Hanover Hotel - London

2.8

it was so dirty in my room that i could not take a shower and the beds cover was very very dirty.

1.3

voi di venere dovreste vergonarvi di offrire possibilità che poi si rivelano notevolmente inferiori alle aspettative: io ho prenotato un tre stelle, mi avete mandato in un due stelle e per giunta diverso da quello indicato (di fronte). hotel da rabbrividire, dalla camera alla colazione

5.6

Very small room, but with very competitive price.

1.5

room n 4 a dirty hole

0.4

Do not encourage people to stay at this HORRIBLE place,there were 2beds squished into a room with space for 1 ,no where to put your suitcase let alone open then.We asked if the room would be avaliable for another few nights 9while we looked for better place) and was told that it was at the same rate then the rate suddenly went up by 20 pounds a night,and the management yelled at us and other guests and wouldnt give us our room key until we paid the money owing (the money was locked in the room) they have so many tables crowded into the breakfast room that people get stuck, breakfasT is cereal and toast .The staff ignore you while they have personal conversations and then they yell at the guests its an AWEFUL place

8.0

Gostei do local, é muito pequeno, mas para quem esta viajando e não fica no hotel, é perfeito. o local é bem limpo e gostei do café da manhã

7.6

CENTRALISSIMO e in zona silenziosa(si raggiunge a piedi Buckingham Palace!)OTTIMA POSIZIONE vicinissimo alla metro e alle fermate degli autobus da e per gli aeroporti.PERSONALE GENTILE E DISPONIBILE.COLAZIONE ABBONDANTE.SENZA ASCENSORE(perciò sconsigliabile a chi ha bimbi piccoli a meno che si riesca ad avere una stanza ai piani bassi).BAGNO PICCOLISSIMO SENZA BIDET.Cambio asciugamani giornaliero.Lenzuole pulite.Coperte moquette e tendaggi vecchiotti.Pulizia sufficiente ma superiore agli standard londinesi.IDEALE per brevi periodi,OTTIMO se si adopera solo per tornare la sera a dormire e SPENDERE POCO.

2.9

Molto scarso ai limiti della topaia

3.0

avoid this hotel

2.6

avoid this hotel

6.2

hotel economico e comodo in posizione strategica occhio alle camere nel seminterrato molto buona camera al piano 3 e 4

5.6

abbiamo prenotato per l'hanover hotel ma all'arrivo ci hanno trasferiti all' airways hotel che si trova all'altro lato della strada... la camera per 5 persone risultava piccola ma ben pulita e con bagno nuovo e doccia spaziosa. la pulizia delle lenzuola lasciava a desiderare. colazione compresa ma nn fatta. ottima la posizione x chi viaggia lowcost...

3.5

Gestione indiana...Prima di partire avevo letto i commenti e mi ero già preparato al peggio visto che cmq avremmo dormito lì solo 2 notti...ma anche le lenzuola erano sporche(e pure gli asciugamani)!! Dopo aver chiesto che me le cambiassero sono dovuto andare alla reception e portarle di persona perchè nn avevano chiaramente provveduto...addirittura l'ultima notte ai miei amici al 4^ piano (che il giorno dell'arrivo avevano trovato in camera un barattolo di vasellina e dello champagne con 2 bicchieri a testimonianza che nn avevno pulito!!)nn avevano rifatto il letto...o meglio avevano tolto asciugamani e lenzuola e se li sono dovuti far dere e rifare da soli!! La colazione è meglio che la andate a fare allo starbugs di fianco alla stazione victoria che è lì a 2 passi!!! Conclusione: se dovessi andarci per dormire e basta per 2 sole notti allora ok dato che cmq il prezzo è basso è la posizione è abbastanza centrale(ma con le lenzuola portate da casa o un sacco a pelo) altrimenti sceglietevi un'altra sistemazione

5.7

I recommend this hotel because it's very close to the centre and in general it is not so bad!

9.0

Hotel is easy to reach, and the staff are friendly. The absence of lift is a problem if you have some luggage and children, as was our case.

