Hotel The Royal Norfolk - London

Great Location, good breakfast, staff ok, not more than 3 nights! Room enought but the BATHROOM IS REALLY POOR, NOT BIGGER THAN ONE IN AIRPLANE!!! THAT'S REALLY UNCONFORTABLE! NOT INTERN. TV. BEDS CONFORTABLE. NO LIFT THAT'S ALSO NOT THAT NICE, THE HOTEL IS A LABYRINT.

Possibly the worst London hotel experience I have had. Plus: clean, reasonable breakfast Minus: tiniest bathroom I have ever seen. I am 5'7" and slim - anyone else would not fit! Tiny TV, no on/off button or remote. Nowhere to leave a laptop. Wardrobe 15" wide, no hanger for trousers. Sticky door lock. Frosted glass windows on 2nd floor room.

2012 Olympics is coming. Please fix the lift! Also, the quality of English breakfast has been decreasing. It is too oily. Please improve! We are frequent visitors of this hotels (>10 times). We do hope it has good business!

A hotel of more than four floors must have a LIFT!!!

Fix the lift, please!!!

The room rate has been increased, but the facilities have not been improved. Please fix the lift!!!

4th floor without elevator ! it was not working and as the receptionist said will never be repaired, so please inform people on internet that the elevator is not existing ! Never seen a smaller bathroom before, have to leave the door open otherwise you have a clostrofoby crisis ! you can not even dress in the bathroom ...

London is expensive, but this hotel is a combination of several buildings. We had to go through a maze of hallways & stairways to get to our tiny, tiny room. Overall the room was clean, but old and very small with and even small bath. I'll look for different hotel next time

Shabby hotel in an interesting, but downscale neigborhood. Excellent access to all parts of London and points beyond due to proximity to Paddington Station. Tiny room with a miniscule bathroom. Noisy street below. Drunken quarrels by night most of the seven nights we spent here. Breakfasts were mediocre.

We are frequent guests. Thank you for arranging the same nice room to us every time! It makes us like coming back to home. However, just a gentle reminder - please fix the lift and install fan in rooms or guests would move to the new hotels nearby. The lift has been out of order for about two years. It is quite hot to stay in the room during summer (There is a cooler in the breakfast room and a fan at the reception, why not the guest rooms?).

Too pricey for what you get. It's ok for short term stay. excellent location near Pattington station.

The guy on the desk tried to charge me in advance for the stay even though the booking indicated payment after stay. He also seemed a bit hostile and unwelcoming. Then I was given a shoebox room on the 4th floor and there was no elevator operating in the hotel. It is nearly impossible to find your room in the maze of corridors and stair wells. There is no airconditioning (it was 26degC in London). In general the remaining staff were friendly and helpful and the hotel is well located for transport and restaurants if a bit noisy due to the bars outside.

We had asked for rooms near to each other, we did that in september last year, but we got rooms far from each other! And they was not willing to change that at all. The first day we didn't get any cleaning, we had to ask for that. The stay didn't live up to our expectations

The best of it all is the location; next to tube station and overlooking a garden. the worst...the maze-like distribution of the rooms. it took us a while to find ours. i was relieved to see that other guests were wandering up and down the hallways searching for theirs. if you have problems in orientation, please avoid this hotel, otherwise it's fine but nothing to be very proud of. the multiracial staff does its best but still...we won't come back.

Very very very small. The toilet room is bad

Small hotel in old building slightly run down. Rooms are rather small but clean and more than decent. 47GBP per night in a single room in London is very cheap and quality provided for it fair. Easy access to metro, buses and trains in Paddington, good location, lots of restaurants around. Breakfast served at the table, no buffet, 2GBP extra for Full English breakfast rather than Continental (it's worth it!). Will definitely come back for short stay, holiday related.

Very traditional and great English breakfast! Must try!!!

The room was tiny, and a little bit noisy because the underground station (Paddington) it was under ther hotel. But according to the price of London's hotels, it's a good place to stay. There was no lifts. The breakfast was OK. The personal is kind and the sourrondings of the hotel are very good, you have indian restaurants, burguer king, exchange shops, McDonalds, pubs, chinese food, moroccan food... and the underground in front of the hotel. I reccomend this hotel to young couples who are going to be in the room only to sleep. It's nice and very clean.

