Hotel D'Este - Rome

9.4

The scheduled shuttle never met us at the airport.

7.9

El hotel se encuentra cerca de la estacion, lo que si bien supone que puede ser fea la zona, no lo es, ya que esta en una calle tranquila. A una cuadra esta el subte, pero tambien se puede ir caminando al coliseo y la fontana. Volveria sin dudas, el desayuno 10 puntos!!!

7.3

We stayed one night. The location is super, close to terminal, and major sightseeing points. Very easy to access to everywhere. Price is good, service ok, breakfast so so, room so so, but quite and has a view to a church. Also lobby offer free wireless internet.

9.0

It was our first time in ROme,me and my best friend, and we booked a room at hotel D'Este. What can i say, the room was great, the hotel staff where very social, very pleasant, and all the services where very good. It is located in a quiet and safe place, and it is near the Piazza Santa Maria Maggiore and the historical center. I was in february, when it was a little cold outside, but in the summer i think it is very beautiful because they have a garden where you can eat. When we'll return to Rome, we will defenetly choose this hotel again. And if the staff of the hotel see this mesaj, i would like to thanks them for the good services.

2.9

I booked the room for 2 guests of our company with prepaid booking, but were forced to pay before they were allowed to leave the hotel. The guests complained about the general quality of the hotel and the unfriendliness of the staff

6.1

The room was insufficiently soundproof, everythink else was fine.

5.1

The dinning room was used for breakfast only, what a waste.TV with DVD would have been nice so we could hire films. Even some free magazines in different languages would have been nice. The lift was ancient a real worry. we were in Rome 6 days.

7.9

The Hotel staff was very friendly and helpfull. The room was somewhat noisy when some kids were in the next room. However the mgr. came quickly and took care of it. The only thing is that there were no computers for for e-mail. Otherwise our stay was very pleasant.

7.2

I enjoyed my 2 nights at the D'Este. The staff were very friendly and the accomodation excellent. (They put me as a single traveller in a room for 5!) The location is superb and could not be better for sightseeing. The improvements I would like to see would be tea making facilities in the rooms. Very Good.

8.8

We truly enjoyed our stay at the hotel. It was located within walking distance to sites and the hotel staff was incredibly friendly and helpful. Our car rental company lost our reservation and we had to make an unexpected trip to the airport. The front desk immediately arranged for a ride (7 passengers and lots of luggage!!!). I would recommend.

6.3

We were only at the hotel for 12 hours so unable to have any meals. Disappointed that although we told the hotel of our early departure breakfast was only given after a reminder as we were leaving.

4.7

We booked because the web page said there was a bar - not available during our stay (and no minibars in rooms). The room lighting was so dim, we were unable to read in bed. Rooms were very noisy - we could hear the couple in the next room arguing, then making love! (including gasps and groans!!) Single room (for mother) very cramped - only just room to move between bed and dressing table to get to the bathroom. That bathroom floor became very wet all over when shower used.

4.2

Small, old, out dated rooms. Price wqas great, but I would have gladly spent more and stayed in a nicer hotel.

9.1

More cleaness because I'm allergic to dust

9.0

Recommended any time,friendly staff,perfect location,what else do You need in Rome?

6.9

The staff was very friendly, helpful, and knowledgeable. My suggestions for improvement would be: better coffee, real fruit salad instead of canned fruit. More choices of items for breakfast. I would also suggest a better internet connection - mine was intermittent and my computer has not had that problem with any other wireless service. The location of this hotel was great - close to the subway and train station. Also one could walk to most all major locations and attractions in the downtown core. I would stay here again if I come to ROme.

9.0

Staff was very friendly and helpful. Room was quiet and good sized (we had a triple). A/C was fantistic. Area is fine and very convenient to the metro and the train station.

6.8

Location is very good- near to metro and railways station. Rooms are not quiet. Service not profesional.

7.4

We were looking for a place that was inexpensive and centrally located. While this hotel was not the Ritz, it had clean rooms, helpful staff and reasonably comfortable beds. You don't go to Rome to stay in your hotel, so I think that this is an excellent place for a base of operations. It is a bit better than what we had expected.

7.6

The Hotel is downtown near the most important tourist areas. I was lucky: they gave me a huge room and I was alone!

4.8

Room was spacious and clean with nice furniture. However, we had pre-arranged that the hotel would provide a cot for our 11 month baby, but instead they had put a single bed in the room for him. We had to argue with them for 5 minutes to persuade them it was not suitable for a baby. Eventually they replaced the single bed with a very old, dirty travel cot, which they said was the only one they had. We ended up keeping him in our bed all week. Also the hot water ran out by about 8:30 every morning - not good when we wanted a lie-in - and didn't become available again until midday (despite assurances throughout the morning that the water would be hot again 'very soon'). The hotel's location was further from main attractions than we expected, as it was described as 'central'; about 35 minutes walk from the Spanish Steps. Buffet breakfast was fine.