0.3

Disgusting experience to stay in this hotel.I dont mind the size of the room because its in London,but they can do something to clean it.They even have additional 3 percent when i paid with my credit card .

7.4

the entrance door bumping into the bed was a surprise, but the room was clean,warm, had a tv, phone and lots of hot water for shower. Breakfast was modest but good.

2.2

room too small;bathroom very very small with water of shower going everywhere, WC always running, noising, cold water, only one towel; room not very clean; TV zapper out of order, no french channels

5.9

It was very cold in the room(chamber) the night and the covers(blankets) were not appropriate(clean). IT WAS REALLY A SHAME. And we find the room not really clean : spots on the carpet and the armchairs , humidity on walls .

8.3

if you want to have breakfast rapidly, better get up early and be ready at 7.30am; otherwise you'll have to wait for 30 min in front of the door because there are not enough seats for everybody

1.4

In my entire life, I have never been in such a dirty hotel. Itwas impossibile to use the bathroom because it was so dirty. The breakfast area was filthy and no-one cleaned up.In the breakfast room they also had the laudry room!! To get to my bedroom I had to go through a corridor where they kept all their cleaning equipment. There was fresh paint on the doors without any notice - so we all got covered in paint!!I would never ever go back to that hotel again. The photos on the web page had nothing to do with what we saw and what we got. The only good thing was that the hotel was central.

0.6

My room was so small it resembled a dog kennel. No space whatso ever. No where to hang up any clothes so I had to keep them in my suitcase during my stay. Breakfast was adequae but service pathetic. No cups or culery available when they were needed. I would never stay again at this hotel. Worst experience ever.

2.7

The complimentary wireless Internet access, which was offered on the venere website is NOT for free. They want 5 GBP per day.

6.5

I stayed at Airways Hotel, not at Hanover. This is not important beacause I´m sure they are similar. My room was double, not single, so I enjoyed my stay because I had more space. The bathrooms are clean but very small. The employees seemed relaxed (excesive?). The worst for me was the breakfast room, very small, old and not beautiful and really not quiet. The breakfast was good and complete.

3.1

The hotel very close to Metro and city centre: West Minster and Buckingam Palace 10 min. very nice walk. But rooms are uberably unclean, breakfast poor and the breakfast room not good smelling.

8.0

Good place, clean and silence, the only problem is no lift for old people, but that's London

3.4

I got eaten by fleads

1.6

The rooms we were assigned were below our standards: extremely dirty, spotty bedspreads, mildewy bath mats, etc.

5.2

the hotel is situated near the centre of the city and I could visite London's attractions with facility but unfortunately the room was very very dirty above all the bathroom.

4.2

Beds need to be replaced very tatty and uncomfortable, bathrooms dirty. Bedding and towels were clean

2.0

La nourriture etait dégueulasse et la chambre aussi spatieuse qu'une boite d'allumette The food was really bad and the room was so small like a box of matches

2.1

It has been the worst experience so far in my life. The hotel's quality equals to a youth hostel in terrible condition. The dirt in the room was disgusting, I could not even take a shower. I felt betrayed due to the complete difference of the photos of the hotel on the internet and the reality. And it is not about the size. If you pay so little, it is expected to get a really small room (hole i would say). But for God sake, at least clean the room!

3.4

only value of this hotel is its location near victoria station and a low cost. anything else to forget: dirty and basic. too basic.

4.5

Very well located but no enough space. Breakfast not served durind our stay.

3.6

the room was really noisy because the window was broken and just moved all the night. It was awful, we can't sleep and live at about 6 o'clock in the morning. The room is tiny and not very clean. The bed is not stable. The only positive point is the kindness of the receptionist. To end, this hotel is very expensive for the service it provides. A advice, avoid it.

