Hotel Shaftesbury Premier London Hyde Park - London

For the 4 star hotel (as it was indicated on the hotel's profile) it had a very poor value. It's quite far from any metro stations, the rooms are quite worn... But the most disappointing thing for me was the absence of hot water in the bathroom.

All was perfect . we loved our room .for our next travel in london we'll come back in your hotel. best regards SL

Hotel is difficult to find as there is a similar one on No. 55.

In a good position but the hotel is too expansive for a so small room and the bad service received. No one of the service they have indicated was working except internet wire connection.

Travelling with my parents in a second room: both assigned rooms were in the basement with windows looking toward the breakfast room. Opening the windows meant getting kitchen smell at certain times of the day.Very small rooms for a 4 star hotel.

Although, I had a perfect stay, in the mornings I would wake up always by the smelll of breakfast and the last night, someome was smoking inside the next room to mine and I could smell the awful cigarette smell and couldn't sleep.

We had booked 1 quad room and 3 twin rooms. When we arrived they said to us there was a problem with one twin room and they gave us two single rooms. We couldn't accept because we travelled with children and they can't sleep alone. They didn't give us any other solution. We didn't use the two single but they even wanted we pay for them. It was outrageous.

Hotel great, clean. Staff very helpful and friendly. Would go back , good value. Room for three people good size. Didn't have breakfast in hotel too expensive, can be bought near train station for £4. The only downside was bathroom so small you could brush your teeth in the sink whist sitting on the toilet! Have never seen a bathroom so small. Bath a joke !should be taken out and put shower cubicle in also Doors closing during night or early morning very noisy. Otherwise great.

Whilst the room and the furnishings are to be complimented, the lack of space was appalling; I couldn't even open my suitcase. Also, the bathroom was extremely small. I am of average build but when I stood in the shower recess, when I tried to wash myself, I kept inadvertently hitting teh tap and so turning off the water.

Really nice hotel, clean and comfortable. More spacious than expected given this is central london. Great location, hotel is five minute walk from Paddington train & tube station. Don't bother with the hotel breakfast it is a bit pricey and you can eat at the many cafes close by for a third of the price. Staff were friendly and helpful. Only criticism would be rooms are not very noise-proof - i was woken up by noisy guests next door but this could've just been unlucky, overall a great hotel and good value for money, I will stay here again.

Not good value for money. The hotel rooms need refurbishing. Bathroom are a joke. They are not big enough to stand in let alone take a bath in. Joked with my kids that I was going to fill up the bath and do thirty lengths before breakfast, but reality was if I got into the bath might not get out again. Shower was only option and that was not good. Temperature of water was up and down and at one point scolded my son. THIS IS DANGEROUS. Airconditioning hardly worked at all and room was over hot all the time. Room was not big enough ofr a family of four. Wardobe space was only suitbael for one perosn. Hotel staff lack basic knowledge of facilities and London in general, although pleasant enough. Location was good but would not stay here again if you paid me.

With regard to the central London accomodation quality, this has been a convenient choice. Rooms were small, but comfortable enough for single traveller. Breakfast was too expensive, therefore I chose to have a morning snack at the nearby Paddington station. Would I choose this hotel on a prospective London visit once more ? Probably yes.

We are a family of four and we travel a lot around the world.The hotel is perfect for it rate and the location is recomended if you come from heathrow because its 3 blocks from the paddington station. Its near kensington gardens and the neighbourhood is excellent for families. I recomend very much this hotel

Ho preso una quadrupla, la zona è tranquilla e ben collegata. Il personale parla poco Italiano ma è ben disponibile. La stanza era abbastanza grande con due letti matrimoniali, pulita e ordinata. Il bagno un pò piccolo ma con vasca da bagno con doccia, mancava il bidet.In camera c'era un tavolo con 4 sedie. C'era anche una teiera con tanto di tazze, te, zucchero, latte e qualche biscottino. Fin qui tutto bene. Non lo stesso per la colazione decisamente povera e sconveniente (in offerta a 12 sterline per persona e non c'era nammeno un pezzo di torta). Consiglio il soggiorno senza colazione . Bruno

Triple room very cramped but price in line with size. Bathroom extremely tiny and inconvenient.

They moved us to a different hotel in the smallest room i ever seen. there was a dead rat outside the door of the hotel!

Very, but very small room. A/C was over my head and that was the reason I got ill the third day. And that wall outside my window - just the centymeteres from my room...

