Hotel Petit Palace Arana - Bilbao

7.9

The staff was the most helpful we encountered in our tour of Spain. The location was very convenient to the old town, shopping, and to the Guggenheim (which is well worth the visit!!). We liked the juxtaposition of high-tech design integrating into a very old building. However, the room was very small and a bit worn out. And the "High Tech" hotel, as they billed themselves, was NO Tech-- the wifi functioned only in the late evening when we checked in. For the price, you could not beat the convenience and service.

7.0

very good location; unfortunately the room was quite little, and very very noising because traffic and, above all, hotel personnel

5.6

Excellente Lage des Hotels am Rande der Altstadt. Da hat auch jemand mit viel Einrichtungswillen an der Renovierung gearbeitet. Dummerweise kennen sich die Mitarbeiter nicht unbedingt mit nicht funktionierenden Dusch/Wellnesssäulen aus. Auch nicht damit, wie man diese und andere Einrichtungsgegenstände mit Hilfe von Wasser und anderen Hilsmitteln sauberhält.

8.6

Excellent accueil pour un bon hotel, je recommande !

7.2

Stayed in Bilbao for 2 nights hotel is well located between edge of old town and commerical area and walking distance to Guggenheim (15 mins).

9.9

Excellent!

4.5

The website says this hotel has private parking but when we got there in fact you have to use a public car park a couple of hundred metres away which is 15 euros a day. Also the website says there is a pc in each room. In fact there was no pc in our room. There was one in the lobby but there was a queue of people waiting to use it. Our room was small and cramped and the hydromassage shower didn't work properly. We arrived at 5.30 in the afternoon and were told by a surly employee that our room wasn't ready and we would have to wait another half an hour. In fact we had an appointment and couldn't wait which meant having to go out without having chance to freshen up. The same employee was very cold and unfriendly when we returned. When we spoke Spanish (our Spanish is reasonable as we lived in Spain for a while) she spoke English back and only spoke to us once she had answered the phone even though she had seen us waiting to speak with her. We did not feel welcome at all and were very disappointed in the hotel after our great stay in the same chain in Madrid. I would not stay there again.

8.4

A very good value hotel, walking distance to Guggenheim and rest of city centre. Clean, spacious room, though noise travelled easily from room to room.

8.1

This is great location, on a lovely plaza, good for walking everywhere and transportation right at door. Desk help friendly. Lobby almost nonexistent but has internet available for guests. On a busy side street but we did not have noise.

8.7

Good standard room. Efficient, helpful and friendly front counter staff. Very convenient central location but parking is some distance away and therre is no street space for pick-up/drop-off so would not suit older travellers.

7.0

The breakfest was a little too expensive, real price such breakfest is about 7 -8 euros.

6.8

Breakfast was good (B&B place, so this was all there was wrt provision of meals), pricewise perhaps on the high side, as was the room itself. Personally I was a bit disturbed over only having a thin, although shaded, glass wall between the toilet and the room itself. But the location of the hotel is splendid.

5.6

I appreciated the energy conservation once i understood how the card key worked. Also appreciated the free internet and the location.

4.2

Nous avons été déçus par la qualité des prestations (finitions, vétusté salle de bain, odeur de produit d'entretien écoeurante, pas d'ordinateur dans la chambre, ) car nous avons payé la chambre presque 2 fois plus cher que dans un hotel petit palace au centre de Madrid, qui lui était très bien. Pas de parking ni d'accord avec la ville (c'est le cas à Madrid )

7.3

Maybe a french view, but i asked for a double bed, and got two singles (twin). Another french view is about the card number , that fully appears on the reservation papers,which is really hasardous! Card key isn't really safe when you have kids in a room and parents in another one, the card must stay in the bedroom in order to have light on, and it's easy to get a door slammed and a young kid locked in, or out! If you use the hand locker to prevent the door slamming, it is cancelled by acting on the door handle.It could easily be prevented by prgrammating the two keys to open both doors(since keys are computer acted) Breakfast is very various and complete, but really expensive, especially with small kids that don't eat a lot at breakfast.

