Best Western Hotel Cervantes - Seville

The room was generally comfortable and always clean. Location was within walking distance of major sites. The room was located at the front of the hotel over the front door and as a result was very noisy at night due to traffic, deliveries and trash pick up. Breakfast staff was delightful and very accommodating. The restaurant was always cold and uninviting. While a computer was provided for internet access, it was not useable. Front desk staff was variable in customer service.

Very small entrance street no help with luggage Steps and narrow 45 degree incline remp from street to take luggage up to lobby Female receptionist not helpful at all.Saw us struggling with luggage and sid not offer any help from hotel. Complained at having to print an 8 page email sent to me with plane boarding passes in their printer. Poor phone support and info.

No breakfast included in the tariff. 4 stars is too much; 3 stars should be more appropriate. The location is good for walking everywhere.

Perfect location right by La Rambla, English-speaking staff, nice room. The street is small and quiet. Close to Mercado (main market) where you can get a freshly squezzed juice every morning.

Excellent price/quality ratio big and quite rooms excellent position in the heart of Seville

It was excellent! We got the room before check in time as one was available which make our holidays longer. The customer service in the hotel was very pleasant. Best one of all hotels I had stayed in Barcelona and Valencia. Love the friendliness in Seville. I highly recommend this hotel. Plus is near to all the tourist attractions. One more thing restaurant Las Golondrinas is the best flavour tapas food I ever had. I was very happy in there!

The hotel is walking distance to all main places and rooms are big enough for 2 people... all you need for a short stay. Price/quality is great!

Very good price, clean, and good staff. A bit away from the tourist area, but very quiet. It has the old charm too. The wireless is not so good in the rooms. But you can always go to the lobby.

The hotel is nice, the location lousy and the staff were arrogant. The hotel was fine but you will need to take a cab to most places in town if you don't have a car. They do have parking which is a nice benefit. I definitely wouldn't recommend the nearby Hercules Plaza as a place to go at night if you are travelling on your own and female. The hotel does offer usage of netbooks which was really helpful.

We stayed here overnight following a late flight. We booked two rooms at a bargain price and were well satisfied. As expected, the rooms were standard hotel rooms - clean, comfortable, air conditioned and with a nice bathroom. Common areas were pretty and this hotel is within reach of everywhere you want to go in Seville.

Hotel itself was OK. We arrived from Hilton Buenavista Toledo and the difference was huge. In Toledo we had nice spacious room with plenty of sun light. We had requested a quiet room at Seville but we were given a room next to reception (131) on the ground floor with a view of the street. There wasn't sufficient sun light and the lighting in the room was poor. The room was very dark all day. It is hard to believe that this was the quiet room we requested. We had a great deal for 58 EUR / night, so we knew not to expect too much. However what we got was even worse than what we were prepared for.

We had booked 2 standard rooms and as they did not have any next to each other, they upgraded us without any problems. Excellent service.

Very nice hotel located on a quiet street. 10 minute walk to the cathedral.

The main problem is with parking. The parking is far from the hotel and very difficult to enter.

It was a lot closer to the Cathedral than we realised, about a 10/15 min walk. Very close to El Corte Ingles aswell for present shopping :-)

The hotel was good, nice spacious room and although we were on the ground floor it wasn't too noisy. We didn't spend much time in the hotel, the location was about 10-15 minute walk to the Cathedral, and on the way are a few nice areas for drinks and tapas. Most eating experiences were really good - but a couple were a bit of a disaster, which we put down to being English/non-spanish speaking. One brilliant place to visit is Lizarran right near the hotel on Javier L De La Vega. You go in, ask for a drink and they tell you to grab a plate and some cold tapas from the bar. A bit later on they start to bring round hot tapas. Each tapas has a toothpick (some larger than others) and these are counted up at the end. Each stick was around 1.2 euros and the bigger about 1.5 euros. It was a great way to try lots of things, and a really enjoyable evening. We had 17 sticks, 2 beers and 4 wines and it cost around 32 euros - brilliant!! Much better than the previous night where we had potatoes with garlic mayo x 1 to start, 1 small pizza, 1 small paella, 1 beer and 2 wines for 50 euros. The beer alone was 6 euros!! Overall Seville is a nice city - great weather for the time of year, we would go back just for the weather, but had done most of the sightseeing we wanted to do in the 3 days. I would go back to the hotel again and recommend it to others.

