Hotel Zara - Naples

It is easy to find because it is very near to railway station.but the bad thing is that it is not very quiet outside. We are not lucky enough because right out of our window, there is a huge public dustbin. I don't like the surroundings outside because it is dirty. Honestly it is not the problem of this hotel, exactly it is the problem of the city. Naplis is a little bit dirty. Sorry for saying that, but it is true, I think.

+ We reserved a double room and received a surprisingly big room, the bath was also of right size and clean. Towels were provided. The hotel staff was friendly. - The breakfast area is extremely small, 3 tables squeezed together in a corner of the lobby. Breakfast was nothing special.

It was a, as described on internet, a rough neighbourhood, but a clean and simple hotel. Napoli is at this point a bit too dirty for me and as in all cities the area around the train station is not so nice. We slept well in ourtripple room anyway and could stand the remote control to the tv beeing taped together.

The Hotel is a realy nice place but with a terrible surroandings. It's really hard to find a nice place in Naples, so our overall feeling was ok. The staff were friendly and competent. The only problem was that the signal of WIFI was to weak to reach the inside of rooms. You need to exit the room or to use the computer in the corridor (incredibly slow). Anyway, for this price it's really a good option.

Value for moneybut the hotel was spread out in bits and access could be inconvenient.Would be good for overnight stays.Also the bathrooms were not very clean.

It was a good accomodation reguarding the price. We has been surprised of the big room offered. We didn´t take breakfast because we left too early. Stuff was rather friendly, but when you ask them, they explain you everything you want! The surroundings are not the best (like in every main station area), but safe. There were many little shops offering sweets, Kebab, Pizza. Try the hotel recommended Pizzeria just across the Piazza Garibaldi!

Horrible stay, not to renew. Nice on internet but awfull in reality. Rude receptionist, dirty room.

I found Hotel Zara to be a pleasant surprise. While the location is not the most sophisticated in Naples, it's not that terribly bad either. A short walk from Stazione Napoli Centrale which makes it a great location to make day trips to Pompeii and Sorrento. The room was spotless clean and quite spacious compared to others I've stayed at in Italy. Was a single traveler but got a double bed. I had the room next to the reception so was a bit noisy. The staff were very friendly and helpful. I had to catch an early train and the friendly older guy was very kind to serve me breakfast before the breakfast hours. Free wi-fi in room. Excellent value for money. I wouldn't hesitate to stay at Zara again.

An excellent hotel within close proximity of the railway station. Easy to find, the staff were very helpful and the rooms spacious, clean and provided all the requisite facilities. The air conditioning worked perfectly which was a boon in the heat of early July.

The environement his very bad

Towels and other things you need more, you have to ask it to the reception from the room you ear everithing people say in the hall Arround you can find nice shop specially for cheese and food

The hotel is 5' walking from the railway and the metro station. It is also near Corso Umberto I and the but stop to go to the center. Like in all the railway station areas, you have to take care walking around in the evening but I didn't have any problem at all (and I was alone).

Hotel located 5 minutes walk from the main train station, Metro and bus station. The rooms are on the second and third floor of an old palace. People working there friendly. Surprising for Naples the area seems very quiet. Though I travel alone they gave me a double so the room was perfect...

I was impressed when the staff help me to take the luggage to the room. The elevator is not working so I need to walk up the stairway to the Reception floor. Although I'm staying for one night and a single traveller, they offer me a triple room. Bathroom is small but clean.

For the price... absolutely perfect. Very clean and close to everything.

Traveller staying only few nights no breakfast but shops outside

Good hotel.

When I arrived there were hookers outside the hotel property. I woke in the morning to people having sex next door (the walls are extremely thin!). I also woke to find that I had several bites from bed bugs! 32 bites in all!

We had a double room. shower and bathroom floor were very slippery, but there was lots of hot water.first time in the zara, the garbage strike doesn't help the city and the area is a bit dodgy, however, the staff was friendly and there was a book exchange and internet access.close to the train station

Only one towel per person,there were no bath foam, bath shower

If you are looking for a quiet comfortable room, go elsewhere. Perhaps this hotel is just an example of "you get what you paid for" because the room was super cheap, so then was everything else (i.e. towels, faulty lights, etc.)! Some staff seemed very unfriendly, like the people in general in Naples, but in all fairness, some were nice too. A major plus for the hotel is that they let us store our luggage there safely the last day.

