Hotel Giglio dell'Opera - Rome

8.3

I appreciate your service & help on booking & reservation, Your contact with customers

6.2

sono rimasta nel albergo due notti con tre bambini,l'albergo simpatico,la colazione molto scarsa con tutta roba di macchinette .l'ascensore sembrava che in qualche momento si potessi sfondare.le stanze erano pulite solo che la doccia non aveva la porta sino un box doccia rotto con la tenda e l'acqua usciva da tutte le parti.il personale de turno di era giorno molto gentile!!!

7.2

La habitación para 4 personas es amplia y dispone de aire acondicionado, tv., nevera, etc. El hotel en general precisa un mantenimiento, lo peor el baño, tenía moho en las paredes y en la junta de los azulejos.

6.1

Our room was fine, but the temperature was mid 30's (C) and humid, and the air conditioning wasn't turned on. As a result, the room was stifling with the window closed, but too noisy to sleep with the window open.

4.4

My sister and I stayed here in 2006 and had a very nice experience. That year (2006) there was a most couteous and friendly staff. Our breakfast also was very nice with fruit, cheeses, yogurt and other choices. This hotel has definitely gone downhill since 2006! In April, 2009 there is an overall lack of maintenance in the building. Elevator seemed as if the floor was about to fall through. Our bathroom had a rotten door with pieces ripped out at bottom and huge areas of no paint because of rot. The door of the small refrigerator in the room would not shut. Staff was courteous but not overly friendly, in fact kind of grumpy, and breakfast was severly cut back to cold hard boiled eggs, bread and cornflakes, and a cold ham tray with a few pieces of ham each morning...no yogurt, cheeses, or fruit. What a disappointment! The only good thing about the hotel is the nightly rate and it's close proximity to the train station and metro. Will not stay here again nor recommend it to anyone else.

8.7

old hotel ,good size rooms,nothing in mini bar,safe not working,but great if you just want a clean bed ,shower,breafast,ok if you get down early,if not forget it,location very good,every thing near by,metro one day travel card 4 euro,ternini train station just around the corner

6.5

gave me a smocking room: horrible! shower not working and temperature of water in the bath no warm enough. good anyway for the price I paid

6.8

It was a triple room, quite big, but unfortunatly the air in the room was like 10 people were smoking there. I think the problem is in the carpet which soak up all the smells. In general the room was nice and the staff too. Sometimes there were flashing lights over the bed, so it made feel us like we are in the old opera and the phantom is near...So if you like pungent feelings this is for you!

10

HEY IS MY FIRS TIME IN ROME AND THE SERVICES WAS GREAT THANK YOU FOR YOU SERVICE AND HOPE TOO SEE YOU ROME AGAINT THANK YOU .

8.4

Very good relation beetween price and quality. Positive things: very spacious room, nice employees, very near to the rail station (3-5 minutes walking), many restaurants, pizzerie and internet points near the hotel. Negative: a bit noisy for traffic, not nice surroundings (but not dangerous). I choose this hotel becouse near the rail station, i'll come back there again if i'll need again to move early from Rome.

7.3

Hotel was not hard to find from Termini station--signs on the roads nearby. The front desk person was not very welcoming and not helpful. Rooms were more than adequate, bathroom was clean and newly renovated. Breakfast was typical Italian fare. Nothing to write home about, but nothing to complain about.

7.1

Buen hotel, cerca de la estación de trenes.

1.2

Dear Venere, My expectation was that Venere would recommend reputable hotels only. I was perturbed at the poor state of the en-suite at this hotel as there was mould & mildew on the ceiling - as a minimum I would expect clean showering facilities. The room was small with in sufficient air conditioning facilities & had an unpleasant smell. In addition my holiday was ruined by obtaining bite's which following a visit to my doctor it has been confirmed that these could be flee bites. Please can you advise on advise on how Venere will compensate me for my unpleasant & upsetting experience?

7.7

Hard to find, make sure you have good directions. The included map is not helpful and is inaccurate. It would be helpful for the hotel to answer e-mails sent to them. I requested an extra night, they didn't respond, when we showed up, they said they had given the room up because we didn't call. It's not easy to call from the US, and not easy to understand their phone system with luggage and a family in tow. E-mail communication would have been helpful.

