Petit Palace San Bernardo - Madrid

Have tried a few ht-hotels already, ... this is some kind of special. Great Staff, always with a smille (what´s realy not standart this hotel chain) ... about the rest, ... this hotel is a good choice!!

Great location in Madrid, we were able to walk everywhere. The neighborhood is a little dicey but we didn't have any problems. Everyone on the staff was friendly, helpful and all spoke some english. The room was fine although the lighting in the bathroom was bad. Our room had a view of the courtyard of the hotel next door which has a hanging garden and waterfall. This hotel had the best breakfast we found in Spain. They gave us a coupon at the desk which gave us two breakfasts for 16 euros. We reccomend the hop on hop off red tour bus to see the city first and then go to the sites you really want to see.

We stayed 5 nights in double room during our vacation in Madrid. Location was excellent and rooms very nice and clean.We can warmly recommend this hotel.

This would have been a much better stay if only the breakfast area had been cleaner. It was awfully dirty, even the plates weren`t clean. The lousy coffe mashine was also a down turn. But really; they should make sure the breakfast area is not greasy and covered with crumbles. You could clearly see that this was several days of "old" dirt.

This is a good hotel with helpful and English-speaking staff. The only problem we had was with the air conditioner. We had to open the window, because despite being set to cool, the unit operated like a heater. We're now staying with another hotel in the same group, which has the same problem.

This is our 4th stay at this hotel.Pass stays were great and friendly, each time for at least 8 days. But this time they talk down to us and were very inderferent.you would think they would want repeat clients but they did not even know that we were repeat clients. Even breakfast was of lower qualty this year poor management. WELL NEXT YEAR WE WILL TRY A DEFERENT HOTEL THEY HAVE LOST US. But they probaly don't care

We really enjoyed my stay there, we were celebrating a 30th birthday. Thought bike rentals was really cool and we had a lovely time. Decor in hotel was classy & tasteful. Loved the showers/water sprays and it was very accessible to city and staff were friendly and helpful considering we were lazy and didn't really try to speak the language. Thanks for a lovely time Niamh

The breakfast was very poor, especially the coffe and (pwder) milk. They refused to give an alternative to the bad coffe. There was a rproblem with hot water they did not solve. Genrall, bad service

Little, nice, in good position from all turist core location of Madrid

L'hotel est très bien situé. Les chambres sont spatieuses même pour une famille de 4 personnes. Le petit plus: un ordinateur à disposition dans la chambre.

Hotel ubicato in centro ,fermata bus di fronte hotel, metro vicinissima, parcheggio pubblico 200 metri, 700 metri palazzo reale, 1200 metri dal museo del Pardo.

The room is very nice, spacious and well decorated...very modern style. The location is just few minutes walk from subway. Staff is very and speak english pretty well. Would definitely recommend this one.

The front desk staff were very helpful with organizing our stay in Madrid. The location was great and despite road and sidewalk construction the rooms were very quiet.

Hotel was downtown, just a few blocks from most attractions. It was very clean and quiet. Staff was quite helpful.

It is very convenient to stay as the hotel is right on the down town and provides free laptop and internet access.

No tuvimos ningun contratiempo en el hotel,buen servicio,solo que en el baño solo podriamos estar una persona a la vez ya que era transparente el vidrio de la bañera y nosotros eramos cuaro ,teniamos que esperar hasta que terminara cada uno para arreglarnos.Esta excelentmente ubicado a 70 metros de la estacion del metro y a 50 metros de la Ave. Gran Via.

Staff friendly but failed to remedy lack of plug for basin and more importantly, the laptop in the room did not work.

We were three friends who wanted to visit madrid from a central area. The hotel is a small boutique hotel, clean and well positioned to visit all the main areas of the town. A few paces far from the underground, it's possible to reach the central Madrid by foot and there are a lot of shops and restaurant in the area.

Nice,simple and modern. excellent location

Bathroom modern but not pratical at all !

Good general experience. Rooms on top floor are really attic rooms with skylights only. But design is nice.

Well located and priced for short stays. The staff were exceptionally helpful considering my unwell condition at the time.

Very nice place to stay in Madrid. Strongly recomended.

