Hotel Mercure Bergamo Palazzo Dolci - Bergamo

have stayed in the hotel several times both on business and holiday. Its location in Bergamo is perfect in the lower town and near the station, the upper city and good restaurants. As a business hotel, it is good, the rooms are spacious and quiet but the public area and bar are small and quiet

Good location just next to the Giovany convention center.

nice hotel, better than i had expected. Nice location. The staffs are friendly and helpful and willing to go extra mile. Nice stay, definitely will go back !

Very nice hotel, good place, nice room, nice city. Good quality for price payed.

Parking of our automobile was much more of a hassle than I expected from the web site, down a tight spiral to a central city parking garage 50 meters from the hotel. Desk staff and breakfasts were excellent!

Hotel is very conveniently located 2 blocks from the railway station. The room and bathroom was modern spacious and clean. Hotel staff were somewhat friendly, we arrived fairly late and left early in the morning. Would have been nice if the airport transfers were included as a service, just a small expectation for a 4 star hotel. Whatever you do, DONT eat at VOX Pub (just next door to the mercure). We ordered beef fillet and they served us rotten decomposing meat and expected us to eat it. The stentch of the meat was so unbearable we had to have it removed from the dining room - it made us us and other patrons very uncomfortable.

The Mercure was very easy to get to. One block from the train station and there was a parking garage next door. The rooms were modern and clean. The bedding was very nice and the windows were sound proof. The front desk staff recommended a great restaurant a couple blocks away and told us how to easily arrive to the citta alta. They were not very enthusiastic when asked what Bergamo has to offer, but I would go back both to the Mercure and to Bergamo.

everything was ok.

The location of this hotel is excellent.... very central, and short walk from train station. Rooms were modern, clean and comfortable. The only negative thing about this hotel was the sevice provided by the Reception staff both at check in and chekc out. They were very unfriendly.

The weather was very hot in Bergamo (mid-July), but the air conditioning in the hotel worked well, and the room was nice and cool.

Great location very chic. Bar man was excellant and the staff spoke English which helped.

everything perfect, early check in (9a.m.-room was ready)and early check out (6a.m.) and we got a lunch paket and could drink our cup of coffee) I really can recommend the hotel, Bergamo is very exciting and to go to Mailand no problem (by train, 40 min)

I found the staff to be v helpful and friendly. The location of the hotel was perfect v central to everything. I would highly recommend it for short or long stay.

The hotel is perfectly located for Bergamo Train Station. Staff were exceptionally professional & competent - very pleasant & welcoming. Room was a little on the small side, but we were kindly accommodated with extra bed for 2 children. Room was very clean. Bar & reception area a little on the small side. Perhaps hotel should include breakfast in room rate.

Overall, hotel good value for money and in a good location. Room spacious and clean if a little dingy due to poor lighting and the fact curtain had to be kept drawn due to overlooking offices. Bathroom good; modern and clean. Breakfast adequate but at 9 euros not good vfm. Only one staff member on duty so don't expect any level of service, in fact waiter bemused when asked to clear table of plates, debris etc. Reception explained it was due to too many people! Many good places tho in immediate vicinity to get breakfast so would recommend that. Bergamo absolutely amazing place to visit and good base to tour the area from. Despite service giving way to price, would stay at the Mercure again.

Much as expected, thankyou.

We were a group of 8 people. We were all very pleased with our stay at Palazzo Dolci. Location was great near city center and train station. Rooms were nice and breakfast delicious.

Good hotel close to railway station and a short walk from the funicular. Would stay there again. Small point was that the credit card operated safe did not work. Breakfasts worth the extra money with nice touches such as roses on the tables.

A nice and clean "business" hotel. Room is quite comfortable, but the public area and the breakfast room are small. Very convenient, just a few mins walk from the train station. Nice surroundings. We were impressed by the in-room breakfast at our stay. Very good. The only thing we were not happy was the attitude of the front desk staff. Poor! And we waited for quite a long time for check in there, but the staff was not busy at that time.

air dondition very noisy

This hotel looks actually better in reality than on the photos. We were checking in late, and stayed for only a night, but late check-in, erly check-out were both fine. Staff very helpful, rooms chique. Perfect for a citybreak.