Very pleasant stay, good location ( 10 minute walk from Cathedral), friendly and helpful staff

Very quiet well- situated hotel with attentive staff. There was a wide choice at the buffet breakfast. All in all a very pleasant stay

This was our first visit to Seville, and it won't be the last. The hotel has great character, built around a courtyard with tiled walls. The room was clean and had everything we needed other than facilities to make hot drinks. It was a couple of minutes walk to the centre of the city, ten minutes to the cathedral and Alcazares. All in all the hotel was fantastic value for money. We will try to stay there again.

We have been in other Best Western Hotels before and we have always been extremely happy with the service, the cleanliness, and the staff. Well done, and please keep it up - we will definitely recommend your hotels to family members and friends.

Nice hotel, short walk from historic center. Very quiet at night. Ok wifi in reception area, not available in room. No safe in room, but felt secure to leave valuables. Stayed three nights, no problem. Beds not the best, but ok. Very good value for the money overall.

Il personale alla reception è stato molto scorretto e arrogante. vorrei che questo commento venisse letto da loro the reception staff was really bad and arrogant. No customer service was given to us. Even the cleaning staff did not do their job

Good situation vs city center. Impossible to reach the hotel by car. Some noises early in the morning. Rooms ''vis à vis'' not very engaging.

The staff is too cold....

Good hotel, although the rooms on the entrance hall is very noisy and disturbing at night

Very beautifull hotel, near the center of Sevilla town (5-10 minutes to walk). It is clear and there are the excellent employer.

The Cervantes is a lovely place to stay. It is multiple houses connected with several flower filled inner courtyards, interesting corners, a comfortable bar and cafe. Our room was tiny with not a 90 degree angle in sight, but comfortable, clean and overlooking a quiet courtyard. Finding the place by car is practically impossible as you're in the old Arab quarter with winding one way streets. Every passerby is more than willing to help you try to find it "just aroung the corner", but we'd recommend just parking either outside the city or at the public garage near Corte Ingles and just walking. Once you find the Cervantes, you'll be just a few turns off the long pedestrian route through the city and to the Alcazar and Cathedral. The Alcazar of Seville is our choice for most beautiful site in Spain -- even more lovely than Granada's Alhambra. Lots of flamenco shows - we went to Arenal and loved it.

Very nice atmosphere, very bad indication for the right street.

No Mini refrigerator, that's really a pity.

As I requested a room in the new part of the hotel I can only review a room from there. The hotel is up a side street but it is very safe. We did not have the breakfast so cannot comment on the food. We got a fantastic deal from Venere.

From Savelle we went to Granada and stayed in Hotel Ma Nazares. For the same questionnaire I will rate Ma Nazares 11 on this scale. Great rate, great staff, great services. Best Western stay was poor not to be repeated.

Nice and comfortable, a good atmosphere

We had a fantastic stay in in this hotel. If you like small and quirky this will be right up your street.

Staff very helpful and kind.

Typical chain hotel, very well managed if rather characterless; staff very efficient though lacking in warmth.

Albergo nel cuore di Siviglia.A due passi ci sono le zone della movida Sevillana.Economico, pulito e ben posizionato.Spazi comuni molto accoglienti.Alla reception molto gentili.Hotel da consigliare.

This is in fact a three star hotel. The labyrinth like one way narrow roads was a real pain, and it took us 1.5 hour to find the hotel despite the help of a google map. The room and bed was OK. The advantage was that it was walking distance to the main historical places to be seen.

It's a very nice place to stay, and the position is perfect

Nice hotel. Rooms are good sized, very clean and comfortable. very goog bathroom. We didn't have breakfast in hotel, there are a lot of others options near hotel cheaper.

The hotel is centrally located. Our room was facing the nice interior garden and it was quiet. But the room was small, with very small windows, so it felt dark and stuffy. And one detail: Why do they not have a toilet brush in the bathroom? There was no safe in the room.

