Hotel HF Fénix Lisboa - Lisbon

Rooms are spacious and clean. The hotel is at the end of one of the main road in Lisbon and you can walk to the city center in 30 min in a road full of nice shops. Price/quality is fair.

Large room, but to the back side of the hotel. Good breakfast in the restaurent, but not good dinner in the bar. 20 m to metrostation - excellent!

Excellent location but service spotty. In a 5 night stay, the room was suffocatingly hot and the hotel was unable to correct the problem.

That's location is very nice and convinience. But a roomkeeper forgot room-maiking one day while I steyed. And there was much dust on the floor. It made me disappoint.

Decent hotel in a good position. Has probably seen better days (the woodwork and carpets etc look rather tired and old) but it was excellent value. Breakfast was good and all the staff were friendly and helpful. It was a pleasant walk to the centre of town where we found lots of great vegetarian restaurants. Take the local bus 44 to the airport from outside the hotel - it saves dragging your cases across the huge traffic circle and only costs 1.45 euros!!

The location was perfect and across the street from the metro. Also just across the street from the Eduardo park where the tours originated. The room was a great value. The breakfast was very good with a large variety for a selection. Highly recommend this hotel.

Excellent

I would have expected more from a 4 star hotel - there was no kettle in the room, the safe was a money-pinching 2 euros a day and I was unable to get warm air from the air con when it was quite chilly at night. Breakfast plates and dishes kept running out and the reception were not very knowledgeable about local activities.

Excellent hotel, nicely located, quiet. Rooms need updating/refreshing and construction work is in progress on some floors, causing eventually minor inconveniences for guests. Very good price/quality ratio.

The building is getting old

I liked my stay at HF Fenix. The problem is availability of WIFI at reception area only. Connection from room is then available for EUR25 per day!

Hotel very well located, very close to public transportation (underground, bus, aerobus). Very nice breakfast buffet. Very kind and efficient personnel. Free and fast wireless connection to internet in the lobby. Excellent quality/price ratio. To be recommended.

The hotel was excellent value for money and in an ideal situation, next door to the metro, across from the Tour of Lisbon bus tour terminus and on the main ave. into the centre of Lisbon which is only a 10min walk. Although I have no complaints it is a 4 star hotel but preferred it's sister hotel next door,the Fenix Garden which is only a 3 star. Excellent breafast, and quiet rooms. Would recommend this hotel.

It's very convenient to be so near the bus stop to airport and the metro

Excellently located hotel, very close to Metro, Aircoach stops and buses. "Free to use Internet cafe" next door to hotel. Very good breakfasts. All staff were helpful and very competent. Unfortunately we were there in very hot weather and the airconditioning was out of action for the first two nights of our stay but worked most effectively for the remainder of the week. Draught beer would be a welcome addition to the hotel bar. We were most happy with the Fenix and will certainly stay there if or when we visit Lisbon again.

Situado en buena zona y central, fácil de llegar con metro y autobus. La habitación que nos toco era enorme. La relación de calidad precio ofrecida ha sido optima (siempre que se consigua una oferta buena (el desayuno es un poco pobre para un hotel de 4 estrellas).

We checked in late and they did not have any rooms with a double bed so we received 2 single beds instead. The restaurant was good for both breakfast and dinner. Convenient to metro 50 mts for the entrance.

Last stairs.. just located to the climatisation compressor, so ,very noisy... But overall , very nice... amazing price !

Per arrivare in centro ci vogliono 10 minuti a piedi. L'hotel è piacevole, colazione completa e personale qualificato. Le camere sono spaziose, silenziose, pulite. C'è un bar con un bel giardino dove poter sorseggiare un drink prima/dopo cena. La stazione della metro è proprio davanti all'hotel, quindi è comodissima per muoversi in città e per i collegamenti con le stazioni ferroviarie. Non ho trovato difetti a questa struttura anche perchè per il prezzo pagato era l'unico 4 stelle disponibile. Unica pecca la distanza dal centro, ma 10 minuti a piedi non sono poi troppi.

L'hotel Fénix è di buona qualità, con camere spaziose e pulite. Ottima la colazione, e molto comoda la posizione in città, con la fermata della metro proprio di fronte all'hotel.

Bien situado, buenas instalaciones, todo bien, pero el desayuno no está incluido, aunque aquí se anuncie que sí. Son 7 € extra por persona.

With the excellent metro service on the door step we found this hotel met all our requirments. It was even a short enough walk in to the main squares. It was so quiet yet central we stayed there an extra night

Eccellente rapporto qualità-prezzo. Camere spaziose e luminose, affaccio sulla piazza, ma ben insonorizzate (doppi vetri). Ottima e ricca la colazione. Internet facilities.

