Hotel Petit Palace Puerta del Sol - Madrid

Hotel central location, but was very worn and not clean. Dark and dingy hallways also worn. Wood floors in rooms dusty and bathrooms not clean. Too many other hotel options in area of Puerta del Sol. WOULD NOT RECOMMEND unless they go through major renovations.

We had a wonderful time at the hotel. The staff is extremly helpful. We sent a few email correspondences about arrival, rooms and payment and all emails were responded to promptly. The staff was very welcoming. Clean rooms. Location was amazing. Safe and in the middle of everything. My wife and I would def stay here again.

Just popped over for a quick weekend and hotel was ideal - classy, comfortable and very centrally located.

Very good location near museums and opera the pedestrian street is nice and without traffic's problems

Our first time i Madrid. Location of hotel was perfect!!! Quiet, but lively street in the heart of Madrid!We got what we expected and had at great time. Great breakfast, nice staff and good beds.

We thoroughly enjoyed our stay at Hotel Petit Palace Puerta del Sol. The location was incredible, the room was modern and clean, excellent bathroom, good buffet breakfast. We would definitely stay there again and recommend it highly.

The hotel was excellant. The location could not have been better. The rooms were spotless and very well serviced. The staff were very friendly and welcoming and could not have been more helpful when I had my wallet stolen. I had the police and card companies sorted out within the the hour.

The best thing about this hotel is the location. you probably can't find a better location in the center of madrid, except the modern hotel which is right next door. the worst thing is the noise. those from the streets are bearable, but you can hear any noise coming from the neighboring rooms & the corridor. staff can be helpful & courteous. wooden floor has not been mopped for a while. i could tell from the soles of my slippers.

I think that the hotel was very nice! The location was perfect, in the heart of the city with major attractions and shops. The hotel was "high tech" style with very nice modern bathroom. The room was pretty spacious, clean and nice. In addition we got free breakfast, though Venere states that the breakfast is not included in the price. This was a real delight for us. The breakfast was extremely good with a lot of tasty things. We are really happy that we stayed at this hotel and could think of coming there back! Highly recommended :)

Location was great....very close to a major metro station and not far to walk to historic district or to museums. Free internet in lobby was a nice way to keep in touch with friends/family. A/C was poor in one of the rooms, but the hotel was full and it was the weekend...so they gave us an extra key so we could keep the a/c running even when we were gone. Shower facilies were great. Rooms were small but adequate. Decor a bit odd, but wasn't important this trip! Breakfast seemed expensive until you realize how hard it is to find a decent breakfast in Madrid. The buffet was enough to satisfy even the big eaters in our family. Desk staff was friendly and helpful. Burger King next door and Starbuck's a few doors down if that is important to you! Rooms could have been quieter....heard noise from out in the hall and from the next room. Had a locked area to store our luggage after checkout...very helpful! Overall, not a bad combination of basic necessities, convenience, and somewhat reasonable pricing in a very expensive city. We would use them again.

Too excpensive breakfast... Should be included in the price! My cousin didn`t like the doors to the toilet/bathroom. It was too "see through"! Except from that thing, SUPERB location.

Due to construction work we had major difficulties in getting to the hotel. This should have been communicated before by the time of reservation. The regristation was very uncomfortable. The room was very nice but the additional bed with two levels was a little bit strange. Beside that the interior of the room was excellent and tasteful.

In dem sehr modern eingerichteten Zimmer ist kein Platz zur Ablage. Es gibt nur den kleinen Schrank zum Aufhängen der Kleider, aber fast nichts zum Ablegen. Mit 2 Personen weiß man nicht, wohin mit der Wäsche, zumal bei längerem Aufenthalt. Ein Witz ist der Tresor. Es ist nicht möglich, ihn zu bedienen, nur von innen des Kleiderschranks, aber der ist zu klein, um hineinkrabbeln,selbst bei meiner Größe von nur 1,58 und 50 kg Gewicht. Im Zimmer wäre genug Platz, ein Regal oder einen Wäscheschrank aufzustellen, um etwas abzulegen. Das gleiche gilt für das Bad. Für kleine Personen sind die Badetücher kaum erreichbar. Bei der Einrichtung aller Räume hat ein Designer gewirkt ohne Kenntnis vom praktischen Leben. Er hat hier sicherlich nie mehrere Tage übernachtet.

Convenientissima la stanza da 4 persone. personale gentile e disponibile. camere abbastanza pulite. posto centralissimo con la fermata della metro a due passi.siamo rimaste soddisfatte anche perchè madrid è stupenda!

A good location within Madrid centre. The place is OK and the staff friendly. Parking can be a problem (expensive in the nearest parking, but usefull in such area). One dificulty is to know that different Petit Palace Hotels exists around (do not mixt yours).

This hotel exceeded our expectations. Not only was it in a great location (walking distance to everything), but the room was clean and comfortable. I would not hesitate to recommend this hotel.

Great room, maybe a little bit little. Very convenient for visitors because it's near to underground and in the city center!

The hotel has obviously under gone major refurbishment and it shows. The rooms are clean and very modern with LCD TV and full body shower. The rooms are very small and the dividing panel between bath room and bedroom is forsted glass but with a see through centre panel. This means you can see (and hear!) the other person on the toilet. Without doubt more suitable for couples or very close friends. Staff were excellent and location is superb. Seconds from SOL and a short walk to a number of cafe bars and a club just opposite but far enough away not to be noisy

No garage, in contradiction with website info. Too much noise inside the hotel, during the night. Rooms needs proper care in terms of sanitary equipment, walls, doors. Excellent location. Warm welcome.

