Al Gallo - Venice

0.8

Don't go to this hotel!!!!!

6.8

Al Gallo was a plesant surprise. When reading about the hostel/hotel we were a bit scared about staying there when so many people had experienced problems with the owner. Me and my girlfriend thought he was rather nice and that he could help us with our questions, although he was a bit angry at us in the beginning when some other hotelguests had let us in to the reception when he was not there ("they should not have done that"). So, for a good stay at Al Gallo you should wait outside if no one is at the reception and we also recommend that you have all your "papers" (booking reservations etc) in order and that you be at your best mood when checking in/out. Have a nice stay! H and S from Sweden

1.7

It's a nightmare for our honeymoon, the biggest mistake! The house keeper was so rude. I even don't want to think of his face...If you want to enjoy your trip in Venice, never choose this hotel.

7.0

Correct

9.0

Nice and clean hotel even it is small and situated at a small street. Friendly and helpful staffs. Good access to the shops/restaurant/attractions.

2.2

I wouldn´t recommend this hotel.

2.4

Mi consejo, con todos los respetos, es que el Sr, que atiende que es el propietario, es UN IMPRESENTABLE, de la cabeza a los pies, Venere.com, deberia quitarlo de sus hoteles, porque no se merece mas que estar aislado del mundo, trata a las personas irrespetuosamente, conmigo desde luego se ensayo, solo porque no marque el telefono de manera adecuada para avisar que llegaba solo un poco mas tarde, aunque tenia tiempo hasta las 8,30 pm segun el folleto, llegamos a las 7,10 i le enseñe mis dos intentos fallidos para comunicar con el hotel.Bueno un impresentable es poco, irrespetuoso,mal educado, sin piedad para el cliente (que es de quien vive) y humillante fue la situación vivida. Invito a que ningun español,y me atreviria a decir NADIE jamas, se aloje alli, creedme es un consejo, y valioso. Yo me tomé un poco desconfiada algun otro comentario que corre por aqui, y os digo que lo pagué caro, mi familia y yo estuvimos a punto de volvernos, del disgusto tan grande que nos ocasiono, mi marido, casi pierde los papeles, por suerte no lo llegó a perder, pero creerme si os digo que no exagero nada, ojala lo hubiese filmado para que todo el mundo viera lo "machacante de persona que es este sr.", espero y deseo que me hagais caso. por suerte solo lo tuve que ver yo sola 1 sola vez mas en los dos 2 dias que estuvimos, y aun queria insistir en el tema, pero ahora ya si que no me amilane, y pude pararle los pies, para que dejara de hostigarme.por suerte para nosotros, al dia siguiente pudimos olvidar este mal trago, y nuestras mini vacaciones continuaron con buen ritmo. Desearia escribir todo este texto en ingles, para que los otros tambien se enterasen, no se si podre. My advice(council), with all the respects, is that Mr., who attends that he is the owner, is THE UNPRESENTABLE ONE, from the head to the feet, Venere.com, deberia to remove it of his(her,your) hotels, because there is not deserved mas that to be isolated of the world, it(he,she) treats the persons disre

1.9

Stayed there for a few days, totally shocked by the size of the room !. Probably it's the smallest DOUBLE ROOM I have seen in my life. It eventually just one bed, that's it. The price is not cheap at all for its amazing size. The staff was not very friendly. And worst of all is - the buildings next/behind was under major renovation, and made huge noise right starting from 7 or 8 in the morning.. anyway, wasn't a pleasant stay, and won't be next time.

8.6

Nice place, very well located, a few minutes from Piazzale di Roma, and you can walk easily to all places of the town, the only problem was the breakfast, let's say poor breakfast, you have a nice bakery just on the corner if you haven't had enough !

1.1

'Hotel from Hell', this is the worst hotel I've ever been in any place. The owner is arrogate, rude and lack of basic patience. The room is simple but dirty, and you can find the web hanging overhead while you lie down, and the toilet service means simply pick up your used towel and put up on the ring. If you arrived here in winter, you have to get well prepared for a interval of cool shock in the middle of your shower, because the' hot water is very limited and if other guests are using the hot water for other used rather than shower,such as washing cloth, then you have to give some patient to wait the water get warm from the tank' (the original quota from the owner'). A hotel located in a remote street and only can survival on the internet age without internet access, a absolutely failure!