The hotel was nicely presented, reception area had a contemporary feel. We did not find the staff particularly friendly on check in, however they were efficient. The room, which was our main bone of contention was the smallest family room I have ever stayed in and we only had backpacks, I would dread to think what it would be like if we had suitcases with us.

A fine place to stay. I like its proximity to to the shopping areas and thr Hyde Park. I how ever find the rooms rather small, even the double rooms

Quite and clean hotel. Comparing price and quality it was a great deal. I suggest to everybody. Only the room is quite small, but we are in London!!!!!

This was amazing value for the size of the room and the location very close to train/tube stations. We only stayed for 1 night and I would recommend it. My only niggle would be the bathroom was rather small and the tv reception wasn't brilliant.

The hotel was good, excellent location,walking distance from Paddington Station, tub and buses. The classification as four star hotel is not adequate. It can be considered as a good 3 stars hotel. Rooms were clean and spacius, with some facilities. The main problem of this structure is that bathrooms were the smallest I have never seen. The room was very hot, but if you consider that the 6th of April was snowing... Finally I can recommed it, good relation quality / price

It sounds to me like a room is so small.

The rooms ar ejust too small. You have to create some more space within the rooms. For example, instead of conventional TV, just put a wall mounted LCD TV. Beside this, not sure if the keyboard based internet access is required. This can be done away with. Also, think of replacing the conventional tray with cups, and flask etc with a wall mounted (space saver design) kettle etc. the good thing is; the rooms are clean and the staff is welcoming!:) I will contnue to patronize your facility and also recommend it to others. Regards, Vimal

A nice, clean hotel which was actually better than anticipated. Good location and communcations.

We were put in a noisy front room despite having asked for a rear room when we booked because we knew the location, however, in every other respect the hotel was excellent and we would certainly stay there again. Very good value for money for a central London hotel.

Room tiny. No clean towels supplied one day- informed reception, said they would deliver some, did not. Restaurant only does paninis and chips in the evening time and I heard the sound of a microwave beeping. The menu is one photocopied page, which must be passed around between tables. V hot and stuffy in room. terrestrial tv only. make up on fresh towel one day when I returned to room. Would not recommend.

In general I enjoyed my stay at the Hyde Park Paddington. The staff was nice and welcoming, and the accommodations were very reasonable for the price. Although the accommodations were a bit small, it is an excellent place if you do not intend to spend much time in your hotel.

I have stayed at this hotel a number of times in recent months and have no hesitation in recommending it as a simple, convenient, friendly place to stay. While it does not have a vast range of facilities, it delivers what it promises. It is clean and well maintained with efficient staff and represents excellent value for money.

Nice hotel. Will stay there again

Piacevolmente sorpresi rispetto agli altri commenti,ottima posizione,ben servita dai mezzi e ottimo rapporto qualità prezzo.colazione non compresa nel prezzo.ci siamo trovati benissimo con tutto lo staff davvero molto disponibile.consigliato caldamente per non spendere troppo ed essere ben accolti!

The rooms are very small and noisy. You can hear your neighbors and the housekeeping staff is extremely noisy (lots of loud chatter; doors slamming) I also was very surprised that the hotel censors internet access. When questioned, the hotel staff was unable to unrestrict access and could not explain why the hotel had restricted sites to their paying customers. The area is a nice one and the price is reasonable, however I'd think twice before staying here.

Internet does not fonctionnate during all the stay - it was suppose to be provide in all rooms and that's what make me chose this hotel because i was needing it. The room was more than tiny (even my room when i was student was bigger)

All in all I had a very pleasant stay. The staff was very pleasant, professional and competant. The room and bathroom were a bit small but this seems to be standard in Europe. Very limited choice of TV channels. This bothered me more than the usual customer probably because I was in London for over a week and spent more time than usual in my room. One minor annoyance was the smoke alarm repeatedly going off in several of the rooms on my floor. I wouldn't hesitate to stay at this hotel in the future.