Nice little bit older hotel in very good place few steps from Paddington station. We can recommend this hotel to everyone who wants visit London and finds good accomodation in good place for very average price. We will return.

This was the first time and the last one in this hotel. It is really bad. Good the location but the bathroom was really the worst I have ever seen at a hotel,no room to move inside, the towels really bad,I didnt have a good stay there. I will never stay again at this hotel.

We were a group of 9 students and I have never stayed in a better hotel in London. It is standard, but clean and it has got a charming old-fashioned style. The hotel is situated only metres away from the tube station, but in a quiet and friendly neighbourhood. Admittedly, the breakfast room is rather small, but early birds will not have to queue.

This was ideal for a 3 days stay in London. The beds and pillows were the most comfortable of any hotel I have stayed in recent memory. The bathrooms were clean and the bathtubs spacious and inviting. Shower pressure was excellent. The only drawback was the warm weather which made it necessary to keep the window open at night. There was alot of street and pub noise. Overall, I would stay here again.

El hotel está limpio y bien situado. El desayuno es correcto. Las habitaciones son pequeñas pero completas. El baño muy pequeño. El principal problema del hotel es que el ascensor nunca funciona, aunque siempre prometen que están a punto de arreglarlo.

Sehr gute Lage! Saubere Zimmer, gutes Frühstück. Preis - Leistung passt.

Small but comfortable hotel.Bad points: no lift, stairs noisy and intrincated, very small bathroom.Good: excellent breakfast, friendly recepcionist,station just 2 minutes from hotel to reach any place in central London.Good restaurantss and shops (Internet cafe)next to hotel.

La ubicación del Hotel es buena, a menos de 100 metros de la estación de metro y de Paddington. Los alrededores tranquilos y a poca distancia caminando del Hyde Park. La cama es cómoda, el tamaño de la habitación es tal cual el de las fotos, lo increiblemente pequeño e incómodo es el baño, prácticamente debes ducharte sobre el WC, nunca imaginé que podía existir un baño tan pequeño, como el de un avión pero con ducha. Los pasillos para llegar a la habitación eran laberínticos, con escaleras que subían y bajaban. Por suerte nos tocó una habitación en el primer piso ya que el ascensor no funcionaba. Los empleados eran correctos y amables.

Excellent location, some rooms can be a bit tight, but are clean. Staff ok English breakfast good. Overall could do with an up grade but that said a great place for a weekend break. I for one will be back P.s. Value for money compared with some hotels in London.

Could do with a lick of paint, and carpets and curtains would benefit from total replacement. Excellent breakfast. Overall for a short stay (1-2 nights) value for the price paid

I have been to London 5 times. The price for the bedroom is to high because of the very small room, it was difficult to arrange with luggage and 2 person.

L'Hotel era in un'ottima posizione (di fronte alla metro paddington e a numerose fermate bus)... questo è l'unico pregio... Camera al 6 piano senza ascenzore, le camere venivano pulite tardi (intorno alle 15.00) e a quell'ora eravamo in stanza a riposare, il bagno era un buco,usciva pochissima acqua dalla doccia e lo scarico era lento. Non c'era una finestra in bagno e la camera era stretta

Very long way to our room, no lift and no help offered with luggage, otherwise ok. Tiny but cozy rooms, central location and adeguate breakfest with shrunken sausage.

This hotel is ideal if you need to be in Paddington. It is about 100 yards from the station. It is a bit shabby but clean and the man on reception was very friendly. The lift wasn't working on June 10th. The double room I had was quite big and very clean. It was a bit noisy from the shower/bathroom fan from next door. The breakfast was very fast and OK but not special, however it was free!Overall I would recommend it if you need to stay in Paddington and don't want to pay too much - it was very reasonable.

The room was small with stagnant air. the bathroom's window was locked and the old sink without mixer.

Keep well away from this horrid place. You'll be throwing your money down the toilet

It's almost perfect location to stay in London. You can take Heathrow express directly between the airport to here Paddington station, and also available to take 4 differnt of tube lines in this area such as Circle, District, Bakerloo, and Hammersmith & City. Breackfast was good. Room was clean enough. The only one thing, I should ask that if the room has a bath, not only shower room because it's important for Japanese to have relax while staying there.

I have stayed previously about 10 years ago and standards have been fully maintained.

