Hotel Serena - Milan

7.4

Ive stayed at this hotel several times & always find the staff welcoming & helpful.My only real issue is with the size of the double rooms which arent the biggest but for a short break isnt so much of a problem.The breakfast buffet is always plentiful & well stocked.Above all this hotel is in a great location 100 metres from Lima metro (Red line)& 15 minutes walk to the central station.All in all a great place to stay for a weekend break.

8.5

I have stayed several times at this hotel - it is unbeatable for value for money and location - not too far from the main station, near great shopping and only a couple of stops from Duomo. The only slight complaint I have is the very meagre breakfast - a little ham and cheese would be very welcome. However, I do realise that one can't expect too much for the price.

9.2

Definitely a great choice for a few days in Milan.

9.7

it was exelent in total. better than i expected to find considering the money i had paid. but all that taken under consideration that it was just been renovated so it was normal to be inpresively clean etc. will be my first choice every time i get back to milan

9.5

Second time i stayed in this hotel. The room was spacious and clean, the staff very friendly and the breakfast provided was very good! I recommended this hotel to my friends and they had a pleasant stay too!

8.2

We asked a receptionist the transport for another city around Milano but her ansewer was "I don't know. Please ask the information desk of the station." We are very disappointed to them.

9.7

Excellent location, very near metro station Lima. English speaking. Main street is fantastic for window shopping. Not far from Central train station, you can even walk there. For the price, excellent breakfast. Will definitely come back. Thanks for the pleasant stay.

6.7

This is the first time I stayed in this hotel. The room was a bit noisy but clean. Good hotel, near the station and very close to the underground.

9.4

The photos on the site don't do this hotel justice. The rooms are quite basic but very clean comfortable and excellent for the price. The public areas are modern and clean. The staff are charming and frindly most of the time (sometimes at breakfast and elderly woman is serving and she can be grumpy)!! The breakfast itself is basic croissants/yougharts/tea/coffee etc. But great to have it included in the price. The building work described in other reviews is STILL ongoing and was very annoying one morning but we complained and the drilling didn't start 'til 10am the next day! The doors are quite thin so I would advise ear plugs for light sleepers. Though the hotel will be superb when it is finished. The hotel is located just off Corso Buenes Ares which has great shopping and is much better value than in the center of Milan!! The general area is reputed to be a bit dangerous but we didn't encounter anything remotely threatening. We found it perfectly safe even getting off the metro at night. You should take the usual precautions you would take traveling in any city at night. You can get to the Golden Quarter of Milan on foot in less that 20mins -> come out of the hotel go left for Corso Buenes Ares, then take a right onto Corso Buenes Ares, walk down to the major junction at the end of the road and cross over to the other side of it there is a beautiful park on the right that you can walk through. When you come out the other end of it you are right at the arches of the Golden Quarter and the city center. All metros, trams and buses use the same tickets and all are just 1euro regardless of distance (you can buy then in newsagents or at news stands). The "Lima" stop on the red metro line is just a couple of minutes from the hotel and takes about 10mins to get to the Duomo (4 stops). Centrale (the central bus and train station) is about 10minutes walk from the hotel as well, which is handy for the Orio airport bus (8.90euro) coming from Bergamo (i.e. Ryanair!

9.4

Very nice little hotel in Milano. Friendly, helpfull staff. Will come back!

7.4

Friendly staff who spoke good English. Nice breakfast. There is a big remodeling project going on but it was quiet in the evening. Close enough to walk from the train station. I came from Venice so it was an adjustment to cuty traffic, noise, etc. A subway station is also close to get to the Duomo, Galleria, etc.

5.4

Good hotel in general though it can get quite noisy if you open the windows. Room is tight but all the necessities are there. Close enough (about 800 m) from Milano Centrale to walk (we took a taxi instead.) Very convenient to Lima Metro station. Unfortunately, the elevator wasn't working when we were there and had to lug our luggage up to 2nd floor.

7.6

As advertised, a basic budget hotel. It was adequate for our needs and the location was good. The staff was helpful and friendly. The restaurant across the street was excellent.

4.5

The location is good. The elevator was broken and we had to bring up and down our own luggages to 3rd floor without any help. It is very noicy from the early morning as there was some construction at the back of the hotel and right in front of my window and also the thin wall could not block the voices from next doors, although my room was in the corner. Check it first before you book. Breakfast was not generous.

4.9

nothing special. but little far from trainstation. poor breakfast.