Couldn't fault it.

Really good hotel.

Las habitaciones son buenas y limpias, la cama muy comoda y volveria a ir sin lugar a dudas. La ubicacion es buena, ya que queda a dos cuadras de la estacion de tren, de la cual se puede tomar un autobus para el aeropuerto Orio al Serio. Queda en una avenida principal pero las ventanas estan bien aisladas, no se escucha el ruido de la calle. Tambien es sencillo tomar un bus cerca del hotel que va a la estacion del funicular para subir a la citta alta. Lo recomiendo.

Es un hotel realmente cómodo para pasar un fin de semana en esta maravillosa ciudad. El personal es muy amable y hacen que el cliente se encuentre plenamente satisfecho. No dudaré en repetir la estancia.

A good location - near railway station and a Spar! Straight road to old town. Room was lovely with balcony and breakfast was excellent - beautiful fresh fruit.

We spent two nights here at the end of our holiday in Italy & wanted somewhere central with easy access to public transport to the airport - the location couldn't have been better. 2 mins walk to the bus/train station (get your bus ticket beforehand from kiosk on the right inside the station)Taxi would have been about €45.00 but the bus was only €1.70 each & took 15mins. Strolled up the wide street to the funicular to Citta Alta - thoroughly enjoyable day. Plenty of restaurants/cafes to cater for all budgets. The hotel was perfect for a city break as all we needed was a bed & shower. I would definitely go back!

Hotel Mercur Bergamo is a really nice hotel, with kind, polite and helpful staff, extremely quiet rooms, cool design and exellent breakfast. Shops and restaurants in the streets around the hotel. If I come back to Bergamo, I will definitively stay at Hotel Mercur!

Good hotel in good location situated close to station and a short bus ride from old town. Love Bergamo!

mooi hotel, perfect gelegen in het centrum naast een ondergrondse parkeergarage. Het hotel is op 10 minuren lopen van de kabelbaan naar de oude stad. leuke omgeving goed voorzien van bars, restaurants en winkels. Bergamo is een schitterende stad, waar het goed toeven is.

Ok location - 10 min. walk to the old town, close to bus/train station. Not cosy at all, terrible breakfast, but rather cheap. (85 E double room). Standard of a 2 star hotel.

A great hotel in a beautiful city, handy for the station if you need it, and in a good position in the lower town. All the staff are really friendly and helpful, and the price is good. Just wished we could have stayed longer.

My only criticism is that the reception staff on both arrival and check out were not particularly friendly or welcoming - other than that an excellent hotel

Hotel estupendo con habitaciones nuevas muy limpias y bien decoradas. A 5 minutos de la estación de tren y bus (donde te deja el bus del aeropuerto). A 20 minutos de la parte vieja de la ciudad (un paseo agradable). Lo recomiendo y volvería a este hotel.

we enjoyed our stay and will be back in Bergamo at the end of the year for the xmas markets

Tolle Stadt; Italien pur; keine Turisteninvasion; Hotel war ok; die Klimaanlage im Zimmer 313 jedoch nur laut und ohne Wirkung

We had a lovely 6th floor room which was thoughtfully and artistically furnished and equipped. The central position of the hotel was ideal. The staff were always helpful and friendly.

This hotel is located 400 m far from the train station. So very pratical if you want to travel to Milan or to Verona. So, it is around 2 km far from the main place to visit in Bergamo (Citta Alta - Upper part) but this can be reached easyly by bus - very efficient and 5,40 EUR for 3 days) The room was very clean (with a shower, no bad in our room) and the service very good. We had a very nice sight on the upper part of Bergamo. As minus points, the price was not cheap and the fact that when we booked the room, we had to pay at least 2 nights (Usually, you can cancel 2 days before departure). You can avoid this but then the price is still higher.

the lights in the room are too dark, wrong price advertised at venere, however the hotel generously sticked to the lower price

Excellent rapport qualité prix, situé en plein centre la ville basse et avec unaccés facile à la haute. Trés propre,petit déjeuner parfait.

