Hotel Berna - Milan

Great position being only a short walk from railway station but getting a bit dated. No outside area available to sit in which we like but bar area a great place to catch up with like minded travellers and hotel provides some tasty food to have with your drinks. Bar service was great

Very warm welcoming hotel, nothing is too difficult for the staff. Nice break area with tea and coffee. Free non alcoholic minibar.

Great hotel, really welcoming and helpful staff - in fact, exceptional staff. Every single person who worked in the Hotel Berna seems to enjoy it and take pride in doing their job really well. Smiling, friendly, helpful and really engaged in providing quality service to all the guests. There are quite a few organisations that could learn a lot about customer services by staying here. I booked this hotel after looking at TA and seeing that this was such a highly rated hotel - number 6 out of 437 hotels in Milan, based on almost 3000 reviews - that is a serious recommendation. Excellent room, very quiet at the back of the hotel. Other good points were a spacious bathroom, fantastic breakfast with a choice of almost everything, access to the internet on their computers, and very close to the Central Station and the Underground, as well as within walking distance of the centre.

Fantastic place to stay!

Pleasant enough staff, but an overpriced, small room, with noise from other rooms and corridors. Perhaps that is Milan for you - expensive and not actually that nice! I won't be coming back to the city

Stadd extremely helpful with transpotration suggestions. Metrocard available at hotel desk.

very pleased with hotel ,but the en-suite door was see-through and had a sliding door--- free from the wall. very weird for Irish people .great location ,excellent staff,breakfast superb.snacks and tea/coffee in room.

The staff and service at this hotel are among the very best in Europe.

Easy access to train station and shuttle to airport (easy walk). Subway to downtown area good. Definitely not in a picturescque area but clean and nicely decorated. Great breakfast buffet.

what an excellent hotel with wonderful service and attention to detail for a reasonable price. The breakfast buffet was excellent, the room well appointed, quiet and of a high standard. We would stay again if we were ever in Milano again and would recommend the hotel to others.

We were pleased to find the Hotel Berna so close to the train station, especially as we arrived around 11 p.m. The immediate area is not that appealing, but the hotel is clean, attractive, and comfortable. The bar is cozy, a good spot for a cold glass of prosecco (recommended!). Breakfast is excellent, as is the service.

Hotel Berna was a nice hotel near the train station. Unfortunately I had my cell phone stolen as I was nearing the hotel and that put everything into a dark perspective. Andrea M. did all he could to make me fell better about my situation. I was somewhat disappointed that the managers of the hotel didn't help more.

Great location near central train station and metro. Staff very helpful, professional and accommodating. A pleasure to stay here. Breakfast varied and high quality.

We have nothing but praise for the Hotel Berna. We stayed 3 nights while visiting Milan as part of a three week visit to Italy. Staff all speak English. Reception staff were exceptionally helpful presenting us with maps, tour options, and hotel information (something that is generally lacking in Italian hotels). The porter was also very helpful with information about the room. The room had tea and coffee making facilities and the non-alcoholic contents of the room minibar were free(juice, water, softdrink) and replenished daily. WIFI is also free. The choice at breakfast was abundant - and coffee and tea were served HOT (the first place we have been in Italy that has served HOT, hot drinks - thank you). The hotel is located 200m from Milan Central station and there are numerous cafes and restaurants close by and a small grocery shop across the road.

Reception was excellent except for one or two. Room a little cramped but otherwise sufficient for the night. Breakfast spread was good and staff there were very helpful and even prepared gluten free food for my wife which is celiac. Check out was a snap and will definitely stay there again in our next visit. Overall had a very enjoyable stay.

Wonderful staff and very modern accommodations. So convenient to Milano Centrale train station! Wonderful breakfast and welcoming bar.