Double room with private bathroom quite spacious and very quiet when the windows are closed, pity about the other very noisy and loud guests chatting in corridors and having cell phone convesations in corridor late at night, otherwise a most pleasant hotel

To paye 50 cent for assencer second floor

Excellent hôtel, situation favorable proche de la gare. Les prix sont honnêtes et nous n'avons rien eu a redire du service. Le personnel de l'accueil est très prévenant, nous fournissant des conseils touristiques et une petite carte de la ville. Il y'a beaucoup de commentaires sur les alentours de l'hôtel, les décrivant comme "affreux", "glauques" voire "dangereux", ceci est à nuancer. Pour quelqu'un n'ayant que rarement vu de grandes villes, jamais vu d'autres quartiers que les quartiers de luxes ou très touristiques, cela pourra être choquant. Pour les autres, il n'y a vraiment rien de spécial et ça n'a rien de dangereux ! Naples et ses alentours est vraiment une destination fascinante et il ne faut pas se laisser rebuter par des préjuges !

Highly recommend, very clean and for the price a good value. Very convenient to train station for us to do excursions to the Museum, Hurculaneum and Pompei. Clean, nice rooms, good quality windows close out the street sounds at night. Would like to make a comment on others who didn't like the neighborhood. It's near the train station people, what were you expecting? On that note, Napoli was a great place too (the people could teach us a lesson or two on how to drive) Trying to find L'Antica pizza shop one night (10 min walk), the reported epicenter of the history of pizza... we got lost. After walking a few back streets of working class, very busy and lively neiborhoods we never felt threatened or in danger. In fact we were never noticed at all.. it was like being invisible. Similar streets in many other US cities would have put us in real danger. BTW the way the pizza was delicious and cheap... get there before 8:30 pm or you will wait outside.

OTTIMO RAPPORTO QUALITA' PREZZO CONSIGLIATO X CHI SI VUOLE SPOSTARE X LA VICINANZA ALLA STAZIONE FERROVIARIA

DON’T DO IT! We arrived at the hotel around 6pm to find a heavily occupied shady part of Napoli. The street curve outside the front door contained a 1.7 meter high pile of trash. My wife and I hesitantly unloaded the luggage from the hired car and cautiously proceeded to the hotel lobby only to find we did not have the correct change to pay to use the elevator. We were greeted at the front desk by a man dressed in torn blue jeans whose voice sounded like a character out of the “God Father” movie who would make us an “offer we could not refuse”. We found the room to be clean, but the towels were very shabby and the water in the shower and bathroom sink backed up and did not flow. During the stay I made a big mistake by looking outside of the back window in the hotel...the unspeakable horrors I saw! When I met my local Napoli friends the next day, they could not believe that we had chosen to stay in a hotel in that part of town. My wife did not have the 12 years of military training as myself and could not bear to stay in the hotel past 1 night. When we told the hotel front desk clerk we wanted to checkout early he was very upset and wanted to charge us for 2 nights stay. After a long discussion on the subject he finally decided to charge us only for the one night stay. However, after returning home and checking my credit card statement I found he had charge it for two nights stay against my authorization. SAVE YOURSELF! YOU HAVE BEEN WARNED!!!

Zara is the perfect hotel when you need to catch an early bus to get to the airport. For that kind of offer, the price is very surprising. Fir a one night stand in naples, it is a great solution.

The room is big and very clean. Specially the bath room, it's very comfortable.

The hotel was not bad but the receptionist does not speak other language than Italian (which is very bad) and the surroundings were a nightmare we couldn't sleep all night afraid of our car being stolen!! Napoli is a crazy town! With crazy traffic!

Hotel peu cher, très propre et bien entretenu très proche de la gare et non loin du centre ville à pieds ou métro. légèrement bruyant pour les chambres proches de la réception, ceci du au bruit des clients qui doivent penser qu'ils sont les seuls à dormir là... très bon staff dispo et sympathique. à découvrir !!