We thought the hotel was a perfect place to stay. Right outside the front door is a metro stop, with access to all the places you want to visit. The hotel staff were friendly and helpful. If we went back to Lisbon, we would stay at the Fenix Lisboa without any hesitation. The room was quiet,clean,and the breakfast very good.

Hotel is ok. Not that big rooms, still bathroom is rather spacious. Restaurant is perfect, breakfast is of good quality and selection.

Well situated, cleaned and good service hotel

This hotel was fantastic value. Big breakfast each morning, nice clean rooms - ours had a beautiful lookout over the park. Staff at the front desk were very helpful, storing luggage, calling taxis etc no problem. Buses to airport stop at the front door, the metro into the gothic quater is there also. Couldnt fault them.

Stanze ottime, colazione abbondante, comodissimo per metro, autobus, taxi, per il centro della città anche a piedi facilmente raggiungibile

The quitness of the room "only" gets 8 because some of the 6 days I spent there was disturbed a bit by an air-filled pig standing right outside the hotel. It was an advertisement for a company (not the hotel). The compressor making sure that the pig was standing made the noise.

Hotel Fenix is a lovely hotel. The only complaint we have is that when we added an extra night to our stay, the price was very high compared to our other nights. We were told the reason the price was higher was that it was not booked on the internet. Apparently a stay of previous 4 nights did nothing to qualify as a special customer. Perhaps the Fado recommendations should be scrutinized. We were disappointed at the price and quality.

A little out of central Lisbon, more suited for business traveller. Very close to metro.

The hotel is good, as structure. But we are critical on the staff: just the staff of the restaurant is nice and friendly, but there have been problems with the reception staff. At the check-in they were not friendly, and they gave us wrong informations about telephone costs with international telephone cards, because they were on the hurry. At the check out they pretended hundreds of euro for phone calling, by the room, that we did with that card. Every people there just wanted that money without listening our help demands. We waited there 3 hours while, after our refusal to pay, just one person (the only one at the reception more helpful) helped us to solve the problem, and to understand the mistake. The reception staff had been few communicative during all our period there, when we asked them info about places where to eat too. we will not stay there again just for this: staff unpleasant and not professional.

In the first night we've got a room quite noisy. Upon request the room was changed with a much more spacious and quite room. The service in general were good and the personal was kind or very kind. The only problem that we had at the breakfast was with the coffee - but as most of the people like it[as I noticed there] maybe we were the problem!

Para ser nuestra 1ª vez, la experiencia ha sido en general buena, nos dieron una habt que daba a fachada, tuvieron que cambiarnos pq no se dormia con el ruido, muy bueno el desayuno, el personal atento excepto la "española" con cara de palo que nos tocó los 2 primeros días. La cuidad de ensueño, para repetir visita sin dudarlo.

Service and welcome was horrible. Washroom was broken and disgustingly dirty with mold everywhere. The room was old and cramped.

Hotel bom, vale o preço pago. Bem localizado, na porta do metro,facil para explorar a cidade. Café da manhã honesto. Quarto bom e silencioso ( o meu era para a parte interna do hotel). Nada a reclamar.

I was very satisfied with this hotel. Excellent location, beautiful room, very good price. I will definitely come back.

NOS HEMOS QUEDADO EN EL HOTEL TRES NOCHES A MEDIADOS DE JUNIO. EL HOTEL HA CUMPLIDO CON LAS EXPECTATIVAS EN CUANTO A CALIDAD DEL SERVICIO Y LOCALIZACION DENTRO DE LA CIUDAD.NO HEMOS TENIDO NINGUN PROBLEMA CON LA RESERVA. EL DESAYUNO BUFFET ESTA INCLUIDO EN EL PRECIO Y ADEMAS ES EXCELENTE. SE ENCUENTRA A 15-20 MINUTOS DEL CENTRO ANDANDO POR LA AVDA LIBERDADE. EL ACCESO A MARQUES DE POMBAL DESDE LA AUTOVIA TRAS PASAR EL PUENTE SOBRE EL TAJO ES SENCILLO Y ESTA BIEN SEÑALIZADO.TRAS SALIR DEL TUNEL EL HOTEL SE ENCUENTRA JUSTO A LA DERECHA POR LO QUE SE RECOMIENDA GIRAR TODA LA ROTONDA PARA ACCEDER AL HOTEL.