My wife and I enjoyed two nights at the Hotel Berna in January 2012. We found the hotel to be well located with just a short walk to a nearby metro station, giving easy access to all the sites of Milan. This well-appointed hotel delivers to both tourists and business people, of whom we saw many at breakfast. Our room was quiet and comfortable, with good bathroom facilities. We had some difficulties with the television set, but these things happen in large hotels. The breakfast was the best we had in on our Italian trip, featuring a full range from bacon and eggs right through to every healthy option you could think of. Staff were welcoming, courteous and very helpful. Nothing was too much trouble. Internet facilities, including computers in a room off the foyer, made our travel easier. Juice, mineral water and coffee/tea was available in a very comfortable room off the foyer. The parking attendants were very kind and efficient and had our car parked and retrieved right on time and quickly. This is a very nice hotel, with touches of prestige in a nice neighbourhood in Milan.

great hotel, extremely friendly und helpful staff, very nice rooms, excellent breakfast buffet. Right everything is close to perfection.

Obliging and helpful, combining Swiss-type efficiency and cleanliness with Italian style. Compact rooms with everything required, supplemented by spacious guest lounge. The best hotel breakfast at an inclusive price that suits every palate. Perfectly located by Centrale railway station with ready access to shops and the centre of Milan. Suited us well travelling with 3 adolescent/ young adult children.

A bit pricy but totally worth it. We had many many pillows to choose from to try. They left chocolates on our pillows each day! Wifi is totally free in the comfort of your room. I remember the website said we had to pay for kettle but we were pleasantly surprised to find one clean new kettle in our room. Our room had a huge toilet with very good heater. The staffs were all very patient with us. We asked to pack breakfast as we checked out at 6am and they gladly agreed. Breakfast when eaten inhouse was awesome. You can order caps or latte from the service staffs. They have hot choc too. Eggs were awesome. Only draw back is that they have real tiny lifts.

Friendly service and reception, excellent breakfast and nice barman. Good advice to nearby trattoria (Pane e Tulipani) where good value for money. The room could have been larger for 3 persons. Fast and free internet connection at the lobby.

The heating/air-conditioning system was alittle noisy. The Quality room was generally very clean though not too spacious. It was great to know that the minibar was free and topped up each staying day. We had a great winter deal for 3 nights stay. Reception and Breakfast Staff was very helpful and polite. The breakfast was great in terms of quality and variety. Overall, we would definitely stay here again considering its close proximity to the metro as well.

Outstanding customer service; rooms are a bit small but you are in Milan so that should not surprise you. Overall, one of the hotels with the best customer service that I have been. Breakfast is excellent, location is perfect to explore Milan.

I didn't like be put into an "annex" building as a woman travelling alone. There were no staff or reception facilities in this building so it felt very isolated.

My husband and I stayed for 2 nights at Hotel Berna we are extremly happy with the service we received from the minute we stepped foot in the Hotel we can only praise all staff for their welcome and attention to detail Especially John the concerge his dedication to his job is totally beyond any expectation his friendly welcoming smile bought a smile and made our stay very special We have travelled extensively and without doubt this would have to be the best w\hotel we have stayed We found the choice of breakfast excellent All staff especially friendly and most efficent the offer my early morning Caffe Latte especially welcoming We have no hesitation recommending Hotel Berna and we are sorry our stay was so short and hope that we will be lucky enough to return in the future

This hotel is 5 min walk from Stazione Centrale (airport bus arrives & leaves from Centrale) and approximately 40 min to main shopping area & Duomo (or there is the Metro). It is a big hotel, but has personalised service (including your own preference page, which was emailed to me after I booked). The staff are pleasant & helpful, the single room was spacious & had a king single bed, the bathroom is spacious. The breakfast buffet was plentiful and I often noticed customers being welcomed back to the hotel. I would definitely stay here again. I didn't notice any clients with children, so can't comment on suitability for families.

The room was a little small, but all staff were cheerful and friendly, from reception clerks to doormen to waiters/waitresses at the restaurant. Every single person smiled at us and casually engaged us in pleasant conversations. The breakfast spread was superb. Very close (5 min walk) to Centrale Station, which is pretty convenient. Value for money. Certainly on our choice list of hotels next time around.