6.4

While the location was perfect (we were going to the Opera and were literally round the corner), the hotel was a typical city hotel. The room itself was spacious enough but the bathroom was small and poky. The breakfast was quite poor with no fresh food but canned meat and fruit. The staff, however, were lovely - very friendly and helpful. Although the station was close, in the immediate area were some lovely restaurants and cafes and it felt very safe.

1.8

the air condicionaire didn't work, the fridge too. we asked many, many times for they put it to work, and they weren't worried, they didn`t help us. we were so desapointed whit the way they treat us.

2.1

Rooms are dirty and out of fix. Breakfast is disgusting, coffee has no flavour at all. Will never stay there again.

7.3

good relationship b price/quality, well located, ok for short stay visiting Rome.

5.3

I was in Rome four time and this was my first time at the Giglio, it has been good but not so good , perhaps they have some problem in this moment or this is the feel they give

3.5

The hotel has not met kindly. Number poorly removed, the old and dirty blankets, no hair dryers, a rug at bed very old and dirty. Hear the smell of smoke from neighboring rooms. It is not a pleasure! Breakfast is sparse!Little pressure hot water. Price per room high! I do not want to return to this hotel.

8.4

very easy to find from terminni station.

6.7

Apart from the overall stay, which was all in all rather good, an annoying inconvenient occured. The room had been payed in advance by my cousin to the receptionist, and I didn't know it, but before leaving I was asked to pay the room. I payed it, and just by chance I knew from my cousin I shouldn't have done it. Showing the two receipts I got the money back, the receptionist saying "the previous payment was not registered" !!!!

8.6

The service was excellent (Amir and the staff were gracious and very professional). The room was spacious, comfy, and clean. Great location - right near the train station and nice eateries... The price was quite reasonable too.

5.0

My first reservation through this website was for 1 night, on my way to Sardegna. Reception was not too friendly (had to pay directly, too); but later on one turned out to be communicating all right and helpful to find an address on a map. The room was not super but OK for the purpose. I thought the place was OK and handy, near the railwaystation, so I booked for 1 night a week later, on my way back. All right, everything was clear. When I arrived next time I had the same experience about unfriendly reception. As though I had not been there before and all my data already known. Moreover; the room was not ready, (quite logical at 10.00 a.m.) so I left my luggage there, and when I returned and was guided to my room (207, this time), it turned out to be very narrow, not too well kept and without any window. I felt claustrofobic in it. And yet the price was the same; 90 euro's, which I think very expensive for that room. On my critical remarks at the desk there came none understanding. I spent as little time as possible in the room. Sleeping & shower were OK.

8.2

This has not been the first time I have stayed at this facility. I find it very convenient coming from the Termini station - only a few steps away. The hotel is still under renovation: rooms are pretty spacious and relatively modern. Personnel at the front desk was helpful - we booked a private car to the airport thru the hotel and the service was impeccable. Much better than local taxis. I would recommend this hotel to all.

8.6

Very nice hotel. Small rooms, but enough space in you want to se Rome and not four walls all day. Employees were very very friendly and helpfull. We wanted a bite of the local romans and like that the portier is not like a stiff five star soldier.

7.9

Hotel bien situé (près de la gare et proche des principaux lieux touristiques) et très fonctionnel. Seul le petit déjeuner est de qualité médiocre (viennoiserie industrielle et buffet limité).

4.5

brekfast poor; rooms need renovation

9.4

This family-run pensionne presents well - it is clean, bright and fresh in appearance. The staff are very friendly and helpful. Vivienne, our hostess, spoke fluent English and kindly tailored the service to suit our needs, and offered good suggestions for activities which helped make our stay more enjoyable! Approx 300-400 steps down to beach. Geat views!

3.9

Desk personnel not very friendly. Breakfast stunk (packaged croiisants, canned fruit, no eggs).

