Hotel Serena - Milan

7.1

direct connection from central station by tram (I forgot the number) Close to the metro and tram, good base for exploring Milano.

8.5

stayed for a 2 night short break, hotel was just what we wanted, great value, clean, good location, nothing special but everything we needed, and breakfast included in good value price, would happily stay there again, looks like they are expanding the place too. got train to lake como for the day, just 8 euros each for first class ticket, and walked 10 mins into town, a definite recomendation to do

9.5

the construction was so noisy which awakes me in the early morning and the AC was turned off daily from 2 to 6 AM and breakfast was so basic

8.7

Thank you for your good hospitality

8.8

Very confortable, clean and silent hotel. Friendly staff. Centrally located; you can walk to the major city attractions and points of interest (Duomo, Galleria Victorio Emanuelle, Via Monte Napoleone and luxury shopping areas, train station). Bookshops, supermarket and pharmacies also very close. I would surely recommend the property to friends, and would definitely stay there again if I ever go back to Milan.

8.8

The rooms were clean and quiet. the shower worked well. The staff were very friendly and helpfull which makes a huge difference at the end of a long trip or day of sightseeing.

7.4

È da diversi anni che frequento il Hotel Serena di Milano. È situato centralmente, vicino a stazione MM. Silenzioso e pulito. Rapporto qualitá/prezzo buono. L'unico appunto che ho da fare é sull'ostinazione del/i proprietario/i nel rimarcare il basso costo delle camere per chi prenota con Venere. Osservazioni che col tempo diventano noiose. È comunque un albergo che (nella sua categoria)mi sento di consigliare a tutti coloro che si fermano a Milano 1-2 notti.

8.4

Forget the breakfast but the rooms are ultra clean. could be noisy though. I recommend this hotel for the money and convenience.

5.8

The staff was wonderful, the room was clean and comfortable and would be a great value for the price if it weren't for the construction happening on the building, which we were unaware of at booking. The problem with this is the workers could (and would) look in our room window! and the banging started at 7am and lasted 'til 6pm, which is a problem if you have jet lag!!

7.0

Hotel was being renovated from the outside. But no working noise. Single room was very small and the TV didn't work properly. Service was friendly. Can't argue much about the price: 45 euro p. night.

9.8

Hotel Serena was the best hotel we stayed during our 11 day holiday in Italy. Although it has two stars the service provided was above my expectations. The staff can speak English very well. They welcomed us friendly. The room and its private bathroom were very clean and spacious. The location of the hotel is very near to Lima subway station and you can reach both Duomo and the railway station in 5-10 minutes. The neighbourhood is busy and safe but not disturbing. Breakfast was also very good. The only problem may be the fact that the hotel is being renovated and the sounds can be a problem for those who prefer to wake up late. The quality-price relationship must be one of the bests in Italy so I highly recommend this hotel.

9.8

Good value...Great location! Easy Metro transportation to central Milan attractions. Close to shopping strip...great restaurant right across the street. We're mid-sixties seniors that enjoy walking, so we walked to and from central Milan. Always felt safe, even at night. For us it was an easy 10 minute walk from the train station (Stazione Centrale) to the hotel.

4.9

Front desk was very nice and welcoming. A lot to be said especially for my first visit in Italy. However, the direction to this hotel is a bit off and in result, hard to find at night. Room was relatively clean and looked like quiet at first until more guests coming in, then it was hard to get back to sleep. Bathroom was okay. A nice update can definitely be used with the room. Bed wasn't comfortable to sleep in. Breakfast was good for selection and location as it was on a roof-top. Staffs working during breakfast can use a few more smiles, especially with non-native Italian speaker (like me).

9.1

Serena is a nice place with a friendly reception. The showers were kind of small, I'm 5'8" - 170lbs and whenever I moved in the shower, there would be a chance that I would knock the handle of the shower, either shutting off the shower, or hitting it and changing the temperature of the water. the rooms looked clean but I had an early flight and when I woke up, there were also some bug on the floor of the room, roach or something. However, the price was really cheap, and otherwise clean.