7.9

Well placed hotel: 5 min by feet from the bus stop and nice surroundings. We spent 2 nights there. The first night was not quit because I really think the housekeeper was doing housework durung all the night ! The second night was perfect. We did not know when we came if we had a bathroom. We were happy to have a huge and nice room with a bathroom. No problem to have breakfast.

2.3

Al Gallo - probably one of the worst placese to stay in Venice!

6.6

A good value to stay in Venice for people who don't need more than a place to sleep at night. Small pension, a bit decrepit, but convenient location and friendly boss.

5.6

The hotel was overbooked! So we had to sleep one night in an other hotel. This hotel had a strikt closing time at 1 a.m.! Then we had to move to al Gallo for the second night! We got a room with privat bath for this trouble! Breakfast was very poor - only one piece of bread per person!

3.9

I choose this hotel due to its location (as describe near to mainstation). Through our previous information that we woudn't get the hotel early than 11.pm as for we came from abroad about 700 km away from venice and it was chaos on the train transportation round milano, the hotel personal didn't willing to understand our reason and was so mad. The hotel was difficult to find (even asking the local person). Definitively a mess hotel. We will never visit anymore,,

0.9

I would never recommend anyone to stay here! The owner (I'm assuming that he is the owner because he is the only person that is there.) is not respectful of women or people that are not Italian. Every time we spoke to him, he yelled at us. We had to ask him a question once, and he made us wait until he was done eating until we could ask him a question. Every other time, he was very rude and yelled whenever we had to ask him something. We basically dreaded going to our hotel, and made sure that we did not go to the hotel during times that he would be there. Also, we paid a great deal of money for the room but the owner is only there when people check in or check out of their room. He gives you the key to the front door. He has no sense of customer service or respecting others. Breakfast is included, but he only offers it from 8:30-9:30 and it consists of a roll and coffee for each person. One morning we waited 20 minutes for coffee and had to serve it to ourselves. Additionally there is no elevator in the hotel and you have to carry your suitcases up a windy staircase. Lastly, the description says that the hotel is very close to the train station but it is not that close. It is VERY hard to find and is in a small alley and you can barely find it. If we did not already pay a deposit we would have left without even checking in! DO NOT STAY AT THIS HOTEL, IT WILL RUIN YOUR WHOLE EXPERIENCE OF VENICE!!!

9.0

Our room was on the third floor, right under the roof. In spite of this, it was quite and comfortable small room. OK for a short weekend trip, close to Piaza la Roma.

5.8

Very Very grumpy owner who mentioned nothing about having to pre-arrange arrival times. definately will argue with you if you arrive after 830pm. breakfast is very minimal altho coffee was nice.

7.7

Location is excellent, price is very good value. We had a very comfy stay. This hotel is ideal if you just need a base to do all the sightseeing. 3 mins from the bus, no need to carry your luggage over bridges, steps, canals etc.. For the price, room was fine and Bathroom was very clean .. you can't expect any more for a budget hotel.

8.0

great week-end!

9.7

It is a very nice hotel. Ideal for a quiet stay for couples. Great location, very helpful manager. We had a very nice time. The room was cosy and comfortable. If I go back to Venice I will definitely try to book the same hotel.

9.8

We had a lovely stay at Hotel Al Gallo, despite being faced with technical difficulties the owner accommodated us to the best of his abilities which made for a great stay in Venice.

8.4

We had an initial mix-up about the room but we all figured it out pretty quickly and were even able to stay an extra night. We loved the breakfast! The place was charming and well decorated. Excellent bathrooms and really comfortable beds. The owner has a lot of good information and is enthusiastic about Venice and visitors.

1.4

Das Hotel Al Gallo liegt gut erreichbar zum Piazza Roma und ist relativ leise. Das war´s aber schon.Der Sevice vor allem vom Empfangsportier ist eine Katastrophe. Ich habe noch nie einen solch unfreundlichen, oberlehrerhaften und abweisenden Portier erlebt. Der Mann ist eine Zumutung und glaubt sich noch ständig im recht.: die Gäste sind an allem schuld, da sie ja nicht wissen, wie es in Venedig wirklich zugeht, das weis nur er ! Das Frühstück ist ein Witz und das bei einem Preis von 195,- € pro Vierbettzimmer und Nacht. Der Frühstücksraum befindet sich auf dem Hotelflur. Also wer sich in Venedig mal richtig ärgern will, dem sei Al Gallo wärmstens empfohlen !! Venedig selbst ist eine Traumhafte Stadt !!!

7.1

the receptionist was friendly and qualified, it was our first stay there, we did not meet other people at the time being.