3.8

Poor check-in service. Our group of 9 rooms have paid for the rooms in advance. But upon check-in, reception staff denied any payment received and refused to allow 18 of us for the 9rooms to check-in. He also stubbornly refused to check with their bank and kept us waiting anxiously for half an hour until he finally checked with their bank and confirmed payment received. NO APOLOGIES was given at all. As the rooms were not ready, he also refused to allow us to deposit our luggage with them. Very terrible experience we had at the hotel that we will not recommend or stay again!

8.8

The staff is helpful, responsive to the needs of the clients and very friendly. The rooms, at least the one we had, was good; only the bathroom was too small.

8.4

Great value for money, excellent location. Forget the negative comments. What exectly do people expect for 60 euros in Rome?

3.7

Rooms were not even close to what photos showed. Room was so noisy that manager had to be contacted twice in one night to try to get quiet. Shower area was poorly maintained and did not work properly.

8.1

I often go to Rome for work and I think that this time the relationship between quality and price was really very good!

8.5

Very good location, and near to everything. Since we travelled in November, we got rooms at 50% of published prices. For that price, it was a very good deal. Hotel has all basic facilites with english speaking staff, and central location. Rooms were fairly large although bathroom was very small. Very good continental breakfast in the morning. Hotel is very close to Termini.

6.2

Nice room, good service and typical breakfast. The location is convenient to the main train station but a good walk from the colleseum and other sights. The one-way streets make it almost impossible for a stranger to drive there. Great restaurant next door.

5.7

conseirge was very helpful. The breakfast was disorganised. The bathroom fan made much noise but did not work. Very covenient for Terminii.

6.7

Abbiamo occupato una junior suite, spaziosa a sufficienza per 4, silenziosissima, anche perché dava su un cortile interno (su cui però non era piacevole affacciarsi poichè piuttosto ingombrato). La pulizia lasciava a desiderare e il frigo della camera era staccato e vuoto. Il personale alla reception gentile de visu, meno al telefono (probabilmente persone diverse). Colazione forse non all'altezza di un 3 stelle quanto alla varietà e qualità, ma abbondante. Dintorni classici dei pressi di una grande stazione ferroviaria, con la più varia umanità, ma la posizione così centrale ha costituito un vantaggio per i nostri giri turistici e, rientrando in albergo non a notte fonda, abbiamo percorso le strade in tutta tranquillità. Per soggiorni brevi si può consigliare.

3.9

The room was so small! There was only 12" on one side of the double bed and no place to put our baggage! The room next door had only a thin wooden communicating door adjoining ours. There wasn't even a window in the room! When I went to retrieve my passport the desk said, he had returned it to me! After a frantic search I returned to desk where they DID have it. The bathroom was moldy. I travel in europe about 30% of the year and escort groups! Worst hotel I have stayed at in years!

8.1

The hotel was a nice facility. However, I would not recommend arriving late at night. The surrounding area isn't the best. It is a good location to get on a metro or bus. Some front desk staff was more helpful than others. One was not personable and did not provide accurate tourist information.

4.9

The hotel is in a great location. 2 blocks from train and around corner from main tourist bus line. However, hotel needs an overhaul. Beds were too soft and lumpy. Mattress needs replacing. Peeling wall paper and mold on bathroom ceiling. Breakfast was good and ample. Staff was courteous. Needs cleaning and updating for the price paid.

6.6

2nd stay - it is located near the Termini, excellent bus services, within walking distance of many of the wonderful Roman monuments (and excellent shopping) - would recommend this hotel as a economical friendly place to stay