6.8

My stay at Hotel D'Este was satisfactory, however there were no tea making facilities in the room. Also, you could not request any food/drink after breakfast was served, resulting in a long walk to the nearest cafe/bar.

5.8

this hotel is in need of renovations the roof garden breakfast room floor coverings in tatters,the furniture falling apart,refrigeraters in rooms all locked .

8.0

After the helpful staff placed a firm board under our mattress (and over the wire bed base)we got good nights sleep. Hotel D'Este is wonderfully placed for the toursit sights of Rome and the Termini Railway station (main station from DaVinci Airport - go to Termini to catch the Tourist Red Bus). Shower water can get short when everyone is trying to shower at once. We solved that by showering at night. We recommend the nearby Elettra Ristorante (72a/74 Via Principe Amedeo (back towards the Termini) for excellent local cuising and service by Romans - say hello to Mario!) This is my 2nd stay in this Hotel and although it is not 4 star, at least we feel like we are staying in Rome and not an anonymous american type hotel/motel - and isn't this why you are going to Rome???

7.5

The room was very adequate for the amount of time we spent in it. The couch was very dirty and stained....it made you feel like the rest of the might not be very clean. Also the breakfast area was very nice,except some of the cahirs ,which were upholstered, were very,very frayed and ripped. Not very conducive to eating.

0.9

Our trip to Rome was part of a birthday celebration. My wife & our mothers visited Rome hoping to stay in a good quality hotel. We didn't expect the Ritz but we did expect a fair standard of accomodation. Upon arrival we found that the 1 double room & 2 single rooms we had booked months previous (and had received confirmation on) had not been booked correctly. The incompident hotelier had only reserved 1 double room & 1 single room. He said they had no other rooms available and we had to "take it or leave it". To add insult to injury we were told we must pay an additional charge for a breakfast!! During all of the debating, the initially well spoken English hotelier had somehow forgotten how to communicate in English and began to perform much shoulder shrugging and pityful face pulling?! Much to my anger I tried in vain to find another hotel but as it was a weekend I had no such luck. I would stress that if you still choose to stay at this hotel make sure you phone to confirm they have reserved your room correctly. I will go back to Rome but will give hotel D'este a very wide birth.

9.8

Very much enjoyed my time there.

9.5

This hotel was great there was four of us (girls)it was ideal and the location was great from all the sites as the metro was right beside the hotel.The staff were extremely friendly and the shuttle bus to the airport was great.There was a problem with our air conditioning but we recieved a fan which helped.Breakfast was a good start to the day.

4.0

The Hotel said that it was A/C but the A/C did not work ,Rooms were not cleaned properly they were smelling very bad hotel

8.1

We were a family with two children who stayed at the hotel for 4 nights. We can recommend the nice, quiet and small hotel only 5 minutes walk from Roma Termini. Friendly and helpful staff. Good aircondition. Many nice and small restaurants nearby. Close to the famous church Santa Maria Maggiore.

9.4

The photographs of the hotel did not do it justice; the staff was wonderful and eager to please. We were very impressed with the hotel, especially since we had never visited this city before and saw what we could have ended up with. Your website was so helpful in planning for a large group, as one hotel could not hold everyone, as well as the different times we booked for people. Your map showing the location in the city was invaluable!

8.0

Considering that we are vegetarians, the breakfast spread was more than what we had expected from some of the comments we read. It is a nice place and very close to the Termini station which is good for a tourist. Wodd recommend the place for my friends

5.8

The staff were a bit stand-offish....and the rooms were "very" dark, not near enough lighting. They did not have my room ready and moved me the next day, the second day I could not get any water out of the shower "half way thru" and would go on and off in spurts. I would not stay again.

8.1

Muy buena ubicacion, cerca de la estacion terminal de trenes y del metro de lugares para comer y de almacenes si se quiere comprar algo mas barato. Barrio algo bullicioso. Pieza algo estrecha para 3 personas pero limpia y cómoda.En el baño a veces el agua caliente escaseaba si la levantada era mas tarde de las 9 AM. Poseia refrigerador lo que es muy util cuando se pasan 3 o mas días en el mismo lugar. Creo que se puede mejorar el televisor ya que para el siglo 21 no tener control remoto esta fuera de lugar.Atención cordial.

9.0

Really good hotel near the station and the coliseo, we can do everything without take metro. We will go again.

