Hotel Vincci Arena - Barcelona

Facilities of the hotel and room had been well thought out...own lockable safe, TV that became computer VDU etc. Breakfast was excellent value. Markets and Estacio Sants close by. Would happily stay here again. Only negative were the colours of the hotel and room which i did not find very appealing, but he did.

Nice, but two major flaws: 1) I could hear everything from the neighbouring room. 2) Nowhere do they mention that breakfast costs an additional 13 euros!

Our stay at Hotel Vincci Arena was a very pleasant one, it's location is fine as it's situated 5 minutes walk from Plaza Espanya and is is very close to the centre via tube. Walking to the centre is a very pleasant walk; about 40 minutes. Our only gripe is that although the room price was OK it would have been better if breakfast had been included instead of having to pay extra for this at 12 euros each. The staff are very pleasant and welcoming however on our last day one specific waitress was rushing us at breakfast (even though we had 45 minutes until breakfast finished) and began removing food from the buffet and spraying the tables cleaning right next to us, it was quite off putting to be honest. We had dinner there one evening and it was lovely food. Would definitely stay there again and would highly recommend it.

Very Close to the Monjuic Fountians and two metro stations, the easiest way to travel around Barcelona. Limited bars and places to eat.

Stealing of your property, lying, hiding and eventually neglecting the very fact of the property existence – all that you will face in Hotel Vincci Arena. We came there for our honeymoon, and it was the worst hotel experience that we’ve ever had. We travel a lot on business and for vacations, and we’ve never met hotel crew that irresponsible and merely mean. We came to the hotel right from our wedding, therefore we had with us the glasses that were given to us as a wedding gift. They were not cheap, but not extremely expensive – we had our clothes and other things that cost more in the room. One day the glasses disappeared. We reported to the service desk, they said they will find them. For the whole day they were saying ‘we will let you know as soon as we have any news’. Of course, we were very upset – as this was our wedding gift. In the evening, they told us that their cleaning lady took the glasses (‘she thought they were ours’), put them on a cart and they disappeared. They told us they’ve been looking for them for the whole day, the manager came, the Principal came,etc. They told us the cleaning lady was fired and they will compensate for the glasses if we prodive the checks. We sent the checks to the hotel the same week – by fax – and emailed them. No response. We emailed again. No response. A week later – nothing, we called to the hotel and ask for the manager. They asked who was calling and said manager was not available. It lasted for a couple of days more. After our angry email Mr. Ramon Alegret (beware!) wrote that he consulted their legal department, and is not going to compensate. He gave out all the bullshit on that we had to keep the glasses in the safe. And he even wrote ‘we can not check if you have or not on the room a wedding glasses’. The story is not finished, but we urge you not stay at Vincci, either, if you want to support us – and all other people who might have suffered from this chain

Good modern hotel, near to a metro station with 3 main lines.