Nous avons réservé une chmabre avec air climatisé, mais une fois sur place, l'appreil ne fonctionnait pas. Ils n'ont pas voulu nous accorder de rabais pour ce bris. L'internet qui nous est accessible pour 3 euros pour 30 minutes est très lent et gèle pour des riens. L'hotel est propre, mais Naples est très sale et désagréable à visiter. Réservez plutôt un hôtel dans la vallée autour de Naples, là où c'est vraiment tranquille et magnifique.

The room is quiet nice (clean, cheap, but a little noisy)compares to the price, but telling the truth is the surrounding of hotel is terrible. but you can't blame the hotel, because napoli is a terrible city.

I arrived early in the morning and was greeted well and was able to leave my luggage at reception while the room was being prepared. The hotel is clean and basic and a good value for the price. The room was spacious and quiet. The staff at reception was helpful and welcoming. However, the neighborhood may be difficult for some people as it is near the train station which can feel dark at night and unkempt. I stayed on the main streets and had no problems. The hotel is also well located to the metro station at the main train station so that it is easy to get to various parts of the city from there.

Double with bathroom.

As others have said, this is a gem of a hotel in a seedy neighborhood -- safe but noisy and rundown. Probably closest hotel to railway station -- except for construction outside station, would have been a short walk to reach. Once you learn the way, it's easy to reach terminal. A security buzzer lets you in the main building, and you need 5 cents (not 50) to operator the elevator, but once at Zara's floor it's an excellent hotel. Almost got overcharged on checkout, but no problem getting quoted rate once I spoke up; maybe a legit mistake but double check the price. One man seemed to be at the desk at all hours and he had a speaking problem, so that limited staff helpfulness, but no real problems. A good value for the money.

Good Cheap Budget Hotel, Clean rooms, nice staff, Rough area although most of what i seen in naples was rough!!

Internet was not functioning (according to the staff). Surrounding area outside hotel was dirty and seem dangerous (close to betting center). Breakfast was quoted at Euro 4 per person and this should be included with the Euro 45 paid for the room.

The hotel is OK, as it is closed to the train station. And the price is OK, not high. It is a reasonable choice.

We stayed one night in Naples. Zara is not far from the train station - we walked. Neighborhood around train station not the best (just like any other city), but front desk attendant recommend inexpensive and tasty food across the street - great deal. We were on the run so much so all of our stays in Italy were short. This is a great economic place to stay in the off-season.

Awfull location, very dangerous surroundings.

L'unico difetto dell'albergo che è situato in una zona poco tranquilla, per il resto buono tutto

We stayed at the hotel for only one night, but we would definitely stay there again! The neighborhood is not vey good looking....and you get kinda scared when you look at the hotel from the outside...but when you get in, it´s a whole different impression! The room is very clean, big, confortable. It has air conditioning (which helped a lot)! The hotel is very close to the train terminal and there are lots of restaurants nearby! I would recommend it for sure!

El hotel esta dentro de un edificio que se conserva en muy mal estado, pero las plantas donde se encuentra el hotel estan muy bien reformadas y son muy acogedoras y modernas. El personal es muy agradable. Al lado de la estacion.

Creepy sorroundings. clean and nice hotel, though.

A nice, clean hotel in a run-down building. For us the area was perfect since we used the railway quite a lot and it was nearby. The room was comfortable and clean. Air conditioning worked very well. We liked the possibility of ordering absolutely delicious pizzas to our room. Pleasant experience, we would visit again!

Street entrance bad, Gives poor impression. Rooms are dispersed on two floors without any communication. Security arrangements make entry to the room complicated.

We enjoyed the stay in Zara even a cleaning the street every early morning was unpleasant. Surpriceingly a card was not accepted for payment. Please give some glasses into room for disposal.

Because of the way addresses are presented in Napoli, it is a bit complicated to find the hotel which is in a walking distance from the train station. The building does not look clean and you should have a ,05 e in order to use the elevator to get to the second level.Once you have reached the reception desk you you feel more comfortable and safe. Everything is sparkling clean.

The outside of the hotel is horrible. Scruffy street, not really a clear sign that the hotel is there. The rooms are nice and spacious though. Now a more European breakfast instead of cakes and then the hotel (inside) is good.

