Senator Gran Via 70 Spa Hotel - Madrid

Very bad quality of customer service.

The room itself was great, however, when we tried to get dome help from reception, they were dismissive. Pool was lovely, however, you have to book ahead to use it. Very good location, reasonable price.

Staff : Slightly curt, but not rude...was OK Hotel was decent and good

This is my fourth time in Madrid love this city and great shopping.

We wanted to visit and to relax in the spa.We got 2 rooms: one very noisy on gran via and one inside without light and without privacy if we open the window! no air ! we took the hotel also for spa but it was closed for this period without having been informed at the reservation! NO WIFI neither. one room has never been refurnished with soap, shampoo...breakfast was excellent, personnel however could be sometimes mas agradable! having a plane in the afternoon we have asked the possibility (as it is often granted) to keep one room 2 hours more, but the staff (Mr. Dony) didn't even let us finish the question and he answered very roughly NO unless we pay half the price (my husband was near to have a heart attack with this impoliteness never encountered before)

The hotel staff were very welcoming and helpful. There were always staff available with excellent English to assist when needed. A perfect base for exploring Madrid - and good relaxation and services in Spa area. I and my 16 year old daughter would both return to this hotel.

Perfect for us. The old town is just across the street and an few hundred meters walk.

Everything was very good until the very end. Having advertised a shuttle bus to the airport (6euros) the hotel took my money and I was booked. When the bus did not arrive - and the travel company informed the manager that they would not be sending a replacement, she shrugged her shoulders and said I would have to take a taxi. Suppose I hadn't got the money for a taxi at the end of my stay? - Too bad. Not the hotel's responsibility. Rubbish. Of course it's the hotel's responsibility. For the sake of 15 euros that changed a happy customer into an unhappy customer. In fact if they'd merely offered to pay I would have been happy and would have paid myself.