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Hotel Phoenix - Zermatt

3 star Hotel Zermatt

Untere Wiestistrasse 11 - Zermatt

Price starting from CHF 159.00

The 3-star Phoenix Hotel in Zermatt is located in a quiet neighborhood, close to the train station, the Bahnhofstraße with its numerous shops, bars and restaurants, and the ski and winter sports facilities. Built from natural materials from the Zermatt region, the entire 4-story hotel radiates a homey yet modern atmosphere.

Guests can start every day at the delicious breakfast buffet (surcharge) before setting out to explore the scenic surroundings of Zermatt. In the evening or throughout the day, the bar and the lounge are great places to relax. Many restaurants can be found in the surrounding areas of the Phoenix hotel. Complimentary wireless Internet access is available in public areas.

Please note: The hotel closes seasonally from 30th April to 5th May. Pet dogs and cats are welcome.

Venere Guest Rating
Guest Rating 9.3 Wonderful!
Based on 10 hotel reviews © 2015

Josef and his staff were personable, friendly, professional and informative. The b...

Venere Guest, Canada
Read Venere Reviews

Check Availability at Hotel Phoenix

Book by phone 1-877-214-4288
Check-in Check-out Rooms & Guests

 NEW! Family hotels and special rates for kids


Breakfast at Hotel Phoenix

A buffet breakfast is served each morning for a fee.

Hotel Facilities at Phoenix

  • Bar
  • Laundry service
  • Lift/elevator
  • Laundry room
  • Garden
  • Pets accepted
  • Multilingual staff
  • City tour
  • Internet/Email services
  • TV Lounge
  • Health club
  • Ski room

Know before you go

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in: between 3:00 PM and 7 PM.

Check-out: before 11:00 AM.

Please contact the property ahead of time if you are planning to arrive after 7 PM.


Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No onsite parking is available.

City tax and/or any other fees charged by the hotel

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: CHF 30 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You’ll be asked to pay the following charges at the hotel:

  • A tax is imposed by the city: CHF 2.50 per person, per night for adults; CHF 1.25 per night for guests aged 12-16 years old. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Renovation and closures

The property is closed between 30 April and 31 May.










Phoenix Hotel reviews

9.9 Outstanding!
  • December 2013
  • Venere Guest
  • Couple
  • GB

Great to be given warm welcome and minimum registration bureaucracy, especially after tiring journey. Very helpful and friendly management. Lovely comfortable room and delicious fresh breakfast. Cannot speak highly enough of this very good hotel.

9.2 Wonderful!
  • August 2012
  • Venere Guest
  • Norway

Friendly and helpful staff. Modern, clean and neat room and public areas. Good breakfast. We had a balcony with a Matterhorn view, but that is not the case on the other side. Not in the city centre, but everything is within walking distance so that was OK, maybe 5 minutes to walk to the train station dragging a suitcase. They also have a shuttle bus if you need one. We missed a minibar with a fridge. They also had a friendly and cuddly cat which didn't hesitate to leap on to your lap, allergics are hereby warned:-)

9.5 Outstanding!
  • May 2011
  • Venere Guest
  • Couple
  • Thailand

The hotel's staff is very nice to us

9.8 Outstanding!
  • August 2010
  • Venere Guest
  • Couple
  • Canada

Utterly impressed with the hotel and we will stay again if our travels take us back to Zermatt. We had the simpler room, but it still had a nice view of the Matterhorn. Breakfast was varied and good. Staff very helpful and pleasant (great restaurant recommendations). Hotel is about a year old - so everything is practically "new". For us, being about 8 minutes minutes walk from downtown was perfect (away from the crowds).

10 Outstanding!
  • March 2012
  • Venere Guest
  • Couple
  • Norway

8.9 Excellent
  • August 2011
  • Venere Guest
  • Couple
  • Norway

8.8 Excellent
  • March 2010
  • Venere Guest
  • Couple
  • Netherlands

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Reviews in other languages
8.5 Excellent
  • July 2014
  • Venere Guest
  • Couple
  • France

Phoenix Hotel reviews by TripAdvisor hotel reviews only publishes reviews of identified guests, who filled out a questionnaire after their stay at the hotel, and are solely responsible for the content provided. Consequently, does not assume any responsibility or liability for such content.

Room Details

Book your pet-friendly accommodation at the 26-room Phoenix. Corporate travelers will benefit from free (wired) high-speed Internet access as well as desks, safes and phones during their Zermatt visit. Bathrooms are outfitted with hair dryers. Additional comforts include soundproofing.

Accommodation Services

  • Telephone
  • Hypo-allergenic bedding available
  • Soundproof rooms
  • Hairdryer in each room
  • Safe
  • Desk
  • High speed Internet access

Distances from Hotel Phoenix

Gornergrat Station - 0.4 km / 0.3 mi
Mountaineers Cemetery - 0.7 km / 0.5 mi
St. Mauritius Church - 0.8 km / 0.5 mi
Matterhorn Museum - 0.8 km / 0.5 mi
Zermatt-Furi Gondola - 1.3 km / 0.8 mi
Sunnegga Ski Resort - 1.5 km / 0.9 mi
Riffelberg Express Gondola - 3 km / 1.9 mi
Matterhorn Express II Cable Car - 3.1 km / 1.9 mi
Furi - Trockener Steg Cable Car - 3.1 km / 1.9 mi
Furi Ski Area - 3.1 km / 1.9 mi
Gorner Ridge - 5.1 km / 3.2 mi
Klein Matterhorn Cable Car - 6.4 km / 4 mi
Matterhorn Golf Club - 7.3 km / 4.5 mi
Matterhorn - 9.1 km / 5.6 mi
Breithorn - 9.2 km / 5.7 mi
The preferred airport for Phoenix is Zurich (ZRH) - 170.3 km / 105.8 mi.

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 km and mile.