Hotel très bien situé avec d'excellentes prestations. La chambre familiale est de bonne dimension, déco high tech, ambiance feutrée. Seul le tarif peut freiner... Hotel à recommander fortement.

Loved it! Second time at this hotel and I am not disappointed. Very close to the Royal Palace, walking distance to Puerta del Sol, Plaza Mayor and most tourist sights.

Excellent Location in Madrid, near to transport and attractions. Staff very helpfull. Would stay again.

It's location is excellent (just off Plaza Santo Domingo on San Bernardo Street and Santo Domingo Metro Stop). We were able to walk 10 - 15 min to Plaza Mayor, the Royal Palace, Sol, etc., basically any central area. We even walked back from the Prado area via Sol. The area feels safe, the Gran via is at the end of the street. Grand Via is maybe a little seedy at night, but seems safe and its busy with foot traffic. Also the Metro system in Madrid is excellent and the Santo Domingo stop is less than a block away(Main entrance is on the Plaza de Santa Domingo and a second,small entrance is on Grand Via). We stayed in a Quad-family room as we have two older teenagers and they slept in bunk beds which were okay. Some of the room's ceilings are low and both my son and I had to duck under the doorway to the bathroom. The room was on the sixth floor and had a skylight and a window. With the windows closed the room was too warm (Mid March). We kept the window open to get a comfortable temperature. From the back patio of a nearby pub we were treated to a St Patrick's day singer until about 2am on Saturday Night. There are were ~6 different light switch controls on the beds headboard. I tripped the room circuit breaker when trying to get the right combination of lighting and had to get the front desk to reset it. We enjoyed the free juices, water and coffee from 12:00 to 23:00. These were appreciated before/after mid-afternoon siesta and before bed. We did not try the breakfast buffet, but instead walked to the nearby Plaza De Callao for a Churros Con Chocolate experiance at a cafe recommended by Rick Steves. - Central Location. - Clean and modern. - 2 internet stations with free access. - Free wireless internet in rooms. - Good Shower - lcd tv (CNN and BBC international) - Complementary Juices and Hot beverage bar from 12:00 to 23:00. -Quad rooms available. All in all a good set-up and we'd stay here again.

What a great find! Would recommend anyone that goes to Madrid to stay there! We had a great experience, the staff were very helpful and the rooms were lovely. In the heart of the shopping district and walking distance to everywhere. I will stay there every time I visit Madrid.

First time in Madrid. Hotel was clean, modern and convenient with friendly staff. Seemed to be reasonably priced. I would stay there again.

The room was small. The shower had a thermostat and would never get hot. I requested several times that it be adjusted so I could take a hot shower instead of a warm shower. The request was met with smiles and assurances that it would be done but it was never fixed the whole time I was there. The location ws very convenient. I think there are other non-chain hotels which offer more for the money.

Hotel très bien situé pour visiter la ville, un peu bruyant la nuit cependant (à l'extérieur de l'hotel) nous avons été très satisfaits de notre séjour.

We spent 2 nights in Madrid and really enjoyed our stay at Petit Palace. The location was perfect for us as we were able to walk to the market and other attractions. There were many interesting eating areas nearby. We found our room to be very clean and quite spacious. The staff were very helpful and friendly. It would have been nice to have free coffee available in the morning as we always had to walk a block or so to pick some up. Otherwise it was great and the location perfect.

Lovely hotel very convenient to metro and shops, bedrooms small but nice, however dining room not very comfortable.Staff exellent

As usual, the stay in Madrid was perfect. See you soon. Regards Marc

Hi-tech stile hotel (if you like it) Very well located in a quiet street just in the centre of the town.

First time we went to Madrid. Came at night and were friendly greated. Super location in the center of Madrid. Easy to get around and no need for other transportation - but it was not a problem to get a taxi, bus ect. they were to find around every corner. Stayed in a room for 4 people, no problems at all. Big enough, and the beds were comfortable. Really nice bathroom with a big masage shower. Totally cleaned every day. We can certinatly recommend this hotel.

This hotel is at a prime location. It is in the center of it all and walking-distance to anything. The room was very small. The whole hotel was small. I made the mistake of scractching my eye with the blanket while sleeping and I contracted conjunctivitis (pink eye) the next day. So, obviously it was dirty. The room had a great A/C unit (very powerful).