Breakfast not included, available as extra but very expensive - I suggest having breakfast at the gran caffé just 20 mt, when you exit from the hotel, on the left (excellent cappuccino and cornetti!)

I feeled very wellcome in Italy and especially in Bergamo, second time and surely again in Palazzo Dolci

WIR WAREN NICHT ZUM ESTEN MAL IM PALAZZO:- kOMMEN BESTIMMT WIEDER:SERVICE UND ASSTATTUNG DEM PREIS ENSTSPRECHEND GUT.LAGE IST SEHR ZENTRAL ZUM BAHNHOF 150 METER.ZIMMER SEHR SAUBER UND ANGENEHM GROSS;UND RUHIG.FÜR UNS DAS ZENTRALE HOTEL MIT ANGENEHM KURZEN WEGEN ZU ALLEN SEHENSWUERDIGKEITEN. FLUGHAFEN ORIO IST CA IN 10 MIN MIT DEM BUS ZU ERREICHEN.BUSTICKETS GIBTS IM AIRPORT 3 TAGE MIT BUS UND SEILBAHN FÜR 5 EURO.HOTEL LIEGT AN DER HAUPSTRASSE IM ZIMMER KEINERLEI LÄrm HÖRBAR. WIR KÖNNEN DAS PALAZZO NUR WEITEREMPFEHLEN. BRUNO § ALICE

Rooms very quiet even though heavy traffic outside. Staff very helpful. Breakfast was included in our price which made it very reasonable for our 3 day stay. Couldn't be simpler getting from airport using public transport to station then a short walk to hotel. Very nice wine bar just next door. Would definitely stay again.

Fantastic modern hotel in the centre of Bergamo, only stayed one night but will definatly go back to explore

our room was fabulous..i dont know if all the rooms are like that but 4th floor rooms were really as if we were at the roof.Paintings on the walls and the shades of light making the paint of walls look as if they were in different colours was so awesome. our welcoming person was excellent.although i made a mistake on our arrial date, and venere not being able to help at all,after calling the hotel he conforted me saying it was no problem and welcomed us at 1am in the morning-gave us very good advises to walk to the citta alta and we felt like he was a friend already.super property but would not be the same without his efforts-i think hs name was guiseppe.. would be better if breakfast could be part of the good deal venere offers.

First time at Palazzo Dolci and expected slightly more upmarket facilities. Bearing in mind this is Italy breakfast was OK. Felt hotel lacked character but may be this is because it is modern. Price top end for 4 star out of season. Would I stay there again - probably as I think it is possibly the best 4 star although perhaps I would try Citta Alta.

Very nice and affordable hotel, close to the central station. Nice and clean room, excellent breakfast, etc. Recommended !

We really loved our stay at this hotel. The staff were very friendly and helpful, both on reception and in the dining room. The rooms were lovely and just as described...we asked for a room with a view and got a stunning view of the old town from our window. Breakfast was excellent- great choice. The location was perfect- everything was so accessible. We would defintiely go back and recommend to others. For the hotel- we'd feedback that our beautifully appointed bathroom had a very leaky shower and that the shower area was cramped, despite the bathroom being large (it was specially adpated for disabled clients which we didn't need , not sure how a wheelchair user would have managed.)

Very glad I chose this hotel for location and comfort after reading everyone's reviews beforehand and I'm pleased to say I agreed with all the positive ones! So pleased we decide to stay in Bergamo rather than in Milan too, -everyone was right -it's so easy to get to from the airport! Esp good that we were able to check in early at 11am after early morning flight!

We enjoyed our stay. The staff were courteous and helpful. The breakfast was excellent.