Fantastic location close to rail, hop on hop off bus, shopping, and restaurants. The breakfast was the best in the 5 weeks we travelled around Italy. Staff were helpful, cleaners lovely, and facilities excellent.air-con in room quiet and effective, and as it was 37 the 4 days we stayed in Milano, we felt rested and comfortable.

The hotel made us very welcome from the moment we checked in, all the staff were very friendly and helpfull,

This was our 2nd time at Hotel Berna and we would certainly return next time we are in Milan. We have had no hesitation in recommending this hotel to friends. Service (and breakfast) is excellent!

This is a gem of a hotel, conveniently located near the central train station. While convenient, the location is the least appealing of its attributes; the neighborhood is deserted at night. But this is an extremely elegant hotel that seems to attract an international clientele. The staff was extraordinarily attentive, professional, and friendly. I don't think I've ever received such concern for my preferences (from pillows to how to stock the minibar) and interest in my feedback from a hotel, in any price range or country. I highly recommend this hotel, especially if you want to be near the train station.

Simply the best hotel in Milano! And you can personalize your room and services in advance over the Internet. The best I ever experienced so far.

A good and welcoming hotel, located 5 minutes walking distance from the main station and metro. Rooms are small but well equipped, breakfasts are great, staff are competent. Free, 30 minute access to internet. Prices are very reasonable. Overall, a good and handy hotel for 1-2 nights.

The staff were so welcoming on our arrival- we even had an email message from them 2 days before our book in date. On European standards this hotel was wonderful- we have just spent 4 weeks in France/Italy and believe me this was so much better than the majority of hotels booked through our tour company. Room excellent, bathroom new and spacious on European standards, free wifi and the breakfast was one of the best we had- a great deal of choice. It was the first timw we had stayed there and would definitely recommend it to other travellers, especially considering its proximity to Milan rail station- we walked with our bags to hotel(once we worked out which exit to use from the station! A wide range of people were at the hotel-many different nationalities, families with babies/young children, middle aged couples such as ourselves.Probably too small to suit a large group.

Receiving the pre-arrival e-mail so we could list our preferences was wonderful. How nice to have the bed made in the style you want and the type of pillows you wish -- especially after the long flight from Southern California. Breakfast buffet was great. Perfect location for the train station and the metro.

Very easy to get to, only a few mins walk from Centrale train station. Staff are friendly and helpful. Free water & soft drinks in the mini-bar is very helpful. Room was quite small but no more so than any other European city I've visited. Good value for money, would stay again.

We only stayed one night before flying out. The hotel is quite pleasant and comfortable, very close to the central train station and airport shuttle bus. A fine breakfast is provided as well as around the clock coffee and tea.

Hotel Berna really takes care about their customer thoughts, all the time is asking that everything is fine or not. Well everything was fine for us. Also in the lobby, there were pcs which had internet connection. So it was a nice surprise for us. Milano has an easy transportation, and centrale fs metro station is just 50 mt away from the hotel.

I loved the hotel Berna!! I think that it was the nicest hotel that I ever stayed at! It deserved a 10 in every way!

suits the solo traveller perfectly, well located, charming staff, complimentary wi fi and refreshments. Would not suit a family with young children. near metro and central station

Pros of staying in the hotel: - outstanding customer service - nice, accessible location - superb breakfast - good, quiet rooms - high-speed, reliable, and free wi-fi - great value for money Cons: - small rest room and lifts but this is common to most Europe hotels

Excellent service, nice breakfast, friendly and pleasant staff. Very handy for the station.

Only stayed for one night as I was catching an early flight. A very nice hotel, very close to the train station. Failry quiet although a little noise from traffic. Rooms were small but very clean and worth the price paid. Excellent bufet breakfast. Free wifi a major plus and all non alcoholic mini bar contents are free!! totally non smoking which is a bit of a drag! But the you can chose to stay somewhere else. I would recommend

It was a nice hotel. The interent access was free and the service was pretty good. The breakfast was wonderful! We thought that this hotel was trying hard to give guests the best service.