2.3

Upon arrivel there was a bad smell (of damp) inside the building. Reception area & the main sitting areas were tiny & shabby looking. Room size was ok but again their was a funny smell inside the room. Window glasses were cracked & windows were difficult to open. Once opended they were difficult to shut or to keep them ajar (we were afraid that they may fall down). We could hear people living above us moving as floor boards were squeeking. Breakfast was a complete disaster. We had to queue. Tables & chairs were extremely uncomfy & there was little room between the tables. Staff serving needs a lot of training & so does the guys at reception. We didn't even bother going for breakfast after 1st day. Certianly not a 3 star accomodation. Call it 1-star or a B&B. Not a good value at all.

4.7

Les prestations ne correspondent absolument pas avec ce que l'on est en droit d'attendre d'un 3 étoiles. Le rapport qualité/prix reste cependant attractif par rapport aux tarifs londoniens, ville excessivement chère. La situation, très proche de Victoria Station est excellente, à 2 pas de Buckingham et des bus.

4.9

Very little and uncomfortable bath; four floor without lift. Bad and boring breakfast.

2.5

It was a horrible stay, do not recomment this hotel at all.

4.1

Trop petite pour famille de 4 personnes. Prix est trop cher par rapport à la chambre.

6.8

Not so bad. A bit too small size.

9.2

Ottima struttura per fare un week end, situata in zona centrale e molto ben collegata.Le camere sono un po tristi e non bisogna di sicuro mettersi a fare un controllo dell'igiene ma si sopravvive per 2 o 3 notti. La colazione inglese o continentale è abbondante. Buono rapporto qualità/prezzo.

8.5

Although we booked into Hanover Hotel we were actually accommodated in the Airways Hotel across the road. Still very good value for money!

7.9

hotel in ristrutturazione.camere pulite,personale disponibile, colazione ottima,situato a 5 minuti a piedi da victoria station.rapporto qualità/prezzo direi ottimo

6.1

lo stabile è in fase di ristrutturazione. durante il nostro soggiorno i lavori erano in pieno svolgimento ma non ci hanno arrecato alcun disturbo, anzi rientrando in albergo il secondo giorno abbiamo avuto la gradita sorpresa del cambio della moquette in camera (e meno male, perchè era davvero LERCIA, lisa e tagliata in più punti). il bagno era sufficientemente ampio, con un box doccia discreto. la pulizia: questo è il vero problema dell'albergo. appena arrivati, in camera abbiamo trovato polvere dappertutto, come se nessuno avesse mai spolverato da mesi (non scherzo). identica situazione nelle altre due camere occupate dalla nostra comitiva. con un pò di buona volontà ed un paio di asciugamani bagnati con i quali abbiamo provveduto ad una pulizia sommaria (insieme ad una massiccia dose serale di antistaminico per i nostri figli allergici) abbiamo evitato di rovinarci la vacanza. dobbiamo anche ringraziare il cambio della moquette che ha reso la camera più "vivibile" e confortevole. nella scelta delle camere, evitate accuratamente quelle del piano terra e del seminterrato. alla data della nostra permanenza (pasqua 2006) non erano state rinnovate ed erano in condizioni davvero inaccettabili. in conclusione, se ponessero maggiore cura alla pulizia delle stanze, una volta terminata la ristrutturazione (vista la velocità dei lavori, penso entro fine maggio - metà giugno 06) sarebbe un albergo da raccomandare per la posizione davvero ottima (a 5 minuti da victoria station, in un quartiere residenziale, molto silenzioso, signorile) e per il buon rapporto qualità/prezzo, considerando la media dei prezzi di londra.

2.5

It was a "bait and switch". The room was small, the bathroom a converted closet (very small) where you could not shower without the shower curtain (which smelled really bad) touching you. A shower soaked the entire bathroom. Wall paper hung loose from the ceiling. It was our last day in Europe, we had spent the most for this particular room thinking that we would "finish in style". It turned out to be the worst of everywhere we had stayed. Stay away from Hanover!!

2.7

It was an awful experience. The floor of the rooms were sloped and the doors of the furniture opened by itself. The room had just enough space for the bed and the bathroom was smaller than that of the airplains. We have to climb up to the third floor with our luggages by the narrow and very steep stairways, which had each step different of the others. Take care with the kind of breakfast they offer to you!!! If you take english breakfast they charge to your account about 4 extra pounds each time and each person. The breakfast included in the price is the continental one, and they don't tell you. We will never go back to this horrible site that names itself "hotel". We can't understand from were they stole the hotel's stars.