This hotel was wonderful. The room was gorgeous and the receptionists were absolutely lovely. We had breakfast in the room for free and the only thing that was not perfect was the bread and croissants which seemed to be several days old. Apart from that everything was just great. The decor in the room was stunning.

if i could get the time off work i would be back in this hotel for a longer stay

Exellent hotell which can be recommended. Next time in Bergamo will also be at the Mercure. Well located in all aspects.

Romm was very dark. Shower very loose, kept falling down, took 10 minutes to fix it so stayed up. TV Choice limited , 3 German, 3 French stations, but no English, suggest Sky or BBC News. Was CNN but that is American.

The staff is helpful, good spirit and smiling... very polite... we wil recomend this to others! also couples with children.. The breakfeast is perfect and varied.. very good quality.. Hotel located in the center of city and of transport 15 to airport. 1.50 euro by bus! You can shop in the local supermarket Pelican if you need wonderful food for the evening at a low cost. No need to go to Milan - you have sites here for more than 4 - 5 days

Very nice and clean bathroom, a pity there was much dust in all the corners of the room...

Everything was excellent about this hotel, from the rooms down to the decor! I could not find fault with this hotel and would make it my 1st choice to stay next year when I return.Grazie per tutto!Ci vediamo prossimamente!

Comfortable, quiet double room, excellent breakfast, good choice of TV channels. Lounge is just a waiting area for arriving/leaving guests.

very nice hotel! We will be back!

Lovely hotel, and lovely friendly staff.

We booked this hotel as it was our 19th Anniversary. It did not disapoint. Fantastic all round. Staff were very helpful and friendly and spoke very good english. we would book this hotel again. 100%.

Wonderfull hotel in a fantatic location in the Citta Bassa. Very professional staff team who all wore name badges that had flags relating to the languages they could speak on them - very impressive! All round great choice, especially if you want to be close to the Train Station for onward travel.

Very centrally located (close to the train station and a short walk to the cable car, up to the old city). Excellent facilities, spacious clean room and a wonderful buffet breakfast. Will recommend this hotel.

The Mercure Group has redeemed itself after an awful stay at the Mercure St Paul's Hotel and Spa at Sheffield, England which absolutely awful. Room dirty, things broken, inefficient staff, and no apologies from the management. Don't go there. Go to the Mercure at Bergamo instead, it's much, much better.

We stayed one night at the Palazzo Dolci, as we flew into Bergamo in the evening and were heading to Verona the following day. This is a real gem of a hotel. Our room was quite small, but had real character and was very comfortable. The staff were really friendly and recommended a lovely restaurant, which was close by. Breakfast was great, with lots of fresh fruit, a variety of rolls and pastries, cheeses, cooked dishes etc - quite a feast. We would definitely stay here again. Bergamo is a lovely city, well worth a visit and this hotel, which is really close to the station is a great base. If you are catching the bus from airport, get off the stop after the station and the hotel is a few metres further up the road on the opposite side.

Hotel was excellent had difficulty in locating booking initially which caused some concern. Was allocated a room and the booking was located. Hotel was excellent within easy reach of Citia Alta and the modern Bergamo. Close to the station if you need to travel. room and service excellent.

The hotel is nice, good breakfast, but no restaurant otherwise in the hotel which seems a bit strange for a 4 star hotel. We planned to get a bus to the airport the next day. The hotel website says the bus stops outside their door. This was a little stretch of the truth, the bus stop is outside the train station, just a few minutes away.

Only comment is that we specifically booked a smoking room but were allocated a non-smoking room. The hotel did arrange to move us to what was in fact a nicer room!

We were really impressed with the hotel. Fantastic breakfast and lovely rooms. There weren't any tea and coffee making facilities but we were aware of that from previous comments... more of an excuse to explore and find a little cafe! Great location. Handy to the airport bus and train station. We thoroughly enjoyed our stay.