Hotel très propre, clean et luxueux avec un personnel agréable. On avait réservé une chambre double et et on s'est retrouvé dans une chambre quadruple, très spacieux et bien aménagé. Pour les étrangers qui ne parlent pas italien, le personnel parle un anglais très correct. Par ailleurs, cet hotel est très bien situé à côté de la gare, (à peine 5 mn à pied), pas loin de la place Garribalidi et non loin de la rue commercante Via Umberto Corso (à peine 10 mn à pied). Bref à recommander. Juste un bémol, la rue est parfois assez sale et encombré de grandes poubelles pas toujours propres. Mais, bon cela n'enlève rien au charme de cet hotel. A noter que l'hotel étant situé au 2eme étage, il y a un ascenseur que l'on peut prendre moyennant 5 cts.

The hotel is ok for one or two nights. As often the surroundings near the central-station are not so nice...

If you're using the train station then Zara is ideally located about 3 minutes walk away. The room itself was excellent - recently refurbished - and included aircon and a tv. The Hotel is located in the poor half of the city, the main tourist areas being about a 30 min walk away. If you're after the true Naples experience then that's not a bad thing, though if you want to be near the richer and more touristy area then find another hotel.

Hotel located in very run down street view from bedroom window of rubbish and buildings in dire need of repair very of putting.hotel itself location much to be desired

Hotel Zara is in a very dirty and sketchy part of Naples. It is conveniently near the train station but this is not the safest area to stay in. We were awoken many times during the night by a loud party on the first night and by a woman screaming on the second night. As for the interior of the room, it was very spacious but there was mould all over the ceiling in the washroom, the shower didn't drain properly, and the shower fixtures were rusted. I would recommend spending a little more and staying in a nicer place.

Albergo piccolo e silenzioso, quasi impensabile in una zona così rumorosa e degradata. La vicinanza alla stazione centrale è molto comoda per chi, come me si sposta senza auto. La camera era pulita, spaziosa e luminosa e i letti confortevoli. Il personale è gentile, ma non ho avuto necessità particolari e non posso ben giudicarlo. Il nostro soggiorno è stato piacevole e il giudizio complessivo è senz'altro buono.

Nice Hotel superbly located close to main rail station. Staff were very friendly and informative. Would return to hotel when visiting Naples again.

I think the breakfast should be included in the price.

A reasonable 2*hotel within very easy reach of the train station. The room window did not seem too secure (although sceurity access to hotel itself was good) and the shower area wasn't brilliant but it did the job. There was also a problem with the electricity but this was rectified as soon as we reported it. The area, however was extremely seedy. We were only stopping over for the night before catching a ferry the following day and decided it was safest not to be out after dark. It was reasonable value for money but we wouldn't stay there again due to the area.

Very good value for money. Unfortunately the location is a bit seedy but it is very near the main station. Staff spoke very good english. Air conditioning was included in the price which seemed to be a rarity in Italy! Very clean and spacious. Only bad pints were that there was no brekfast and the toels they provided were more like hand towels.

Small Hotel on a second floor, never expected such good quality. Room with conditioned air and tv, everything new and well kept, very clean. Will be back. Surroundings a little scary, but no problems. When in Naples, by any means, try to avoid using taxis...and dinne at "Lo Marinero" zuppa di cozzi.

The room is not well furnished, and you can hear very thing happened in the corridor. The room decoration does not ensure people of the hygenity, so I did not enjoy my stay.

Nice Hotel, very good value for money. The only problem is the surroundings which is terrible, it realy is in a very bad part of town!

Exactly what is advertises...very close to the Napoli train station, right off Piazza Garibaldi. Clean, modern rooms with good AC. Great location if you need the train and good places to eat nearby.

Quartier sans aucun charme, triste, loin de tout. Attention : l'hôtel n'a pas de parking, il y a un garage tout près, indispensable, on ne peut pas laisser sa voiture dans la rue. Cher. Pour le prix, nous aurions pu avoir le petit déjeuner !

Only for people who smoke there is a problem because there is no aerea where you can smoke. And the hour at which you can get a coffee in the morning is too late, f.i. if you have to take an early airplane you do not get any coffee when leaving (7.30 a.m.)