4.1

L'hotel mi ha deluso : era carente di pulizia;la camera (la n° 4 ) era minuscola altrettanto il bagno.Diciamo che,grazie al prezzo abbastanza basso e alla posizione davvero buona rispetto a Victoria Station,posso dire che tutto sommato...Comunque se dovessi essere costretto (con forza) a tornare nello stesso Hotel,pretenderei una camera nell'ala ristrutturata dell'hotel,un pò più confortevole e di sicuro non al piano -1 dove c'è la cucina per la colazione,che comporta la diffusione degli odori in tutto il piano!

7.1

Condition of public areas poor as being redecorated. Value for money budget hotel in good location,room small but clean with all facilities required. Nice home cooked breakfast.

7.5

The Hotel and the price were fine. The Hotel's positon is eccelent. Only 2 minutes walking from the Victoria coach station and 5 minutes from the tube. Absolutely suitable for a short stay

6.9

Bueno, en general y viendo los precios de otros hoteles de la zona, se puede decir que está bastante bien. Al llegar tuvimos que pagar los 4 dias que teniamos reservados para podernos quedar y luego nos dieron una habitacion un dia y despues nos cambiaron a otras los 3 dias restantes. En recepcion no saben nada de español, pero nada de nada, pero bueno, nos trataron bien en general. Otra cosa es que estan haciendo reformas y estaban pintando los pasillos y demas y fue algo incomodo. Los mejor sin lugar a dudas es la situacion del hotel, a 5 minutos andando de la estacion Victoria (metro, tren y autobuses a todos lados). Lo recomiendo si lo que buscais es patear Londres y luego ir al hotel a dormir. Un saludo y deciros que en este misma calle a varios hoteles similares

8.3

Ideale per un soggiorno di qualche giorno, soprattutto apprezzabile la vicinanza a Victoria Station, che arrivando da Stansted è molto ben collegata. Enjoy London! ah, le cameriere della colazione, contrariamente al resto del personale dell'hotel erano stile militaresco, un po' scorbutiche... ma cio che conta per noi Italiani è che ci sia da magnà, e quell non mancava. Anche le stanze un po piccoline ma carucce, col bagno e tutto il resto.

6.6

Why I payed when I arrived? Thank you. Francesco Sportaro

5.8

la location è buona peccato che ci siano dei lavori in corso e che di questo non siamo stati avvertiti. Appena arrivati ci hanno fatto saldare il conto per le tre notti in cui dovevamo rimanere e poi ci hanno detto di fare attenzione perchè c'erano dei piccoli lavori...saliti al primo piano la situazine era imbarazzante! Calcinacci ovunque, fili elettrici penzolanti e scale da lavoro buttate a terra insieme a stracci! La camera era però pulitissima e anche la posizione era buona.

8.3

We have had a very good surprise with the beds (they were bigs , news, and very comfortable), and with the quietness of the room (we were sleeping in the middle of London, and we have ear no noise). The hotel is an ancient english reformed house, a pleasure!!!

7.5

Correct quality/price relationship in London. Close to Victoria Station.

2.0

pesimo servicio de hotel lo mas malo que puede haber no nos respetaron la reservacion y me quisieron dar en otro hotel en pesimas condiciiones..... no recoimiento este hotel todavia qu enos hacen pagar por adelantado las dos noches de las 3 habitaciones y se las pagamos y al ver que no habian respetado mi reservacion y que no tenian cuartos en el hotel me regresaron mi dinero pero todavia hicieorn un cargo en mi tarjeta cosa que no me parece justo

5.0

Other than that rudeness of one of Front Desk Staff, my stay at the Hanover was ok. SInce I arrive earlier than the usual check-in time, I was charge and 15 Pounds additional to cost. If I was not travelling all night from Paris to London , I would have taken my business elsewhere. I may or not may stay there again. Although the neighborhood has quite a few similar hotels in the Victoria Station area.