Everything was very efficient. Breakfast was lovely and the location is good for both the shops in the lower city and access via the funicular to the beautiful upper city. The hotel is a bit soulless being aimed at business people.

Hotel, muy bien situado. Habitación muy bien.Desayuno excelente. Muy recomendable.

Highly recommend this hotel

I loved this hotel after staying a few nights in Paris this hotel was a dream it is beautiful and staff was friendly and nice. The breakfast in the morning was wonderful. We had fresh squeezed orange juice and proscitto. I would stay here again. Bergamo is beautiful. Make sure to visit upper Bergamo.

This Hotel is perfectly situated only a minutes walk from the train station and airport bus stop.The room was a bit too minimalist for my liking and the decor was very dark.Soundproofing was brilliant allowing good nights sleep and breakfast was good also.Bergamo is very good for a long weekend break with lots to see and the restaurants are plentiful .

Very pleasant stay. We spent a long weekend in Bergamo - this hotel was ideally suited for shopping, restaurants, railway (Milan 45 min train ride) and the walk to Citta Alta was only about 30 minutes. Lovely room and very good breakfast.

Breakfast o.k. Room a bit small. Very well located. Attention correct.

Comfortable,clean hotel. Excellent buffet breakfast.Slightly uncomfortable choice of colour and art in our room as a personal view. Perfect location for bus to the Orio al Serio airport.

Very smart, modern Hotel (in an old building) located on the main road between the main railway station and the funicular to the upper city. Hotel is 5mins from the railway station and 20mins on foot to the funicular. The style is very modern and the rooms are decorated accordingly with lots of nice touches and some interesting art work. This might not be to everybody's taste but I personally found it a refreshing break from the norm and liked the rooms very much. The rooms are very spacious and have large comfortable beds. The bathroom was also very big and stylish and was fully tiled through out. Rooms have air conditioning, mini bar, pay tv and everything you would expect from a good hotel. Breakfast was good, reception staff pleasant and helpful when asked. The No.1 bus goes to the Upper City (Citta Alta). The bus stop is on the other side of the road from the hotel, costs 1 euro (tickets from newsstand outside hotel) and takes about 5-10mins to get there. The last funicular leaves the Upper City at midnight (buses a lot earlier). The walk back to the hotel from the lower funicular station is much easier as it is all down hill on the way back - takes about 10-15 mins. Bergamo is a beautiful place and well worth a visit. If you get the chance take the second funicular at the other end of the Upper City and go up to St.Vigilio to take in the fantastic views and perhaps stop for a drink or something to eat at one of the lovely cafe / restaurants perched at the top.

La habitación asignada era muy espaciosa y luminosa.Hemos podido descansar sin ruido después de un largo viaje.La situación del hotel es buena. Está cerca de la estación de tren y del funicular que permite acceder a la ciudad alta. El trato del personal es muy amable.

this hotel is just a 2 minute walk from the train station, and that was a big plus for us with all of our luggage. It is about a 15 minute walk to the funicular, (take to citta alta) but the walk is fun with lots of window shopping and people watching, and goes by quickly. There is also a bus that picks up across the street from the hotel that will take you directly to the funicular. Hotel has 4 levels, 2 of which are smoking floors. We were dissapointed that our room was on a smoking floor (floor 1) but although the hallway smelled slightly of smoke the room did not at all. Room was accurately pictured and perfectly adequate for a quick Bergamo 1 night stay. We slept through breakfast so cannot comment on that. Make sure to check out the Irish pub across the main road and up a few streets, they had good music, decent crowd and drinks!

Only stayed for one night but very good hotel

La ubicación del hotel excelente, muy cerca de la estación de tren y de la zona comercial de la Ciudad Baja de Bergamo. El hotel recien restaurado está muy bien, todo nuevo y el baño muy limpio. En recepción hablaban en español y fueron muy atentos. El precio no es que sea barato, pero teniendo en cuenta los precios de los hoteles en Italia no está mal.