The toilette was very small and it was inside the cupboard!!

Only stayed one night but it felt like home.

We got what we expected. Thus no problem. We are happy. At the exception of the man who welcomed us at reception desk (as friendly as a prison gate), everything went well. Just for info, the lift still does not work (no issue for us since we travel pretty lightweight, but for the others .....)

Superb location.Very nice staff (mainly on our arrival date 13.03.09 afternoon 2.30 pm) Good breakfast. 1st little bit hard to find your room .(good labyrinth game with child). I would go back.

Lift was not working, and there was no man to help as the recepionisi was a girl. I had to carry my two bags to the third floor alnoe!

The lift was out of order (again)! We had to move our luggage on our own. However, we stayed again because the English breakfast is GREAT! Moreover, the hotel is located near Paddington Station. It is very convenient for fast runner!

This hotel was perfect for what we needed- a short stay in London. All amenities were within walking distance. The room was neat, tidy, warm enough and had everything we need. We would definitely stay here again.

We have been at the Hotel before, but this time We got at better room. The staff but one, were friendly and helpfull. We will come back again, and hope for an even better room! We mimissed the elevator, and hope the Hotel will bay a new one,the stairs are terrible.

First, let me say that the location is excellent. We are not difficult to please but I specifically booked this hotel because it listed an elevator. When we arrived, we were given a room on the top floor (4 floors up) and told that the elevator was broken. I understand that problems occur, but we booked our room months ahead of time and we were told that the elevator had been broken for a few weeks (not a last minute problem!). Someone should have notified us before our arrival. The bathroom also left a lot to be desired. Although I suppose it was technically clean, it looked horrible and looked very dirty due to very old flooring and old fittings. Finally, we booked a room for two adults and one child. I had specifically requested one large bed and one single bed. Our room had three single beds. Not satisfactory at all!

This is the WORST hotel I have ever stayed in!!! I will never stay here again and do not recommend it to anyone. The room they initially gave me was HORRIBLE!!! Room 412-avoid it at all costs! It had a strong musty scent, no windows and moldy walls! The heating was up so high I was sweating and carrying a terrible headache! The room was TINY - cld only fit a single bed infact when u opened the door it hit the bed. I couldnt get in with my suitcase at the same time. I mean I couldnt even begin to turn around in this place. The hotel lifts were broken and my room was on the 4th floor - they have very steep spiralling staircases and the place is like a MAZE! To get to my room I had to go up the stairs, down some staris, up again and then outside onto a bridge and then down some stairs...This is ridiculous!The room they initially gave be was HORRIBLE! I asked for a refund and so they offered to find me another room...It was cleaner, not much bigger, heating was still a problem, and when u put the light on in the bathroom it made a v.loud noise for upto an hr after switching off. You could only flash the toilet once and then had to wait a while before flashing again! If ur going to stay here, and i dont recommend it, avoid room 412 - no one in their right mind would want to stay in it. The staff were very friendly, but i'm afraid no amount of friendliness can ever make up for the hotels numerous ills!!!

Ths relatively small rooms were adequate for our needs. The breakfast was good and efficiently served.In spite of the fact that the rooms showed some wear and tear, they were clean, and the staff pleasant. The hotel is a few steps from Paddington Station, which made it easy to access all locations in London. We were extremely pleased with our visit to the Royal Norfolk.

We were transiting to Australia and the location for trains to Heathrow is good. The hotel layout resembles a rabbit warren and the lift was not working! As a couple we were allocated a room with a double bed. The room was microscopic in size - there was nowhere to put your baggage. The shower was so small you could not move to wash yourself properly. The licensing authorities should not allow this hotel to rent out rooms like this one as a double. Breakfast was adequate.

The bathroom was very small, and dirty.The wellcoming was cold. I had to ask to change the room because the window was closed;And the heating didn't work. The breakfast was simple.The lift was very small. The hotel was close to the underground, that the one positive point for me.

Great value for money. Rooms aren't too big but it's normal ion London. Very clean rooms, nice breakafst and friendly staff.

The location is excellent and works well for a visit to all of London (convenient to the underground and airport connections at Paddington). Overall, the hotel is charming and has the feel of older London. One suggestion is to update the carpeting - while clean, it detracts from the ambiance. Breakfast is included and good. Will stay there again.

