Hotel Excelsior Hilton Palermo - Palermo

7.6

The location is quite good: in a nice commercial area with many restaurants in the sorroundings. The historic centre is just about 15-20 min walking.The room was a bit small, but nice and comfortable. We reach there on sunday: we couldnt connect to a telephone line from our room and also the elevator that reached our floor did not work. Just the following day everything begun to work.

8.7

Sr. Filipo Marchese GM was outstanding and exceptionally friendly and competent. Be sure to ask for an inside room or bring ear plugs street noise on Sat and Sun nights continues past 5 am. Parking and driving in palermo a nightmare, don't even think of driving around the medieval center to sights there's no parking and you can spend an hour to go 200 meters in the traffic. park the car and take the double decker bus tour that leaves from the side of the Politeama a 1 kmn walk from the hotel expensive but the only effective way to catch all the sights. Day trips in and out with a car are doable but going as far as Agrigento is a very long day stay down there or join a tour hotel restaurant expensive but very gopod breakfast has a wide variety of good cold foods but caters to Brit tours so the hot foods have been abused coffee at breakfast is consistently awful tastes like sanka and rarely hot order a cappucino hotel needs to purchase a decent coffee

9.1

WIFI reception not good in all rooms, I had to change rooms which was arranged willingly. WIFI also expensive at 7 Euros per hour. Overall a very pleasant stay.

8.5

...decisamente un bel albergo ed ottimamente posizionato. Peccato solo che via della Libertà è un strada molto trafficata anche di notte, e se capita di avere la finestra che affaccia da quella parte la notte può rischiare di essere un problema.

5.3

non funzionava l'aria condizionata con 30 gradi di temperatura e il servizio e' molto molto lento.

6.2

The hotel and staff were very good. Clean and very central. the only problem was that the room was hot and the air-conditioning was not on. They said that at this time of year they do not switch the ac on. the propblem was that the road the hotle is in is very noisy so it was impossible to sleep with the window open and with the window closed it was too hot.

9.9

We really enjoyed our stay at the hotel. It was beautiful, the staff was very helpful and friendly. We had dinner at the restaurant and it was exceptionally good. We'll stay there on our next visit.

9.4

everything was right only one stupid thing, the water in the bidet could'nt flow well. It was possible to her the rumour outside af the general conditioning implat. thank you best regards

8.8

They gave us an upgrade on the room which meant we had a lot of space and were very comfortable.

9.5

There was some construction going on at the time inside the hotel but it did not really impact us. The staff were all very helpful but Celine was especially knowledgable and helpful. I missed a scale in the gym and would have preferred that the bar open before 10:30 AM.

10

The best hotel I've ever visited!

8.1

I asked at the reception for a car and a driver speaking english and finnaly he couldn't speak english and wasn't an expert on what places to visit! I payed € 200,00 for a tour of 4 hours. On the other hand he was very polite.

10

Excelent hotel,charming classic style, very stylish, we really enjoy, very elegant room. We will come back to stay at the same hotel.

9.5

Excelsior Palace exceeded our expectations. It may deserve a higher star rating than the three-star rating given. The hotel was conveniently located to Palermo landmarks, the building was attractive and elegant, the lobby area was welcoming and attractive, and our room was spacious and inviting and included a balcony overlooking the street. Traffic on the street in busy Palermo was noisy at times, but the heavy balcony doors and shutters effectively blocked out the noise. The included breakfast was sumptuous with fruit, bread, eggs, bacon, ham, sausage, cheese, and choice of coffees. The hotel had all the things we needed and more, and the price was competitive or better than other hotels we had considered. Hotel Excelsior is a very good deal for the price, and we would definitely stay there again.

9.6

Our room was gorgeous! It had it's own balcony with a spectacular view of a park and the mountains. It was a large room with a spotless bathroom with a tub shower. The neighborhood is pristine. It's located on THE shopping street in Palermo, very expensive. But don't walk anywhere, shell out the $20 for those open roof buses and it is like a metro system and goes to all the major sights.

6.0

We arrived to the hotel on April 7th. It was 28C outside but the hotel's air-conditioning system wasn't working!!!(Although according to their web site all rooms are airconditioned). The manager said the air-con. will be turned on only in the midle of April...

7.9

Nice Hotel in a good area but a little way out of centre - 10 euro's minimum taxi ride although price very variable!!. One bizarre factor that detracted from an overall very pleasant stay of 3 nights was that the weather in April was very warm but we were advised that the hotel is not allowed to put the aircon on until May. Reputedly this is the law in Palermo for all hotels!