2.7

160 euros for this hotel?NOT EVEN FOR 80!

9.8

I found the hotel to be as described, and within walking distance from the train station. The staff were helpful and friendly. The area was quiet when I was there and I felt perfectly fine there. I'd have no problem using this hotel again.

8.6

the hotel is perfect for arrivals on sunday due to an empty city and a lot of parking spaces(arround the hotel on sunday for free).

8.1

I appreciated the journey i spent in this hotel Good Things : 1// quality-price quota : end of august, I had a “twin+bb” room for 55euros 2// room looks exactly as on pics (see also www.hotelserenamilan.com) 3// rooms are very clean, bathroom too. 4// as indicated in the reservation : breakfast is really and totally included in the price, no further charges are taken there for the breakfast. 5// breakfast : simple and charming (especially hot bread made in the hotel, smells very good …) 6// staff of the hotel, are very sympathic, especially the guy at night, who gives best advices 7// this Hotel i sugest, for those who get in Milano for Shopping (near good commercial area) and for Football (the hotel, is close to the Lima Metro Station, which is served by Metro N°1, the same one who gets you until San Siro Stadium, which avoids you loosing time in transport for going to the stadium) Bad Things : 1// something quite common in both hotels in Italy in low season, always call the hotel before you go there, to check if there is maintenance works there … I did so, and the guy in the reception, confirmed me that it was the case !!! However, It wasn’t very disturbing at the End … 2// the rooms aren’t protected from noise, who cames from the corridor. When there’s someone who is moving in the corridor, you heart it as it was in your room !!! A bit uncomfortable when you want to sleep late …

7.3

THE LOCATION IS VERY GOOD. THE AIR-CONDITION IS NOT WORKING. I ARRIVE IN SUMMER TIME. IT'S VERY HOT IN THE ROOM AT THE NIGHT TIME. THE RECEPTION PEOPLE IS VERY NICE AND WELCOME. THE BATHROOM IS QUIE SMALL.

5.8

just good

5.9

personnel very unfriendly. Reception promised to lend a knife for us to cut fruits but has never done it even after being asked 3 times! Coffee lady was even worse; pulled long face every morning when we asked for second coffee helping. If not for the good location, I would never use this hotel again.

8.3

Room was nice. Minus that there was not safe in the room nor in the reception. Lift was quite slow. Breakfast quite basic, without any cheese, meat, vegetables, fruit. Some of the staff were not very friendly, while some other were very nice.

7.9

The rooms size could be bigger, or the rate could be lower. However I think Milan is not exactly a cheap city anyway. The Serena is a basic hotel, but met my expectations: ensuite toillete, clean room, breakfast included. The surronding area is not the most beautifull, but is very practical for outlet shopping. The hotel y close to the Metro, the tram and 10 mins. walk from the main Train station.

8.6

We spent two nights in Serena and we are very satisfied with the stay. Good location just by the main shoping street. Hotel staff nice enough, rooms are very clean and spacious. Breakfest quit basic, but it's typical for that kind of hotels in Italy, but the view from the restaurant window very nice. We can definitly recomment this hotel.

3.6

The construction was so noisy which awakes us in the early morning. Not friendly staff. We ordered a twin bed room, but we had a double room which was very little. Very poor breakfast. The only advantage: good location, close to the shops of Buenos Aires street, metrostation, supermarkets, restaurants. But there many other hotells whith this location. Highly not recommended.

7.9

qood choice for Milan as it is close to the station, the shopping areas and the old parts of the city - hotel is clean and comfty without special services that we didn't need as we were on short visit - breakfast was ok even though it was no big thing - price is acceptable as Milan is an expansive city - right now they do some renovation and therefore it is a bit noisy during the day (starting at about 9am)

2.0

Hotel is in the reconstruction at this time which I sleep here. The workers has been start work from 7.00 am, and in adjoining room comming man and from 2.00 am to 3.40am taked very very loud water in bathroom... No possible sleep here. The hotel employees have been very glairy to my girlfriend (come baby you are very nice)... Terrible night, terrible hotel, no more time sleep in this hotel.

6.8

Hotel très bien situé et propre. Les employés sont vraiment accueillants et sympas. Le petit déj est bon en plus!!!! Leur café mmmmmmmmmmmh!!!! Le seul Hic c'est pas insonorisé mais bon ça va il n'y avais pas beaucoup de bruit.

