Hotel The Metropole - Blackpool

I did not enjoy my stay at the Hotel. I was given an upgraded room on arrival, the bathroom facilities were good in both rooms however the rooms were poor and in need of refurbishment. On entering our double room I was overwhelmed with the smell of stale smoke we left the window open constantly but it did not make any difference. The hotel itself was grubby and didnt feel welcoming however the reception staff were pleasant and efficient. I am pleased we were only staying for one night.

We had a re-furbished room, which was excellent. Some other parts of the hotel require some upgrading, which is presently being addressed. Latest time for dinner at 7.45 seems strange! Food was passable in the separate dining room, but I would have thought it would have been better in this type of hotel. The location is good for the Tower, as we wanted to go dancing in the ballroom. I travelled with my husband for this short break. I would use the hotel again, if only for the location.

I was lead to believe we would be able to get in the room much earlier than we could, we was told on arrival we could not get in the room till after 2.30 witch in my opinion is not acceptable. And upon leaving i was told my bill was £120 unlike the £100 it was when i booked online i refused to pay the extra £20.

Hotel currently being renovated. Rooms facing the road are very noisy - trams and people leaving clubs opposite.