7.4

Holaa, el hotel no es gran cosa en si, no es un hotel de lujo, pero si buscas algo barato(al menos para londres) y bien situado, el hanover es un buen hotel. En la misma calle hay como 20 o mas hoteles casi identicos visto desde fuera, pero cojimos este, y creo que lo hicimos bien.. Las habitaciones: son pequeñas, pero si solo tienes q ir a dormir estan muy bien, cama grande, retrete, ducha, tele.. La situacion: el hotel esta situado a 5-10 minutos andando de la estación de victoria. Y en general basante centrico para ir andando a muchos sitios. Los empleados: muy simpaticos, nos dejaron adaptadores para los enchufes, aunque no nos funcionaba ninguno :( mejor llevaros de casa, o comprar,jeje. El desayuno: si reservas desde venere puedes escojer entre desayuno ingles o continental. el continental diria que es cereales con leche, el ingles te preparan huevo frito, judias, bacon y una especie de salchicha.. En ambos tienes cafe, leche, o zumo de naranja, y tambien tostadas con mantequilla o mermelada. Metodos de pago: por si alguien tiene dudas.. aceptan tarjetas Visa Electron también Un saludo!

5.4

Day 1: Very bad room, much noice and mould. Day 2: Clean and proper room

7.8

Camere piccole, vecchiotte ma zona veramente comoda, bella e servita bene dai mezzi pubblici, vicinissima al Victoria Station. La colazione all'inglese è abbondante. Il costo molto contenuto per una città come Londra.

3.8

Non andateci, non è accogliente. L'albergo è mal curato, mancanza di manutenzione (cose rotte non riparate es. tavoletta wc, piastrelle pavimento, vetri finestre ecc.). Le camere che danno sulla strada sono motlo rumorose. Le camere sono piccolissime, anguste. Nella prima camera dove siamo statti non c'era l'armadio ma solo un bastone malconcio con quattro stampelle e bagno mal ridotto (camera 25), l'altra (camera 17) era più grande perchè tripla (ma noi in due) ma il bagno era tipo quelli della nave prefabbricato in plastica piccolo con tavola wc solo poggiata. Ci sono due scale, noi siamo stati in quella di destra. Colazione in una piccola sala non accogliente al seminterrato ma almeno full english (uovo in camicia, bacon, fagioli, salcicciotto, oltre a latte, caffè, succo arancia, burro, marmellate e tost). Buona posizione vicina al terminal bus di Victoria. Comudo in bus 11 che porta a Trafalgar passando davanti al bigben.

6.9

An excellent choice when visiting central London. Clean, convenient, and good staff

3.9

la struttura era stata solo parzialmente ristrutturata, l'ala ove era posta la nostra camera no!; la pulizia della camera e del bagno lasciava molto a desiderare; la moquette era stracciata e molto sporca; le tende erano rotte; gli asciugamani erano sempre in numero inferiore al dovuto e quando erano dati erano mal lavati; la TV satellitare dava la possibilità solo di vedere 4 canali in lingua inglese; le prese elettriche, di tipo standard inglese, non disponevano di adattatori; la dislocazione sul territorio era il solo plus della struttura; in conclusione il rapporto qualità/prezzo era molto basso, anche se il costo di 90,00 sterline per camera/notte è modesto per una città come Londra.

4.5

i was very sorry to realise that the hotel facilities were very poor(damaged furniture and very narrow spaces and above allnon optimized)after i arrived to the room -Nr. 7 in the basement - a triple. EXTREMELY HOT almost unbarable for us and when we open the window we had a smell of gas that was very unpleasant, why? because all the sorts of gas were placed in the wall in front of our room so we had a great view and a lovely smell and we also had tv but it was broken...the hairdryer was so hot an slw that to burn my hair i would take a week and i only stayed 3 days. poor restaurant not good food but then again you are not suposed to eat well in London. very near victoria coach station not as near the undeground but good location only we believe that 3 stars is too much to define this hotel.