6.8

Lovely hotel - nice location. Was hoping to see a more genuine service minded owner, and more more accomodating attitude.

1.5

It is said only 5 minutes walk form Piazzia Roma, since it is extremely difficult to find, we eventually took 30 mins to arrive at that hotel. When we arrived the door was closed ( 2:30 pm ), after 1 1/2 hour the owner/receptionist/only staff came back, nither apology nor welcoming smile. He blamed us for not at the right time to check-in!

5.3

Friendly staff, but poor knowledge of English. Rooms are tiny (double rooms on the 3rd floor are ca 10 square meters, and two of them are sharing small bathroom). However, a sink is in the room. Air conditioning works well. Minibar is available for deposit. Double bed is suitable two dwarfs. Breakfast: spartan, with one bread, cup of tea or coffee, spreadable cheese, 3 tea bisquits and jam. Should be your choice, if you would like have feeling of Italian home.

5.3

As I had read on many other reviews on Hotel Al Gallo - the owner, manager, desk clerk - (who ever he is) is the only reason for a low rating of this hotel. Also, better instructions on how to get to the hotel would help too. We needed something close to Piazzale Roma, clean, and affordable. On those items this hotel fit the bill. This owner/mgr is so outrageously rude that you have to laugh. I tried to be just as rude and direct back to him. I am not sure that approach worked but it made me feel better.

5.0

Super nice and helpful owner and manager. Unfortunately, the air conditioning and TV did not work and the breakfast consisted of a hard roll of bread only. Great location, though.

7.0

I was kind of worried about staying here from reading the other comments but my boyfriend and I had a great stay. The room was lovely, clean and very spacious. Granted we had no views but for the price who needs it! The owner was lovely and he was very welcoming. We have traveled the world so believe me it was heaven compared to some places we stayed-if you've done the same it's the place for you-close to Venice and loads of amienities. Just 5-10 min walk from Bus Station and a lovely stroll into Piazze San Marco.

6.7

Great welcoming and spacious, clean rooms. Good breakfast but the dinning-room area is small and the tables very little so you have to make an effort to accommodate two adults and two children by the table. The surrounding area is nice. Not so good: reception finishes at 8:30 p.m.

8.9

We were worried about out stay her in the Hotel as we read some bad reviews. But we were very happy about the service and the quaility of the room. We would DEFINITELY stay here again. If you arrive late - then tell them - they tend to leave ( as it is a family run hotel/b&b) Good location A bit difficult to locate (but if you are new in Venice everywhere is a bit difficult to get to) - It's not that hard once you have your bearings Great stay, Well done... Leon and David ( team@texturemonk.com )

8.4

Despite the map the manager mailed us, we still got lost getting from Santa Lucia train station to the hotel as it turns out there are many streets called Calle del Forno in Venice!! We have no complaints whatsoever regarding our stay at the Al Gallo Hotel. In fact, the manager went out of his way to help us. Ten points for friendliness!

9.1

I was very pleased with the accommodation. I felt very safe. It was only a short walk from the train station. There were good restaurants nearby and major tourist attractions were within easy walking distance.

9.3

A hotel where you're warmly welcome. We had a very nice room and enjoyed an absolute excellent lovetrip. It's worth the journey.

3.1

We arrived and were welcomed properly. The onwner is not a kind person. We did not felt like customers... They ran out of hot water for the shower and he blamed the other customers for using too much water in stead of apologize and fix the problem!!! What else can I say???

7.0

Sincerely the hotel was very nice and very good situated, but our impression change quickly because of the owner and customer services he provided. The check in was long and unfriendly.

9.5

The owner was very nice and welcoming. He upgraded the room for free because a better room was unoccupied.

8.7

This is a great location to get more of a local feel mfor Venezia

8.5

All was GREAT, until checkout. They wouldn't accept credit card and I had to RUN to a Banco and missed my train, which in turn made me miss my plane home! I made it, but all the flights were filled and ended up getting a rental car. Very expensive to say the least!!!

8.5

Good location if you drive a car to Venice - easy walking distance from Piazza Roma. The man at the desk was very helpful in getting some needed information regarding our cruise ship. There are many steps to the top floor rooms and no elevator. The bathroom, which we shared with another room, was very clean. The bed was not very comfortable and breakfast included only one cup of coffee. We chose this hotel for its location and price and it did meet our needs adequately.

