Hotel Mastino - Verona

8.4

A very decent hotel with above average facilities. The staff were charming and the bedroom was more than adequate. A superb location. Breakfast was ok and typically tourist hotel in its offerings!

9.2

As a single traveler, I was quite pleased with the location and accommodation at the hotel. The staff were quite pleasant, the room was more than sufficient, and the location was perfect.

9.0

We were really satisfied with the hotel and could recommend it for a stay in Verona. It was one of the best city hotels we have ever booked.

4.6

We made booking accordin photos and previous journey, but hotel bought other availabilities in other buidings which was not described on internet resevation. Finally we got room in main hotel, but room for breakfast is a bit too small. Good location for visit, but hotel booking need to be more precisely defined

1.7

It can be a difficult to get to this hotel due to Veronas street system. Best thing to do is once you see the hotel is park up. We were then informed that we were actually staying in an annex some 500 yards away which was next to a building site, so all the pretty pictures of the bar etc are useless because you are not there! We also didn't feel safe, just abandoned. The breakfast was awful. When we came to check out we weren't on their system, so they tried to fob us off for some more breakfast. Verona is beautiful, but it can be a rip-off, best thing to do is stay in beautiful area of Garda and take a day trip in.Do nt exchange travellers cheques in Verona, 11% and higher charges are the norm.

7.6

We had trouble getting to the hotel using the instructions on the website and confirmation email. The person who answered the phone was not able to help. Once we arrived there was some confusion about a change to our reservation that came up again at our check out which made both arrival and departure unpleasant. However, the breakfast was phenomenal, and the rooms very nice. While wireless is offered, there is a fee, and it can only be accessed in the very tiny bar area.

7.4

This is a good, moderately priced hotel, very near the historic centre, with charming staff.

9.9

Brilliant location. Great room (just refurbished). Would thoroughly recommend.

8.1

Overall, I was very pleased with my stay. The room and bathroom were very clean - although the bathroom was extremely tiny (especially the shower). The single room was small, but not at all cramped for one person - it was also nice to have a little desk and plenty of lighting. It would have been nice to have internet access in the room; rather, you had to go downstairs to the lobby area. This was better than nothing, but at times inconvenient. It was also at an additional charge, but seemed reasonable. Breakfast was good - large buffet with lots of selection. The walls were pretty thin - I could hear everything going on in the hallway outside of my room, but it wasn't anything that a pair of earplugs couldn't fix. Also, I was not overly thrilled with the staff - they were cordial enough, but not particularly helpful or welcoming. As for the photos on venere.com - they certainly make the rooms look much more airy and spacious and "design"-heavy than mine was. That said, the location was great and the rooms were very clean, so if nothing better came along, I would stay here on my next trip to Verona.

9.6

I was very happy of use this hotel.

8.6

We had a very pleasant and confortable short stay in Hotel Mastino. Rooms are very nice and spatious. The hotel is very well located to discover Verona by feet.

9.0

Lovely hotel. I have had a room with Juliets :)) balcony. Very easy to reach them- from Porta Nuova station on the left and strihgt ahead till old city, and arena ir very near. Hotel is located on the main street, but not noisy or dusty. It was wintertime, I dont know about summer.

7.3

Very good location -close to the Arena. Rooms were quite spacious and modern. Ours was a superior double room, with a huge bed (180 cms.!). Though the view was not quite nice -it gave to a small internal countryard. Breakfast included. Quite varied, but average quality for being in Italy. The staff was not very welcoming -we would even say they were a bit rude-, but eventually provided information/help. Overall, the experience was positive. The hotel was good and well located, and Verona is a lovely city (forget the overcrown Casa di Giulietta and don't miss Piazza Erbe e Piazza dei Signori!).

8.1

Struttura accogliente. Camere spaziose, confortevoli e pulite. Camere silenziose e dubicate accanto ad una scenografia magnifica della città di Verona.

8.8

The hotel is perfectly located. You can go walking everywhere. Beautiful city!