9.9

A bit of a hike from the train station, but not too bad. Lots of places to eat in the neighborhood, but no reasonably priced internet if you do not have your own computer. Certainly a decent price.

2.6

The hotel is located in the northern center of the city and reachable in in only three subway stations. The hotel is located in a quite side street. Rooms have are very plain and spartan set. It remembers more of a hostel than a hotel. You should keep an eye on prices when booking via Venere since complains do not get along which an appropriate claims discounts / price reduction. In our case whe had to deal with a construction site in the yard. The hotel staff did not see any need informing us before checking in that it could be noisy in the morning. Even as we complained about the construction noises in the morning starting at 8:00 am we were called liars, since the hotel manager realised some noices only starting 10:00 am. The only surprise was that staff have closed the windows already at 9:00 am due to construction noises which has been unbearable in the attic. Even after a long and unpleasent discussion with the management neigher an apology nor a discound claim has been givern. We would not book this hotel again and only can advise on it.

7.8

This was my first time to Milan, and the hotel was not too far from the Central Train Station. Good location for local shopping and right near a Metro station. The rooms are quite spacious by Italian standards and were kept very clean. The people at the hotel were very helpful. Would recommend the restaurant across the street from the hotel, good food at decent prices.

5.5

We have stayed at the hotel for the second time. They are reshaping the building and facilities so at 8 o'clock in the morning workers began to work. For that reason during the day was quite nosy! I think the employees should be more professional. The price/quality is somehow high but Milan is an expensive city. It is very well situated not very far from the old city and what is more important with a Metro round the corner and a good and not very expensive restaurant in front of the hotel

7.5

Very good location, close to the shops of Buenos Aires street, metrostation, supermarkets, restaurants. For those who don't like Italian food there is a good Indian restaurant close to Venezia metrostation. We were there in June 2009. Next to the hotel there was a renovation going on. After 8am we heard lots of noises. In general a good hotel for a good price.

6.8

The Hotel é clean, but we didn't like when the employees turn off the air conditioner, without ask us, after midnight. We call to keep the air conditioner on...but they told us that "temperature outside was cold and that was not necessary"...not kind.

8.7

For the price, this was an excellent hotel. The people at the front desk were very helpful, even made a reservation for us at a restaurant. Also made suggestions for places to eat. It was convenient to the train station and to the city center.

7.1

direct connection from central station by tram (I forgot the number) Close to the metro and tram, good base for exploring Milano.

8.5

stayed for a 2 night short break, hotel was just what we wanted, great value, clean, good location, nothing special but everything we needed, and breakfast included in good value price, would happily stay there again, looks like they are expanding the place too. got train to lake como for the day, just 8 euros each for first class ticket, and walked 10 mins into town, a definite recomendation to do

9.5

the construction was so noisy which awakes me in the early morning and the AC was turned off daily from 2 to 6 AM and breakfast was so basic

8.7

Thank you for your good hospitality

8.8

Very confortable, clean and silent hotel. Friendly staff. Centrally located; you can walk to the major city attractions and points of interest (Duomo, Galleria Victorio Emanuelle, Via Monte Napoleone and luxury shopping areas, train station). Bookshops, supermarket and pharmacies also very close. I would surely recommend the property to friends, and would definitely stay there again if I ever go back to Milan.

8.8

The rooms were clean and quiet. the shower worked well. The staff were very friendly and helpfull which makes a huge difference at the end of a long trip or day of sightseeing.

7.4

È da diversi anni che frequento il Hotel Serena di Milano. È situato centralmente, vicino a stazione MM. Silenzioso e pulito. Rapporto qualitá/prezzo buono. L'unico appunto che ho da fare é sull'ostinazione del/i proprietario/i nel rimarcare il basso costo delle camere per chi prenota con Venere. Osservazioni che col tempo diventano noiose. È comunque un albergo che (nella sua categoria)mi sento di consigliare a tutti coloro che si fermano a Milano 1-2 notti.

8.4

Forget the breakfast but the rooms are ultra clean. could be noisy though. I recommend this hotel for the money and convenience.

5.8

The staff was wonderful, the room was clean and comfortable and would be a great value for the price if it weren't for the construction happening on the building, which we were unaware of at booking. The problem with this is the workers could (and would) look in our room window! and the banging started at 7am and lasted 'til 6pm, which is a problem if you have jet lag!!

7.0

Hotel was being renovated from the outside. But no working noise. Single room was very small and the TV didn't work properly. Service was friendly. Can't argue much about the price: 45 euro p. night.