This was my first time in Madrid and was very impressed with this hotel especially at the price. The staff were courteous and friendly. The free internet in the room and lobby was very useful. Only a few things, the rooms are a little small and there was construction work beside the hotel at the time. 10 minute walk to puerta del sol. I would definitely recommend this hotel

This hotel is very very god i was surprises from the rooms the fitting-out. The Breakfast is excellent.

Great location, nice personnel, friendly and helpfull and acommodating. Free WiFi, always a perk plus computers for residents. Good breakfast,modern decoration, nice bathrooms. Hotel right on a plaza, Plaza Sto. Domingo, full of restaurants, shops, antique shops, tapas bars ans only 50 meters from Gran Via. Great location, nice modern facilites (small), super flat screen hi definition TV, etc. People at reception are very nice and this is always a plus. Would go there again.

50 meters away from Gran Via, great location. Newly remodeled, nice modern decoration, free WiFi in all rooms and Internet services, good breackfast (not included), overall nice hotel, would surely return.

Breakfast ok,but the coffee could be better.

Well, i was totaly satisfied. If im going to Madrid again ill stay there again.

The parking is far away and expensive

We booked a family room for 4 people, 2 adults and 2 16 year olds. The room was compact but we were not under each others feet, it had a well stocked mini bar, full sky tv on a large flat screen monitor and complimentary internet access through a lap top.The bathroom was large and the power shower was superb, constant hot water.Breakfast was quoted at 9 euros per person, a little expensive I thought, so we chose to eat out.For 10 euros continental breakfast is available for 4 people in the roof restaurant at the local dept. store together with a fantastic view over the city. There are many other cafes near bye.The hotel is really well situated for all the main points of interest, and especially for those who like to shop! In conclusion the hotel was great value for money, and I would recommend it to anyone visiting Madrid

The location of the hotel is very good, less than a block from la Gran Via and, minutes to puerta del Sol and Plaza Mayor. The metro is just 2 minutes waking. The hotel is near to many kinds of restaurants, atraccions and shops. They offer us advice where to go and even did restaurant reservations for us. The fact of having computer in the room is so useful. The common areas are small, but nice and confortable. Staff is very friendly and always trying to help. The only thing I would ask is to include breakfast in the prince of the room...it is very convenient for turist and give a plus in the service. At the moment next to the hotel there is a building under construction, wich is not so nice, but once that is finished the complete plaza (which is infront of the hotel) will be a very pretty place.

Very nice hotel, excellent surroundings, excellent breakfast.we are very pleased with it.

Our family room was clean and quiet notwithstanding being situated in CBD. The counter staff was not helpful. The map displayed could have been better to allow driver to locate the hotel.

Spazio moderno e ben gestito, buoni i servizi offerti. Comodo per muoversi a piedi o in metro.

Hotel carino per chi ama il design moderno; lo spazio, in generale, un po' troppo ristretto: camere piccole se si è in più di 2, i corridoi un po' troppo bui, sala colazione unico ambiente con la hall! Però buona la prima colazione ed il servizio. Buon rapporto qualità/prezzo

A good hotel for a short stay stay, well equipped rooms in a good location. Public transport services the area well, all points accessible. Staff were polite and professional. Room was well furnished, recent refurbishment was eveident. Double glazed room protects against sound of workmen refurbishing adjoining block. Hard to criticise as it was perfect for needs, but founf satelite TV limited and the hotel itself is not well signed. My party of 4 occupied to twon room and there was a hgih statisfavtion rating amongst all.

Ottima posizione e ancor + rapporto qualità prezzo

Centrally located hotel, very close to Metro. Modern interior design works well. Staff are very helpful. Would stay again

Very nice and clean hotel . Greta location . One block from Gran Via and bubway statiion. A very goog breakfast . Needos coffe/tea machine un public areas Reception room people superb , very helpful and nice

It was absolutely great!

This was an excellent hotel - I noticed there were quite a few in the chain around Madrid, all central, all offering a high quality of service, especially for the price. Two slight criticisms - there was no hotel bar or alcohol in the mini bar, and we asked for a twin room and got a double.

Very good - only some problems with the lift

El hotel de referencia, aun,no se habia abierto, con lo que nos derivaron al hotel "`posada del peine" de la misma cadena,quedando tambien bastante contentos