7.9

OK

9.0

great location for people who travel by train, friendly staff, big rooms

4.8

na

5.8

Although this hotel is cozy and charming despite small rooms, we had some major problems with this hotel. We had reserved a room for two separate visits to Venice: the first for three nights and then an additional single night later during our honeymoon. We arrived at Al Gallo at dinner time and presented our venere.com confirmation email to the receptionist (who is the father of the son who owns the hotel). There was NO RECORD of our reservation at Al Gallo despite the fact that we had our confirmation email. This was a nightmare, since it was night time and rooms are nearly impossible to find in Venice short notice. The receptionist was fairly sensitive to the error and actually said that this happens all the time! We asked him to find us other accomodations. After an hour of waiting, he first offered us a hotel far outside of Venice...when we protested, he made more calls and found us two hotels in Venice, both close to the train station. The first one where we stayed the first night was cheaper than what we would have paid at Al Gallo, the other for our second two nights was considerably more expensive. When we returned to Venice the following week, the receptionist, as promised, did not charge us for the night's stay. This was a nice gesture. The breakfast is horrible. So, we would have liked the hotel if they had actually had our reservation for our first visit. I don't know that we would stay here again, but we would definitely call Al Gallo personally to confirm the reservation since it appears their paperwork is not completely in order.

3.6

Extremely small attic room, no aircon, no screens, lots of mosquito bites,no staff to serve breakfast for an 8 am departure. Lovely view of rooftops and chimneys.Don't think I will repeat the experience.

5.5

The reality was that this was not a 3* hotel but a 1* or pension. It is a converted house with 7 rooms (some without toilet/shower)no bar nor 24 hour reception. Breakfast served on the 1st floor landing was substandard.The upside of the hotel was the pleasant quiet location which is 5 minutes walk from the bus/railway stations.

4.6

The contents of breakfast to be improved. To equip European standard type of electric adapter to the power source.( Shaver could not be utilized by the present adapter.) No staff during lunch time between 13:00-15:00 will raise inconvenience.

4.4

was very disappointed with the room we stayed in, the room next door was seperated from ours with a paper thin wall and we were kept up all night long from the person next door coughing and snoring. the hotel has a great location and the staff were very helpful.

8.8

Grazie mille!

3.9

This hotel is extremely difficult to find. Although relatively close to the train station, it is hidden in a side alley, with no signs to assist in finding or locating it. Also, the manager locks the hotel after about nine in the evening, so don't forget your key! The accommodations are very basic: tiny shower, hard bed, inadequate lighting. The breakfast is likewise spartan, and served for only one hour in the morning. What's more, the manager and his son are seldom around to help with any questions or unforeseen problems. Still, the price is relatively low so one gets what one has paid for. But understand that the hotel is not a bargain, only perhaps a fair exchange in over-priced Venice. My son concluded that the Gallo was the worst hotel we stayed in during two weeks in Europe. Caveat emptor.

5.2

it sits over a large bakery which comences noisy operation in the wee hours in the morning. The attack of mosquitos was unexpected but not the fault of the hotel. The inability to turn the heat off in the room when the outside temp was over 20c however was the fault of the hotel

9.6

Can't fault the hotel, but the photos of the rooms made them look a lot bigger then they actually were.

9.6

Everything was great, i have one suggestion. Put up on the website walking directions from SANTA LUCIA train station to your hotel we walked right to it, but it took a little to do having to buy a map and find the address.

6.7

it was very nice but a wooden door is between room 6 and 7 so you can hear absolutely everything that happen... i forgot my shorts at the hotel on the 24th of may 2004, i sent an email to ask them how could we deal with it but no answer... can you do something? thank you. damien herve

6.0

Very nice people,we had e pleasent stay,the room was to small...but it was clean and the neigbour was quitte.

8.7

If cheap and cheerful is what your after then stay here. It has a good central location but is very difficult to find. There is no sign indicating where the hotel actually is. The staff were very friendly and helpful and i wouls definitely recomend.

5.8

Nice Hotel, well located, nice room, nice furnitures...but awful welcome! The hotel was close when I arrived and I had to wait almost two hours!Whne Finally the boss arrived I was a bit upset, I kindly said to the boss that I was there almost two hours.. he replied, "in my opinion you can wait in the middle of the street even three hours!!" , then... the extra bed was not ready, the key was not at the reception, and that man was incredibly unpolite! This is a pity because the hotel is really very nice, small and well located! But this is not the way to treat the customers!! I work in a big travel Agency,, I will not recomand this hotel, and this is a pity!