We liked the room's modern fittings and decor. The hotel is perfectly placed for through travellers, being close to the railway station and airport bus whilst conveniently placed for a brief excursion into Bergamo. We were impressed by the staff who were helpful to us on our return through Bergamo a week after our stay at the hotel. Thank you.

Bien situado, cerca de la estación y sobre la avenida que lleva a la ciudad alta caminando o en bus. Las habitaciones grandes y cómodas. La atención en mostrador dependiendo de la persona, mas o menos amigable. El desayuno muy correcto. El precio un poco elevado para un hotel de tres estrellas en una ciudad pequeña.

Air Conditioning was not working and parking was €12 for 24hours. Would have preferred if it specifically said parking was at a fee in a public car park. Other than that the hotel was in a good location and reasonable for the price.

Business type hotel but very comfortable for a one night stay. Quiet, convenenient for bus/funicular to Alta Citta, good aircon. Two complaints: internet access is not free in the bar as stated - and they appeared bewildered when I asked about this; quite difficult to spot from the car - should give directions to parking on the web details. Also our bed sounded as if it was about to break.

Stayed one night in trransit to airport. I found the hotel modern, and so cool. Would stay again.

This is a perfectly good hotel in terms of facilities, cleanliness and convenience from the station but I found it soul-less. Perfect for the overnight business stay but for a holiday, and having stayed in several other hotels in Bergamo, I think I'd rather be nearer or in the Citta Alta.

The hotel is really near to the train and bus stations, perfect for communications. About the room is nice, big and clean. The bed is good and big. The toilet is quite clean and with everything needed. The unique bad point is the internet connection, it's really expensive. Overall, the relation quality/price of the hotel is ok because it is included the breakfast, by the way a nice buffet.

This is a great place to stay. The service was excellent, good breakfast and great value for money. Very well run. Only problem was air con came on at 6am in the bedroom very noisily. Soon rectified though. Will definitely use again.

This was our first stay here and the photographs did not do the rooms justice. I would certainly stay here again. The hotel was beautiful, the breakfast was excellent and the staff were very helpful and friendly.

AirConditioned, Brilliant Soundproofing, Near the Rail and Bus stations, easy walk to the funicular or bus straight outside the hotel to the old Citta Alta. Bus to the airport from the rail sttion a 3 minute walk. Hotels roolms were very comfortable with quality bedding. Breakfast was ok too - good choice and friendly staff. Couldn't really fault it.

Nice breakfast and good accommodation. Not too far from the railway station so quite convenient to reach. Bus up to old city can be caught across the road (although we walked). Nice city for a few days break. Hotel recommended a very good restaurant nearby which we can endorse completely.

Very nice hotel. I would recommend it and come back.

El Hotel es moderno, confortable y muy limpio. Su localización es divina para utilizar el aeropuerto de Bergamo. Relación calidad, precio y ubicación, puntuación sobresaliente.

A wonderful stay indeed, very comfortable, hospitable and relaxing.

The hotel was ideally situated near the train station and bus terminal and only a short bus ride from the airport. Convenient for buses taking you to the funicular railway station which takes you to the Citta Alta(old city). The hotel was definitely of a four star standard with everything we needed, including a good breakfast! Would definitely recommend this hotel.

You know what you get with any hotel in the Accor chain: great, consistent quality control from a chain which seems to have a strong company ethos that really promotes employee morale. The Bergamo branch is no exception - we extended our stay because of the staff's welcome, the standard of rooms, the excellent location... It's an ideal location if you use the airport / train. Arriving at the airport, we got a simple bus connection to train station, and the hotel is only a couple of minutes away. And from there, it's a pleasurable walk of 15 minutes or so (going past the excellent Grom gelateria!) plus a funicular (easy to use, and great views) to Old Town. Whilst Accor might lack character, at least they are consistent and welcoming. Don't bother trying to hunt for accommodation with character - save that for Bergamo's great restaurants - instead go for safe option and book into this Mercure.