizi spartani (niente cassaforte in camera, in tutto l'albergo non è disponibile per gli ospiti un computer con accesso ad internet). Ottima la prima colazione e la disponibilità del personale.

Perfect city hotel close to airport bus, local bus and railroad station. Excellent breakfeast, very clean room and bath, new windows.

The standard of the hotel is excellent - but the area in which it is situated is awful! However, it is extremely convenient for the railway and bus services and bus link to airport - which is what mattered to me. If it were in a more pleasant area it would be twice the price!!!!

Great central location and within walking distance to Museums.Rooms large and bath nice,only downfall is you could not get ice and the bar drinks are very expensive.

For a 4 star hotel the breakfast was poor, and some cups were dirty but the room was great and very spacious.

Despite most of the stuff written about this location of Naples it was great for our short stay. Walking out of the station and straight into the hotel to drop our bags off and get out exploring was brilliant. The area is a bit grubby, but nowhere near as bad as everyone makes out. The hotel itself was nice and typical of a large European hotel in this price range. The service was efficient and friendly.

A lovely hotel. The square where it is situated is very run down and a bit chaotic, but it is very handy for the train station and airport.

Someday, Piazza Garibaldi will be hopefully a better place. Today, this hotels is something to be proud of. A must to sleep in Naples.

The hotel was great. Service, clean, and just across the street from the train station, about 5 minutes walking distance. Only reason to stay in Naples however is to visit Pompeii for the day. Other than that, Naples is not a safe place to visit. The city is unkept, the people are scary, be sure to not wear any jewelry or anything of value while you are there. We cut our stay short because of this and took a 30 minute boat ride to stay in the island of Capri, which was paradise.

Nice, modern hotel in good location in Naples. Worht an overnight stay, as is a very vibrant and lively city

Good value for the money. would have stayed longer but was just there for one evening. loved the bathroom!

The terminus is a geat place to stay if yu are traveling by train.just a few steps to the train station.also very ciose to the bus terminal. area aroud station is a bit tacky but we did not have a problem.

The hotel was easily located right next to the train station in Naples so very handy for transport. The hotel was lovely and the rooms very comfortable which was good as Naples itself did not look very welcoming! The city was dirty and you certainly didn't see many tourists out after dark. We stuck to the main roads and were fine but glad we were only there for the one night.

This hotel couldn't be more convenient to Stazione Centrale, which was perfect for us -- easy to come and go. But that means it's in a very busy, congested, loud area, on a noisy, traffic-clogged street. Sleeping with the balcony doors open was out of the question, and the room was hot with them closed. All carpets in the hallways and the two rooms we stayed in were badly in need of a good cleaning, but except for this minor issue, this is a lovely, clean, well-appointed hotel. It's decor is sophisticated -- a modern hotel with an international flavor. Rooms were spacious and comfortable, with very nice bathrooms and showers. Staff were, without exception, courteous and competent. Breakfast was unremarkable but sufficient with a buffet of rolls, bread, salami, cheese, yogurt, juice and canned fruit. Overall I was very pleased with the accomodations and impressed by the value of this hotel.

Very convenient for the station, literally a 2 minute walk, rooms were nice although when we stayed the facade was being refurbished and we couldn't open the window or use the small balcony. Breakfast was excellent, unusual in Italy, staff helpful with good English.

The hotel is very convenient. Garibaldi station is right next to the hotel. We were able to get the alibus for the airport, trains to Pompeii etc, the metro and buses from Garibaldi station/square. We didn't have to trail our luggage around or get taxis. The hotel staff were very helpful and spoke good english. Breakfast had good buffet choice - although get there early if you want hot food. We were able to leave our bags at the hotel on check-out day. The only disappointment was that the roof terrace was closed as we went out of season.

I booked the hotel thru venere when I arrived in Naples, so there was limited choice. Wanted to stay near the staion as we were moving on the next day. The hotel is perfectly placed next door to the station, and it was more than happy to store our luggage for us before and after we stayed in the room - another big plus. I have two small children, and the 4 of us stayed in a 3 bed room. The bed was nice and wide, and no problem for the smallest to squeeze in as well. There is a restaurant there which we did not try, but the menu looked interesting. B'kfast was included (which we didn't expect) and was extremely good. The only downside was a minor problem with the air conditioning on that day. All in all, my wife thought I had made a good choice for the last night of our stay in Italy, and she used to be a hotel manager!