9.5

We have never been to Italy before but can't wait to return. The public transport network is far better than England and much cheaper. Everyone was very helpfull from the airport (Trevisio)on the bus and at the railway station. Being middle aged we were a bit cautious but needen't have worried. The hotel Mastino was very comfortable and the Breakfast was more than adequate, I would definitely stay there again and Verona is wonderfull.

3.3

The most expensive hotel room I have ever stayed in and one of the worst in terms of quality. I suspect this is more of a reflection on Verona and the hotels's proximity to Piaza Bra than the hotel itself. Nonetheless I could not recommend this hotel to others. E195 for a tiny room on a main street and situated above a MacDonalds outlet represents poor value in any city.

8.4

Excellent position in regards to main square and arena. Hotel perfect in location, cleanliness and value for money. Only downside - could not use universal plugs in our rooms, so no hair straightener!

8.0

The Hotel was really nice. The Staff was very friendly. The only thing we think that should improved is that the cleaning staff should have noted the little scratch on the wallpaper. This is so easy to be remarked and it shold be no problem to fix this in such a hotel category. Although we enjoyed the stay pretty much. The Hotel is very close to the Arena!

9.1

Centrally located reception but some rooms are in separate buildings owned by the hotel. Annexe on San Antonio was beautifully restored, very quiet and had the feel of a high-class appartment. Breakfast was impressive. Golf buggy to transport you to and from reception. High quality and very near to the arena.

5.5

Junior-Suite, which is absolutely not a Junior-Suite. There is only one small additional room with a bed in it... At least our car was in a very nice garage! We did appreciate the welcome bottle of prosecco and the fruits!

8.1

Sehr zu empfehlen, da trotz direkter Lage im Zentrum absolute Ruhe herrschte - auch Nachts bei geöffnetem Fenster! Das gilt für das in einer Nachbarstrasse gelegene zusätzliche (!) Gebäude.

5.8

Very convenient location close to the Arena and easily reachable by car. Rooms clean and neat, reception competent and helpful, but a bit overpriced for what you get.

8.9

Despite the fact that I booked a twin room seven months ahead, we still ended up with a double room. Other than that, everything else was absolutely perfect.

9.0

It was the first time we stayed at Hotel Mastino but we will definitely return there. The hotel is very nice, the location is fantastic (five minutes walking from the Arena)and the staff corteous and helpful.

8.6

Great location. Attentive, courteous staff, nice breakfast room. Room was very small, although comfortable, clean and well-appointed.

9.9

The fact that MacDonalds was right next door was initially worrying, but once inside the hotel it was apparent that it was an excellent choice. Everything was good, except the lift, which was small and had a mind of its' own, and the showers! I understand that the couple we stayed with had a new and better shower, so maybe that is in hand, but even theirs was really slippery. The Mastino needs to put non-slip surfaces in their showers. The staff were really friendly, helpful and welcoming, and the breakfast was good. The fact that it was possible to have breakfast from 7 until 11 am made for a really relaxing stay. We had a late evening flight, and they were really helpful, allowing us to retain the room until 7.30 pm for a much reduced amount for the day.

9.5

My husband and I were very happy with the room and hotel. The room was surprisingly large for a European room, and nicely decorated with furnishings from I believe to be IKEA. We were pleased that there was a safe in the room as not all hotel's offer this. We came to Verona to see The Who in concert at the Arena and the Arena was merely minutes away by foot. The hotel staff brought us a wonderful bottle of Prosecco after our check in. The breakfast buffet (which was included in the already low price of the room) was your typical European breakfast, however, there were hot, fresh cornetta's every 30 minutes! I will definately book another room at this hotel when we come back to Verona. The room we received for the price was excellent (120 Euro; breakfast included.) One word of warning: the hotel does have private parking but only for 10 cars so you will most likely have to find some parking either on the street or at a parking garage.

7.8

The service was excellent. And if you need a safe parking place, take this hotel, because the underground parking has single garages (and the price for 6Euros per night is fair).

8.6

Very close to the center of the city and the arena. Was not too far from the metro station. We had the best breakfast of anywhere on our trip. Wow! What a selection. Thanks for the nice stay. We would definately stay there again.