The hotel is very nice and modern. Unfortunately, there are couple of things that were very disappointing. First of all there is possibility of writing comments when you are booking the room. I did this, but before actuall check in I never heard from the hotel. Then the room I got was wall to wall with the reception and with the window to the street. It would be an idea to let people know what kind of room is going to be offered... Also in the hotel of this quality receptionists should put on the smile and make people feel welcome. An episode which I found unbelievably disappointing, was during the departure after the receptionist ordered the taxi. I had one big suitcase (heavy) and a bag. None of the staff (three of them standing in the reception, doing nothing) offered at least to open the door or help me with the things out to the taxi. I am choosing to be anonymous so this doesn´t get on the website. I really think the hotel has huge potencial, but there are things that definately should be improved

This Hotel was the biggest mistake of our holiday in Europe & UK! Breakfast was not included in the advertised tariff but is advertised on www.venere.com with the intention to misleading guests. The Hotel demanded full payment for our stay on arrival but this not advertised on the website. Hotel address on confirmation letter was incorrect so had difficulty finding the Hotel. Hotel did not respond to email queries prior to our arrival and London Premier Hotels did not return phone calls to discuss our concerns. Hotel general manager refused to take any responsibility for inconvenience we experienced.

CONTINENTAL BREAK FAST NO INCLUSE

The hotel was very centrally located and the breakfast and breakfast staff were outstanding. The personnel in 3-11 shift were impersonal and not concerned with customer service. We asked them to call for a taxi and when we got down they had given it to another guest. The young woman at the front desk stated this to us herself and was not even apologetic about it. The light bulb in the entrace hall of our room was burnt out and we reported it when we arrived. When we left three days later, the bulb had not been replaced. The room was very,very small and actually had to slide our backs against the wall to get to the other side of the bed. The hot water took at least 5 minutes to reach our shower. If there is new personnel who is better suited to deal with the public it might make it better.

Ok small rooms

Bad:Water of Sewage does not flow in bathroom.

The hotel itself was good for travellers who wanted to choose an easy to find location..and lots of landmarks! Room ( duplex ) was nice, makes you feel more a bit like you're home. As per the reservations online, our breakfast was included..yet when we checked--IT WASN'T. The staff was helpful the 1st day we arrived, she's a Chinese Lady by d name of MYO..very helpful and accomodating. The "other" female staff at the reception was arrogant and was not having any clue what "customer service" is all about ! We got her name though, we still have little bit of respect for her not to mention her name on the net for the whole world to know! Next time we come back, we'll amke sure that the breakfast is confirmed as well as the staff has to be the same Chinese lady who helped us a lot.

The shower head was never fixed (only hot water was available), even though we reported it as soon as we got to our room. Front desk staff said that it had been repaired, but we could never use it. We give special thanks to Gabriel, who was extremely helpful.

I booked a non smoking double room and got a smoking single room the size of a shoe box. I doubt they actauly have any king size beds in the whole hotel. They also over charged my credit card and have not responded to my emails. Stay there at you perile. I know of 2 other people that have stayed there and they have had the same experiences.

From the moment they laughed at me tring to get all my luggage up the steps to the moment I checked out, this was a terrible Hotel. Night staff were very unhelpful. Room was hot and airconditioning not turned on until March. My fridge didn't work in room (they promissed me they would fix it, they didn't) nor did the internet via the TV and the double bed was 2 singles put together. Restaurant closes at 10pm and their idea of room service is to order you a take away pizza. Don't think for minute there is a real bar in this place as the web page suggests. I let them book me a cab and it turned out to be a fixed rate job. 25 quid later for a fair that with a black cab cost 12 quid. Very dodgy! A firend of mine was staying at the same time, she was given single accommodation when she asked for double and they tried to charge her twice. Location was great and it could have been so much better. Staff let this hotel down as did basic facilities. It may be cheap but that's because it's bad. Spend the extra and stay somewhere else!

It´s a good hotel ,the rooms are very confortable and the bed is the best wonderful, was very confortable but the room is small.The employees are kindness but only speak english.Only have a one english newspaper none of internacional and don´t have internet in the rooms, you need computer.In general it´s a very nice hotel and I was happy ok.

It is the worst hotel in uk. I was interested in this hotel before going. A front who is a woman can not speaks english and understand. i can believe it. that day, it is full. I do not understand why it is full. i made reservation. then we had to change hotel.

Appena arrivate all'hotel non abbiamo ricevuto un'accoglienza calorosa, ma nei giorni seguenti il personale si è dimostrato molto gentile e disponibile. La zona in cui si trova è molto bella e tranquilla, a un passo dalla metropolitana e dalla fermata degli autobus (indispensabili x raggiungere le maggiori attrazioni). La stanza era piccola ma deliziosa. Comunque perfetta per un soggiorno di pochi giorni. Inoltre troverete in camera ogni tipo di comfort...bollitore x tè o caffè, tv, radio e internet gratis. Anche la colazione era compresa nel prezzo (dal sito non ero riuscita a capire se lo fosse). Soggiorno positivo.