7.9

stanze piccole ma ben pulite. ottimo per chi deve soggiornare per pochi giorni a milano.

3.4

We stayed in a quadruple room, just enough for us to sleep as we are out most of the day. The location is perfect.

7.6

Well this hotel were in a busy shopping district,close enough to metro and just 5-8 mins., by tram to milan central.Spacious room , clean and smells nice.

8.2

C'était la première fois que nous venions à Milan. Nous avons apprécié le confort et la propreté de la chambre, même si l'insonorisation laisse un peu à désirer. Le cadre du petit déjeûner (avec vue sur Milan) était très sympathique. En revanche, l'hôtel était en travaux (non précisé lors de la réservation), de sorte que le balcon était inaccessible.

8.8

I was travelling with my wife and we found this accomodation very good and really satisfactory

9.8

Very friendly, helpful, good breakfasts. We had to check out early to catch our plane so they had croissants and juices down in the lobby so we could have at least a small breakfast. I would stay here again (we had a group of 17, they handled it very well).

8.1

Only one night... very good price/quality ratio! There are works in progress, so it's a little noisy!

7.7

Hotel rooms were very clean but basic. Breakfast was excellent and overall service good. The restaurant recommended to us had good food but was the most disorganised I have ever been in and relatively expensive. Better rely on your guidebook for restaurants (we went to the 'Chandelier' nearby and had an excellent meal in stylish and unusual surroundings. The distance from Central Station is quite walkable unless you have very heavy luggage. Overall happy with the hotel and staff.

10

I have been to Milan four times. This has been the best hotel I have ever stayed. I do recommend it to everybody.

8.3

Very good place for a short city vacation!

8.9

I have stayed at this hotel several times because the location is excellent and the value for money is almost unbeatable. The only two areas that could do with a little improvement are the breakfast, some ham or cheese would be nice, and the noise outside the bedroom door early in the morning from the cleaners. I was near the lift and from about 6am I was constantly disturbed by the cleaner dragging plastic bags of linen and towels until I eventually got up at 7.30am as it was impossible to sleep. I think this is only a problem if you are in a room near the lift as on previous stays, when I haven't been near the lift, I haven't been disturbed. I must say that I would highly recommend this hotel for anyone wanting a budget hotel in a good location for shops and restaurants and not too far from the main station. There is also an excellent restaurant directly opposite the hotel.

9.9

Hotel was well located and easy to find from the Station. Staff were friendly and helpful. Rooms were clean and quiet. The continetal breakfast included was very good and the coffee was excellent. Internet was available for an extra charge. This hotel was very good value and I would be happy to stay again.

9.1

Close to main shopping street and underground. Very friendly and helpful staff. It was my first tim at the Serena - but would come again.

7.7

The room was quite small for 4 beds (it was like a two-bedded room with 4 beds). The view from the room was awful but it was quite quiet. The bathroom was nice and clean. The breakfast room located on the top of the building had quite nice view and eating breakfast while watching sunrise was considerably pleasant. The food was tasty. The staff recommended us a restaurant in which we paid 20% more than we ordered, so i don't advise anyone to ask for restaurant recommendations :). The only unpleasant thing that happened to us in Milan was that one of us got pickpocketed in Milan metro, so a BIG advice: keep your wallet in safe place or avoid crowded metros...

8.6

Very well located,and good relation Price / Quality.I Recommend it!

8.0

Great location and good price.

7.3

good quality/price ratio.rooms completely renovated and big enough.bathrooms new and clean.walk distance from central station.breakfast not very various but good.recommendable hotel

9.7

Enjoyed my stay greatly! Great location, good breakfast, good price - thanks!!