Only one thing: pay attention to electric plugs; in Portugal they allow only two holes

Das Hotel liegt sehr verkerhsgünstig und ist für ein Wochenendtrip sehr gut geeignet. Wenn man gut zu Fuß ist, kann man die Altstatt ohne ÖPNV erreichen (15 min), ansonsten sind Bus und Metro direkt vor dem Haus. Auch nur 10 min. mit dem Flughafenbus vom Airport entfernt. Perfekt. Die Zimmer sind sehr groß und sehr gut ausgestattet, man fühlte sich sehr wohl. Die baustelle auf dem Hinterhof war dank guter Schallisolierung kaum spürbar. Man arbeitet auch sonntags. Das Frühstück...für mediterrane Verhältnisse luxuriös! Alles in Allem: Eine gute Empfehlung!

Perfect location with easy access to all sites. Ask for 8th floor room, they have balconies.

Very good hotel with a very good restaurant as part of the establishment. 50 feet from the Metro station. Easy walking distance from the old heart of the city. Also, the bus stop for the major tourist area of the Torre and Mosteiro Jacobino is right around the corner(the 427 bus),

Ottima colazione, comodissimo per il centro con la metro difronte all'ingresso.

We had to change the room after a couple of days due to noise from construction work in a new building next to the hotel. It was lots of noise from machines from the same floor and from the outside. What we didn´t like at all was that we were not told about the noise in advance when we arrived. And when we informed about the noise after a couple of days, the personel in the hotel reception could not tell whether the contruction work (from 08.00-20.00) would stop during the weekend or not. Of course they knew - or should know! As the work continued on Saturday, we changed room. The new room was nice and quiet! But beware that the construction work will continue the next months, and all guests that are situated on the back side of the hotel building, will be heavy affected!

Sehr gutes Preis / Leistungsverhältnis, gute Lage sowohl für Buisiness als auch Sightseeing. Empfehlenswert

Superbly located for the tourist! Easy to access from the highway by car; near the start of the city tour bus route. Excellent facilities!

The room i got was much smaller that the one of the same time shown in the internet. I found the employees a bit cold and not really interested in what i was asking. Then, a 4 stars hotel should provide a safe (There is an oral tradition to understand how to use it!) without additional costs. The location is very good for a business and/or touristist stay

The rooms were really clean and big. People there were really kind also in giving us indications about the city. The room was well isolated acustically from other rooms. A little bit too noisy during night by noise coming from the close street outside. Beakfast really great!

English: Hi, if you wish to visit Lisbon for 2-3 days this hotel is the best solution. 4 star hotel at a very good fare. Metro and bus to the center are extremely easy to use and very accessible. Fantastic break-fast, you can skeep lunch. Don't miss visiting the Ocenarium, is great. Cheers Italiano: Ciao, se desideri visitare in 2-3 giorni Lisbona, scegli questo hotel. 4 stelle con prezzo molto basso, ha tutte le caratteristiche per essere un 4 stelle, forse solo la camera potrebbe essere migliorata( ma rimane di buon livello). La colazione é abbondante e buona consentendo di saltare il pranzo. La posizione é centrale e permette di visitare Lisbona centro in pochi minuti. La metro é di fronte all'hotel. Non perdere l'acquario "Ocenario", ci si arriva con la metro cambiando 2 volte treno in 20 minuti. Saluti Stefano e Irina

The room was very spacious and not very noisy. The staff wasn´t as nice as desired,the way they gave us the bill when we paid wasn´t very desirable. The situation of the hotel was very convenient. I would recomend this hotel for your stay in Lisboa.

We enjoyed our stay at the hotel.The reception staff were friendly and helpful.An excellent breakfast is being served.Location is great and the metro is right in front of the hotel.

Posizione ottima, ad un passo dalla metro. Personale un po' macchinoso alla reception.

Nice and clean hotel, just outside city centre. The room where a bit small. Breakfast was very good. The subway station is just opposite the hotel.

On arrival we were given a very small noisy ground floor room with twin beds .. not what had been reserved. There was no hesitation in giving another much better room. The staff were competant & mostly friendly. The location is ideal if one wants to travel around by public transport and the outside garden area a bonus.

Located on the Union Square of Lisbon. Not close to tourism but great access to transportation and tours picked us up at hotel. Great breakfast included. Parking reasonable. Local dining adequate but not great. We ate in other areas most of the time. Lisbon has a lot to offer and would return.

I had a wonderful stay in Lisboa. The hotel was a very pleasant surprise: very well situated, clean, spaciouos, excellent value for the price. The staff was very helpful, curteous and ...just right: not less than expected, but not more than necessary. Breakfast was good, fresh, with a variety of options. The rooms were cleaned daily and in terms of noise - I had no complaint: when closed, the windows blocked all of the city noise. I would really reccommend this hotel. In fact, Venere is a very helpful site to me. I use it for 2 years now in all of my travels. I have booked through Venere: Florence, Barcelona, Switzerland tour and now Lisbon. It gives me detailed info related to the accomodations available and price levels in the respective market. Also, while surching for the best hotel, I get a bit of orientation and idea of the place I'm planning to visit. I think it is a great website: Thank you Venere. I also thank Fenix Lisboa Hotel for making my stay in Lisbon a memorable one.