9.8

Hotel Serena was the best hotel we stayed during our 11 day holiday in Italy. Although it has two stars the service provided was above my expectations. The staff can speak English very well. They welcomed us friendly. The room and its private bathroom were very clean and spacious. The location of the hotel is very near to Lima subway station and you can reach both Duomo and the railway station in 5-10 minutes. The neighbourhood is busy and safe but not disturbing. Breakfast was also very good. The only problem may be the fact that the hotel is being renovated and the sounds can be a problem for those who prefer to wake up late. The quality-price relationship must be one of the bests in Italy so I highly recommend this hotel.

9.8

Good value...Great location! Easy Metro transportation to central Milan attractions. Close to shopping strip...great restaurant right across the street. We're mid-sixties seniors that enjoy walking, so we walked to and from central Milan. Always felt safe, even at night. For us it was an easy 10 minute walk from the train station (Stazione Centrale) to the hotel.

4.9

Front desk was very nice and welcoming. A lot to be said especially for my first visit in Italy. However, the direction to this hotel is a bit off and in result, hard to find at night. Room was relatively clean and looked like quiet at first until more guests coming in, then it was hard to get back to sleep. Bathroom was okay. A nice update can definitely be used with the room. Bed wasn't comfortable to sleep in. Breakfast was good for selection and location as it was on a roof-top. Staffs working during breakfast can use a few more smiles, especially with non-native Italian speaker (like me).

9.1

Serena is a nice place with a friendly reception. The showers were kind of small, I'm 5'8" - 170lbs and whenever I moved in the shower, there would be a chance that I would knock the handle of the shower, either shutting off the shower, or hitting it and changing the temperature of the water. the rooms looked clean but I had an early flight and when I woke up, there were also some bug on the floor of the room, roach or something. However, the price was really cheap, and otherwise clean.

7.9

stanze piccole ma ben pulite. ottimo per chi deve soggiornare per pochi giorni a milano.

3.4

We stayed in a quadruple room, just enough for us to sleep as we are out most of the day. The location is perfect.

7.6

Well this hotel were in a busy shopping district,close enough to metro and just 5-8 mins., by tram to milan central.Spacious room , clean and smells nice.

8.2

C'était la première fois que nous venions à Milan. Nous avons apprécié le confort et la propreté de la chambre, même si l'insonorisation laisse un peu à désirer. Le cadre du petit déjeûner (avec vue sur Milan) était très sympathique. En revanche, l'hôtel était en travaux (non précisé lors de la réservation), de sorte que le balcon était inaccessible.

8.8

I was travelling with my wife and we found this accomodation very good and really satisfactory

9.8

Very friendly, helpful, good breakfasts. We had to check out early to catch our plane so they had croissants and juices down in the lobby so we could have at least a small breakfast. I would stay here again (we had a group of 17, they handled it very well).

8.1

Only one night... very good price/quality ratio! There are works in progress, so it's a little noisy!

7.7

Hotel rooms were very clean but basic. Breakfast was excellent and overall service good. The restaurant recommended to us had good food but was the most disorganised I have ever been in and relatively expensive. Better rely on your guidebook for restaurants (we went to the 'Chandelier' nearby and had an excellent meal in stylish and unusual surroundings. The distance from Central Station is quite walkable unless you have very heavy luggage. Overall happy with the hotel and staff.

10

I have been to Milan four times. This has been the best hotel I have ever stayed. I do recommend it to everybody.

8.3

Very good place for a short city vacation!

8.9

I have stayed at this hotel several times because the location is excellent and the value for money is almost unbeatable. The only two areas that could do with a little improvement are the breakfast, some ham or cheese would be nice, and the noise outside the bedroom door early in the morning from the cleaners. I was near the lift and from about 6am I was constantly disturbed by the cleaner dragging plastic bags of linen and towels until I eventually got up at 7.30am as it was impossible to sleep. I think this is only a problem if you are in a room near the lift as on previous stays, when I haven't been near the lift, I haven't been disturbed. I must say that I would highly recommend this hotel for anyone wanting a budget hotel in a good location for shops and restaurants and not too far from the main station. There is also an excellent restaurant directly opposite the hotel.

9.9

Hotel was well located and easy to find from the Station. Staff were friendly and helpful. Rooms were clean and quiet. The continetal breakfast included was very good and the coffee was excellent. Internet was available for an extra charge. This hotel was very good value and I would be happy to stay again.