5.1

An excellent location and the reception staff were lovely. Exceptionally helpful. The room, however, has a little on the shabby side and was in need of some maintenance work. The room was also very small and you wouldn't want to be using the bathroom if there was anybody in the bedroom you weren't intimately acquainted with. Overpriced for what it was.

8.8

It's a modern high-tech hotel with massage-showers and a free internet access. The reception employee was very friendly and fluently spoke at least spanish, basque, english, french. The hotel location is perfect, in the old town and near a metro station. The room is composed of 2 parts (1 double bed in the first part, and 1 cupboard-bed in the second part) separated by a wall: it's ideal for families with young children. The breakfast is tasty too.

9.3

Great location, right near shops, restauraunts and an easy walking distance along the river to the Guggenheim

6.3

The clientele are most of them tourists. The bathroom was quite small and there was a lack of commodities. The room was big and the bed was very comfortable.

6.1

Pb of looseness of the tap onto the board, Ist floor is to avoid due to the windows opening directly into the pedestrian street. Lot of noise from traffic

6.3

The double room was perfect. The single room for the same price was gloomy, sticky and smoky. The high tech shower is great, if you know how to use it.

8.0

Everything was perfect, beautiful bathroom, good breakfast, nice location... except the hotel couldn't provide the announced internet connection (the computer seemed to be broken during the whole journey).

6.0

Habitación y resto instalaciones del hotel muy modernas y actuales. Sin embargo, muy malas olores en la habitación.

8.1

My family enjoyed the stay 100%. Besides that: Why do the bathroom door have to be in glas.

8.4

This hotel is just what I was expecting from the Patit Palace hotels. They have always been clean, comfortable and a great value for the price. Our room was small, but not really by european standards and we had a king size bed that was also rare by european standards. Other rooms in the hotel were large enough to have either a laptop station or a workout bike in the room. I would certainly suggest this hotel to anyone and will stay here again in the future.

7.3

The bathroom could do better.

6.7

In an absolutely fantastic location. Walking distance to shops, Guggenheim, on the river - brilliant. BUT very noisy both inside and out. The double glazing does alot to cut out the street noise but if you you have the windows open it is constantly very noisy. Inside, the laminate flooring means you can hear everything and the walls between rooms are very thin. Probably was more disturbed by the inside noise overall. I strongly suggest the hotel carpets at least the hallways to try and cut out some of the internal noise.

3.8

Given family room which was cut in half by wardrobes and bunk beds - barely room to move around bed!! Glazed wall and door to bathroom afforded little to no privacy and you would really have to share Room 208 with a very close friend indeed!!! Breakfast vastly overpriced - €12 plus taxes - go to one of the local cafes instead. Bar on top floor seems permanently closed. The location is excellent for the old town and walkable to Guggenheim, excellent transport links to rest of city. Bilbao is a great place to visit but sadly this hotel is not a great ambassador for it.

7.2

Stay here if you want to be in the heart of the action. Don't stay here if you want a good night's sleep on a Friday or Saturday. (Sunday and Monday were quiet.) Breakfast is €12 each. Coffee, juice and a croissant at the attractive Cafe Boulevard a few doors up the road came to €6.40 for two. The staff are nice. The shower is not recommended for technophobes. The room safe didn't work. We'll stay in another part of town next time.

9.4

Hotel trés sympa,clientèle jeune et branchée,mais la qualité et les prix du minibar sont à revoir. Trés bonne situation dans la ville de bilbao,nous y reviendrons...

10

wir waren sehr zufrieden, man kann innerhalb weniger minuten die altstadt erreichen, 2 metro-stationen und ins einkaufsviertel ist es auch nicht weit. sehr empfehlenswert ist die plaza nueva, nur 5 minuten entfernt, dort gibt es super restaurantes und bars mit pintxos (tapas). Zimmer sind hübsch und sauber, alles was man erwartet!

9.7

Excellente adresse, idéalement située en bordure du casco viejo (vieux quartier animé) et à deux pas de tramway amenant vers le Guggenheim et les bords de la Ria. Déco design soft, chambres très agréables avec climatisation : du luxe pour un coût incroyablement bas (hors saison = 68 euros)

9.7

Actually the hotel couldn´t be better located in Bilbao than it was - marvellous!

