Hotel Saint Ferreol - Marseille

8.2

I chose the hotel at random but it was a good choice. Near the main shops and also within easy walking distance of the old port.

7.7

The hotel is located above a retail unit off a main shopping street. The hotel itself was a little hard to locate, the signage could be improved. Street noise was not a problem as the room was double glazed. The room was spacious and very modern, although the room safe was not working & I used the hotel safe. The breakfast was expensive @ €8.00 & I recommend a short walk to a local boulangarie for coffee & croissant.The hotel is well located with a very short stroll to the old port where the restuarants are also located. I found the people of Marseille to be friendly & helpfull. A short visit of 2-3 days would be adequate to take in the whole city.

6.5

Very close to Marseille Vieux Port place, insite pedestrian zone. Clean and satisfaying hotel

9.9

I have never encountered (and I have travelled a lot!!) such courteous, adorable! and wonderful staff. The hotel was very clean, great location, happened to have free parking because it was sunday, nice bed, double glazed windows. But best of all was our receptionist Lillia (sp?). Absolutely sweet, adorable and helpful beyond her duties. Our morning receptionist and breakfast host was really nice too.

8.7

This hotel was close to the old port and was everything that was promised. Staff was very pleasant. Breakfast was good. they boil the eggs for you on request and coffee was really good. I would stay there again and would recommend it. Good value for the price.

8.2

Good location in the middle of everything. Very quiet! Friendly and competent staff at the reception.

7.3

Hotel St Ferreol was quiet, cool, and calming. The staff was businesslike and helpful. I was a bit saddened that wireless Internet access was only available in the lobby, but that's wasn't a real problem.

6.8

The hotel's location is excellent - in the main shopping area and just a couple of blocks from the harbour and all the restaurants. The staff were extremely friendly and the breakfast good (although not cheap in GBP terms - as is everywhere in France at the moment). Because of the excellent location the hotel was very noisy at night but the double glazing was able to shut out most of this. Unfortunately the room was very hot at night and there seemed to be no control to turn on the airconditioning. This was exascerbated by a mosquito in the room which meant that we either had to bake or get bitten. Overall I would go back to this charming hotel but in summer I would need to check first whether their air con was functioning properly (and turned on)

8.4

Nice little hotel good service central location

9.8

If you're looking for your new family house, just stay there....

9.7

We were quite happy with the hotel. The staff could not have been more helpful. The closeness to Vieux Port was a bonus. We did use cabs because of once again over packing, but understand the hotel is easily reached by public transport. Every e-mail I sent re: directions etc. was answered promptly and politely. If I return to Marseille I will stay there.

8.0

The only negative point of this nice hotel is a short but steep stair to reach the reception, and a very small elevator to reach the rooms, which may make it unsuitable for people with limited movements.

8.2

Hotel was easy to find by foot. only 10 minutes walking from the train station.nice welcoming.staff was very helpful.small problem with the room because they do renovations but no problem to get an other one immediately.

7.4

Quite nice but very hard to find the hotel! I think it is better to explain otherwise the exact location of the hotel!

8.0

In the pedestrian area a very short walk from the old port and all the restuarants in the area. Very quiet at night, even though we had a room that faced the street. Room was on the small side (which is normal for France) but nicely and tastefully decorated. All very clean and in good condition. Very nice people at reception (it's clearly a happy family-run hotel) and Marseille is great for a short break.

8.2

Nice hotel in the best road of Marseille. We will go back to the same hotel next time if there are rooms available.

7.7

Nice hotel, great value for money and great location. Easy walking to all main areas. Would recommend it for a short weekend or stay again.

9.1

This hotel far exceeded expectations. The room was very comfortable with an excellent mattress, and very well appointed, decorated in colors and prints of the region. The bathroom was positively spacious and deluxe. The location is away from the sounds of the city, yet right in the heart of it. Best of all was the superior staff, all of whom were exceedingly warm, friendly and helpful. I heartily recommend the Saint Ferreol.

9.4

We asked for a quiet room and were given one on the top floor, which was perfect. It was terribly hot outside, and the air conditioning worked fairly well so that we were able to keep windows shut. Staff were friendly and accommodating. Excellent value.

9.0

Breakfast was a little light but we still remember the fresh orange juice. Also, it was a little hard to find when we arrived at night.

9.1

Personnel sympathique et accueillant

7.9

nice little hotel near the harbor, hospitable and competent personnel. Concerning our taxi call we were warned on rudely increased prices for tourists and what we can do to avoid trouble.

5.8

The room is too small. The bed too small for 2 person. Not a very nice smell. To close to the walking street.

5.2

The stay would have been perfect if it were not for the hotel manager who was very confrontational regarding a toilet seat which had broken when used by myself. Although I offered my apology for this, he began shouting and that it was not acceptable and the toilet seats have never been broken before.Even with people as large as myself using them he pointed out. I did try to reason with him but he was far too verbally aggressive for this, then he accused us of slamming doors constantly and left our room. His behaviour put me in mind of Basil Faulty from the television series Faulty Towers. To be honest, there was absolutely no need in my view for his inexcusable behaviour. In the end to calm him down I offered a second apology to his wife (as he became unavaible) and explained there was no need for him to have approached us so aggressively and pointed out the fact that the toilet seat may have even been at fault before our arrival and this could have actually caused harm to myself. His wife was a lot more understanding and said we should not worry about anything and made an apology on behalf of her husband. I have never been treated so badly at any hotel I have stayed in. As a regular traveller to Europe and in particular Marseille I will have to admit I would not consider staying at this establishment again. The managers' abusive tone was a humilitation for me, something I have never experianced whenever a guest at any hotel before. Many thanks R.J.Caveney

9.7

Our overall impression of this hotel was very positive, particularly our interaction with the owners. We just had one night in Marseille, and the owners of St. Ferreol's made our stay memorable! When we arrived late at night, the desk clerk was a pleasant, older man who did not seem to speak much English at all, which made the check in a little difficult. He also did not show us the features of our room. As a result, we forgot to look for AC controls and therefore had a window open during the night. Even though the street is basically a pedestrian street, there were many garbage trucks that came by while we were sleeping. Our experiences the next day with the owners was very positive, however! They served a very satisfactory breakfast in pleasant surroundings and chatted with us. In the afternoon prior to check-out, we enjoyed visiting with them again--even helping their young daughter complete a puzzle! We would recommend the Saint Ferreol to anyone staying in Marseille and wish the owners much success!

9.7

The patrons were superb, both speaking excellent English and could not have been friendlier or more helpful. The only slight surprise and disappointment was the lack of a bar serving alchohol, as the web site and hotel promotional information advertised a bar and showed photographs of one. There was a "bar" but it did not serve alchohol. In England, a "bar" always serves alchohol. This was only a minor problem though as the owners were quite happy to provide glasses and ice for our own drinks which we had brought with us and this in no way detracted from the enjoyment of our stay. Future guests should be made aware of this though. I would definately recommend St Fereol's and would certainly stay there again if visiting Marseille in the future.

10

A great little spot central to the seaport area of Marseilles. Very welcoming and helpful owners

7.6

Excellent, quiet location. Elevator starts on first floor, not ground floor; that was inconvenient for us. Staff very helpful.

2.0

Once we saw the location and the poor condition of the structure, we found lodging elsewhere. Although, we had to pay for the first night in order to provide a 24 hour cancellation notice.