7.1

I had problem with my reservation,the receptionist did not it.Fortunetly there were free rooms

5.0

Location is excellent. Staff was very UNfriendly. Room was large, but not very clean. We were rushed out of the breakfast room before we were through. Staff called AT EXACTLY 11:00 am & told us to vacate the room immediately - we found that very rude as check out time was 11:00 am. We were NOT EVEN A MINUTE LATE!!! THAT IS UNFRIENDLY!!!

7.8

The room is very clean and new. clean hardwood floor. And to our surprise there's a jacuzzi; the only problem is that on the very first time we tried using it, the on/off pushbutton got stuck; the jacuzzi couldn't stop, so you can imagine how noisy it it. So we went back to reception (that was like 11pm) and tried to request to another room. He said there's no room available (we were skeptical of his claim), and when we went back up, athe jacuzzi finally stopped (I guess the usual auto-stop function) Other than that, nice hotel! just stone-throw from city center!

8.8

A good hotel at a perfect spot!

9.6

Centrally located, good quality and value.

0.9

Nothing was as advertised. Price turned out to be inconsistent with what was advertised on Venere. The room where nothing like the picture. Staff were unfriendly and could not care less about our complaints.

8.6

Stayed in Verona for a Pearl Jam concert. 1 minute walk from the venue in the Arena. Great location good value from the price from Venere. Fantastic breakfast which runs until 11 in the morning if you've had a late night!

1.3

This hotel is bait and switch. The internet photos are of an annex building 150 meters behind the hotel you regester in from the street. I kept wondering if I was in the right hotel. Just before checking out I saw a brochure on the check out desk with all of the photos on the internet, the hotel I thought I was staying in and paying for. When I asked where those rooms were I was told that building was down the street. The room we got was a low grade bare bones, small, room over the McDonalds which stays open until 1:00am and is the local kids hang out. I felt cheated and angry. The only correct action this hotel made was taking 30 euros a night off of the bill.

2.5

very small rooms, ask for the nearby apartments instead of the main building rooms. the surrounding area is very ghetto during the late hours. Convenient location for the price.

9.3

Mitten in der Stadt und doch so ruhig in einer Nebenstraße - das Auto sicher in der Tiefgarage - ein schönes Zimmer, wenn das Bad auch sehr klein war.Wir würden bei einem Aufenthalt in Verona jederzeit wieder ein Zimmer im Mastino buchen.

7.5

Our room in the annexe was in perfect condition. As the receptonist realised that my wife was disabled we were kindly offered to move to the main hotel but we declined. I think our decision was the right one!

7.1

Staff were friendly, helpful especially with speaking English. It was really well placed for the Arena.

9.9

We would certainly stay here again if in Verona..and recommend it to our friends.

8.9

Bel posto, camere nuove con aria condizionata, frigo-bar e doccia spaziosa. Colazione a buffet abbondante e varia (sia continentale che anglossassone). La posizione è meravigliosa, praticamente a 200m dall'Arena, quindi ottimo se dovete andare a vedere concerti o spettacoli.

5.1

We requested a quite twin room. The room was quite but small. A bit too small for 2 adults.We were located in a seperate building (across a road) from the hotel which was more like an apartment. Not ideal. Problems with some services (TV not working correctly,room safe not working) were annoying. The location is excellent for the tourist.

7.4

The Hotel itself is nice and is really close to the Arena, this was a plus for us because we went there for a concert! There was a BIG issue: we chose a junior suite, and it was terribly noisy. The noise came from the McDonalds flue with a big fan placed on the top of the roof.

7.5

La sistemazione nella dependance non era specificata nella prenotazione.

10

Wir besuchten ein Konzert in der ARena. Das Hotel ist nur ein paar Schritte davon entfernt. Das Zimmer war nett und sehr sauber. Das Frühstück war ausgezeichnet. Wirklich ein sehr gutes Preis-Leistungsverhältnis. Hoffentlich bleibt es weiterhin so, denn wir möchten bald wieder in diesem Hotel absteigen.