The room I stayed in was a single room. The bed was spacious but a little bit too hard. The biggest problem was that it was too hot in the room. I tried to shut off the AC unit and open the window as much as I could, but it was still too hot to sleep. Breakfast is absolutely excellent, especially for an Italian hotel. Really perfect. All in all a nice cosy hotel with a friendly stuff.

Good experience to stay there. Need to improve the speed of wifi.... verrrrrry slow Advise room cleaning service to coordinate better with front desk when guests are in and not to knock at 8 in the morning

Strategic location nearby subway station. Small cozy hotel with friendly atmosphere. Fantastic breakfast.

We chose Hotel Berna because of the good reviews on TripAdvisor, and they are justified. Despite the proximity to the central station (which is very convenient), many of the rooms are very quiet, and the staff are unusually friendly and helpful. If you don't have to leave very early in the morning, make sure to try out the breakfast at the hotel, which is fantastic: fresh juices, fruit, and a huge array of hot and cold food. Hotel breakfasts are rarely worth the extra charge, but this one is definitely an exception.

excellent breakfast, one of the very best, staff really personally friendly. Liked free bar, would have liked milk to go with tea or coffee

The room was quiet, very clean and the bed very comfortable. The continental breakfast is just great and the staff very professional. I recommend the hotel.

We had generally a pleasant stay at hotel berna. It was easy to find - only about 200m from the train station. Staff were polite and helpful. Breakfast was generous. We would stay there again.

Good location and nice room, and service

We had an excellent stay at this hotel. It was a little more than we had been paying for other hotels on the trip, but the value for the additional money was well worth it. The breakfast option is worth it too. By far, the hotel offered the nicest breakfast of any we had on the trip. Internet access worked well. Staff was very professional and welcoming. Room had a safe and a refrigerator. We had a little difficulty finding the hotel after we exited the train station, but we learned that we need to write and obtain good directions before we leave home -- and print them out! We'd stay at the hotel again without question. Highly recommend. We chose to walk to the Duomo and to the Castello; however, there is a metro stop on the block.

Great staff, great value, great location. Will return next time my travels bring me to Milan

Fully recomend it

Liked the hotel very much and would stay again. I was disappointed though that very little was provided for an early departure. The concierge promised a nice breakfast in the AM since I was leaving early. There was only cold coffee and one croissant.

Were there not for the first time.Poorest room we ever got.Bathroom below standard, in no case 4 star expectation.

Lovely hotel with good location to train station. Just a subway away ride from attractions. As noted by another reviewer, did also have that slight odor in bathroom at first. Other amenities were nice, including free mini-bar and lobby refreshments (not alcohol) and good free breakfast. Would stay there again.

Good hotel close to Milano Centrale. Rooms are small but clean - breakfast is excellent.

Convenient location! The room is clean and comfortable, though not big. There are many choices for the breakfast, even including fresh juice and news paper in our language. The service is very very good. The staff is helpful and voluntarily introduces the city and good shopping and eating place. Good choice in Milan!

air conditioning not as good as it should be

One positive that I can say is that it is near the train station. I am glad that I did not stay at Hotel Berna on the tail end of the trip as I was able to find a different hotel in Milan in a different area that offered more spacious rooms, cleaner and larger bathroom, more service, better breakfast in a nicer location. It's difficult to imagine that they were both 4-star hotels. I felt very claustrophobic in our Berna room. Our stay was less than a day so it didn't matter too much. I think that this is much closer to a 3-star hotel than a 4-star. the other 4-star hotels in Italy were much nicer and the staff were much more helpful. I would not be returning to this hotel again.

The price is reasonable, the location is convenient, and the staff was very kind.

I received a very good rate of 77 euros (with breakfast) for the night I booked via Venere and then due to BA strike needed to add an additional night, which was charged at 105 euros (without breakfast--a much higher rate than that through Venere. This might be because the rate changed during the week.

Excellent place to stay at both for short and long time. Excellent location? friendly staff. However there was a leak in the bath, so we needed to use our towels to mop the floor, otherwise it would have been a little floody. Service was great, breakfast excellent!

decent place to stay in milan.