We stay in this hotel whenever we visit London because it is close to Paddington Station. The transport is so conveient.

This hotel is very convenient to Paddington Station. But don't plan to stay in it for more than one night. It's very noisy and the rooms are quite small. In addition, there's a lot of stair climbing to do, even if you use the lift. An Internet cafe is just across the street, so don't pay for hotel WiFi.

Very convenient to Paddington station. Rooms small but ok. Good breakfast. Lift was not convenient to use for our room

Very convenient location for Paddington Station. Our twin room was very small but fine for a 1 night stay. Shower in bathroom worse than useless. Good breakfast.

I stayed in London for 3 nights. The room i booked was a double bed as a single is just too small. The staff are unhelpful. The room was so small. Everytime i showered i flooded the bathroom as the shower stall must have been made for vertically and horizontally challenged people. The rating was a 3 star. I would give it a 1. At least in Canada, a 3 star enables you to sit on the toilet and be able to close the door.

WE will come back to the hotel during this summer.

Had twin beds, picture showed queen bed. shower hard to get into. Room was small with no chair.

Toilet and shower room very, very small which lowers my opinion of the hotel. Breakfast was said to be buffe style, but for that it was very poor. The hotel could be recommended to young and small people

I was really impressed with the accomodation, the rooms are very clean, neat and quite comfortable. Their winning english breakfast was delicious. The location is central to most london attractions and of cause the london shopping district (oxfort street). I must say it was worth the price, I actually wished I could stay a little longer.

Well, I need to say employees were all nice, kind and very helping. I have to thank all of them one by one. The rooms are quite small but absolutely clean. Well, it's noisy because of all restaurants around, tourists coming and going all the time... but I've slept very well all nights.:) The breakfast in my view was good. I still think the price was a bit high, but anyway, this is London and the service was good. You have access to metro, buses and Taxis very easily. An internet cafe is just on the other side of the street, and all kinds of restaurants are around. Bank and post office are also near. Overall, in comparison to the price you pay, this is a good hotel, yes, I'll come back there.

Very clean rooms, 30 second walk to paddington station which is within a 10 minute ride to most major locations in London. Noise from the station was never an issue, beds were clean and comfortable. Staff was very helpful with providing tickets to the wax museum and were on time with the wake up calls. Only issue was the tiny rooms and tiny bathroom, but thats typical of London hotels.

Have stayed at this Hotel before and had a much more spacious room. Was disappointed with the value for money this time. The location is ideal but noisey.

Good straightforward hotel offering no more and no less than it promises. Price is reasonable and it is conveniently located for Padddington Station. I have stayed before and will likely stay again.

The room was facing the garbage dump of the Burger King with all sorts of fumes coming through. Close to Paddington station so one can feel the rattling of the trains going by from 5am until 2am. The toilet facility in the room was makeshift with a molded garbage can and even when I informed them to remove it, it was still there. Let's just say this is a hostel, good for hitch hikers travelling around who need a room for one night.

My room was extremely tiny! I've never seen such a small room ! The bathroom was extremely tiny. I was not able to have a shower because of missing of space! Moreover, the room was very noisy because of cars and people shouting all the time. The only positive thing was the position, close to Padding Station but that is not a problem in London. In conclusion, I don't recommend this hotel for your staying in London. Too expensive for what you get!

Perfectly located only 100m away from paddington station,welcoming and well informed reception staff,rooms are clean and cosy,good value for the money.will come back again

Personnel doesn't smile, except nice lady working at reception desk, the night clerk and boy at breakfast. Rooms are small and old, but very clean ( most important thing ), the hotel is so close to tube station and bus stops. By the way I would come back to this Hotel.

Room itself was not too bad, but the bathroom was really very very small. We have stayed in many hotels over the years, but this one is the smallest we have seen (like being in a caravan). For breakfast you could choose between a continental or English breakfast. Both ok. Underground Station Paddington is only a minute away and there are enough restaurants around the hotel for dinner.

Didn't actually stay at Royal Norfolk. Due to a 'computer error' my party was moved to another hotel. This was the Athena Hotel, which was not far away in Sussex Gardens, but still a slight inconvenience.