Rooms were nice - small, but clean and modern. The hotel is getting a facelift so you can not use the balconies. Breakfast is good. It is right next to the train station, so the area around it is not that great - it is dirty and cramped, and there are only a couple of restaurant to get food in close by - but we never felt in danger and it was easy to get anywhere from there. It also has an underground parking facility

Very good value for money hotel but its position on Plaza Garibaldi is both good and bad. Good for the station with trains to Pompeii, Sorrento, Herculaneum etc but general surroundings are dirty and somewhat threatening. Staff generally very welcoming and helpful. I wouldn't go back to Naples again (it is a dirty city with very little of appeal) but for those wishing to spend time at Pompeii and elsewhere and use Naples as a base, the Start Hotel is probably as good as any.

L'albergo è eccellente e, anche se l'ambiente circostante non è il massimo, è facilmente raggiungibile sia in auto che con il treno (è a 50 metri dalla stazione) e permette di spostarsi ovunque con i mezzi di trasporto pubblici. Il servizio offerto, dalla camera alla colazione, è di ottimo livello. Unici appunti: si avverte un po' di rumore durante la notte a causa del traffico (nonostante i doppi vetri) e il riscaldamento del roof garden dove era servita la prima colazione era troppo basso. Complessivamente è stato un piacevole soggiorno e, cosa non da poco, il prezzo da noi pagato (90 euro) è stato particolarmente conveniente

First of all I was lost when I arrived and didnt find the hotel that easily. I did however find and was impressed with the hotel on a whole. the odd free things were not available, ie coffee in room, safe deposit in room and free robe in room, however they were not enough for me to complain about. The room was adaquate for a single person. The bar and restaurant were good and the service was excellant in both.The fact that the staff all spoke english helped me alot so another plus point.Breakfast was good although the hot food had alot to be desired for. General information for local sights and areas was also approached by the staff in reseption with a professional and useful manner. All in all my overall trip and stay was very good and i would concider staying their again.

It was a very nice 2 nights staying in Naples. People there were very friendly, room was clean and spatious and breakfast was great. Piazza Garibaldi is not the most beautiful place in Naples, but it is very easy to reach if you travel by train. The only bad thing I can think of it is that at the hotel they are rebuilding the front so it is not easy to open the window and it is not possible to appreciate the view of the Vesuvio from the 7th floor. But I am sure it'll be a wonderful place when finished. I would recommend this hotel as it is really worth the price!

The Terminus was a beautiful hotel with a very competent and kind staff. However, I was told that there was a free shuttle service that would pick us up at the airport and when I arrived it was not there. I called the hotel and was told that the shuttle would not be there and that I would have to take a cab. I was given no explanation for this and was upset that the shuttle was not available.

As I was travelling alone I decided to book into somewhere which looked good. It cost me 110 euro for the room, which was very small, slightly shabby and definitly not worth the money. The windows would not be opened as the exterior of the building was being renovated. The hotel advertised a complimentary car collection service from the airport to the hotel and visversa, infact this is a mini-bus service which only operates at certain times. As I would have had to wait over an hour and a half for it to collect me from the airport I ended up taking a bus. My flight the next morning was at 7.30am and the bus wouldn't get me there on time, so I had to take and pay for a taxi.For what the room cost it definitly wasn't worth it, infact I was very disappointed with it.

Wir hatten drei phantastische Tage in Neapel, wobei die zentrale Lage für eine Stadtbesichtigung optimal ist. Hinzu kam ein traumhaftes Wetter Ende Oktober/Anfang November mit 28 Grad Celcius! Das Hotel kann man nur empfehlen, es ist optimal.

Hotel was difficult to locate as it was completely covered in scaffolding and under-going major renovations(which were not reflected in the price). Halls/communal areas were half-decorated and the terrace dining/breakfast room was shabby. Food and service was standard of a 3 star hotel and location was very 'down-town' Naples. We would not personally return to this hotel.

