Hostal Castilla II - Madrid

I was brought to Hotsal Castilla III (the hostel located oppostie to Castilla II). The room's facilities are mostly new and in good condition. Hotel location is close to major attractions like Plaza sol, Gran via, etc.

My first time to Madrid. It is good hotel, quite inside, clean, the staff are helpful, the location is perfect you can walk anywhere in the centre, near lots of the metro stations, even you can walk to the buses which take you to the Airport. House keeping everyday. Recommended.

Good position, but our room was very little and without windows... cleanliness is not wonderful, but ok. For the price and the location it is a good solution.

Hostal pulito e soprattutto vicino al ceentro

Loved it, so central and such a good deal, nothing bad, all good

Noisy in rooms, mainly due to personnel rather than guests

Terrible Reception. Cannot speak English at all and is very rude when we ask questions and even when we were making payment. Insist that we put our room keys in a box where no one is keeping an eye on it except the CCTV. Location is great but it is located in a quiet street. Not suitable for single ladies travelling alone.

First time I had stayed at Castilla II. I stayed two nights. The location was great. The personnel during the day was very competent and helpful, but during the night was a disaster. I believe that during the day family personnel were in charge. I didn't like the noise of the hotel during the night. Girls screaming like they were having sex. I did complain during the night shift and management said: I am sorry but they didn't do anything at all. I really appreciated that when we went to Rome they kept our luggage for a week without charging us anything. This was very nice from them. During nights there were no lights on the halls and I almost had an accident waiting for the elevator. Phones were not working at all. The air conditioning was not working at all. Front desk was at another building and you need to cross the street to use the internet. Overall was not what I expected.

Good accommodations for the price. The showers had hot water! I would suggest a clothes dryer and some new towels so that linens weren't so hard. I really appreciated having the internet access. The staff was helpful!

Teniamos reserva en Hostal Castilla II, nos indicaron ir al frente al Hostal Castilla III. No tenia acceso wi fi como lo señalaba la web ni acceso a snacks para desayuno. Precio señalado en la reserva fue superior al que ofrecia la web del hostal el dia que llegamos y no hubo posibilidad de modificarlo. Baño pequeño, acceso a tina dificil para personas mayores o con alguna limitación funcional Excelente ubicación.

The Hostal have a good location! very close to Plaza Mayor and the prices its similar with the quality!

Castilla II is on a back street, a couple of streets away from the busy Plaza del Sol. I found it easy enough to sleep but my Dad, who's a light sleeper, was disturbed by discussions late at night (2-3am) outside our window (1st floor). We asked next day if we could have a quieter room and they moved us across the road to Castilla III, with a 4th floor room not overlooking the road, which was a good bit quieter. Still occasional noise from the neighbours, and one or two banging doors late at night, but my Dad was happy enough. This being a hostal with no breakfast, you're largely left to fend for yourself, but the staff were helpful with tourist-type requests as well as the room change. There's a vending machine which dispenses hot drinks (until it runs out) and free internet access on one PC. Overall, I thought it was good value for money (in the budget category) and the location was great, so I'd stay there again. Recommended to anyone who's not too light a sleeper :-)