7.1

nice hotel with very good location in Verona..a little bit expensive for the service and quality provided,but..thats verona:)wonderfull place to visit! we stayed there 2 nights to see this famous city,(which is impossible for such a short time) and to be to Eagles concert at Arena,which was great!!! If you visit Verona for concert or opera at Arena-the hotel is OK..very close to Arena and all other landmarks of the ancient city.Small but clean rooms,friendly staff.The most unpleasant thing for us was McDonalds at the groung floor of the hotel-conflicting combination of wonderfull ancient architecture and spirit of verona and this symbol of artificial food and industrial lifestyle-If I go again there i would probably book the same hotel ,but may look for another as well.

5.3

it is anormal to put available parking on web when parking is always full.

9.5

The breakfast was very good. The showers are tiny.

8.8

We reserved 2 rooms, stayed at the location accross the street (not the main building). Rooms nicely appointed, good size bathroom (shower very small though)and with all the amenities. Our room had a balcony, the other room did not. Best included breakfast we had in our 3 weeks trip.

9.5

The staff were particularly friendly and helpfull. Excellent buffet breakfast.

9.5

This booking was made about 3 days before my trip to Verona and I must say I couldn't have been luckier. Fab location, lovely hotel with reasonable prices and very friendly and helpful staff. Would highly recommend this hotel to anyone visiting Verona.

7.9

Good hotel, good staff, good location, funny side was the McDonalds right next door (I hate Mc Donalds!!!)

7.8

Great location. The rooms were small but clean.

8.1

Great location 3 minutes walk from the Arena square. Clean and comfortable. Would stay there again

2.5

NOT RECOMMENDED - MASSIVE DISSAPOINTMENT! Firstly, the hotel website photo's don't show this but half the ground floor is now a MACDONALDS!! The rooms were depressing and in poor order - leaking showers that sort of thing. We had a very unsatisfactory experience...the hotel was in the process of replacing windows so it was noisy (nice wake up call) and DIRTY. It spoilt our holiday - we made plenty of complaints and were offered a complementry stay!! NO THANKS. Plenty of better alternatives in our view.

7.1

Shower facility too cramped, otherwise satisfactory.

8.2

Just down from the archway leading to Piazza Bra and the Arena, so a great location, a bit off the main street so not too noisy, room was clean and modern. One grumble was that my cable TV wasn't working and so I only got 1 channel - as I was only staying one night I didn't bother to report it. Plus point: I had a very modern shower which had a "massage" function - very nice! (I don't know how many rooms get this - I was in a single, and my friends in a double got a 'normal' shower)

7.0

Smallish hotel right in centre of Verona, about 100 metres from Roman Arena. Verona is definitely worth a visit, can get from side to side of old city in 15 minutes, and enough to keep you interested for several days. Hotel tried to fob us off with rooms across road, meaning had to walk across street to get to breakfast. (Big jewellry convention and shortage of rooms I guess as we went in January - take your woolies, -2C to +3C.) Obviously upgrading hotel and tried some period touches here and there, that were better than nothing. Bathrooms very good and showers had seating and jets of water from all directions. Impressed that linen was changed on bed every day. Breakfast room rather crowded, but fresh fruit, yoghurts and mediocre coffee, with lots of breads, cheeses and meats - as you would expect. Looking round city, I think this is a decent medium priced hotel thats trying to improve.

9.5

Colazione eccellente! Possibilita' di lasciare i bagagli in una stanza chiusa a chiave...utilissimo!

7.5

Well placed for a short visit to Verona being in easy walking distance of the centre. Also within easy reach of main station for day visits. Helpful and friendly staff. Breakfast could have more variety but adequate.

4.8

Very well located hotel. However, the room was too small, a very tight fit in the plastic shower. If you open the window for air, it is far too noisy outside with noise from McDonalds underneath and car noise from the street, so you had to keep the window closed. The staff were generally not very friendly and the breakfast room was far too cramped and obtaining all your food and drinks was a bit of a "scrum" as another reviewer has previously stated. Overall I was very unhappy with the hotel and would definitely not stay there again, ever.