Room far too small to be classified as a double. Bed up against the wall,only one side could be used. Desk area taken up by the TV standing on it. Luggage rack unusable,as table-top over lapped it. No space to move with two people in there. Bathroom light-switch blocked by the Tv. Walls needed cleaning or painting. We asked to see the manager but no-one knew who or when they were on duty, they could not be reached as there was no phone connection. Left a letter for the manager but have not received a responce as yet.

The room is spacious to accomodate a family of four. The room provides laptop computer with internet access, which is a definite strength. The decor of the room is modern and pleasing. However, the glass door of the bathroom could be an embarrassment for shy people. The location of the hotel is excellent for sightseeing and shopping. It is in a central area, and is very close to the metro station. This is complemented by the only shortcoming - the noise level. I would consider coming back to stay at the same hotel if I return to Madrid.

The only downside to the hotel were factors beyond the control of the hotel. There was a great deal of 24hr building work being done in and around the Puerta Del Sol area in relation to the Madrid Underground system. The works carried on throughout the night and even in a 5th floor room, with windows shut, the sound of the work was clearly audible - broken nights' sleep were the result. Otherwise, a fantastically central location for the city and all of the sight. If returning to Madrid, I would stay here again - had a quad room for 2 adults and two kids. The room was spacious enough for the purposes of a 3 night break - I did not go to Madrid to stay in my hotel room! Very clean and tastefully decorated.

Location was great, room was great except there was the constant sound of running/flushing water through the aircon vent. Fortunately, it sounded therapeutic - almost like being at a seaside resort. But that shouldn't have been the case. That's why overall, it's just below "excellent". Would recommend it anytime.

I recommend thi hotel primarily because of the strategic location which is in the heart of Madrid. The quality of the service and the price certainly make this hotel worth considering again when I go back to Madrid.

Hotel is in a brilliant location, right in the heart of Madrid (our Lonely Planet walks around Madrid began almost outside this hotel). Hotel rooms are very modern with internet access...highly recommended for any Madrid tourists

Tres bon hotel ,bien placé chambre de 4 personnes spacieuse

Great location. Spacious room. Glass door to bathroom a bit weird!

Very pleasant stay. Excellent location. Lack of signage in reception in public areas. (Perhaps due to building work?) Staff very quick and efficient in dealing with monor faults in room. Suggest you supply sticky tape and newspaper to guests who wish privacy in toilet!

Localização perfeita para conhecer a parte antiga de Madri. Conveniente para sair à noite, estação de metrô muito perto, etc. Pontos negativos : 1. no search do venere.com, aparece como capaz de acomodar 03 pessoas (mas haja esforço para fazê-lo). 2. só no checkout é que avisaram que o mini-bar era gratuito... (e com certeza já cobraram por isso...)

We didn't much like the glass swing door of the bathroom - not a lot of privacy ! My wife is small and the towel holder was just a bit too high to reach, as were the hangers in the wardrobe. Noisy neighbours during the night were a bit of a nuisance on one occasion, thin walls? Overall, the hotel was great for the price we paid and the staff more than helpful.

Although the Petite Palace Puerta Del Sol was certainly well located, the hotel had no amenities other than very slow computers and a small breakfast room with high priced continental breakfast. The room was VERY noisy with building going on next door and around the area. They had NO Air Conditioning, and windows had to be left open which gave no privacy whatsoever. The hotel was not well maintained.

This was an excellent hotel for the price-- I paid 95 euros for a triple room, which had a king size bed and a bunk bed. The room was very spacious, clean and modern. The best part is that it is in an ideal location, literally a few steps away from Puerta del Sol, in the center of the city, walking distance from the major sites. There is free internet access on 2 public computers (which were always available) on the 2nd floor; breakfast not included so I can't comment on the food. Note that the room's bathroom door is partly see-through so it is not very private. Construction noise during the daytime was a little bothersome at our afternoon "siesta" but overall this was a great hotel and I would stay there again in a heartbeat if I return to Madrid.

Why bathroom door have no key? :-)

Delayed by 30 mins checking-in because Hotel computers not working. No info pack in room - except a telephone sheet - so no info in room on breakfast cost/hotel facilities or recommended shops/bars/places to eat.Had 2 rooms booked - one had internet access (big plus point) exercise bike,trouser press and balcony - other room bigger but none of the other rooms facilities.Understand hotel only been open a month so maybe some of the facilities not yet completely added - but expect rates to rise once established. Overall a very pleasant stay and would recomend.

Rooms are very small. very little space to move around in. The batroom is not private enough as the door is quite see through and does not guard against noises,

The hotel looked good, but my experience was poor. The first room was spacious and quiet but the shower only had scalding hot water (I later heard other guests complain of the same thing). It took a long time to get assistance and, when it could not be fixed, I had to argue to get another room. The next room was small, noisy and smelled strongly of paint but by that time it was quite late and I needed to sleep after a long flight. The next morning I went out and on returning found builders and building equipment in my room and dust everywhere, including all over my bags which I had fortunately packed. When I complained on checkout, I was told "They are just our builders". I realised the floor of both the rooms I had been allocated was still under construction. The experience was appalling (including the security issue about people wandering in and out of my room and leaving it open while I was still checked in, let alone putting building dirt all over my possession). I luckily found a lovely hotel, the Palacio San Martin which I highly recommend.