9.1

Close to main shopping street and underground. Very friendly and helpful staff. It was my first tim at the Serena - but would come again.

7.7

The room was quite small for 4 beds (it was like a two-bedded room with 4 beds). The view from the room was awful but it was quite quiet. The bathroom was nice and clean. The breakfast room located on the top of the building had quite nice view and eating breakfast while watching sunrise was considerably pleasant. The food was tasty. The staff recommended us a restaurant in which we paid 20% more than we ordered, so i don't advise anyone to ask for restaurant recommendations :). The only unpleasant thing that happened to us in Milan was that one of us got pickpocketed in Milan metro, so a BIG advice: keep your wallet in safe place or avoid crowded metros...

8.6

Very well located,and good relation Price / Quality.I Recommend it!

8.0

Great location and good price.

7.3

good quality/price ratio.rooms completely renovated and big enough.bathrooms new and clean.walk distance from central station.breakfast not very various but good.recommendable hotel

9.7

Enjoyed my stay greatly! Great location, good breakfast, good price - thanks!!

9.2

Overall thought hotel was excellent and great value for money. Initially welcoming was not that great but I think it is more a cultural thing, perhaps milanese mentality / not too comfortable towards overseas english speaking tourists (I try to be friendly and try to have a go at local language). But we were able to develop great relationship with owner and staff by time we left. I loved Milan and would like to come back. If so, I would't hesitate in going back to this great family run hotel.

8.9

We were pleasantly surprised. The room was clean and comfortable. Breakfast offered bread, pastries, yogurt, juice, milk, coffee - quiet adequate. Nearby restaurants were good. Proximity to Milan Central train station was our reason for staying at this location. While this neighborhood of Milan is said to be seedy, we felt rather comfortable walking to the hotel from the train station at night with our two younger children. The walk was a bit strenuous with our luggage, perhaps it would have been worth taking the suggested bus or tram.

7.9

Really nice hotel, in a central area and yet quiet. Tramway and Metro just around the corner. Don't miss the market near the tramway station (tuesday and saturday)!! The parking is safe and makes sense at Milan (20 euros for Serena guests)! Excellent coffee, breakfast ok. We would definitely come back!

7.9

Hotel was easy to find. There was a little noise from traffic but not bad. Our room had a nice balcony and the breakfast room had a view of nearby rooftops. There was no internet, however.

9.8

excellent location, spacious single rooms, very quite, very clean, staff very friendly and helpful. a real little gem.

8.1

Very central, nice, quiet but with small and dark rooms. We had a very good Venere (59 EUR for a double room) price so overall it was OK. We received no invoice from the hotel's owner which we found very very strange. We didn't say anything...we didn't need it anyway but this showed us how "serious" the hotel was.

7.4

Me and friend of mine were very satisfy with the hotel. Our very first impression wasn't so good because we made the destination late at night and the reception clerk didn't pursue to us. But everything changed overnight. The staff behaved amiably, the room looked perfect and the breakfest was delicious, especially coffee. I can't but recommend this hotel but you should learn Italian language if you want to make the staff happy ;-)

10

Serena is a perfect place to stay in Milan. This was our thirst stay at Hotel Serena, and also in Italy. I reccomend a place to stay also in future. Close to the central railway station and one of the major shopping streets, yet in a quiet street. Just a few steps from the underground station and a supermarket that offers a wide range of Italian specialities. A charming breakfast room on the top floor with a nice view of the Milanese roofs. Soovitame kõigile. Väga hea koht normaalse hinnaga ja hea asukoht.

5.8

THE ROOM WAS OK BUT THE STAFF WERE REALLY UNFRIENDLY

8.6

Ho passato solo una notte ed un giorno nell'albergo e mi sono trovato benissimo, a questa cifra non si trova niente di così perfetto!

8.3

Esta bien situado, limpio y las habitaciones son bastante amplias. Lo recomiendo si uno quiere estar comodo sin gastarse mucho dinero.

8.0

Limpio, aunque con un cuarto de bano enorme para una habitacion pequena.Suficiente para un fin de semana en la ciudad. Bien comunicado con metro/tren.

7.1

We had a very dissappointing welcome to the hotel. The receptionist was not very friendly (he argued)and he claimed to have all our passport in order to fill in the registration form. We had to leave them at the reception and he could not tell us when he would return the passports. Why could'nt we just fill in the registration form ourselves? Fortunately we received our passport before we left the hotel a couple of hours later. The room had air conditioning, but it stopped in the middle of the night and the room turned quit warm. The location was very good and we walked right into the shopping area in Corso Bunes Aires. Nice local cafes and restaurants. The room had a balcony and that was very lovely!