8.7

We had a triple room which was plenty big enough. The third bed was more than adequate. The breakfast was good with an excellent choce of cakes, patries fruit salad etc. could not be better placed for all the sights

6.3

The front desk staff was not gracious. I was not happy with the room - it was small and poorly lit. But the location was great for the price and the breakfast was very nice.

7.3

Excellent location. Nice hotel. No discount for children, although one of them slept in an extra bed.

7.9

Location of the Hotel is excellent for getting to the interesting bits of Verona and the Gellati two doors down is ice cream heaven!! Hardly had any interaction with any of the staff apart from checking in and out so can't comment although overhearing dealings with other guest you can expect a typical Italian welcome. Rooms good size and clean, although the shower is a tight a fit!! Overall I would go back and recommend this hotel to others.

7.4

We were in the new rooms - about a 2 minute walk from the main hotel. Reasonably roomy, good showers. Well located hotel, with very friendly an efficient staff. Enjoyed our stay, and would recommend to others. Will stay there again if we get the chance.

8.7

ideal location the fast food shop downstairs generated some late night noise would stay here again

8.8

Parking in the hotelgarage was excellent !

9.0

This hotel is in a perfect location in town and close to the train station. Staff were helpful and accommodating. Rooms were very comfortable and spacious. Good value for the dollar.

4.4

The hotel employees were the most unfriendly people we met in Italy. They gave us the impression that they were there to give us the keys and take our money, otherwise they did not want to look at anything other than the paper work on their desk. No hello, smiles, or goodbye. I liked the location and the room was clean, however for the price was too high for accomodatons. We will not be staying there again.

8.1

In the quieter block across the road. Room good for the price, comfortable, bathroom reasonable size, shower only. Nice and quiet location and very convenient for piazza Bra etc. I've stayed in worse 3* hotels in Verona and for more money. Breakfast can be a bit of a scrum. I'd use this hotel again.

9.7

Excellent location. Staff very helpful and breakfast kept us going for the day! I would definitely recommend this hotel. Though the front room on the first floor was over a MacDonalds outlet, the noise was not an issue.One of the bes tvalue hotels we have encountered.

9.7

Hotel Mastino was really impressive - at the upper end of a 3 star hotel it was so well located between the train station - only a 15 min walk and the centre of town. Staff were so friendly & helpful - the use of their complimentary umbrellas was fabulous!, check in & check out was efficient & the breakfast was abundant. The room & bathroom very clean, modern and airy. However it was somewhat noisy - i could hear the children in the next door room all night and the cleaners in the mornings closing doors etc.

7.9

The location of the hotel was great and secure parking was provided a few hundred metres away (at a cost of 15 EURO per day). The staff weren't overly helpful in offering advice and it felt like they didn't have time to be bothered with questions.

5.1

Location of property is excellent, but rooms are very small even by European/Italian standards. However,most disturbing was the aloof and unhelpful front desk staff. Requests for room issues (AC, TV) problems went unattended, requests about tour services was answered by tellingme to go read the brochures on the wall(many of the English versions were missing)and a request for extended checkout was begrudgingly granted for 1 hour. B'fast was decent. If visiting Verona again I am booking a different property...this was not 3 star faciltiy.

8.1

A good place to stay at. Location near the Arena was a great advantage to us. Being from north of Europe I also appreciated the breakfast table.

8.2

The hotel is very well located, very close to Arena.The breakfeast is excellent! We booked a triple room, but the third bed was inadequate and uncomfortable.

9.6

During booking I asked for a quite room and got is as requested. Furthermore,the breakfest itself and the service around is really excellent.

5.8

breakfast is not very good but the room is ok.

9.1

Our 3 day stay in Verona at the Mastino was so enjoyable. This hotel is so near the Arena and Piazza Bra etc. Our room didn't have a view but that wasn't important to us. The room and bed-linen were spotlessly clean. We would certainly use this hotel again.

8.1

Excellent location for the Arena. Very pleasant staff and good breakfast.