Small room. Bad smell in the bathroom at the arrival (from sewer I think). Ok free 1hour wi-fi. Good breakfast.

We were a group of friends, 3 couples, on our first visit to Milan. We stayed at the Hotel Berna on the strength of the reviews on Venere.com. We found every aspect of the the hotel to be as advertised. The rooms were clean and comfortable, and the staff was professional, helpful and friendly. We would definitely recommend the Hotel Berna and hope to return in the future.

I loved this hotel: welcoming and very courteous staff, spotless and quiet room, spacious bathroom, most excellent breakfast buffet, easy walk to Milano Centrale station, and great weekend rate. The only drawback is that the neighborhood is a little dead at night. Nevertheless, I recommend it highly.

Comfortable, friendly business hotel near the central train station that is very convenient for day trips from Milan. Nice amenities in room (30" HD flat screen tv, free beverages), free computer access, and a lavish breakfast. Metro stop is half a block away. Area is not good for fine dining. Parking is expensive at Eu 18 a day.

When we came to check in our rooms were not ready. We had a tour booked so we left to go to the tour at 2:00. When we got back at 6:30 we got our rooms. They were all smoking rooms. WE had requested non smoking rooms. They said they were all gone and nothing was available. Will not stay there again. The room smelled horrible.

Pro: Very close to railway, very helpful staff, very good breakfeast. Con: Small room, noisy street

Stayed 2 nights. Great hotel. Very friendly and helpful staff who spoke good English. Very good location close to airport transport and train station. Great extras such as complimentary mini bar (excluding alcohol beverages) which is topped up every day, and guest area with coffee, tea and cakes. It was recommended to us by friends and we would happily recommend to our friends.

The Berna was a great choice for Milan, we had no trouble finding it and its close proximity to Centrale Train station meant that the rest of Milan was within easy reach. The rooms were average size but adequately furnished with a good size bathroom. There are quite a number of nice restaurants within short walking distance to eat in of an evening, just ask at the desk and the breakfast at the hotel was very nice, plenty of choices for all tastes. Staff were very helpful and we would stay here again if ever we are in Milan.

The service was outstanding. The breakfast is the best I have ever had in a hotel in Europe. The location is very convenient, even if the surroundings are not particularly attractive. I can recommend this hotel without any reservation. The room was small, but well laid out and served my needs perfectly. The complimentary mini-bar service is a very nice gesture.

Excellent hotel. The staff was very friendly and helpful. Easy access to landmarks and restaurants. I would most certainly stay at Hotel Berna again when in Milan.

The room is very spacious and clean. I like free mini-bar, welcome cookies. There are free apples,cookies,croissants and tea in the loby. This hotel is close to rail station and subway station and bus stop for airport.The brakfast is excellent and staff is very nice.

Excellent hotel and excellent service, as usual.

The new section of the property is a terrific business hotel. I cannot comment on the older part of the hotel.

Conveniently located for Centrale station (so a bit of a walk to the town center). My single room was a little on the small side given the cost, and a little noisy (perhaps inevitable given the location). Breakfast was good, though.

The hotel was perfect for our needs as mother and daughter away for a long weekend. The hotel is of a very good standard and excellently positioned near Central Station and good transport links. We like to walk and found that the centre including the opera house etc was a walkable distance but we did get the tram a couple of times and taxis back at night. I would highly recommend this hotel as the staff are very helpful and pleasant.

Disappointingly small room with single bed. A bit dog-eared but clean enough. Very close to Milan Centrale.

Exceptionally handy for those arriving by train or by airport bus. Front desk is competent and polite, and generous with the initial free Internet time. Rooms are small but well laid out; the street gets flakier by the year but is well lit. Highly recommend the Berna for price-quality ratio and politeness of staff.

The hotel is ideally situated near the station, metro and airport shuttle buses. There were some thoughtful extras included in the price eg half an hour of internet use and regularly replenished minibar. The breakfast was excellent with a huge amount of choice. I found the staff very helpful.