9.2

Overall thought hotel was excellent and great value for money. Initially welcoming was not that great but I think it is more a cultural thing, perhaps milanese mentality / not too comfortable towards overseas english speaking tourists (I try to be friendly and try to have a go at local language). But we were able to develop great relationship with owner and staff by time we left. I loved Milan and would like to come back. If so, I would't hesitate in going back to this great family run hotel.

8.9

We were pleasantly surprised. The room was clean and comfortable. Breakfast offered bread, pastries, yogurt, juice, milk, coffee - quiet adequate. Nearby restaurants were good. Proximity to Milan Central train station was our reason for staying at this location. While this neighborhood of Milan is said to be seedy, we felt rather comfortable walking to the hotel from the train station at night with our two younger children. The walk was a bit strenuous with our luggage, perhaps it would have been worth taking the suggested bus or tram.

7.9

Really nice hotel, in a central area and yet quiet. Tramway and Metro just around the corner. Don't miss the market near the tramway station (tuesday and saturday)!! The parking is safe and makes sense at Milan (20 euros for Serena guests)! Excellent coffee, breakfast ok. We would definitely come back!

7.9

Hotel was easy to find. There was a little noise from traffic but not bad. Our room had a nice balcony and the breakfast room had a view of nearby rooftops. There was no internet, however.

9.8

excellent location, spacious single rooms, very quite, very clean, staff very friendly and helpful. a real little gem.

8.1

Very central, nice, quiet but with small and dark rooms. We had a very good Venere (59 EUR for a double room) price so overall it was OK. We received no invoice from the hotel's owner which we found very very strange. We didn't say anything...we didn't need it anyway but this showed us how "serious" the hotel was.

7.4

Me and friend of mine were very satisfy with the hotel. Our very first impression wasn't so good because we made the destination late at night and the reception clerk didn't pursue to us. But everything changed overnight. The staff behaved amiably, the room looked perfect and the breakfest was delicious, especially coffee. I can't but recommend this hotel but you should learn Italian language if you want to make the staff happy ;-)

10

Serena is a perfect place to stay in Milan. This was our thirst stay at Hotel Serena, and also in Italy. I reccomend a place to stay also in future. Close to the central railway station and one of the major shopping streets, yet in a quiet street. Just a few steps from the underground station and a supermarket that offers a wide range of Italian specialities. A charming breakfast room on the top floor with a nice view of the Milanese roofs. Soovitame kõigile. Väga hea koht normaalse hinnaga ja hea asukoht.

5.8

THE ROOM WAS OK BUT THE STAFF WERE REALLY UNFRIENDLY

8.6

Ho passato solo una notte ed un giorno nell'albergo e mi sono trovato benissimo, a questa cifra non si trova niente di così perfetto!

8.3

Esta bien situado, limpio y las habitaciones son bastante amplias. Lo recomiendo si uno quiere estar comodo sin gastarse mucho dinero.

8.0

Limpio, aunque con un cuarto de bano enorme para una habitacion pequena.Suficiente para un fin de semana en la ciudad. Bien comunicado con metro/tren.

7.1

We had a very dissappointing welcome to the hotel. The receptionist was not very friendly (he argued)and he claimed to have all our passport in order to fill in the registration form. We had to leave them at the reception and he could not tell us when he would return the passports. Why could'nt we just fill in the registration form ourselves? Fortunately we received our passport before we left the hotel a couple of hours later. The room had air conditioning, but it stopped in the middle of the night and the room turned quit warm. The location was very good and we walked right into the shopping area in Corso Bunes Aires. Nice local cafes and restaurants. The room had a balcony and that was very lovely!

6.6

the owner was very rude, poor breakfast. milan is very dirty and not tourist friendely.