8.0

We stayed in Mastino for 2 nights on our honeymoon. We were given a discount on the local car park and checked in straight away even though early. Our room was clean however the shower leaked onto the carpet and gave off a small smell. Air-conditioning worked very well. Location was fantastic with only a few steps to the Piazza Bra. I would recommend this hotel and would return on my next stay.

8.4

We were very satisfied with our two days in your hotel. Only one wish, a better guide how we should drive to reach the hotel

7.7

The location of the hotel {just a couple of minutes walk from the Arena}was great for the opera which was the main reason for my visit. The staff were extremely helpful spending time giving directions to various places although they were always very busy.V efficient air conditioning which was welcome in June.I would definatly stop here again

3.6

For the price we were charged it was a very very small room and definitely not worth the money.

8.1

Rooms in the back are quiet. I can not comment about the front. Well located, good A/C, clean rooms. Yes I would stay here again.

6.8

You must pay aditionally 10 € / daily for a parkplace wich is about 200 m away from Hotel.

9.9

Good relation cost-benefits. Few meters from historic center. Comfortable and quiet room in the last floor. In my next travel to Verona I will ask for reservation in the same hotel.

5.9

I have stayed at the Mastino twice: once in the new building, behind the hotel, and once in the old annex in front. The new annex is very nice, quite, and has a breakfast area for that section. The old annex is old, noisy, but clean. The service is mediocre and the reception clerk, especially the male clerk is invariably unpleasant. However, until I find a better hotel for the price I will grudgingly return.

6.5

The new annexe, which is really nice and clean, made our stay at Mastino a bit awkward as we had to walk to the main hotel for breakfast or anything we would need. Also, this annexe feels like any chain 3* hotel, the charm of the original rooms has completely gone while staying at the annexe.

7.7

A major reason I might not use Mastino again is the use of my credit card number and security code on their correspodence to me. I believe this a serious breach of security. We also had a very noisy room one the first floor directly above the McDonald outdoor seating area. Every thing else was saisfactory and the personnel and staff were very nice.

8.8

This is a perfect hotel if you are doing a short city break and want to be out and about. Location is very central. The key top attractions are all within walking distance. There are several non tourist restaurants within minutes of the hotel.I did read one review that said the food was no good, personally I thought the breakfast was more than adequate, very continental, no american or english breakfast. The hotel is an easy 10 min walk from the central train station(where you get dropped off if using Ryan Air). This is my 2nd stay in the hotel, both rooms Ive stayed in were very comfortable. If you are looking for a hotel with the perfect location at a reasonable price this is the one.

4.9

During our 2+ week stay in Italy, this hotel was not only the most expensive compared to the B+Bs we used elsewhere, but was also the lowest quality - cramped room, not great decor, staff who was rather aloof. The location was very central and the breakfast was good, but these reasons would not be enough to get us to return in the future.

3.5

While we were checking in, our bags were stolen. The hotel staff didnt seem to care and offered no assistance. One employee behind the desk said it happened frequently yet ther was no warning sign posted nor was there any security. Another couple's bags were also stolen and they got the same poor treatment. Our trip to this beautiful city was spent in the police station. To add insult to injury, we were unable to even get an extra pillow that evening! The hotel has never contacted us nor have they returned any of our emails. Do not stay here. It isnt safe and the staff is imcompetent. Had our bags not been stolen, it wouldnt have been worth the price charged given the level of service and friendliness of the staff.

9.0

Excellent location and hotel personals. Friendly stuff in kitchen as well. Thank you very much for all your help! Really do not matter this hotel got McD on 1st floor. actiually, it did come in handy since we stayed in holiday season and almost every place to eat was closed and we did not want to walk around and find any place open in the middle of frozen rain.

7.4

El espacio de las habitaciones depende del tipo de habitación, las del edificio anexo son más pequeñas y las fotos no corresponden con las que publica la web (que deben corresponder a las del edificio principal). El comentario es igualmente aplicable a si las habitaciones son silenciosas, las de la parte trasera sí porque dan a un pequeño callejón. Lo que sí hay que resaltar es la excelente localización del hotel tanto para ir al centro como para llegar al aeropuerto o a la estación.

6.4

Everything was correct.