Excellent relationship between price/quality, large twin room, clean, but cheap breakfast

Hotel located at corner of a pleasant tree lined square only 2 mins from Paddington Station. Clean ensuite rooms with Satellite TV and coffee making facilities. Good breakfast served in a spacious breakfast room

The hotel is conveniently located just around the corner from Paddington Train and Underground station. Staff really makes an effort and is really friendly.

Hotel was as we expected, not great but ok. Very small room, some noise could be heard from Paddington Station. Breakfast was ok, you could choose between English or Continental Breakfast.

Das Zimmer war sehr klein, die Tapeten flüchteten bereits von der Wand. Im schimmeligen Bad war ein schimmliger Duschvorhang, der einem am Bein klebte, wenn man auf der Toilette saß. Der Teppich war dreckig. Wir hatten allerdings ein recht ruhiges Zimmer nach hinten raus. Ansonsten war das Hotel ordentlich, das Personal freundlich und das Frühstück recht lecker.

Camere pulite. colazione abbondante. noi eravamo al quarto piano e sentivamo il rumore della caldaia soprastante....diciamo un po' rumorosetta.tanti ristoranti intorno all'hotel. comunque buon rapporto qualità/prezzo

Está situado e un costado del metro de Paddinton, lo que representa ruido de noche, pero en realidad lo más grave es el baño. Es una minúscula caseta telefónica convertida en ducha, realmente es un logro bañarse, preferiría pagar más dinero por un espacio respetable. Es una lástima porque por fuera y en la recepción el hotel parecería de mayor calidad. No lo recomiendo para quien espera descansar bien después de un día de caminar por Londres. Los alrededores son buenos porque se está muy cerca de la zona residencial de Hayde Park.

Great base to see london,easy to find good transport links,down side front rooms can be noisy with road traffic etc...

Excellent location for travelers; very close walk to Paddington station/Heathrow Express. The twin room we stayed in was small with a tiny shower room, but very clean. Breakfast area is charming, but the included breakfast is not great. Desk staff were friendly and extremely helpful.

Tiny hotel but comfortable. Breakfast not abundant (no buffet) but you can choose between English or continental breakfast. Cleanliness regular with change of bed sheets and towels. Its very quick and near to Paddington Rail Station and tube station, a lot of fast foods and steak houses near the hotel.

It is very near the Paddington Station. So it is good for a short stay in London.

Very reasonably priced for triplet room during peak season and staff were very accomodating. Breakfast is included in the price and is served at your table. Reception is manned 24 hours a day so there is no problem with coming back late after gigs, shows etc.

La qualità dell'hotel è molto buona, la stanza accogliente ed adeguata per un soggiorno breve a Londra. Il personale è competente e molto gentile. La zona in cui si trova questo hotel è servita da ben 4 linee della metro quindi spostarsi per qualsiasi parte della città è veramente facile. Consiglio questo hotel.

We had a good time! Nice spacious room, good beds and a nice bathroom. We were not bothered by noice from the train station even though we had the windows open at night. Nice breakfast room and friendly staff. Only comment: We were asked to pay for the entire stay when checking in, which was not mentioned anywhere when we booked the room. However, as there were no problems during the stay we didn't pursue the matter. Nice hotel, would come again :-)

Ridiculously small room (and even more ridiculously small "bathroom") - but it was what I expected for the price.

The bathroom is more than tiny!

Very nice hotel. Good price, excellent location. Clean rooms, good services, possibility of making coffee and tee in the room. Good breakfast.

Room was semi dirty and smelled strongly of smoke from prev guests. Bathroom TINY, hot water took a while to come. Good location though close to Paddington station. Breakfast decent. Ok for overnight stay but no more than that.

The smallest and most terrible bathroom I have ever seen. You actually cannot call that a bathroom, it was smaller than the closet and water was also coming up, toilet not working well. At first the light was not working in the bathroom also and telepnone not working the whole time. TV very poor quality and without remote control. And the worst thing - the room was smelling after some chemicals which made us dizzy and noone paid any attention to this - seemed that some chemicas were spayed against the insects outside our window.

The location is splendid

This hotel was okay for a short stay of 1-2 nights, but would not be okay for a longer stay. The location was very convenient, being close to Paddington station. The room was small and the bathroom was very, very, very small! And it was up a step or two which made it potentially dangerous.