9.6

Very clean and tidy hotel with a friendly and helpful proprietor

6.3

The staff seemed inexperienced and uninspired. The room was good and away from the busy streets, therefore very quiet. The breakfast was very confusing. It was buffet style but with restrictions, ONE piece of bread ONE glass of juice etc. If you wanted more than one bread that would be extra, but no information about the cost. We arrived at the hotel very late in the evening. The walk from Milano central station was a scary one cause of the not so good neighbourhood around the station, it was the longest 800 meters in my life.

7.2

It's not the first time that I was in Serena. This time I had a room at the first floor next to the elevator. It was not so quiet as usual.

8.9

Great hotel, no real problems as room was much better than expected. But felt some members of reception staff could have been more welcoming and less offhandish.

3.0

the old guy in the reception are not kind at all. never provide useful information. Even though we found a disgusting cockcoach in our room. The elevator just close to the guests room door. The corridor is very narrow.

9.8

Staff was very helpful.

8.5

Very good. the airconditioner was off during night and I was waken up by the heat.

4.7

We were treated extremely rudely by the hotel manager. He said things that made us feel insulted and ruined our stay in the hotel. I would not recommend this hotel due to the managers attitude towards customers.

8.8

The desk staff was very friendly and helpful; the woman in the breakfast room was gruff and unfriendly, though competent. The breakfast selection could be better. The hotel was well located and the map was helpful in finding it.

6.9

Lift was not working, unfortunately, but not a big deal. Very convenient to Via Buenos Aires. Staff very very helpful, with good English. Bathroom was very nice! Worst part was internet access: via hardwire, rented by the hour from front desk, was very very slow. Why not offer free WiFi?? We had to depart before breakfast started, but the breakfast room (4th floor) looked nice.

8.8

L'hotel è decisamente carino e rinnovato. La stanza è pulita e gradevole. I servizi igienici sono nuovi. Le stanze un po' piccole ma più che vivibili. In camera c'è la tv con sky. La colazione è ben fornita. Il personale è gentile e preparato. Se volete un hotel con un gran rapporto qualità prezzo (io sono stato con la mia ragazza in un week-end di luglio: 65€ per notte) questo fa per voi.

8.7

Serena is a perfect place to stay in Milan, both for business or pleasure. This was my 2nd stay at Hotel Serena, an I'm still quite enthusiastic about having it as a place to stay also in future/ Close to the central railway station and one of the major shopping streets, yet in a quiet street. Just a few steps from the underground station and a supermarket that offers a wide range of Italian specialities. A charming breakfast room on the top floor with a nice view of the Milanese roofs. Fine Pizzeria just across the street.

5.9

The guys at the reception desk speak fluent English. There is a nice restaurant just opposite to the hotel, worth to try!

8.4

Buon rapporto qualità prezzo...L'hotel Serena si trova a 200m dalla fermata metro di Lima, quindi con possibilità di raggiungere le principali destinazioni del centro. La colazione era ottima. Indicato a chi soggiorna a Milano per pochi giorni

8.3

Ideal para pasar un fin de semana. Muy cerca de la Stazione Centrale y con una parada de metro al lado. Los empleados son muy amables y las habitaciones pequeñas pero acogedoras. Desde luego, muy recomendable y buena relación calidad-precio.

7.3

Hotel location is good, just what we waited for. But the bathroom was stinking and moisturous, because the dusch spread water everywhere. Also the breakfastroom was disappointmnet; the terasse was not in use and there were ristrictions concerning coffee and the buffe. Also the going on renovation was noisy in the mornings. Using the breakfastroom terasse and the corridor balconies would make the hotel much more attractive.

7.2

This was my first time staying at Milán and the first time stayed at Hotel Serena. Good experience.

8.2

This is a nice little hotel in a great location. One block away from the Via Buenos Aires, and two blocks from the nearest Metro station to get into central Milan, the Galleria Emanuelle Vittorio, and the Duomo. The staff is excellent, and treat you like family. As an American traveller, I was not used to the smaller size of the rooms, but the size is normal for Europe, so it was not a big issue. And the service and location more than made up for the room size.