2.4

Maybe it was just our room (412) but here goes: 130 euros for a small room with holes in bed sheets, towels that smell stale, baseboards coming off the walls not to mention the sockets, the fridge was empty and off, the carpeting was really dirty and old, the bed head was filthy, the Maybe it was just our room (412) but here goes: 130 euros for a small room with holes in bed sheets, towels that smell stale, baseboards coming off the walls not to mention the sockets, the fridge was empty and off, the carpeting was really dirty and old, the bed head was filthy, the shower was falling apart and the water didn't drain at all - so the bathroom door was soaked and falling part at the bottom - with no place to hang the soap. The closet was small and creaky and the staff rather unfriendly and dirty (shirt collars were soooo yellow) so... not exactly good value for money. There's plenty of better hotels in the area. / Forse era solo la nostra stanza (412) ma ecco la situazione : 130 euro per una stanza piccola con lenzuola bucate, asciugamani che sapevano di muffa, battiscopa che si staccavano dal muro, per non parlare delle prese al muro, il frigo era vuoto e spento, la moquette davvero sporca e logora la testiera del letto unta di sporco, la doccia incrostata e con lo scarico itnasatok, così che l'acqua cadeva in tutto il bagno e infatti la prota del bagno era marcia e rotta sul fondo, e non c'era posto per appoggiare il bagnoschiuma. L'armadio era piccolo e scricciolante, e il personale poco gentile e soprattutto poco curato (i colletti delel camicie erano tutti GIALLI) quindi ... non proprio gran rapporto qualità prezzo ... Ce ne sono tanti migliori in zona!

5.0

the room was at the 5th floor, just behind the elevator engine, and during the night a lot of noise.

6.0

bien situado,desayuno aceptable pero modesto.

9.6

Excellent location near trains and buses. Staff helpful and friendly. Rooms clean.

9.6

The hotel was fantastic clean and excellent location, the staff were really helpful.

7.5

heating worked fine in our room but some rooms had no heating and residents went to bed with their clothes on as it was very cold.Other than this the hotel was of a good standard.

9.8

El hotel es excelente por la relación entre precio, servicio, atención y ubicación. Lo recomiendo ampliamente desde Argentina.

6.9

Das Hotel war durchschnittliche Touristenklasse mit exzellenter Lage direkt am Bahnhof. Das Preis-Leistungsverhältnis war optimal. Das Frühstücksbuffet für italienische Verhältnisse ok. Bei der Abrechnung hatten wir nicht die geringsten Probleme, obwohl wir auf den günstigen Preis noch Rabatt erhalten haben. Der von venere bestätigte Preis wurde ohne Diskussion genau wie bestätigt abgerechnet.

2.5

When we arrived the hotel only had us down for 2 rooms. Fortunately I had printed out the confirmation from Venere. A bit flustered, the clerk found a third room for our group. What a disaster! The third room - #106 - had BEDBUGS! Our friends did not discover them until the morning we were checking out. When I informed the desk clerk his only response was that the "would let the maid know." There was no apology on behalf of the hotel, no offer of compensation, no acknowledgement of what an awful situation it was. We felt the situation was handled very poorly by an uncaring / unresponsive employee. I would never recommend this hotel to anyone. DO NOT STAY HERE!

8.6

Staff were friendly after the initial arrival - evening and breakfast staff were exceptional - hotel was ideally placed for visiting and transport. I have stopped in many hotels on this area and this is by far the best would certainly go back.

6.0

No TV the first night. Air conditioning never worked.

7.4

Room was ok but bathroom in desperate need of a complete renovation. Staff nice, decent hotel, good breakfast. Thought the immediate area was kind of dodgy, but it was close to train station. Watch out for the gypsies.

4.8

We were asked to pay upfront... I'm not surprised when you see the rooms/bathrooms. The 2star we stayed in was better value

8.3

This place was fine for one night--very close to train station--2 blocks maximum. The breakfast was nice and most of the employees were very kind.

9.1

very good quality vs. price relation.they close breakfast early

5.7

My husband and I stayed in a double room from July 24 - 27, 2005. We were there as part of a group of 17 which included 2 families of 4, and 1 single. This review is a summary of all our experiences. Poor ventilation and sealing in the bathrooms resulted in watermarks and mold in the paint throghout the hotel. Some rooms were disgusting. Assuming you aren't bothered by mold, everything else about the hotel was clean and well-kept. The rooms were quite large for 2 people, but the same size room with 2 additional twin beds were extrememly cramped for the families of 4. 2-3 people could use the bathroom at the same time if they were well-coordinated. The hotel is only a block and a half from Termini and the subway station. Despite this, the location was quiet and not particularly scary at night. There are a large number of restaurants and cafes within a short stroll of the hotel. The breakfast offered is a bit meger, with only canned fruit cocktail, 2 kinds of ham, flaked cereal and a couple of hard rolls and jam. The blood red orange juice was a nice treat. The coffee came from a little automated machine, you could choose black, sugar, creamer, or hot chocolate. If someone in your party has a disaability, this hotel is a bit difficult to access with about 8 steep steps with no handrail, just to get into the lobby. Also, the tub/shower has very tall sides reqiring a big step up or down to get in/out. Once inside the hotel, there is a small lift, which can accommodate 4 people very snugly. Overall, I'd say the price was fair. But you're paying for the location and not the quality of accomodations. If you're staying in Rome for more than 3 days, I would recommend staying in another hotel, on the other side of the river, for half your stay.