2.1

E' il peggior hotel che abbia mai visitato, la stanza era piccolissima e sporca, le coperte del letto sporche e la colazione davvero minimale e scadente. Inoltre la notte l'ambiente era rumoroso e malsano

7.8

This hotel was quite okay, the staff was friendly. The Room was pretty small and old furnished, but if you go there only to sleep it is absolutely sufficient. The Bathroom was clean and also at 5.30am we could take a hot shower. Roomservice was everyday including fresh towels. The breakfast was surprisingly comprehensive and a nice start into the day. The price (1double /65EUR /February) was totaly okay, but i doubt i would pay 130EUR (the price 4 weeks later). All in all i would stay at the Hotel D'Este again and recommend it to others.

6.2

Hi! I recommend this 3 Star Hotel, to all those people that would like to stay in a hotel near the Termini Train Station, because it's only 3 minutes away, by walk. The rooms of the hotel are a bit small and the breakfast was good.

7.6

The room itself was fine, comfortable and the bathroom/shower was very good. The air conditioning was excellent - a must in summer in Rome. The location was great, walking distance to the Colleseum and a very short walk to the train station. It was very noisy because they were in the middle of rennovating and there were jack hammers going from 7:00am - this probably would have been okay, if we had known in advance. Parking was available on the street - Sunday is free! If you find a park on the street and feed the meter, you can stay as long as you like - it's just finding the park that could be the challenge!

4.1

Location okay. Advert specified 1-restaurant, basic only breakfast, no evening facilities. 2-bar, did not exsist, closed since new owners moved in 8 months ago. 3-Sky TV, only Italian lanqauge channels. Overall value for money-extremely poor compared to other European hotels.

6.9

The hotel was Ok and very well located. Only problem that we had is that the water pressure is non existent if you get up around breakfast time! i.e. 7.00am and 10am.

7.7

We had booked 2 rooms with air condition but when we arrived in the end of September they said that all of the air conditioners had been turned off for the season. This was false. The air conditioners were not working and the rooms were hot. There was no discount given on the rooms for the air conditioners. Nice hotel just no air conditioning as it says on internet

5.8

We have stayed at Hotel D'Este several times 4-2 years before. It is a nice and sentral situated hotel near Termini.But we think we enjoyed our stay at the hotel more earlier. To have a chance of getting hot water in the mornings, we had to get up before 7, and, we missed some of the hospitality we enjoyed at our earlier stayings.

8.0

All fine, except the coffe- machine in the breakfast room that make coffe at the same temperature as a lukewarm bath.

7.1

Hotel was a little hard to find due to italian address system. Common areas were nice the rooms were old (but clean) and small. Bathrooms in rooms were tiny. A little pricy for a 3 star but it is Rome.

3.1

very poor hotel. Rooms not clean, not enough warm water, towels dirty. mini bar old, stinky and rusty. tv not working properly. walls thin as paper, we could hear the neighbour talking. breakfast brackish, tables smudgy, coffeemachine more than dirty, coffee undrinkable. food not fresh. dishes groce, room stunk. Price far too high, I would not even rate this hotel as 2*!

2.7

Este es sin duda el peor hotel en el que haya estado nunca. Cuando llegamos la habitación no estaba lista, tuvimos q esperar. El hotel está sucio, menos mal que solo ibamos a dormir. El desayuno era un insulto, que comida mas mala. La televisión via satelite q anuncian en la publicidad del hotel, es mentira, no tienen. Hasta los enchufes de la habitacion dan sensacion de peligro, de viejos y estropeados que se ven. Este hotel es España, no le habrían dado ni una estrella. Os aconsejo que os lo penseís dos veces antes de alojaros en este hotel.

7.2

A nice place to stay, and with very good service. There were some difference of the roomsize. We got one of good size and one smaller. A place I can recommend people to stay.

7.0

A tad expensive, considering that it's necessary to take public transportation to the historical sites. The front desk seemed to be very organized, although some of the attendants spoke/understood neither English nor Italian well. 2 WORDS OF CAUTION ABOUT ROME: If planning to take a cab from the Ciampino airport to the hotel, be prepared to haggle the price. The drivers asked for 60 Euros, but we insisted upon paying the actual fare which was around 25. Also, watch your belongings in public spaces!

9.9

Have stayed here in previous visits. Very nice hotel

4.9

There were TV in the room but it does not worked anymore.Safty Box was damaged, I had to use mini bar which had no food with another key.

9.9

This hotel was exactly what we were looking for. It was a smaller hotel with a little character and well located. The staff handled a taxi request early one morning just fine. We will stop here again.