It was a bit misleading from the location of the dot on the map but it is an EXCELLENT location with respect to the train terminal! The staff was great. Was a bit surprised to see that the fee charged did not include breakfast (as did the other properties we used on the trip) and we were charged for internet access. do NOT use the internet there as it is on a slow machine with a slow connection speed. Much better to find an internet portal on the street.

Excellent quality. Unfortunately like most Italian Hotels the heavy use of tiles on floors and walls means that noise carries. Mats or rugs on the floor in the public areas of the hotel would cut ambient noise enormously. Apart from that minor complaint teh hotel is fantastic value and so close to all the travel amenities and some excellent places to eat also.

Zu laut

The Zara was great. It is true that, as other comments indicate, the neighborhood around the Naples train station looks quite unsafe. I don't think it really is--but it looks like it is. At any rate, the Zara was an oasis. Very convenient to the station and all the restaurants, public transportation, etc, nearby. A much larger rooom than I expected, very clean and modern, and everything worked. About the best room for the money I have seen in Europe.

We were required to pay in cash. no credit card was availave for the bill.

Facilities are updated and with enough hot water, but needs a place to put shampoo/soap in the shower room. As mentioned by somebody, we also had smoking smells in one of three nights (it depends on the manager). It comes into room and towels. I can recommend this hotel for smokers.

Place was clean enough and close enough to everything we wanted. Price was higher than the facilities or accommodations can justify, although I think that is reflective of the city itself not just this hotel. There is a brilliant pizza place just around the corner with some of the best food we have eaten. big complaint was the shower which is a struggle to get into for a moderatly sized person and has the slowest drain ever so water gets to the lip of the shower.

It was excellent. I kept hearing that the neighborhood was awful, but it really wasn't that bad. Plus, the hotel made up for it. It was extremely clean, and when we were tired and didn't want to leave, they ordered pizzas for us. A+

A volte l'apparenza inganna, all'arrivo l'impressione èe un poco cosi cosi.....ma devo dire in tutta sincerita che l'albergo al suo interno è accogliente,funzionale,e molto pulito, ristrutturato con gusto, il suo personale è attento e all'altezza della situazione, i miei complimenti ai due ragazzi che lo dirigono con molta discernimento e idee chiare,e lasciatevi convincere dai loro consigli su dove appoggiarsi per il pranzo o la cena,sanno quel che dicono.

We found the Zara Hotel to be great value for money. The surrounding area, is somewhat 'dodgy', but we felt extremely comfortable and secure in the hotel. The hotel was very clean and would recommmend it those travelling on a budget!

It is a clean and good hotel in a very dirty area. Very close to the Train Station.

The Hotel was overall good. the space in the bathroom was very small, there weren't enough towels, no soap, no shampoo. Otherwise it was clean, with air con. and very silent for the Surroundings.

Although Hotel Zara was an extremely clean and spacious room - the noise in the corridor outside each morning from 6.00 / 6.30 am was unbelievable. Telephone rings/staff shouting/ cleaners/doors banging. There was NO insulation from the outside noise which spiolt a good nights sleep each night.

The room in the hotel was really good. The surroundings and entrance to the hotel are not so good but it is ideally situated for the railway station and getting the bus to and from the airport.

Zara is a fine B&B that is convenient to the train station. However, you should be aware that the area around the train station is fairly seedy and unpleasant (the hotel is on the 2nd floor, so this was not a big issue for the facilities itself). Given the location and lack of a breakfast, it's probably an average value for the money. We were happy because we needed to be near the train station and weren't in Naples all that long, so it worked out.

We were very pleased. Small room but pretty comfortable.If you want to see naples and need a affordable nice little hotel for resting, zara is the right choice.

Chambre quadruple spacieuse (5 couchages)très propre, bien insonorisée. Un seul regret : petit déjeuner servi trop tard pour des touristes matinaux, nous n'avons pas pu en profiter. Accueil sympathique et arrangeant pour les bagages.

Everyone was extremely helpful! I dont speak a word of Italian and having the great staff there to help was amazing. Thank you so much for the wonderful experience. I stayed in Roma, Firenze, Venezia, and Milan...They were all in the *budget* category and Zara was by far the best!

Convenient location close to the station. Credit cards not accepted. Showers tend to leak a little. Friendly and helpful staff. Would definitely go there again.