2.8

Nothing of to better catch buttons which had with the dirtiness of the rooms. It should be noted that the health facilities did not function correctly!!! A hotel which would pass very close to 1 star in France. In short, I do not recommend it!

6.2

Overall for this hotel is still can be considered next time.

2.0

very very bad hotel my room was underground, dirty and smallest the sheet was broken off and dirty. TO AVOID !!!! Camera piccolissima, sottoterra con lenzuola rotte e sporche. Asciugamani maleodoranti e pieni di macchie. Bagno di un metro quadro circa e pure rotto!!! Mai visto nulla di simile DA EVITARE ASSOLUTAMENTE!!

3.3

Maybe this is typical for accommodations around London. Room was extremely small and was overrated by the website. Not even one chair in the room. Carpet needs replaced. Bed needs replaced. NO AC....and no fan even though temperature was over 90ºF. No lift. Left the hotel as early as possible each day and returned as late as possible. Hotel needs to be gutted and refurnished.

7.9

quality is adequate to price. clean rooms, friendly staff. english breakfast (enough, but not very tasty). it was tweens instead of ordered double.

2.6

Never again I will stay in this Hotel.Can not believe that there are still people that want to stay in this Hotel.Beds full of bed-bugs!!

5.7

Breakfast:POOR Welcoming in the breakfast room:VERY POOR

9.8

excellent value for stay in central london, nice quiet area and a short walk from main attractions. It was a great help to be able to leave baggage as we did not travel home til the evening.

6.5

Good value stay -- my room was tiny as can be, but it had a bathroom. I didn't expect more for that price.

3.7

hot water didn't hot enough...... the room is small, didn't open heater during the night, however, the price is cheap......

9.3

We've had the chance to get a triple bedroom for the price of a double ! The only trouble was that the street is a bit noisy. Really nice breakfast and services and good location.

4.3

noise hotel

2.0

very bad and dirty rooms

4.1

Come zona è buona ma la qualità dell'albergo è alquanto scadento

5.7

Nice little hotel for a short stay at London.

3.2

We, frenchies, love spacious rooms and clean lavatories. In this hotel, none of this criterias was offered. A underground room with a view on a wall. Washroom and toilets were compacted in a plastic box loolike. The St George Street is a nice place, but this hotel needs to be renovated.

6.3

Good value for the money. There is no elevator - our room was on the second floor and was the only room with a balcony. If you get one of the rooms on the top floor you have to climb seven flights of stairs and the stairs are very narrow. The location is not adjacent to any attractions, good shopping or dining and the tube station is a 10 to 15 minute walk. Breakfast was uninspired.

2.2

This hotel does not act in good practice will. The competence of the employees is very poor and therefore the hotel offers services of very poor quality, too. Family travelers should find other hotels to live when spending their vacation in London. For Jer danske rejsende kan jeg fortælle at dette hotel er ikke pengene værd. Dårlige toiletter, modbydelig morgenmad og personale med manglende kompetence og imødekommenhed. Valg heller et andet hotel.

9.4

All services announced were provided. The personel was friendly and helpfull. It is good correspondending between price and service. Everthing was ok.

3.2

This Hotel is a multistory building without a lift, there is only a staircase. I have a disability and had asked for a room on the ground or first floor. I was given a room on the top floor, it was a great problem to relocate me to a lower floor and it involved extra expense for me. The breakfast room was serviced by staff who did not have a sufficient grasp of the english language to enable ordering my breakfast. I never got the breakfast I ordered on any of the days I was there. This would have to be one of the worst run hotels in the whole of western europe. Customer service is a concept lost to the Hanover Hotel.

6.0

My elderly parents were forced to stay in a room that was 6 flights of stairs up, and the staff refused to change them. After 3 days there, I still wasn't sure how we were to go about ordering our breakfast. The service was very disorganised and the food wasn't great when it arrived. The location was fine and the rooms clean.

8.4

We were two adults and two children. We found the quad room to be of adequate size, although the en-suite bathroom which was a retrofit, very small by American standards, but usable. This hotel and location was very convenient to tube and necessities and was a good base for sightseeing. Staff helped us book tours and breakfast was good.