7.3

The hotel staff were very helpful and I enjoyed my stay. The relatively low mark for quality vs price is because it's Venice. In most other places similar spending would buy more/better hotel - but that criticism probably applies to all the hotels in town.

5.2

warmly welcomed by the personnal and the father of the family but the son, who seems to be the boss, don't know what is a smile.we thought we just bother him. NEVER book room 5 or 6 ! you just have a thin wooden door beetween this 2 rooms. You just leave with the other room renters ! just disapointed ! trés bien recu par le personnel et le pére de famille, mais le fils, qui semble etre le patron, ne connait pas le sens du mot sourire. on avait vraiment l'impression de le déranger. Ne jamais réservé les chambres 5 ou 6, elle sont juste séparées par une mince porte de bois et vous vivez avec vos voisins. Trés décu !

9.5

Good location - 10 min walk to both the train and bus terminal. Great rooms - very spacious and well-kept. Friendly helpful staff and overall just a great place to stay in Venice.

9.5

Staff were very helpful with directions and recommendatons. Also advised us on the prices of various activities such as Gondola rides, ensuring we did not get ripped off in any way. We thoroughly recommend staying at this hotel as you are close to all amenities and the local people are extremely friendly. Could not fault our stay in any way at all.

6.1

A challenge to find, but very clean and quiet. Ak for a better map

9.5

The hotelier takes so much pride in his hotel and this shows in every aspect of the hotel. The bedrooms and bathrooms do not look and feel like a hotel but like someones home...really lovely! The hotel is 10 minutes away from the train and bus stations and is easily assessible just to waunder round Venice.

9.3

This nice little hotel can be recommended. Despite the comments of other users we enjoyed a great service. We were lucky enough to get a better room than booked. The Hotel is family run so that the atmosphere is very personal. The rooms were very quiet since the hotel is located in a very small side alley. The relationship between price and quality of the room was absolutely o.k. Something else we found very positive was the fact that the hotel is located in an area not completely taken over by tourists (if that is possible at all in Venice). Therefore prices in restaurants and bars are relatively cheap and visited by locals as well. Nevertheless all the sites are within walking distance. Have fun in Venice! (Carolyn + Ingo)

9.5

Lovely hotel. Nice family. Very convenient for both train and bus. Would highly recommend this hotel.

6.5

This hotel is managed by the owners only and no dedicated receptionist is available round the clock. The treatment given to us is very rough when our flight got delayed in the night. Room is good. But, for breakfast we had to go to some other hotel. Location is not easy to identify for tourists reaching in the night. No clear name boards exist outside. I would not prefer to stay there again considering the unruly behaviour of the Hotel owners. We can surely get much better hotels for that price with professional staff. I would not recommend this hotel to tourists who expect friendly treatment.

8.9

The hotel was friendly and centrally located to access the main areas of venice. The price was very reasonable for such a good location and clean hotel. The web site said no bath which I interpreted as 'no bath' not 'no ensuite bathroom'. However, sharing a bahtroom was not a problem as it was always keep very clean. If you are looking for cheap and a central location stay here.

9.1

An excellent hotel - very welcoming and generous with their time and service. The only drawback - the breakfast room was a corridor - often overcrowded. Breakfast wasn't large enough for us, but then Italians don't do breakfast!

6.6

Please remember that you offered twin but the property has not twins only doubles!!

10

very accomodating hosts/hostess

7.7

It was good sized, clean and unformal hotel. As it is very small (just 6 rooms), much services can not be expected but price was reasonable and we could enjoy comfortable stay.

6.1

Hotel "Al Gallo" is a charming place to stay: Spacious & nice rooms, fully equipped bathrooms, nicely furnished and decorated and - providing only 7 rooms - really familiar. The hotel is situated in a typical venetian quarter, away from the main tourist areas, quiet and peaceful and a perfect starting point to discover the "real" Venice. All in all a nice place to stay at - if only the receptionist's (= owner?) helpfulness, competence and service wouldn't be so poor! He'll be friendly - as long as you don't have any demands. If you need anything (e.g. asking for a towel) he'll turn rude; don't expect any help from him. After 8 p.m. staff leaves the hotel, so if something should happen at the hotel during night time there won't be anyone to help you. We had continental breakfast at several hotels in Venice but this was the poorest we've ever had. You even get only one cup of coffee (or tea or milk or juice), if you ask for a second one you have to pay for! - It's simply not enough having a nice hotel; just as important is providing good service & being there for your guests and make them feel welcomed! Our advice: If good & reliable service is important to you, don't go to hotel "Al Gallo".