The room we were initially given was very small. After several attempts to fix the broken central heating unit, we were shifted to a larger, more comfortable room. The heating still did not work, but they installed an electric heater which was very adequate. Bigggest issue was the bathroom which although very clean and well appointed, was quite small. The staff were always very polite and helpful. The location is terrific - 2 mins walk from paddington tube station and the bus stop. Happy to stay there again, but would be sure to book the larger style room.

The hotel is in a very conveninent area and close to the tube. We were given the room right next to the restaurant (common wall and doors next to each other) therefore we were woken up each morning as what seemed like hundreds of people walked past our door talking/laughing etc. We asked to be moved - for the rate we were paying they refused. The keyboard in our room didn't work and despite numerous requests to replace it or fix it nothing happened. The night staff were quite friendly but the day staff were horrible and I would have been amazed to see a smile on their faces once. Overall if you need a place to stay that is convenient to the city then it is nice and clean but if you expect any service I would stay elsewhere.

Advertised web connection did not work and was not remedied after a complaint.

I agreed that my name will appear, because people need to know about this hotel. DON'T GO THERE. It was certainly the most horrible stay I had to do in a hotel. Despite the cost of the room, always expensive in London, our stay was terrible, we had to leave to another hotel. Why? First they allowed us a room on the ground floor. You couldn't open the windows, and the temperature in the room was around 35 degrees, in November. So we decided to change room, because if it's 35 degrees and you can't open the windows, it's a bit in a microwave in there. So they gave us a room on the last floor, which was even more hot (because we were on the top floor), but we could open the windows. But it was so hot that even no cold from outside could come into the room. I complained, they said all the rooms were like that. What they gave us was 2 fans. So we slept naked, window opened, with 2 fans working on the bed, in November, in London. No you are not dreaming. We were sweating all the time in this fu... room. Then the shower was not working. Even a man with a prostate cancer is more powerfull that the shower we had... We left after 2 nights, we had booked for 6. The staff was useless, wankers. Don't go there, it's outrageous. Unless you like to be in a room when it's 40 degrees... Simply a nightmare.

This place is a fire trap!!! They say they are renovating it; we actually saw them painting right over the dirt, mildew and mold! Very, very noisy and not helpful at all! We will never stay there again!

The check-in was problematic...they didn't look up the right name then tried to blame me...ick! And they never explained any services or policies when we checked in. But once we were checked in the hotel was fine...it's in a quiet almost residential neighborhood but close to Paddington station. Be warned the rooms are very small. I would stay there again.

Whilst i did not actually stay at the hyde park due to a problem the hyde park was experiencing which meant the room was not available on the day, the staff handled the situation extremely well. An alternative 'sister' hotel the Shaftsbury Kensington was organised at the same price as well as a cab, fruit basket & wine. The Shaftsbury, newly refurbished, recently open was excellent. I believe I ended up in a great boutique hotel that was fantastic value. Well done to the Hyde Park staff for organising the alternative and handling the situation extremely well. I'd certainly consider them on my next trip.

Great value for money!Good location, easy to get from there to anywhere. The hotel actually looks like it should cost more than it did (although we had to climb up five floors in order to get to the room, the elevator wasn't working).The room is small but nicely designed, and the free internet access (via the TV, we had to put in our own batteries)is a bonus. I would definately recommend this hotel to anyone who doesn't want to spend too much time in the room.

It was a shame there was not a bar. Parking arrangements wonderful. Air con not woking so it was a bit uncomfortable but there was a fan instead

Very very good impressive hotel. Definately would stay there again. Clean, central position, new. Very Good!

Ottimo rapporto qualita' prezzo. è completamente rinnovato, davvero bello. splendida e strategica la posizione a 200 mt dalla metropolitana e diverse fermate di bus anche notturni.camere elegantemente arredate ma l'aria condizonata e l'ascensore sono sempre guasti bel guaio se hai la camera ai piani alti anche se più freske.il personale parla solo inglese ma è disponibilissimo con ki non conosce la lingua. teiera caffè solubile e latte ; paytv e internet e prese di riduzione disponibili in camera. Tornerò sicuramente in questo splendido albergo

I agree with some of the other reviews; the service is poor and the rooms are small. If you want a clean room that is well decorated, this is the place to go. Also, it is relatively close to the underground.