10

Wonderful! The best hotel of our entire trip. I'd certainly stay there again.

9.2

This was a wonderful place to stay as we had been traveling for almost 3 weeks. The room as wonderfully spacious, clean and comfortable. It was like the grand hotels we used to stay in 40 years ago in Rome and can no longer afford to go to now. The american breakfast was terrific too. The front desk staff were very helpful with bus schedules and tour information.

10

Ottimo rapporto qualità-prezzo. Vivamente consigliato per la posizione centralissima, per la pulizia, per lo spazio a disposizione nelle camere, per la cortesia e la professionalità del personale e, non da ultimo, anche per la sontuosità della prima colazione.

9.9

la triple était spacieuse et la salle de bains luxueuse. Bon petit déjeuner sous des splendides lustres en verre de Murano. A recommander absolument

9.2

We liked our room, found the staff to be friendly and competent and the hotel to be pretty well located.

7.0

E' un buon albergo, si trova a 500 metri da piazza Politeama, in dieci minuti a piedi si raggiunge il centro storico di Palermo.

6.4

it is generally a smart hotel but rather pricey for what you get. we had a room that was as far from the lifts as possible and had an internal room that got no light and the view was of all building work. Not what you would expect having paid these prices. Breakfast was good. the room was nice if a little on the small side. internet access was free.

8.7

We stayed at this hotel on the last night of our stay in Sicily, and wished that we had also stayed here when we had arrived in Palermo a week before (we had stayed at another Venere.com hotel that was not as good). The room was huge, the bathroom huge, and all was very nicely decorated. the breakfast buffet was impressive. The location was great too, although not easy to find as the one way street systema had us going round in circles. The only complaint we have for our short stay: when we arrived we gave the man who brought our bags up to the room (and helped us find a parking space) a very big and disproportionate, tip, because we had nothing else to give him and did not want to leave him untipped. Our thanks in the morning was having him watch us struggle out of the lift and into the lobby and later to our car, and not lift a finger to help.

9.7

We were very surprised at how lovely our rooms were. They were more spacious then rooms in some American hotels and very reasonably priced. They were immaculate. We reserved 3 rooms: 2 with king size beds and one with twin beds. All had lovely, marble bathrooms equipped with bidets. Our only complaints were the following: They had us listed for 2 nights instead of one, which wasn't a problem. Also, one of the rooms smelled very badly of cigarette smoke and our friends had to be moved into a room which was not near the rest of the party. We were in a nice area of city, which was within walking distance of museums and eateries and very close to the airport- about a 20 minute drive early in the morning. I am very fussy when it comes to hotels, and I would most definately stay here again.

4.0

The hotel was being refurbished, and getting to the room involved walking through large areas of debris and dust. The single elevator was several times unavailable because it was being used by the workmen. There was a good deal of noise from the work; but also, until 1AM, there was disco music near the room. The bar was unattended for long periods--getting a drink was not easy (and for 3 days no campari was available). The experience was unpleasant, and very overpriced. And there was no warning on the website that construction was in progress.

5.9

Comparatively high price not justified during a period when considerable building operations were being carried out in the hotel

9.6

Our room was very noisy from early in the morning because of renovation work which involved materials being hoisted past our windows up to the roof. However, this did not spoil our stay in an extremely comfortable and stylish hotel.

7.8

Though initially the assigned rooms were not OK, considering that we arrived on december 31st we accepted rooms change on January 1st when appropriated romms were avalible. Then everything was perfect.

10

first class property. highly recomended.

5.6

when I made the reservation, your service showed me another type of room (virtual tour on deluxe room, but you sold me a standard room) that's why I was unhappy with the room they gave me, and I had to change the room and pay more. I think this is not a good service by Venere, and I am, not sure I will use it anymore. If I reserve a room I want this room, not another quality.

9.7

Excelent hotel.Fine location.

3.4

This hotel is extremely, extremely noisy due to traffic. The manager was rude trying to refuse my traveller's cheque in euros complaining he would have a commission to pay at the bank ! This is a four stars hotel !!! I`m convinced l could have found something nicer for much cheaper !

8.9

La remodelación y obras del hotel causan molestias en determinadas habitaciones. Los ruidos y olores intensos de las obras estaban a un metro de la puerta de la habitación asignada.