6.0

AC was broken had to badger the front desk in order to get a room change after it was supposedly fixed twice. Staff help in directions and locations were weak. Clean room and bathroom. Breakfast wasn't anything spectacular but it was free.

3.4

The only good thing was the location. Room was terrible. 4 person suite had a broken double bed, a sofa bed and they brought in a cot. A/C went out the last day. Not a 3 star hotel. More like a 1 or 2 star. Staff not overly friendly. Elevator worked 50% of the time often returning to the ground floor and then wouldn't move. Had to use the stairs alot. There were no mini bars or refrigerators in the rooms. I would definately stay somewhere else next visit.

8.2

This hotel was great. The rooms were huge compared to other european 3 star hotels. the staff was very friendly and spoke english very well. The location is awesome only 2 blocks away from the train station. i will go back to this hotel and i would recommend it to anyone.

9.8

great location. be sure to exit the termini station at the main entrance (by busses) and not the commuter train entrance on the side -- its a short walk this way. otherwise, you are dealing with luggage and cobblestone streets uphill for several blocks!

8.4

Room very clean and roomy. Staff at front desk (three different gentlemen) were quite helpful and friendly during our stay. Good location for access to Termini train station. Only minor problem was the bathroom's handheld shower nozzle, which sprayed water everywhere. I would still consider staying at the Giglio dell'Opera again.

7.9

we had a fantastic time and found the staff extremely helpful and friendly, the hotel was well situated for both the bus terminal and the main shopping streets as well as the main sight seeing areas

3.4

this hotel is a dump!! and not worth the money. there was mold and mildew all over the bath tub tiles, the a/c didn't work the carpet was dirty as well as the walls. The bell hop had body odor so baldy we didn't want to ride in the elevator.Just take a look at the dirty old fake flowers when you walk in the entry and it's the beginning of the worst impression we got in rome.I wouldn't recommend this to anyone.

5.5

We were given a family room as requested. It was adequate, but cozy (cramped) as their were two adults, a 16 year-old and twin 7 year olds. The accomodations were fine though but the customer service was not as nice as we recieved in London, Paris, or Florence. Breakfast was included and was fine. I would still stay here again, but 165 euro a night seemed kind of high for what I consider a two star property. Great location though... Near the train station and the metro, and we walked to the Colliseum, and the Hard Rock!

4.0

The a/c was broken, so very noisy due to having to leave the windows open. The elevators VERY tiny, hard to get your suitcase to the room. The halls had holes then covered with pictures. Breakfast was good. Front desk staff helpful in getting cab to the airport.

9.2

Very suitable for ashort stay within easy reach of the city, buses and trams. Ideal location for sightseeing.Hotel staff extremely helpful. Wouldcertainly recommend this hotel

5.7

O hotel fica muito perto da estação termini e das paragens de autocarro e de metro. Os monumentos ficam um pouco distantes do hotel, mas há transportes públicos com frequência. O quarto estava limpo mas era muito barulhento. Ficámos num quarto mesmo junto à recepção. A partir das 5h da manhã as pessoas começavam a falar muito alto e não se conseguia dormir. O pequeno almoço não era muito variado, mas tinha o essencial.

6.9

Whlst there was a general shabby appearance to the rooms, they were clean and the staff, especially the night staff, more than made up for this. We had a great stay. Be warned about the pickpockets in Rome, mainly on the metro and the buses, but don't let them spoil your stay.