Perfect price/performance ratio. Very good and rich breakfast offering. Perfect location for public transport connection (underground, bus). Friendly and helpful employes. Very clean, huge bathroom. Simply perfect. Can recommend this hotel without one single negative remark.

We stayed in a room at the front of the hotel, during a heatwave, leaving us with a choice of having the windows open - and tolerating the traffic noise - or turning the slightly noisy air-conditioning up full. I recommend requesting a room at the back. The restaurant is excellent, with a very good buffet breakfast included in the price and an excellent range of French and Portuguese cuisine available at dinner time. The hotel is very central and right beside a metro station.

This was an average hotel. For the price it was OK but the overall impression was one of disappointment. Small, smoke smelling room. The building - despite renovation - still looks outdated. No pool but a nice outdoor area with sofa lounges. The restaurant is busy but the buffet breakfast rates very well. Front desk service OK. A 15 minute walk to most areas of Lisbon this hotel is easy to find but a way from any basic shops and attractions. Some internet facilities are available.

Etablissement bien situé assez proche du centre avec métro et bus à proximité. Petit déjeuner très convenable: buffet complet. Personnel "impersonnel" manque de chaleur: business is business !!! Bon prix chambre avec petit déjeuner compris. Bon rapport qualité/prix si vous cherchez près du centre. Y retourner ? Vu sa situation : Oui

Reception men could be a little bit more welcoming. But I really had a very nice stay.

Séjour d'une semaine à deux, plutôt sympa dans l'ensemble, si ce n'est l'accueil et parfois l'incompétence du personnel. Par ailleurs, nous avons dormi dans deux lits séparés la première nuit... Mais nous reviendrons sans problème, l'emplacement est stratégique, les chambres agréables, et c'est un bon rapport qualité/prix.

Ottimo rapporto qualità - prezzo per un hotel 4 stelle. La matrimoniale prenotata aveva un letto un po' piccolo e ci è subito stata proposta in alternativa una doppia molto spaziosa e pulita. Il traffico davanti all'hotel è intenso (Pr. M. de Pombal è uno degli snodi più trafficati di Lisbona!), ma le camere sono ben insonorizzate. Posizione centrale, comodissima per qualsiasi mezzo di trasporto: metropolitana davanti all'hotel, così come anche quasi tutte le principali linee di autobus. Buona colazione a buffet compresa nel prezzo.

Love this hotel. Had been there once before. Smiling faces at reception would be nice though.

Great location, metro outside the door, however, 15mins walking gets you into the city centre. Good breakfast, carpark was underground and about 9 Euros for the night. good value, nice hotel

Excellent hotel with an excellent price. Very good breakfast. Excellent location, 15 min walking distance from the heart of the city, 5 min by metro (the station is in front of the hotel). Highly recommended.

I stayed at the hotel Fenix on two seperate days when I arrived in Lisbon and on my departure from Lisbon. My first night was excellent the room was great, spacious and clean. On my last night the room was alot smaller and I noticed dirt on the bathroom floor and on the walls, and also the tv kept shutting off. I should have asked for a different room, but I was very tired. If the hotel would have been accommodating to my request for a different room. I don't know. My fault. Overall, location and facalities were good.

Another time I will be back.

We spent 4 nights. The 1st one we had a very noisy bedroom almost at the same level of the street : awfull. As we were quite angry, the reception changed our accomodation and for the rest of the stay we had a spacious and very quite one. For the 1st night, first we thought that they gave us the worst they could provide because we paid very low rate. Then for the 3 next nights it was gorgeous

This was an outstanding place, we really liked to stay there. The room was on the 7th floor even so it was a little bit noisy but not during the night. I would really go back there

Very good price for a very good stay in this hotel. From the breakfast to the rooms nothing was wrong.Near the hotel, any kind of transport to reach the center or by walking in 15 minutes you get main monuments. Thanks Venere, I will book again with you.

Magnifico hotel, bien situado, atencion del personal magnifica. Todo estupendisimo

This hotel allows smoking in the dining room. So if you like smokers sitting next to you at breakfast or dinner and their smoke drifting across your food, table and breathing space then do not stay here! There is not even a non-smoking zone set aside. The bar is full of smoke at all times as well. Otherwise the rest of the hotel is good!