8.5

I was very pleasantly surprised with my stay at Hanover Hotel. Usually, when paying less than 40 pounds for a single room, you have to put up with poor quality. Not this time. The room was lovely - albeit a little noisy in the morning - and when coming to London next I shall hope to stay in the same hotel and the same room! Many thanks!

7.8

Hotel is well situated nearby Victoria station and Coach station. Surroundings are nice and not noisy. We liked it there.

2.5

Single Room Ensuite....? No heat... They placed an electrical heater for my troubles... Room was the size of two coat closets. Just enough for a bed. Televisions too small. No remotes for television. Kitchen staff sometimes rude. Breakfast too small a portion. A lot was broken in this hotel. Even the front door bell for late arrivals and party-goers... They could have fixed a lot. Ventilation grille was clogged with a lot of messy stuff. Walls were unsanitized and not clean. Carpeting is one big collection of hay fever bugs just waiting to get 'ya

9.4

Thank you very much! We will come once more again!

7.5

Very spacious & quiet room for a family (number 10).The breakfast room is too small & don t be in late.After 930 you are not welcome! The hotel is well situated near Victoria station & it s a good quality/price.

4.5

The room had not been vacuumed since the last occupancy. The carpet needed to be shampooed [many stains]. No carpeting would have been better. My daughter pulled back her sheets and there were several black hairs on the laundered sheets. We went to a linen cupboard we had seen in the hall and re-made the bed. When a new sheet was unfolded there was another long black hair on it.

7.5

Clean room and bathroom (the shower was excellent), room with poor walking space, good staff. All days same but good cooked breakfast. 10 minutes walk to Victoria station, 5 to the Coach station.

9.8

i thought this hotel very good the staff were very friendly. a lovely breakfast which is important to us irish people.i would definately stay there again.

2.8

Front desk not very hospitable. Reluctant to change our room from a "oil paint smell" room to slightly better room. One lamp in the room without a lamp shade. Shower was great.

7.5

It was well located with welcoming staff,the rooms were comfortable and spacious.the noise level from surrounding rooms was quite a bit though.

4.1

I was expecting this hotel to be basic in corollation with the star rating and price but I still found it disappointing. The reception area looked well but as soon as you ventured up the stairs you were met by worn and stained carpets, damaged wall paper and rooms from which all noise on the stairs and from other rooms could be heard. The bed linen and bathroom was clean but the general presentation was poor. We booked a double room for two nights Friday and Saturday. When we arrived we were told that there were no double rooms available and so they would have to put us in a family room. We had to repack our bags on Saturday morning because they insisted on moving us to a double room for the second night. As we were only staying 2 nights this was a bit annoying. When we got back on Saturday night at 1am our bags had being moved but the room had not being made up for us so we had to wait while it was done. The bathroom in this new room was tiny and the shower resembled one you might see in a caravan. There was no hot water the next morning and when I complained I was told that it would take 5 mins to get to that part of the building. I waited 20 and then gave up. Finally, the breakfast room was not capable of coping with the demand. The first morning we had to queue to get a seat. the second morning we just didn't bother. We had had enough.

7.9

Hard to evaluate, because life is very expensive in London. So what could seem expensive to us is in reality cheap, considering price competition in London. Tried to do my best.

4.3

The 2 main problems of the hotel: 1) personnel at the reception is not well-prepared (more service-education and customer-orientation is necessary; generally I did not have the impression that the reception staff is highly motivated or educated in running a hotel, neither they are really interested in satisfying their guests); due to the slowliness of a reception-member during our check-out (he did not find their data-file about us and seemed generally confused) we missed the train to the airport! 2) The noise level in our room was extremely high due to the very thin walls, I woke up frequently during the night whenever someone opened or closed a door or was talking! The most positive aspect of the hotel was the personnel and service of the breakfast-room, including the breakfast itself. Although it would be necessary to provide more space: the breakfast-room is much to small for the amount of guests.