7.1

The hotel was about 2 blocks from the termini. The rooms were standard European rooms- small shower, adequate beds- but nothing plush. It was a little bit pricey for the rooms when we went but our timing was bad b/c Pope Ben XVI was having his inaugural mass that weekend. The area surrounding the hotel is very cute. It was a easily do-able walk to the forum and other sites- except for the Vatican- although we did walk there too (took a cab back). The rooms were clean, the staff was (for the most part) friendly, breakfast is buffet style so you don't have to wait and the breakfast room is big enough to accomodate all.

8.8

Hotel ideale per una breve permanenza.Camere pulite ed accoglienti,un pò piccolo il bagno! Colazione piuttosto povera,in una stanza piccola e poco accogliente. Personale cortese,ma all'apparenza poco disponibile,nonostante vi fossero camere libere non abbiamo avuto la possibilità di tenerla un'ora in più rispetto al check-out per cambiarci prima di ripartire...Rapporto qualità-prezzo buono.

6.5

The hotel was fine, the decor in the room was quite good. The staff on the desk could have been a tad friendlier. The breakfast was contintental but it was quite adequate as such. The breakfast room was clean and the lady greeted the people. The hotel is situated not far from the train station termini which was excellent if you were travelling to other cities by train. It was also easy to walk to a lot of the attractions and not far from the main bus stop for the big red bus that took you to all the attractions if you decided not to walk. I enjoyed my stay in Rome in this hotel.

7.0

Overall our stay was fine and we would stay there again...just some small minor issues-The area was congested but hey you are in Rome near the train station so for the convenience you have to deal with the neighborhood hustle and bustle. The room was nice and clean but it was very hot and the controls did not seem to work to turn down the heat. Small inconveniences that would not prevent us from recommending it to others.

7.9

is very close to termi station, our room was clean and nice. The night receptionist was great and we had no problems with our late check-in, like i have had before in Italy. Also the hotel is open 24 hours a day and the price to quality is fair. We had hot water and the elevator is working now.

9.8

Für einen Kurztrip ideal. Preis-Leistungverhältnis stimmt.

8.1

the breakfast room looks a little bit poor

8.6

Excellent hotel for a short stay

10

this is the best hotel located down the block from the best restaurant. the proximity to the train station makes this a must stay at hotel.

10

I always stay here. it is so conveniently located and the staff are so friendly.

7.8

My wife and I spent the first weekend of our honeymoon in Rome, so we looked hard for a really good small hotel in the city centre. Apart from the EXTREMELY noisy air conditioning, everything was what we hoped for. The location is excellent, within walking distance to practically everything, and with Metro and buses around the corner. The staff were friendly but unobtrusive, very service-minded. Our room was comfortable, clean and cool, although the A/C was a horror... All said, we will probably stay in Giglio next time too. I definitely recommend this hotel!

7.5

good hotel - there are better areas to stay in Rome - quite a walk to get to main attractions. small distance from main train station.

10

We had a great stay. All employees at the hotel were helpful and accomodating. Thank you all.

3.8

Air conditioning not working. Small, crowded bathroom. Front desk not very friendly.

4.4

Dear venere.com, i think that your overall booking service is excellent,esp. the immediate availability of rooms. the hotel gilio opera in roma was a very bad experience. i had booked a quad thinking of a room/rooms to sleep 4 people. i was not prepared to find a cot and a sofa bed for 2 of the 4 people. i had to book another room.the hotel had nothing available for the first night and referred me across the strteet to the hotel gadia. i nughtmare . the key to my room broke off in the door and they charged me 40 euros for this ,after a 3 hour wait--said it would be 30 mins. i even trieds helping the clerk. i talked to the manager of the hotel giglio and and he tolm me not to worry. upon leaving there was a scene in the street with a guy from the gadia screaming at me. the experience was bad. i will cont4st the charges. sincerely,kevin walls

5.2

livello di servizi bassi perchè la quantità di offerta in prima colazione è stata estremamente scarsa e di bassa qualità.

6.8

Have been there before. Some ten years before. OK then, ok now.

4.0

The hotel is very near "stazione termini", so the street is noisy. you also hear everything from the corridor. I think, the quality offered is poor for a three star hotel. There was no minibar in our room, the heating did not work, the lamp on the table did not work, there was no telecommand for TV - watching tv was impossible. I hope that other 3 star hotels in Rome are better !