The location is great and the breakfast very good but our room was small and noisy as the train tracks from Paddington were nearby. I could only open my suitcase if it was on the bed. I had requested a double room but got a twin. However, for London on a budget it is probably the best around. I just made another reservation for this years trip

The hotel is very well located within walking didtance of Paddington with luggage..East access to underground and buses Extremely friendly and helpful receptionist The breakfast is very good The room on the small side but has everything you need and for the price is good....Shower in bath without a curtain .... We feel that it is good value for money in London and will stay again..This was our second visit

L'unica vera pecca di questo albergo sono i bagni davvero minuscoli (a livello di camper). Per il resto è adeguato al prezzo, e la colazione è inclusa. Quello che ci fa consigliare questo albergo è la posizione. Per la metropolitana basta attraversare la strada. Proprio fuori l'albergo c'è la fermata del bus turistico. Inoltre è attaccato a vari pub e da non trascurare la vicinanza di Burger King/Mc Donald e KFC (per spuntini veloci ed economici) oltre una serie di ristorantini etnici nei dintorni. Se siete una coppia giovane in vacanza che, come noi, non va in vacanza per l'albergo ma lo usa solo per dormire, allora è adeguato. Dimenticavo, in camera c'è anche lo stereo e vi consigliamo vivamente di mettere la radio su 105.4 (magic) che è solo musica revival, senza speaker...

The Royal Nofolk could work on their hospitality towards their customers. It sometimes felt like we bothered them by asking for the key! Otherwise, the location was perfect and the room was ok. It was my first stay at the RN.

I have nothing good to say about this hotel. From the moment I arrived the assistant made me feel unwelcome, I had heavy luggage which there was no one offering to help me with. To get to my room I had to travel to the 4th floor in a carpeted box which felt terribly un safe only to find I had to climb across the roof of the building to reach my own personal hell hole. The room(?) was litterally a bed and a wardrobe with about 2feet of space to manouvre in. It smelt like what I can only describe as an old man that had wet himself before dying in front of a fire. It was fly infested and provided no heating or hot water. Bathroom facilities provided dirty cracked tiles, mould in the grouting and towels that were 60 years old. The entire premises looked to have had no evidence of any maintanance carried out since the 1900's. I felt thoroughly unsafe throughout the night in this rikerty old building and did not sleep a wink for shivering. I arrived very late and very tired to this hotel/squat and was unable to find any other accomodation at this time, otherwise I would have fled. Never would I wish this experiece upon anyone. The pictures shown on the website are cleverly presented to disguse the hotels appauling state. I advise you to stay away.

I have stayed in dozens of hotels in London over the years, usually depending on the areas in London I am primarily interested in, whether it be sightseeing, shopping, visiting friends, etc. I have never had a worse experience than at the Royal Norfolk. The elevator wasn't working (I don't think it had worked for years). I had recently had knee surgery and decided not to let that postpone my vacation. I chose the hotel because of its location and because it had an elevator. My single room was tiny, which isn't a big problem. The carpeting was extremely dirty and stained. My bed had only the bottom sheet and a stained comforter. I asked for an additional bed sheet and slept without the comforter. The bathroom was one corner of the room and the shower was dirty. There was a sign on my door to make sure my door and window were locked when unoccupied. My window didn't lock. I told the manager upon arrival that I couldn't carry my luggage up the stairs and was told I would "have to wait 2 hours until a porter arrived" (this was at 3:00 in the afternoon). My breakfast was fine as I chose the corn flakes and yogurt. Those who chose the cheese and ham got the one slice of cheese wrapped in cellophane. Those who opted for the English breakfast could only have their eggs done one way. Unbelievable. Obviously, I would not recommend this hotel if I were paid to do so! Best to stick to tried and true hotels.

Hotel staff can't find my booking when I checkin. Finally they gave me the room without window and it was a smoking room which was so disgussing! The set-up of the hotel is poor as too many different sections and narrow stairs which not convenient to carry large luggage to the room. Overall experience was very poor and would not recommend others to stay.

It was only one night stay,before leaving to USA,but overall stay left good impression.Especially surroundings with pubs,Padington station,etc.For short stay I would strongly reccomend this hotell.

I will not stay there another time. We lived on the thrid floor, the elevator was out of order, we had to sit in the hallway to wait for a waiter to give us a table for 15 minutes even when we saw 5 avalable tables when we came in. the room were way too small and the bathroomfacilities even smaller.