We spent 4 delicious day in London Senator. Very nice restored well located hotel. Excellent provided service.

The hotel was quite good and recommendable. By paying extra 4 STG, you can have a traditional English breakfast instead of a continental one. We tried it but the continental one is good enough. On 25th December, all the public transportations in London were out of service, even Heathrow Express. On 26th December, still some remain out of service. Please check and secure your way back to the airport during those days.

Considering prices and services in London, the relationship between them in this hotel is perfect. Very convenient location,very good English breakfast (not included in the rate).I warmly recommand this hotel.

L'albergo si trova vicino alla metro , la zona è tranquilla e graziosa. L'albergo è ospitale ,le stanze sono molto piccole si sta a mala pena in due .Per il resto è molto pulito .

The only problem was the room too small

Albergo recentemente rinnovato (piccoli lavori ancora in corso)situato in una zona treanquilla ed elegante. vicina la metro con piu fermate. Unica mancanza la disorganizzazione all' arrivo. Tutto il resto oltre le aspettative, sopratutto conoscendo le realta' londinesi

They are just renovating the hotel - the lobby, the breakfast room and the rooms were already renovated, otherwise it was still looking like a big mess. however, for the price, this hotel offers really good service, ok quality for the rooms and good breakfast. It is in walking distance from paddington station. so it is perfect for a short stay to explore london

Great hotel to spend a few days. The rooms were very spacious, although the bathroom was very tiny (one person at a time). The surrounding areas were very quiet (residential area). The metro/train station is near (200 m) and takes you wherever you want. I recommend it !!!

It think the employees were not very welcoming and friendly. They were rebuilding the hotel so there alot of noise. Many things were missing in the room.

I just wish they had said something about the renovations they were doing.

We should have been informed that they where rebuilding the hotel. This was a wirking area, not a hotel.

The whole hotel was "under construction", as they were refurbishing and reconstructing the whole it. They said the lift was out of order but and that someone would come immediately to mend it and we realised that was not really true as they were still installing it. So, the whole weekend without lift!!

As somewhere to sleep while you explored London the hotel was good as it was close to the Paddington station and shops and Hyde Park. The room was on the small side but functional and clean. The only problem we had was with the front desk staff on arrival we stood unattended for 5 minutes while the 2 staff talked to each other and as we had an early flight to catch we asked the night manager for a wake up call which he assured us was fine only to discover on return to our room that there was actually no phone located in our room (we hadnt thought to check earlier) on arrival at the front desk early in the morning to check out there was not a word spoken by the night manager (the same man) as to why he hadnt been able to make the call. All up a clean handily located place to stay for the price but make sure you check for a phone if you want a wake up call.

When we arrived, me and my girlfriend, we were told our room was not ready. No problem, we went for a walk, but when we came back, they told us there was not our double room available, but just 2 single room: can you immagine. the cleanliness was not so good, but ok. the double room we got the second night had the shower not working properly. Price is not ok for service offered. Any way the location is ok.

Furthermor the house was under repair which the web info said nothing about as far as I recall. Which didn´t disturb us since there were no men at work during our 4 days....but did disturb us since the temporary arrangement effectively took away every glimpse of daylight from our room! Furthermore we asked for a new light bulb in the little hallway in our room so we could see what we put in and out of the closet, but no light appeared through the whole stay.

Excellent location near Paddington Station on a nice street. Good breakfast.

I was very disappointed when I got to the Senator Hotel. Directions on how to get there from the Airport or metro were done poorly on the webpage. The entire staff at this place was very unwelcoming and it made my wife and I very uneasy the whole stay. The concierge never bothered to greet us nor smiled at least once. Also, the only one elevator was not working and we had take the winding stairs. In addition, there was no a/c and the heat was sometimes unbearable. The entire stay was very unpleasant. I don't think the rating of this hote or motel was placed apprietely. I would say the Senator can be rated as 1 star not a 3 how is mentioned on the webpage.

Conveniently located in quiet residential surroundings, it is an acceptable choice. You get what you pay for, nothing more or less. Only if some staff could be more responsive and helpful, I probably would give it a higher rating.

The rooms was very small, the bed for the double room was small for two people, it was like a sleeper, the bathroom was very very small and very very old.