9.9

Very good place. If some day I go to Milan again I would like to stay in the same hotel!

9.8

The hotel is so convenient to the Metro and shopping! They recommended delicious restaurants and gave us an early check in which was wonderful as our flt arrived at 630 am! Nice people operate the hotel. Helped us charge our sons Nintendo DS. Would stay here again and again.

6.4

Simple, small hotel, but with a good rate, good location and specially nice owner whose constant presence at the reception makes you feel at home.

7.9

This is my first time stayed at Hotel Serena and have been many times to Milan. Generally speaking the hotel is quite good for the price you pay.

8.2

Hotel semplice e pulito. La vicinanza del tram e della metro (linea 1 Lima) lo rendono perfetto per il turista senza grandi e lussuose pretese. Ci sono camere sul retro silenziose mentre quelle davanti, che danno su di una laterale di Corso Buenos Aires, sono disturbate dal taffico. Colazione ottima e personale molto gentile.

9.3

Ottimo e tranquillo hotel, non posso dire nulla sulla colazione non avendo avuto modo di "provarla" per ragioni di tempo

9.3

Small but very modern and clean bedroom with separate modern bathroom at a very reasonable price(55euros).Easy access by bus or tram from train terminal.

9.1

Big city type hotel with adequate services. Location is near Metro and the breakfast was basic. Parking is a bit of a problem due to the down-town location.

9.9

Terrific place to stay. Convenient to subway system. Breakfast was fine, especially the cappucinos. Room and bathroom were small but very clean. Nice restaurant across the street.

9.7

I've been very well.The room was clean and comfortable.Good bed.Nice shower.Good noise insulation.Staff nice and polite.The price was right for the service.Only thing,the lights in the room were a bit weak.But,all in all,I'll be back when in Milan.

7.0

Serena is a little far from Central Train Station, but not far from subway. Hotel room is clean, however the wall is quite thin as it didn't block the noise from neighbouring room. From 4 hotel receptions, only 1 (first one) that is helpful and friendly, the rest isn't very friendly.

8.2

Looking for a cheap ish hotel near the station, then this could be it. Under 10 mins walk from the station, comfortable room, standard breakfast (bread rolls/croissant etc), pretty quiet room, and english speaking chap on reception. Would recommended this hotel for the price paid.

9.5

Excellent budget hotel at walking distance from the Central station and with the famous shopping street Buenos Ayres around the corner. Fantastic Italian beakfast and clean and quiet premises.

7.0

The hotel is clean but the problem is quietness....

8.2

the bed was a little bit noisy, but for one night is ok.....

7.0

The hotel itself is alright compared to the price you pay. We had a 4 bed room for 2 persons. The bathroom was clean and all necessary things were provided. The only real negative point was that at the end of the stay they randomly add a fee for telephone calls to your bill. We complained and did not have to pay it. But excellent customer service looks different. I also saw them trying to do it with other people.

8.4

good service and location for the price

5.4

The hotel and the surroundings are more than ok, especially for the price tag. However, the personnel - especially the general manager - did everything possible to make our stay miserable. It all began when a friend of ours wasn't allowed to go up to our room with us - he had to wait at the reception, with no explanations. Second, the room - at least ours - was considerably smaller than what the pictures suggest. This wouldn't have been a problem, if the management could have been bothered to turn on the heating - we were there in the January. As a reply to our requests, the heating would be turned on for around 20 minutes, and then turned back off. The consequence was that we had to sleep with our clothes on, with blankets piled on top of us - something acceptable if you're sleeping in a mountain chalet, but NOT in a Milan 2-star hotel... Breakfast was OK, although the choice of food is rather limited. If you have the misfortune of needing an internet connection, even for a minute, there's no way out of coughing up the 5 euros per hour. Ah, I think they mention that they have SKY digital TV as a default on the room TV. However, you will only be able to access a number of local TV stations (RAI and the like, no CNN, no Eurosport), so digital tv is mostly useless. Adding insult to injury, our freezing week-end ended with a tentative by the manager to overcharge us (the bill he tried to make me sign contained 4 days instead of 3). The conclusion to my review is this: if you are looking to spend a few days in Milan, don't choose Serena - I think you can do A LOT better for your money. It's a real shame, because the hotel is very well placed and the rooms look more than decent. However, the complete lack of hospitality (...and heating) will ruin it for you.