6.6

the owner was very rude, poor breakfast. milan is very dirty and not tourist friendely.

9.6

Very clean and tidy hotel with a friendly and helpful proprietor

6.3

The staff seemed inexperienced and uninspired. The room was good and away from the busy streets, therefore very quiet. The breakfast was very confusing. It was buffet style but with restrictions, ONE piece of bread ONE glass of juice etc. If you wanted more than one bread that would be extra, but no information about the cost. We arrived at the hotel very late in the evening. The walk from Milano central station was a scary one cause of the not so good neighbourhood around the station, it was the longest 800 meters in my life.

7.2

It's not the first time that I was in Serena. This time I had a room at the first floor next to the elevator. It was not so quiet as usual.

8.9

Great hotel, no real problems as room was much better than expected. But felt some members of reception staff could have been more welcoming and less offhandish.

3.0

the old guy in the reception are not kind at all. never provide useful information. Even though we found a disgusting cockcoach in our room. The elevator just close to the guests room door. The corridor is very narrow.

9.8

Staff was very helpful.

8.5

Very good. the airconditioner was off during night and I was waken up by the heat.

4.7

We were treated extremely rudely by the hotel manager. He said things that made us feel insulted and ruined our stay in the hotel. I would not recommend this hotel due to the managers attitude towards customers.

8.8

The desk staff was very friendly and helpful; the woman in the breakfast room was gruff and unfriendly, though competent. The breakfast selection could be better. The hotel was well located and the map was helpful in finding it.

6.9

Lift was not working, unfortunately, but not a big deal. Very convenient to Via Buenos Aires. Staff very very helpful, with good English. Bathroom was very nice! Worst part was internet access: via hardwire, rented by the hour from front desk, was very very slow. Why not offer free WiFi?? We had to depart before breakfast started, but the breakfast room (4th floor) looked nice.

8.8

L'hotel è decisamente carino e rinnovato. La stanza è pulita e gradevole. I servizi igienici sono nuovi. Le stanze un po' piccole ma più che vivibili. In camera c'è la tv con sky. La colazione è ben fornita. Il personale è gentile e preparato. Se volete un hotel con un gran rapporto qualità prezzo (io sono stato con la mia ragazza in un week-end di luglio: 65€ per notte) questo fa per voi.

8.7

Serena is a perfect place to stay in Milan, both for business or pleasure. This was my 2nd stay at Hotel Serena, an I'm still quite enthusiastic about having it as a place to stay also in future/ Close to the central railway station and one of the major shopping streets, yet in a quiet street. Just a few steps from the underground station and a supermarket that offers a wide range of Italian specialities. A charming breakfast room on the top floor with a nice view of the Milanese roofs. Fine Pizzeria just across the street.

5.9

The guys at the reception desk speak fluent English. There is a nice restaurant just opposite to the hotel, worth to try!

8.4

Buon rapporto qualità prezzo...L'hotel Serena si trova a 200m dalla fermata metro di Lima, quindi con possibilità di raggiungere le principali destinazioni del centro. La colazione era ottima. Indicato a chi soggiorna a Milano per pochi giorni

8.3

Ideal para pasar un fin de semana. Muy cerca de la Stazione Centrale y con una parada de metro al lado. Los empleados son muy amables y las habitaciones pequeñas pero acogedoras. Desde luego, muy recomendable y buena relación calidad-precio.

7.3

Hotel location is good, just what we waited for. But the bathroom was stinking and moisturous, because the dusch spread water everywhere. Also the breakfastroom was disappointmnet; the terasse was not in use and there were ristrictions concerning coffee and the buffe. Also the going on renovation was noisy in the mornings. Using the breakfastroom terasse and the corridor balconies would make the hotel much more attractive.

7.2

This was my first time staying at Milán and the first time stayed at Hotel Serena. Good experience.

8.2

This is a nice little hotel in a great location. One block away from the Via Buenos Aires, and two blocks from the nearest Metro station to get into central Milan, the Galleria Emanuelle Vittorio, and the Duomo. The staff is excellent, and treat you like family. As an American traveller, I was not used to the smaller size of the rooms, but the size is normal for Europe, so it was not a big issue. And the service and location more than made up for the room size.