The most unfriendly staff met us at Reception. Room wasn't ready at 2pm when we arrived even though check-in was 12pm - no apologies made. We had asked for a room with a double bed and were given the smallest room ever - Room 153. The room was located between the breakfast/bar area and an outdoor bar area and was incredibly noisy despite my request for a quiet room. Hotel is in a very convenient location and is extremely clean. Too expensive for quality of room and amenities available. Will definitely return to Seville but only to this hotel if nowhere else was available and rate was much lower.

The hotel is very nice, we enjoyed staying there. The only disappointment was that we could not park our car in the hotel's garage (it was full) and had to look for a public parking. Hotel is located in the centre of Sevilla and driving to/from the hotel is a real problem. The hotel is perfect, but I would not recommend it to those who are driving.

The hotel is very near the center of Sevilla and its a very quite place. The rooms are good and clean and in the hotel there is a very nice yard. The employees are very polite and qualified. A good hotel for a good price.

A pleasant hotel in a convenient location but overpriced. Our room was very small. The public areas were attractive but cold. The breakfast was too expensive for us, 15 euros, but there are several cafes nearby where you can have breakfast with the locals which is fun.

We are a young family with a 1 year old. The stay at Hotel Cervantes was amazing, welcoming and I will returning there and only stay there when staying in Sevilla. The staff were very help, accomodating even though you could see that they were very very busy. Very spacious room and all instructions passed to them very helped out. I would recommend this hotel to anyone going to Sevilla.

The word cramped comes to mind starting with the dinky lobby and the adjoining restaurant where on a weekday one has to sit elbow-to-elbow with fellow travellers at breakfast as many tables are placed end to end with nary an inch in-between so that you feel you're in a mess hall. English also seems like a problem with some of the people at the front desk, and the location, including the surrounding area, is not all that great either so that it was overall a disappointment.

A bit far from the historical center but very close to the shopping streets. The room was small and dark, and the bathroom tiny. We have not tested breakfast (15 euros per person). The third bed was an uncomfortable foldable bed. Could have been better, could also have been worse !

All is fine except the spacious of the room. Staffs are brilliant.

Excellently situated in the old city within easy reach of all the sights, shops and pubs, but in a very quiet backstreet. Good breakfast, great variety. Beautiful patio.

A little bit old facioned hotel nearby the center of Sevilla. Problem with parking place. The service quality and friendiness of the staff is excellent.

The reception staff was the worst of this hotel.It seemed that the guest was a burden for them. The hotel is very nice , the rooms are well decorated. The food is not consistent to the restaurant, that is very beatiful.I had a bad dinner. The breakfast is very expensive. The localization is only good for guests without car .Its impossible to park near the hotel, that has a very small garage, insufficient to the number of rooms.

It's in the city centre! Great, but kind of problematic if you have a car (the tiny streets are a sort of labyrinth, and you'll have to pay to leave the car in a parking place - the nearest is the CorteIngles's one)

A very nice clean hotel. The only down side to the hotel is it's about a 20 min. walk to a major landmark but it's a very pleasant walk that takes through back alleys and unique streets. It doesn't seem like 20 min at all. It was easy to keep my 10 year old son occupied while walking while showing him all the little different things along the way.

Per essere un Best Western ci aspettavamo qualcosa di più...le camere sarebbero da rimodernare. Quando siamo tornati in camera la prima sera c'erano delle formiche e dopo averlo comunicato in recepcion, è arrivata la signora delle pulizie con una scopa, solo dopo averglielo chiesto ha portato lo spray disinfestante. L'hotel è situato a pochi passi dal centro, ma se siete in macchina ci impiegherete un pò a trovarlo... (strade strettissime e sensi unici). Sicuramente ci sono altri hotel migliori, allo stesso prezzo.

L'unica nota negativa di questo hotel consiste nelle difficoltà che si riscontrano a volerlo raggiungere in auto (soprattutto se si seguono le indicazioni del navigatore satellitare). per il resto si tratta di un hotel davvero molto bello, silenzioso, comodo, con personale gentile e nel pieno centro della città... lo consiglio a tutti!!!

