Hotel Al Ponte dei Sospiri - Venice

Stay was very unsatisfactory. No hot water (a four star hotel, mind you) with no one having any idea if or when hot water might be restored. After 24 hrs of no assurances that it would ever be restored, we booked another hotel nearby. Reception very unaccomodating as regarded our inconvenience. Their means of offering a solution was to charge us full price for the day without hot water and FINALLY agreeing not to charge us for the nights we cancelled because of their inability to offer the services one would expect in the most basic of rooms.

I stayed one night at the hotel, with my two daughters. The bed-sitting room was lovely, the bathroom luxurious, and the service excellent from all the staff, who were very friendly and helpful. And, of course, you can't beat the location, just a couple of blocks from the Piazza San Marco. I highly recommend this hotel to others looking for accommodations in Venice.

Excellent service, always courteous. Little glitches here and there (spa in the bathtub not working, a few leaks here and there,which transported acqua alta right in the bathroom, but ,when in Venice, one shouldn't complain about too much water... :) ) We shall return!

The Hotel was lovely, our room a top floor Jr Suite with 2 balconeys with canal view. Service was great, staff very helpful in planning outings and show bookings. Breakfast was served at the room and was very nice. In general our stay exceeded our expectations, and we shall certainly be returning. I totally recommend this Hotel. Its location is beside San Marco and in the late afternoon you can hear the gondoliers singing and the Bells ringing from the Clock Tower..... wonderful!

Very nice hotel, near st. marcos (200 meters), in the middle of everything, restaurants, bars, gondola service, shopping,and also with a private water taxi to Marco Polo airport. Rooms are well decorated, spacious, silent. Breakfast is served in room.

Rooms were spotless.excellent service.the reception and the concierge went out of their ways to make our stay a very friendly and refined one.many thanks.excellent value.

Rooms are first class and location is perfect. There was a bad drain type smell in public areas and although reported nothing was done

The price does not reflect the quality of the room. €280 per night for a 4 star Hotel, is not a bargain. I do not mind to pay such an amount, if the room was a really junior suite, as advertised. Furthermore for a canal view, I was asked more €80 per night (I didn't accept). A positive aspect of our stay was a champagne bottle and a fruit cake offered, once I mentioned that we were in Venice to celebrate our 25th years of marriage.

Cet hôtel ne présente l'avantage que d'être bien situé. Pas d'eau chaude durant 4 jours ce n'est pas sérieux pour un 4*. Le petit déjeuner laisse parfois à désirer.

Premier abord l'hotel ne paye pas de mine mais les chambres sont comme sur les photos, l'hôtel est très bien situé près de la place Saint Marc sa localisation n'a pas été compliquée.L'hôtel correspond bien à la description du site, le personnel à l'acceuil est très agréable mais nous avons été un peu déçu du service d'étage (Nous avons demandé à ce que quelqu'un vienne, sans suite!) Nous retournerons volontier dans ce petit hôtel ou nous avons passé un très très agréable séjour. Nous le recommandons vivement!

I reccomand this location.

As the airconditionning was out of order, the manager upgraded us in another hotel of their group, nextdoor as well located as the "Ponte dei Sospiri", mantaining the negotiated rate. Finally we stayed in the penthouse of the "Dona Palace" with terrace and Jacuzzi, and they even bought champagne to apologize about the air conditionning break down.

The staff behind the counter could use some tips on how to welcome guests, but the rest of the staff was very good. We had no idea of the amount of building going on and it was very noisy from that. Also being on the first floor you could hear everyone and their echo that walked or stood on the bridge outside the window. Also it should be noted that the computers have been taken out of the rooms. These were the only bad points though. After walking all day and night the tub was a treat to relax in and the city is so fantastic that you have to be happy there. Also a lot of very good small hidden places to eat near the hotel. The hotel was nice try HARD not to stay on the first floor unless you enjoy talking to everyone out the window!!