2.9

There were hairs on the floors, springs coming out of the mattresses, there were loose electrical wires coming out from behind the mirrors, and there was mildew on the shower curtains. The outside looked fine, but it was in a dodgy area with the construction beside it. The breakfast was bad. I don't know how long the meat had been sitting out. I can't really say anything positive about this experience. It was overpriced (even by Rome standards) for a room that not a single thing worked as it was supposed to.

6.4

Location is good, Breakfast is of poor quality, especially the coffee, not enough warm water in the evening

8.6

This Hotel is far above the standards that you would expect for a hotel of this price in Italy. Do not expect the confort and quality of a reasonably priced hotel in the USA but remember, this is Italy and the standards are different. However the people at the hotel (mainly chinese employees) are very nice and helpful. The rooms are clean although a bit small (single ones)and not nicely decorated at all. The toilets are spacious and completely renovated which is not the expected standard in Europe. Breakfasts are abundant and reasonably good and last but not least, the location is great. This is not the fanciest area in Rome but definetely very centric, just besides Santa Maria Maggiore and two or three blocks away from Termini train station.

8.1

I thoroughly enjoyed my stay at the Hotel D'Este. I have traveled many times to Rome and the quality and price of the hotel can not be beat. Employees are friendly and eager to help. Breakfast is more then sufficient and is served in pleasant surroundings.

2.3

Lamps had no lightbulbs, shower curtain was very moldy and also mold around bathtub. Mini bar did not work. Breakfast was awful. Walls were very thin. Would definitely not recommend this place.

2.2

Terrible place to stay. Would definitely not recommend it. Was in a triple, very thin walls and did not get more than two hours sleep the two nights there. Contacted the front desk minimum of four times per night about noise from the next room, nothing done. Was to have had a wake up call at 6:30a.m. on Easter Sunday to attend mass at St. Peter's Square, they did not give us the wake up call. We missed our seating for the mass. Very upsetting to us, they did nothing to try and make it up. By the time we got to the square, our seats had already been given away. Moldy in the bathtub and shower curtain. Hair dryer hose was cracked and did not work. Mini bar did not work plus nothing in it. Very dark in room, plus took two days to have light fixed. If I could have found another room, I would have gladly forfeited my deposit. Breakfast made you sick just looking at it. Again, definitely would not recommend. Am trying to write owner to try and get a refund for the last two nights there.

3.4

Non co-operative staff member. No Hot water in the room. Room heater not working, Requested for change of a room to staff member, but refused even after free rooms available.

3.1

Since the hotel couldn't keep our bagages till 7 pm the day we left, they asked us to book a room just for that day (price was € 110)! Of course, the room could still be occupied the same later on by another visitor meaning that the hotel takes double benefit from a single room.... I'll never go back to hotel d'Este.

2.6

This was one of the worst hotels I've stayed in. Examples of problems were: the walls of the room and the shower were dirty, Internet access was advertised but it was not available, the breakfast was pitiful and supplies were not replenished until they were asked for, towels and supplies in rooms were sometimes not provided until asked for.

3.1

I cannot say we enjoyed our staying in Hotel D'Este. We struggled a lot for arranging the hotel shuttle bus from Rome airport to the hotel. When we seemed to succeed the shuttle arrived 40 minutes later even after many phone calls. The rooms had something to report like telephone, TV remote control and bath tub gasket broken and they were just partially repaired. As soon we paid the bill, they seemed be bother by us even for a simple request like to take care of our luggage for a few hours.

7.3

The D'Este is close to the main train station and Ryanair bus pick-up point but that does not sacrifice its quality. The hotel is also an ideal base for the Colloseum and the Central Storico area. The rooms are spacious and the air conditioning prevents it ever getting to sticky. The breakfast is comprehensive and you don't have to rush to fit in with its timetable. We enjoyed are short stay immensely.

2.7

very old and needs renovation. impolite staff and pay no attention or care to client. won't even switch on air conditioning at breakfast room.

3.7

The room we stayed in on the first night was so bad we moved. Breakfast is terrible!

8.6

The location is perfect for seeing not only Rome but also taking daytrips by train all over Lazio. Rooms were kept clean and our one-yerar-old loved to play on the floor and in bath. Examples of the good service: babybead for our daughter, pick up service from airport, really nice breakfast. This is my hotel in Rome!!!!