8.2

Great place right in the heart of the Casco Viejo. Perfect during Semana Grande - although tended to be a bit noisey at times. Only real complaint I would have is the persistence of the staff to get in to clean the room while we were trying to have a siesta.

10

Great location, absolute bargain!

6.0

The hotel is very nice, artificial styled, good archtitecture, and the stuff is helpfull. But our room was very noisy. When we made a little sleep in the afternoon the room next to ours (or above or below?) was being cleaned. IT was so loud that you could understand each single word and you could locate each chair that was moved. Because the room was located at the back side of the building we heared nothing from the street - and that was lucky because the hotel is located directly near a bridge, traffic lights and an tram-stop.

9.4

Very clean and modern.A little noise noticeable from next room. Excellent location for sights and station.Mini bar very expensive but then who uses them,plenty of shops nearby for supplies.

8.6

We enjoyed our stay in this hotel. It is very clean. It was also very quiet but I think there wasn't a lot of people staying for that moment. I can understand people saying it can be noisy with more rooms occupied. TV is only in Spanish or Catalunian but one channel in english (CNN News). As many other guests, we didn't take our breakfast in the hotel because it was very expensive (11 euro + 7% tax). It is very easy to get to the hotel from the airport: there is a bus every half an hour to the city center. You can then walk from Plaza Moyua or you can go to the termibus and then take the tram. If you go to Bilbao, you have to visit the Guggenheim museum. For the moment, it is half the price (7 euro) because they are preparing another exhibition in some parts of the museum. You can also use the underground to go and visit the hanging bridge above the ria.

10

A marvelously located "high tehc" hotel blending the beauty of the old structure and the sleck modern look provides a marvelous backdrop for a stay in Bilbao. In the "old city", it is conveniently located near the great tapas bars, charming coffee shops, and beautiful plaza area, yet within easy walking distance to the major attractions in the city. A place to visit and a place to revisit.

9.8

This hotel is awesome. Close to a metro stop, across the street from a theatre and a 20 min walk to the Guggenheim museum. Service was great, room was great, location great...If I go back to Bilbao I´ll be staying here again!

8.2

An excellent hotel - modern and chic in a great location. However, don't stay here if you want a good night's sleep. The solid wood floors manage to echo every sound through to your room.

8.2

è un albergo bello, con stanze estremamente confortevoli. la posizione è ideale per girare a piedi a bilbao sia di giorno che di notte (la zona vecchia è quella più animata da bar e ristoranti)

9.5

Bilbao is not the easiest place to park in. Be prepared to find the nearest pay-car-park. The signposting in the town is not the greatest either. But the hotel rooms are lovely and the buffet breakfast is second to none located in a low beamed attic room....fabulous!

8.1

Good location offering good value for money.

7.8

Breakfast price too high.

8.1

The location of the hotel is excellent. On the border between old and new city, directly at the tramway that brings you to Guggenheim Museum in 7 Minutes. The furniture and bathrooms of the rooms are modern and good, one of the two rooms we received was a bit small. There was a strange smell in the rooms and it was not possible to adjust the air condition (only on/too cold or off/too warm). The rooms were towards the small inner yard, i.e. without view and dark but at the same time quiet (the street side is with a lot of traffic). It is possible to have breakfast buffet (well stuffed) for EUR 11,00 per day and person. It's not needed to order the breakfast in advance you just go and pay with your end bill. Good choice for visiting Guggenheim and having a tourist weekend stay when spending a lot of time in the rooms is not the main goal. I'm from Germany and I was there with my husband and my parents.

8.5

Beautiful hotel in a beautiful part of a gloomy city, vary easy to find and good access to the rest of the city, definately advise this hotel to anyone staying in Bilbao.

7.8

Small efficient in the old part of town, by the river and10 minutes from the Guggenheim. Hundreds of execellent restaurants and tapas bars in walking distance al you need is a comfortable bed.

6.4

My main criticism is about the room service: towels weren't changed even when we threw them on the floor (simply put back in their place)! We weren't given a new soap when the old one was (almost) totally used up.

8.2

Really nice hotel, on the edge of the old quarter of Bilbao. Highly recommended, and I would definately stay there again.