The Hotel was great. Close enough to the Train Station to walk and easy to find. The staff couldn't have been more helpful. Easy walk to the Duomo and the Galleria. We will stay here next time we are in Milan.

Staff was extremely friendly and helpful. Location is very good and convenient. Very close to a central metro station. Breakfast was very good.

The wireless internet was spotty. The location is close to the central train station and there is some life around the hotel but most is located towards the Duomo. It is very quiet at night being a mostly business district area. Transportation is very accessible via the central station which is a short 2 minute walk.

We thought the hotel was good value for money, for Milan. The staff were excellent, providing good service. There was a free mini bar(non alcoholic)which was welcome as were the tea and coffee facilities. Excellent location close to station but in a good area. Will definitely return for our next trip to Milan.

Very convenient location - just a few minutes on foot to metro, tram and train. Friendly staff. I arrived quite early, but was allowed to check in right away without any drama. I got a single standard room - it's a bit small, but good enough if you just need a place to sleep (Milan is a wonderful city - you are not supposed to stay in the hotel too much!) I was amused by the shower cubicle, which was tiny even for a petit person like me (the bathroom as a whole was OK though). The breakfast was quite abundant.

todo estupendo! El personal muy amable, alguno de ellos hablaba un perfecto español, nos llevaron a unas habitaciones de un nivel superior al mismo precio. El comedor pequeño, pero el desayuno muy variado. Los que hablan mal del hotel es que no han viajado mucho, pues la relación calidad-precio es excelente. El mini-bar gratis, aunque sea un agua o un refresco no lo había visto en mi vida. La ubicación muy buena, pues está muy cerca de la estación central y por la noche, hay la distancia justa para no tener el mismo ambiente que en los aledaños de la misma. La única pega es que había obras en la calle y por la mañana había mucho ruido. Pero sin duda, la próxima vez que viaje a Milán me quedo en este hotel.

When we arrived there was a smell of sewage in the bathroom but the second day it was gone. Also, the room had not been properly ventilated and it was a bit smaller than we expected. Besides these issues, everything else was perfect: great service from staff, 30 minutes of free Internet access, and a huge breakfast.

Great location, very close to main train station and metro. Buses run from both airports to station. Local area built up and not very pretty but you can't have convenience and rural charm. Hotel top class, all the staff were helpful and pleasant. Rooms clean, wide choice at breakfast inc. scrambled egg, bacon, cereal, fruit, cake, croissants. Bar a bit pricey but includes complimentary snacks. Free coffee and 30 min. internet access in lobby. Reasonable local restaurants. 10 people in my group and all very happy.

I could see the train station from the front of the hotel! The staff was charming, and recommended wonderful places to eat and drink. Very good for a single traveller - clean and comfy after a day of sightseeing.

We were upgraded to a very nice but small room. Professional and kind service. Very good location close to train station but on a nice street.

4th time i've stayed lovely hotel great staff nothing too much trouble will re use

This is an excellent hotel. One of the best I have ever stayed in. The metro station is a minute away, getting around Milan is so easy using the Metro. A one-day ticket is approx 3 euro. The non-alcoholic minibar in the room is free, we were given free cake in the hotel bar and invited to a free drinks reception for New Year's Eve. The staff couldn't have been more helpful or welcoming. They would not pass a hotel guest without saying hello or good morning. The breakfast was excellent. The reception made a reservation for us at a superb authentic italian restaurant. We were treated like royality. I really can't say enough good things about Berna.

thank you very much for your help

Hotel Berna turned out to be the best hotel we have ever stayed in Milano. Staff ist MOST helpful and very kind. We were pleased and satisfied to book this hotel. THANK YOU HOTEL BERNA !!!!!!!!!!!

As a single woman looking for a place to stay between evening arrival at Milan Central railway Station and a morning flight, the Berna is "borderline: close enough to walk to if you are reasonably fit/fresh, BUT (a big but) it is off the main square, and requires one to walk for about a block on a fairly dark and empty side street. There are several better choice, at various price points: closer to the station and on the main square proper.