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$ 116 (Tax excluded)- Average guest rating:
- Cleanliness of rooms
- Quietness of rooms
- Spaciousness of rooms
- Quality of service provided
- Hotel surroundings
9.5
9.2
8.5
9.8
9.3
Hotel reviews are written by guests that booked through Venere.com and stayed at this hotel. Read unbiased opinions and find the right accommodation for you! Come back after your stay in Playa del Carmen to leave your own comment!
read hotel reviewsAbout La Tortuga Hotel & Spa
exterior
La Tortuga Hotel & Spa luxurious four-star hotel, is located in the heart of Playa del Carmen beach, considered by many to be the capital of the Riviera Maya, and one of the most beautiful beaches in Mexico.
Situated between 12th and 14th streets, and within walking distance from downtown, La Tortuga Hotel & Spa is the perfect place to stay if you are planning on a beach holiday on the Riviera Maya. The hotel's friendly staff are happy to give you any information you might need about Playa del Carmen, as well as to arrange adventure and archaeological excursions around Riviera Maya, tours to visit ancient Mayan archaeological sites, skydiving trips, or popular eco-tours.
La Tortuga amenities will provide you with all the comfort you need while in Playa del Carmen, offering you an outdoor swimming pool, Jacuzzi, restaurant, billiards room, meeting room, pool bar, and a complete wellness center with all sorts of treatments for body and soul.
The hotel does not provide accommodation for guests under 16 years of age.
Location of La Tortuga Hotel & Spa, Playa del Carmen
map
Rooms at La Tortuga Hotel & Spa
double room
Four-star La Tortuga Hotel & Spa offers 51 elegant rooms with a tasteful Caribbean décor, with everything to satisfy your needs and provide you with the best comfort.
Rooms feature a private bathroom with hairdryer, and its luxurious facilities include free wireless Internet access. individually controlled air conditioning, cable TV, direct dial phone, mini bar, complimentary safe, and coffee machine.
There are 5 different types of rooms: Standard (some with balcony and all with a combination of your choice of twin/queen/king/individual beds), Standard Plus (slightly larger rooms), Swim-up Room (ground floor rooms so you can plunge into the pool directly from your balcony), Junior Suite (2 rooms in 2 levels, with a private Jacuzzi), Super Junior Suite (the most enchanting rooms with Jacuzzi, sitting area with chairs, table and hammocks, and a roof top terrace).
Honey-mooners will get a special welcome including two bottles of white wine and a bottle of champagne.
- Air conditioning
- Cable TV
- Coffee and tea maker
- Direct dial phone
- Fan
- Hairdryer in each room
- Individually controlled air conditioning
- Ironing facilities on request
- Mini bar
- Non-smoking rooms available upon request
- Room garden
- Rooms with view
- Safe
- Soundproof rooms
- TV
- Wireless Internet access
Breakfast at La Tortuga Hotel & Spa
A full English breakfast is served from 7 a.m. to 11.30 a.m. in the hotel restaurant, Agorà.
Hotel Facilities
- Credit card accepted
- Garden
- Groups welcome
- Laundry service
- Recently renovated
- Room service - limited hour
- Wireless Internet connection in the entire property
- City maps
- City tour
- Front desk - safety deposit box
- Luggage room
- Multilingual staff
- Newspapers
- Tourist information
- Meeting Room
- Billiards / Snooker
- Outdoor swimming pool
- Hydromassage Jacuzzi
- Massages
- Medical service
- Mud
- Sauna
- Solarium
- Spa/Wellness Centre
- Turkish bath
- Free parking
- Garage
- Limousine service
- Rent a car in the hotel
- Shuttle service from and/or to the airport
- Internet/Email services
- Pool bar
- Restaurant
- Roof garden
Hotel Reviews La Tortuga Hotel & Spa
8.9
Single traveller
USA, May 2009
enjoyed my stay and the helpfulness of the staff, it was a wonderful place to relax talk with friends and close to everything by walking. the lighting in the bathrooms are too dim for applying make up unless your room gets sun light at the right time Bush wedding party PJ
9.9
Young couple
United Kingdom, Jan 2009
Can't recommend this hotel enough. The rooms are great, very clean and spacious, the bar and hotel are good, the pool is beautiful and all the staff were very friendly and helpful.
