Hotel Alessandra - Palermo

The hotel was quite according to our expectations. However, some things made our staying a little annoying, like for example, that the wi-fi did not reach our room so we had to go to reception to use the internet connection. The person who received us was excelent and did help us with everything we needed, but the rest of the staff was not so friendly. The room when we entered smelled like having been closed for a while... Last, there was no soap in the bathroom.

This hotel exceeded all our expectations. Its kitchisch interior in true mediterianian style was every bit as adorable as you can see on the pictures. Rooms were clean and comfortable with a well working airconditioning. The staff were extremely helpful, even when we bothered them for very specific information about a trip we wanted to make for about 2 hours they remained very relaxed and helping, definitely more so than average. Definitely very good value for money at a rate of 55e in the middle of the high season!

Location for tourism is excellent. Service was very good. Surroundings were interesting because of various ethnic groups - backside of this was the fact that some people around were very noisy at night time.

The hotel is very nice, rooms clean, well equipped and decorated, the breakfast is rich and delicious, however the noice from downstairs pub is too lound, we couldn't sleep all night till three in the morning. the B&b is so close to the bus station and at the beggining of the shopping street. everything was perfect except the noice, it was a saturday night, maybe during the week it can be different.

A charming,lovely hotel in the historical centre of the city with an extraorinary friendly, welcoming team! We had a beautiful and cheap room and really enjoyed our holiday!!!

I think the price and service are reasonable. I enjoyed staying here. One thing I have to note is the noise. Because Alessandra stands on Via Maqcueda which is one of large streets, the traffic made noises almost all of the time...

The hotel was great, excellent location, good staff, good room, etc but there was one really big problem : BEDBUGS! Our first room were bedbugs-infested !, on and under the mattresses, on the wall. They changed our room and the second one was bedbug free but still...

Noisy but 5 minutes walk from station and very reasonably priced.

We got to this hotel exhausted after a long train trip, and were dispirited to find the many steps up which we had to haul our bags. However, it was worth to encounter the beautiful rooms, gorgeous furnsihings and brillient staff. Rooms were all freshly painted. Staff speak great English and were very helpful, and the place is gay friendly. The hotel is close to the train station but also accesible to the main points of interest.

There was problem with paying with credit card. The staff said it will be no problem in next day, so it must be some incompetence not technical difficulty. There are few banks and ATM's in this area, but they could not point exact location of them. Also only the 3 ATM I found was working (Sunday noon time). There is no lift in hotel (second floor), and hotel is located close to busy road, so it is not very quiet if you keep your window open. On the other hand location is good, as it is close to railway station and historic centre of the city.

Great central location. friendly efficient staff. Just right for our needs.

G-R-E-A-T place! Veeeeeery cute and clean rooms,kind and nice people,gay friendly,felt like home!

The hotel is very close to the central train station, where is also the main stop of the bus to the airport, and to the main monuments of Palermo. The hotel is in the second floor of an historic house with no lift. The room was huge with great views and clean. The breakfast was ok but a little poor (coffee and croissant. If I return to Palermo I will return to this hotel

Very nice, characterful hotel, very near station. Staff spoke excellent English. Stairs up to second floor reception.

Alquilamos dos habitaciones colocadas sobre la calle principal. Todo perfecto, espacioso, una gran cama perfectamente nueva y todo en orden. Lo único mejorable sería la sustitución de las ventanas que permitieran una mejor insonorización. Sería adecuado que en la web se indicase que es mejor acceder al hotel desde la calle principal de su fachada en lugar que desde la calle donde tiene la puerta que es un poco cutre mientras que accediendo desde la otra el acceso es mucho mejor.El resto muy muy correcto.

The hotel is in a second floor and there is no lift, so it was very hard to get there carrying our suitcases, as there is no one who helped us!

Very helpfull staff. Nice and clean rooms.Easy to find the hotel.Good location and near the trainstation. Only negative thing is that there is no lift. Many stairs to climb with heavy luggage.

They seem to prefer Cash to Cresit card and it takes persistance to gt them to accept the Crdit card. Excuses are made that the system dosen't work. If paying by card I recomend you ask well in advance before leaving otherwise you could end up running around Palermo trying to find a Cash Machine at the last minute. On the second stay a differnt excuse was made!

The staff was excellent. Palermo is noisy and although we requested and received a room off the street, it was still noisy - from noise from the back streets. The room was great although the shower was small. At night, the major street seemed pretty safe but the side streets in the area were questionable. Other than that the location is good. Easy to get to the train or main bus station. Near the market area and several key sights.

Centrally located in the old quarter of Palermo and a few minutes walk from the railway and bus station. Very good value for money - avoid the rooms facing Via Maqueda as they can be very noisy.

Roms on the road are noisy!

Well located for the train station and the city centre. However surroundings of the hotel are not very nice at night, no elevator and breakfast was across the road to a cafe.

Je n'ai pas souvenir qu'il était indiqué que les toilettes et la douche étaient sur le palier (mais très propres). le petit déj qu'il faut prendre dans un café à côté est un peu light. Et l'absence de clim fait défaut en plein été.Sinon vu le prix, ça vaut le coup lorsque l'on a un petit budget

La posizione è ottima, lo staff disponibile, le camere pulite e ordinate considerando il prezzo basso.

To get a quiet room you have to ask the receptionist!

Very noisy area

The Alessandra was perfectly located for exploring Palermo. The staff was lovely and helpful and even provided a tour for us one day. Our only dissatisfation was the smell from the shower drain masked by a highly perfumed air freshener. I'm not sure which was more objectionable, the musty smell or the strong perfume!

At night, slightly unnerving location, by day, wonderful location, right in the middle of everything in Palermo.

We came as a group of 5 students traveling to Sicily and the Hotel Alessandra could not have been more perfect. The staff was so wonderful and welcoming. They were willing to help us in any way possible. A great deal for students. I would definitely return to Hotel Alessandra on my next trip to Palermo!

Problème : oubli de rendre les cartes d'identité

I did not receive a double room with all the associated facilities such as a tv in the room. The people at the front office seemed unfriendly and not helpful.