We only stayed one night and consider the experience excellent although one night isn't really any indication of the overall hotel experience. One thing I might add though, on this form there is no room for "not applicable".

Hotel Terminus is a perfect location near the central station and the metro. situated on one of the heaviest (trafic) squares of Napoli! One needs a lot of courage to cross the street!

Online this hotel looks much classier. The shower curtain was too short, so the bathroom floor flooded everytime we took showers. The water pressure was poor, and luke warm. The hotel room decor was tired and a bit shabby.

Excellent hotel for the money. Location is superb - right across from train station and not too far from Pompeii. Staff was extremely helpful, courteous...especially Marianna Rinaldi. Thanks for all your help! Preet and Mike

Balkonies are dirty, and the surroundingof the hotel as well. There isn't a lift to the garage, the lift to the roof restaurant to small for all guests. During the reconstuctions and building-works the price must be lower.

Hardware is very old but it was under renovation. Employees are unfriendly and not kind.

The hotel is in a very noisy location but useful for transport to the places we wanted to visit. Breakfast was uninspiring with crockery, cutlery and food not being replenished frequently enough. Overall, the hotel was a good price for the facilities (thought I wouldn't say it is worthy of its four stars!) and the reception staff tried to charge an extra tax on the total price quoted by Venere.

Very nice hotel in a not so nice area. Good value as it is reasonably priced and easy to access tourist areas.

The front desk manager (male) was not sympathetic or helpful at all. the shuttle bus to the airport was full, if you need it make sure to ask for reservations in advance. the carpeting is awfully stained and dirty. for the price, one expects better service and a cleaner establishment.

We had a great time here. Michele was especially good, but all the bar and restaurant staff were terrific. Front of house a bit mixed - depending probably on level of English they could speak (our fault for not speaking Italian). Gym was ok, but really hot - could have done with a pool to be absolutely perfect. If we ever go back to Naples, we'd certainly stay here - location was good, making it easy to get about and out of the city.

It was suprised for me how different the hotel in star hotel group. It was very poor quality than I stayed in other hotel of this hotel group before. Many flies in robby hall, unlicenced taxi drivers came into the lobby. Only one elevator is available(equipped) for all people. Many people walked up and down in stairs every morning. Anyway it is not recomened if you choose this hotel by only name of star hotel.

Air Con was not working and no matter how often we complained, we were ignored in the end. Ordered 2 breakfasts from room service, only 1 delivered. When we checked out we still had to pay for 2.

Room very small, carpeting clean but with alot of stains. Great location next to train station. Previous reviews said the area wasn't safe, I felt fine and had no problems. If I was afforded discount pricing again I would definitely stay at the Starhotel Terminus, but not at their rack rate. Nice view from 7th floor breakfast room.

The hotel was fine, but the location, Garibaldi Square, struck us as being not one of the safest or more attractive places in Naples. We were very uncertain as to how safe a place it would be at night, and therefore would probably not use that hotel again.

Best location! Next to the station & the bus terminal. Gym & sauna were in terrible condition, probably closed during off-season. Anyway, excellent price offered for such a convenient location & a neat room. Will come back to this hotel again!!!

Really comfortable concerning logistics. Good hotel. Little bit expensive, but because of the period, I guess. Good breakfast, especially for the "sfogliatelle" I recommend it

Central location (near train station).

Location is a dangerous part of town. Lobby being refurbished hence poor appearance

When I stayed at the hotel, the airconditioner didn't work properly. But I suppose it was caused by the unusual hot weather in whole of Europe in this summer....

The Starhotel Terminus room was very spaciouse with a comfortable bed. The bath was especially spacious. The location is convenient to the train station, but not the most attractive part of the city of Naples. However, we did not find the staff to be particularly friendly, especially the barman who displayed a rather surly attitude. We attempted to eat dinner in the bar one evening, but were forced to find a meal outside the hotel because the barman ignored us.

The bath towels and sheets were moist from the humidity. water fell from the air conditioner into the room. Paolo from the front desk was very kind to us.