9.4
Young couple
USA, Oct 2008
Bernardo and Lisa at the front desk were amazing. Customer service was the best I've ever seen at a hotel. Never had one problem. The Mamitas beach club that you get into by staying at LaTortuga was also a nice place. The pool is different, but fun.
9.7
Young couple
USA, Aug 2008
We went to La Tortuga for our honeymoon and had a wonderful time. The staff were very nice and went out of their way to take care of us. Our only complaint was that the electricity would go out on occasion and in August is get very hot in Mexico. But this was not the fault of the hotel.
9.1
Mature couple
Israel, Mar 2008
Excellent hotel, very good service and location, highly recommended. We stayed in the hotel 5 nights during March 2008.
10
Mature couple
USA, Mar 2008
We went to Playa del Carmen for a R & R week. La Tortuga Hotel and Spa was a perfect fit for our needs. It is a semi small hotel in a great location with an attentive staff and very nice rooms. The added bonus is the lovely breakfast (hours 7 - 12 )and the charming courtyard with pool. We loved walking one block to the main street and two blocks to the beach. One of the best parts of Playa del Carmen is the beautiful beach and the endless beach clubs where you can rent a lounge chair and unbrella for a few dollars. La Tortuga Hotel also gives passes to several beach clubs but you are free to go to any part of the beach that you desire.
Map of La Tortuga Hotel & Spa in Playa del Carmen
DISTANCES BY CAR
From Cancun International Airport: 45 minutes.
Transport Services La Tortuga Hotel & Spa
- Free parking
- Garage
- Limousine service
- Rent a car in the hotel
- Shuttle service from and/or to the airport
On-street parking is available in the hotel's surroundings, and La Tortuga Hotel & Spa offers a private garage, subject to charges.
The hotel features also a shuttle service to the International Airport of Cancún, subject to charges.
It is possible to rent cars, scooters, and limousines at the front desk.
The Hotel
exterior
exterior
exterior
hallway
lobby
Rooms at La Tortuga Hotel & Spa
double room
double room
double room
double room
double room
twin bed room
room view
terrace/balcony
terrace/balcony
bathroom
room - detail
Hotel Facilities
garden
garden
outdoor swimming pool
outdoor swimming pool
outdoor swimming pool
billiards / snooker
solarium
solarium
hydromassage jacuzzi
spa/wellness centre
bar - terrace
The nice Caribbean climate has allowed the construction and distribution of the hotel following an open-concept design, that completes itself with the lush tropical landscaped gardens by which it is surrounded, with deck loungers for your comfort.
Take a nap while you relax lying in the shade.
Hotel Policies
METHODS OF PAYMENT
Venere.com does not debit your credit card for your reservations. You will be asked to insert your credit card details which will be sent to the property only as a guarantee of the reservation. The bill will then have to be settled directly at the hotel. In case your chosen hotel needs a deposit, this information will be included in the "Cancellation policy" section and the deposit will have to be settled directly with the pre-selected property. It is not possible to cancel your reservation if you selected and booked a room indicated as "PREPAID/NOT REFUNDABLE". In this case, the total amount of your stay will be charged to your credit card by the hotel at the time of booking.
CHECK-IN & CHECK-OUT
Check-in: the rooms are available anytime after 3 p.m.
Check-out: it is necessary to leave the rooms not later than noon.
INCLUDED/NOT INCLUDED IN THE PRICE
Garage parking is not included in the price and costs $20,00 per night.
Shuttle service to the airport is not included in the price and costs $98,00 for 2 people.
In-room safe is free.
Wireless Internet access is complimentary.
Use of solarium is included in the price.
Use of wellness center facilities is not included in the price. Further information on request.
Breakfast is included in the price.
CANCELLATION POLICY
in case of noshow or late cancellation 2 nights will be charged
You may cancel your reservation without penalty up until 15 days before your arrival date, by accessing the Your Reservations page. It is not possible to cancel your reservation if you selected and booked a room indicated as "PREPAID/NOT REFUNDABLE".
- Book by phone
- 877-214-4288