4.8

Barely adequate, overly priced and way too small. Good location is the best I can say about this place.

8.3

Perfect location, very good value. To explore Roma, it¨s very easy to reach communications.

5.7

Our room was much smaller than the photographs, we possibly got the worse room of the hotel. But most of the staff were decent enough (they were quite many, differed from one to the other) and the location is great, you can get anywhere by foot. Good hotel to stay at but do keep in mind that it is in the central of a big tourist city (Rome) and therefore the standard isn't the best compared to the price.

6.1

Air Con doesn't work despite request at the reception Fan in the bathroom out of order, Shower: water mixer not working Poor breakfast

8.7

We enjoyed our stay at Hotel Giglio dell'Opera. It was very conveniently located to public transportation, and was an easy walk to major attractions. The staff was courteous and helpful. The room was spacious, with air-conditioning. (the bathroom was small but completly furnished.) We intend to stay there again if we are able to return to Rome.

8.5

The hotel was well decorated and obviously had been superb when first opened but it could do with some modernisation. We really enjoyed our stay. The staff were excellent and couldn't have been more helpful, it was very close to all amenities and the rooms both comfortable, air conditioned and clean. The service provided by the staff was both helpful and pleasant. we will recommend the hotel to friends and would gladly stay there again.

8.2

I stayed at the GdO only one night, in a single room, in March, before leaving from the airport in the morning. It is, as the Italians say, "two steps" from Stazione Termini and the direct train to Fiumicino. My room had a double bed in it, but as there was no card on the back of the door stating the maximum occupancy (isn't it the law that there has to be one of these?), I think in the high season it might be rented out as a double, even though it had very little space around the bed and the wardrobe was very small. Also, the hot water faucets in both the sink and the bidet did not work. The double door to the balcony did not work, meaning there was no way to allow daylight into the room. As I was staying only overnight and leaving early in the morning, these were not large problems, but for a longer stay they might be annoying. Also, though there was technically a minibar/fridge in the room it was not turned on and there was nothing in it. As there was only one electrical outlet in the room, there was a choice of using either the TV or the fridge. In addition, the TV did not work very well. Again, OK for overnight but iffy for a longer stay. Maybe the other rooms are better. On the plus side! There is a nice big, well-decorated salon where you can meet your friends. You can buy many international newspapers in the lobby. There is a petite bar where people seemed to be enjoying themselves. I thought €4.00 was a lot for a small bottle of wine, but late in the evening I was allowed to sit at a table long enough to read "La Repubblica" clear through from the war news to the sports, so that was OK. My (Italian) friend thought the street was charming. It reminded her of a corner of Paris, she said. She also marveled at the number of restaurants and hotels on the street. We ended up eating in the Europa, a trattoria right on the corner. It was quite good, and we didn't have to order a full meal. Vegetarians in particular will appreciate the take-it-yourself appeti

2.7

There was water leaking through our bathroom light on the first night there. The staff dismissed that there was a real problem. They could not move us until the following day when other rooms became available. The second room has door handles falling off, toilet flush and door frame coming off. There was no mini bar . On the last morning there was water pouring down the breakfast rooms walls so other guests could see.

7.2

The Hotel can be rated as Very Good. Only the breakfast offer - as in most Italian hotels - is of very poor quality

10

this facility is so conviently located to the train station. this is my second time at this hotel and the people are all so welcoming and a joy to work with. the only drawback was we couldn't figure out how to turn down the heat and the fan in the bathroom made a lot of noise. due to the hotels location it can sometimes be noisy depending on which room you have. the common lobby is a wonderful place to meet other travelers and their restaurant recommendations were great.

7.7

the location was good for me. it was only a few blocks from the railroad station and subway. (and a McDonalds) i was a single travaler and was able to get around easily from this location. the staff was very helpful, especially getting me on a tour to pompei. two problems did occur..the boiler broke down while i was there, however they did get it replced but it always seemed cold in the room. also the room i stayed in had a plumbing leak and the bathroom always smelled bad. overall, i would stay there again