The hotel is exceptionally clean. The rooms are a bit small, but good planning of furniture ensured not much problem. We booked a triple as double was unavailable...the room is same as a double, an extra bed took the space away. Surrounding is not the best with our room window opening to ugly backyard of other buildings. Lift is small and coin operated.

I had a very nice stay. Management was very friendly and willing to help. The hotel was recently renovated so the room was in great condition. Internet is available. It is located close to Napoli Central (train) Station so it is convenient to catch a train to Pompei or other ruins. Overall, a very good hotel for the price.

Location and exterior dirty, inside spotless. Windows well sealed against street noise. However throughout the first night the lady night manager chain smoked and coughed and the smoke seeped under the door and was most unpleasant. During the second night a man was on duty and no problem. WARNING Naples is a VERY dangerous to visit! I knew this but despite being very careful my camera was grabbed out of my hands and the strap slashed after a brief struggle with the Vespa rider. On several other occasions we were obviously scouted as targets. Apart from taking info from the large number of tourists who are robbed the police seem to do nothing.

We had a pleasant stay, central location, nice room, no complaints about the noise, we only haad to ask for soome extra towels, thaats it.

I had a lot of trouble finding cheap accommodation in Naples that had ok reviews. This was one of the only hotels that I found where people hadn't complained about it. You wouldn't want to stay in Naples for more than 1 night anyway so with that in mind this hotel is very close to the train station, the people are friendly and the rooms are clean.

I stayed at Zara for a short break last week and was generally pleased with my choice. The hotel was spotlessly clean, and my room quite spacious. The only minor complaint would be that I would have preferred a more substantial breakfast - it was only cakes and coffee. (But you can't have everything I suppose!) It is situated very conveniently - a few minutes walk from the rail station, and I know people complain about this area, but really, it's not that bad. I would certainly return - I reckon that overall, it's good value for money.

Single room with bath that was given to me had no windows! It was A/c, but gave me a boxed-in feeling. The hotel does not provide soap and the breakfast was completely inadequate with no choice and very little food. On one of the days, a couple of cakes were provided with coffee and juice and that was called breakfast. The rooms have a phone, but no calls can be taken in the rooms. I had to run downstairs to the office to take a call.

We backpackers need to seach for one self-serviced loundry to wash our clothes and dry them. If impossible, it's necessary to do it in our accomadation. However, the receiption refused to serve us enough hangers! It's not reasonable, right?

Reaching the hotel itself is a nightmare. Very bad surrounding and lots of kurds, albanians, turks and north african men standing in groups on the streets on the way to the hotel and staring at all the passerbys. Entrance is a large closed iron door with a bell to inform of your arrival. CCTV monitors all your movements. The reception is in second floor and lift has to be fed with coins to operate. We 6 people preferred to walk upstairs. The reception and room looks good but the two old ladies who manage doesnt know a bit of English. Had a hard time to get information. Tourist maps were all over. Breakfast in the morning is very very limited. Two of the rooms didnt have hot water and one of the room didnt have remote control for TV. Reported both problems but she cant help it. Few of the rooms were at first floor but they have to press the button to open the entrance after viewing us from CCTV. Very quiet rooms compared to the noise streets. Wouldnt recommend to any of my other friends in future.

Great place, the only problem is that the rooms near reception are noisy...

Good thing on Zara - clean, helpful attendants Dissappointing things - price for small room with minimal service in a location (near Napoli Train station) did not warrant price. (Same room in US would be half to one third price)

Clean and cheap hotel with modern rooms in the center of Naples.

My group of 9 people were happy at Zara. I will use Zara for my next group to Naples. Thanks

We arrived a day earlier because of a change in plans. (Feb 13,2004) The Zara was able to offer us a slightly more expensive and spacious room for that one nigh, and we then took our cheaper but significantly smaller room. Very nice and helpful folks, very clean rooms and public areas, but there was some street repair work just outside the hotel that was making a lot of noise. I would recommend the Zara to the budget traveler who likes to be fairly close to a railway station. Elizabeth Hitz

I was pleasantly surprised upon arrival. The photographs did not do justice to how nice and modern this hotel is. The heating controls in the room were confusing. A true gem of Napoli.