7.7

Our first hotel stay ever in Italy, and I thought it was fine. We had a good room, on the second floor (which I think is called the first floor in Europe)right on the street. There was street noise late into the night, but we live in a downtown area so that didn't bother us. Some of the furniture was old and beginning to fall apart, but it was not disturbing. The breakfast was very good and the breakfast room, quite cheerful, which is more than I can say for many of the other guests -- a bunch of Brits who ate in silence and rarely smiled. The young woman who ran the breakfast, was shy, but nice. Her replacement on our last day was more grumpy. Location of the D'Este, about half way between the Terminal train station and the Forum and about a block from Santa Maria Maggiore was very convenient. Bottom line -- I would stay at the D'Este again and recommend it to others.

7.1

Everything was OK, but nothing more. I was not excited over nothing. i knew this wasnt luxury. Our room was VERY small, but I know some friensd of us got larger rooms.

5.2

We were not very impressed with this hotel. The staff was not all that friendly or welcoming and we had issues with the hot water and torn sheets. Also, we never did get the "matrimonial" bed they said they would provide and the room was not cleaned until late in the afternoon. That wasn't such a big deal, but just confirmed the more mediocre quality of service. The breakfast was nice, but there certainly was not the same type of atmosphere or friendliness among the guests and staff as in the other two three-star hotels we stayed in when in Florence and Venice.

9.6

I had an excellent stay and if I happen upon the chance to visit Rome again I will definitely choose D'este or another venere hostel/hotel. Everything was exactly as described and I was so relieved that I did not have any negative surprises.

6.1

Enjoyed my stay at the hotel, staff at reception were very helpful however as a result of using the online booking service a number of fraudulent transactions were carried out on my credit card which I was very unhappy with.

4.1

Very low service level. We had even no chance to leave our luggage somewhere in the hotel when we checked out. Therefore we had to take the luggage the whole day with us (luggage box at the Termini station was closed). Furthermore, too expensive for such a very small and noisy room. Breakfast was good. In total I can NOT recommend this hotel.

8.2

I rated the Hotel D'Este good value for money

3.5

The location wasn´t bad but much to expensive for waht you get there. First of all you´ve to know, that a hotel can´t be near everything, how it is descriped - Then is every hotel in Rome near everything. So we´ve a long distance to walk: about half an hour to the spanish steps, we often visited in the evening. Only Termini Station is really near. We reached the hotel at about 10 a.m. and the ladies from the reception told us, we can´t get in the room before twelve. We came back 3 hours later and the rooms wasn´t still ready. The room was very small. The TV very old. The terrace was a joke: Just a pavillion in the backyard. Very bad was the also the breakfast with the worst coffee you could drink in Italy, I think. There was just one cheese, one sausage, and a few cornflakes. I think if I pay about 80 EURO, I won´t have a high class hotel in Rome, but for a hotel like that you normally mustn´t pay more than about 50 EURO, I think!

10

We especially enjoyed this hotel; from the concierge David to the location, we found everything very convenient.

5.5

The first night we had a very small room and bed for two, the air condition has been leaking all night and was out of order. We did not sleep because of the noise of the leak. We had our room changed the next day and it was better.

7.9

hotel was grand very basic but expected. Electricity went on and off for two days but around crucial time , like morning ane evenings when want to shower and stuff. we were told by staff they could do nothing about it, we felt to could have spoken to someone about this and gave us some idea as to when we expected water again.

5.4

The staff were friendly and courteous and the location was great. The included breakfast was not very nourishing. The room looked more plain than in the photographs. The beds were not very comfortable. The outside noice was pretty significant and there was a smell in the room. Overall, the value for money was poor.

6.1

Elevator poor. No water in the bathroom during daytime. The water did not come back until 6 p.m.

8.4

The hotel was very suitable for us. The room was clean, every installation worked fine and we used it as as base for our "historical walking". It is situated near to Termini station area, and is easy to locate/find. Ask the reception clerk to guide you to then nearest original pizza restaurant, and he will give you av map and a card. We enjoyed the stay at D'est in Rome.

7.6

We found the hotel to be very clean and acceptable.For a 3 star property we got what we expected. Very well located for sightseeing and travel.

8.5

Me and my friend was very pleased with our stay at Hotel D'Este. Thank you for excellent service.

8.4

Very helpful staff, especially the receptionists, who advised us on sites that were a must to see & the transport systems. Easy booking arrangements - very good service leading to an excellent break.

5.8

As already advised to yourselves. We were very angry that when we arrived at the Hotel D'Este there was no room available as it had been double-booked!!! We had to transfer to another AWFUL hotel where we stayed one night and then came back to the Hotel D'Este for breakfast the next morning, staying the next two nights. We feel that we were very badly treated considering this was our first visit to Rome.

9.5

We found the hotel to be ideal for our requirements. Close to the main rail station, close to Coliseum and Forum and other sights. The rooms were spacious and clean. Buffet breakfast was excellent. Staff were courteous and informative.