8.8

The hotel is well situated and very good value for money, especially for the rates we got through this website compared to what they were charging other visitors. The main issue with this hotel is noise, you can hear the smallest movements of everyone in the rooms around you. This was particularly bad for us as we were situated under the dining room. I would go back, because otherwise it was fine, but perhaps with a pair of earplugs?

9.1

A very good location both for the Old Town and for walking along the riverside to the Guggenheim and the the impressive Zubizuri Bridge. Rooms a little small, but good value for money. The extensive buffet breakfast was extra, excellent choice, with lovely freshly squeezed orange juice. Free Email service in the lobby of the hotel. Staff very helpful.

8.7

We had a really nice stay at this place. It is from the location a good starting point for visiting the whole city. We also used the tips given from a former visiter (which we found on the web site) concerning where to take breakfast or to eat pinchos.

7.6

The location was ideal and the rooms were very nice. The hotel is a little too trendy and modern for my taste with glass walls in the bathroom - they look nice, but not very practical or private. The weekend we stayed there was a lot of noise coming from the lobby and public places late in the night, which made it difficult to sleep.

8.2

Window door at the bathroom very weird

7.9

The hotel was in an idea location to explore Bilbao being very close to metro, trams and train. Good for restaurants and the old town. Downside was the noise in hotel from other rooms, particularly above. Staff very friendly and helpful.

6.4

This hotel appears to be a couple of old buildings knocked into one. The decoration is modern and to a high standard. However, in the double room I had the walls between the rooms were not very substantial and you could hear quite clearly everything going on around. It wasn't helped by having laminate flooring which seemed to amplify the noise. There was also a large wooden post in the middle of the room - part of the original building I think - but easy to crash into in the middle of the night. I expect the brochure would call it a feature! The Venere rate did not include breakfast @ 11 euros extra. The location is good being on the edge of the old district and about 20 minutes walk along the riverside to the Gugenheim. Beware! some rooms at the front are on a busy road which also has trams. I had a room at the back. All in all, fairly good value for money at the Venere rate. It would be even better if it had tea/coffee facilites in the room.

8.8

I do appreciate your hotel.

8.8

Modern spacious rooms in a hotel with character. Walking distance to the Guggenheim along the river. Close to the main shopping areas and the large number of bars in the old town. Free access to the internet which was very useful for emails and local information.

7.9

very happy wih hotel and cost

9.6

Excellent hotel with a reasonnable price.The breakfast is a bit expensive.

8.6

Very convenient for the old town with its bars and restaurants, less so for the Guggenheim or shopping in the centre, although neither is more than 15 minutes walk. I stayed twice, and both times the room stank of cigarette smoke which was not very pleasant. You have to use two lifts which is a bit odd. Good bathrooms, although no actual baths. Air conditioning good too. Avoid the disappointing and pricey breakfast at 10 euros a head and go to the Cafe Boulevard a few doors away - very nice Art Deco location with cheap breakfasts until about 12. The free internet access is a definite plus and the hotel staff are friendly. Ideal if you want a cheap place to stay and want to sample Bilbao's food/nightlife. I recommend the pintxos (tapas) at Cafe Bilbao on the Plaza Nueva nearby. I'd stay there again at the price (about 46 euros a night) that we paid.

9.7

it would have been nice to have a computer in the room since it´s a high tech hotel. that part wasn´t communicated well on website and the brochure (print) upon arrival was out of date.

9.9

The room was very clean and minimalist in design- but very comfortable and welcoming from the cold. Free internet access in the lobby was very convenient. Good locaion close to shops, historical cafes and some good views of the opera house. a great base for your visit to bilbao. Excellent value for money!

8.9

Make sure you ask for an inside room. The hotel is situated on a popular square which is busy with cars and people 24 hours a day.

7.6

Very nbice hotel & good location. Only drawbacks were small shower cabinet (no bath) and teh fact is wasn't made clear either at time of booking or check-in whether breakfast was included or not. It wasn't very good & if we'd known it was extra we would have gone out for it. Otherwsie, very happy - good value, good location.

9.6

excellent location, nice old building with character and good taste renovation, very spacious room and bathroom,nice modern furniture. the room was situated on the courtyard side and perfectly quiet during the night, but noisy early in the morning because located just under the breakfast room: we could ear all the foot steps. except this point,everything was perfect.