8.3

The hotel was very clean and warm. Near the metro station (Lima) and about 15 min to the central station. In the corner we have a shopping street (Corso Buenos Aires). The coffee was very good and the breakfast good but not big. We liked to stay here. The staff was friendly. They just must have a city map.

5.7

This is the last spot we stay in Italy.To compare the other hotels we lived,this hotel was remained a weak impression to us.Firstly,the room is noisy and cold.We havenot found the heat,only the air condintioner was not very strong.Secondly,the old man in reception was not very kindly.(maybe we came from Asia,China?I don't konw) His English was so poor and we cannot understand. And he forbided my husband to smoke insider of room,but his attitude was not polite.And I was surprise to see he was smoking a cigar in the hotel. However,the location is good,near to the business street and Metro. It spent us 20 minutes to go to the Central Station.

8.3

Serena was a very good choice for me, location and cleanness are my priorities when I stay in a hotel. Serena was excellent in both categories. The staff was very friendly and the room had everything I needed. The rooms are very small, but functional. I had a very good stay and plan on coming back there.

7.6

Great location for shopping and nice and clean room, but the breakfast ISN'T all you can eat! There is a sign on the wall which you can easily miss says you can only take each item once. There aren't many choices, so that make most of us still hungry after the breakfast.

7.3

Good location (off Corso Buenos Aires). Excellent reataurant opposite the hotel. Manager is very friendly and helpful.

7.5

Very good location for shopping and easy access to town centre on underground. Reception staff not very helpful. Stayed for 2 nights, breakfast OK. Restaurant across the street was very good, kids absolutely loved it. Quad room adequate for family of 4, bathroom good. Easy 15 minute walk to central train station when we were leaving.

8.7

The hotel is located close to the center of Milan and is easily reached by public transportation. The personnel was very helpful and polite.

8.0

Staff was friendly and helpful, rooms o.k., location also, close to subway. Breakfast room on top of the hotel with nice view.

5.8

I had a two nights stay in this Hotel;I must say the price in too high for a 2* hotel (90€ per night) but the location is very convenient, close to the train station, metro station and main shopping area (C.so Buenos Aires). Nice hotel, very good welcoming, perfect cleanings but double rooms are too small for two adult men. I'd definily choose this hotel again for a lower price.

2.6

Euro 150 per una camera doppia è esattamente il doppio di quello che vale

7.9

Habitacion doble con suficiente lugar para mobilizarse y bien luminosa. La ubicación del hotel es exelente ya que esta casi sobre importante avenida y próxima al subte

8.7

The Serena is small and unpretentious and it offers very good value for money. This is my second visit, and I would be happy to stay there again when next in Milan.

9.5

Very nice hotel!! Ideale per un soggiorno breve e per chi ha poche pretese, ottima posizione, ideale per una coppia giovane!

9.5

The location of the hotel was excellent. Room, breakfast, cleaning and price was good. I raccomend Hotel Serena without any doubt. And I can stay there for my previous visit to Milan. Thanks Venere.com & Hotel Serena... Esra (from Istanbul-Turkey)

7.3

The hotel is clean, however the room is really small.

8.0

Un lugar aceptable, muy bien ubicado ya que esta cerca del metro y del centro.

8.2

hotel tranquillo ,bellissima la colazione sulla terrazza,domini una bella parte di milano.Ci torno volentieri se trovo la camera ad un prezzo accessibile

7.6

Nice breakfastroom, central position