Ottimo, peccato per un po' di "rumori" notturni causati da clienti maleducati. Location perfetta!

It is very difficult to reach the hotel by car and the garage is often full. The hotel is fashionable and confortable.

Impossibile da raggiungere se si dispone di autovettura propria e il personale alla reception non si è minimamente prodigato per indicarci il modo per raggiungere il parcheggio suggerito visto il dedalo fittissimo di strade strettissime che lo circondano.Sala colazioni non particolarmente pulita.

L'hotel si trova abbastanza vicino al centro,15 minuti di passeggiata gradevole, non facile per stranieri arrivarci proprio per il dedalo di splendide stradine che è la città, ma basta chiedere e ti accompagnano,sono accoglienti i sivigliani! L'hotel è gradevole, tranquillo, come le stanze.La reception non è molto accogliente, sono scostanti, non parlano italiano,i posti disponibili nel garage sono pochi e la prima sera abbiamo dovuto parcheggiare in un lontano parcheggio a pagamento. Non è di certo un 4 stelle come dicono, ma in Spagna, avendola girata abbastanza, posso dire che le categorie degli alberghi non si capisce con quali criteri siano assegnate, la qualità è in genere media bassa.

Andare a Siviglia in bassa stagione (agosto) permette di mantenere un'ottimo rapporto qualità/prezzo. L'unico "inconveniente" è rappresentato dall'aria condizionata: per essere ambientalisti, funziona solo quando si è in camera.

A Siviglia ci siamo trovati molto bene, l'unica osservazione da fare è che abbiamo trovato due scarafaggi nella stanza e la giustificazione è stata che è un problema della città...apparte questo consiglio l'albergo

My first visit to Sevilla. I stayed in a double room - alone - beautiful pation and bathroom. Happy the aircond. was so effective, because it was 40 pluss outside! Nice breakfast, too.

Ottimo hotel ben strutturato e con camere grandi.Dotato di cortili interni molto graziosi dove poter fare colazione o pranzare o cenare.Buono il rapporto qualità/prezzo.Forse se il prezzo della colazione fosse più basso... Non proprio vicino al Barrio Santa Cruz e Cattedrale ma nemmeno tanto lontano perchè in 20 minuti a piedi li si raggiunge.Consigliato

Rooms clean and very quiet. Very confortable bathrooms. Some of the employees are not English-speaken. Good position in the centre of Sevilla, near to the major monuments and to the Avenida de Hercules. I think that it's an hotel recommended for couples.

I had to arrive to Sevilla one day before, So I tried to change my reserveton in order to arrive before, I call to the hotel and they asked me to do this by internet in booking.com. The price in Booking.com was 110 euro and rhe price that venere gave me was 160 euro. My question is, Can you improve the rates?

We enjoyed our stay very much - easy walk to everywhere.

Good location. A 5 minute walk to everywhere and quieter than living in the heart of touristy Barrio Santa Cruz. But hotel itself is old and rooms are dull and dumpy (albeit clean). No wireless access in the rooms which was an inconvenience. Better accommodations with more Andalusian character could be found elsewhere in Sevilla for the same price.

Siviglia è fantastica e la vicina Piazza de Alameda è piena di vita notturna. Di conseguenza se avete il sonno leggero, soprattutto al sabato notte fatevi dare una stanza che dà sul patio interno. E' certamente meno "intima" ma sicuramente più silenziosa.

Very quiet, central, in an interesting location. Great central courtyard. The breakfast, at 15 Euros, is not worth it -- a few blocks away from the hotel you can find a good breakfast place.

We were delighted with the helpfulness of every member of staff we met. The hotel was comfortable and attractive with some typical Spanish features. We shall certainly recommend it to others.

A charming hotel, which has made full use of the available space within its beautiful historic buildings - perhaps too much so? Unlike previous reporters, our room was a tad small and had a window looking out to the corridor. Not a problem per se (we were on the first floor at the end of the corridor) but while sitting in one of the cool courtyards it was possible to look into ground-floor rooms. However, you could also say how good (and accessible) to step from a ground floor room into an Andalusian courtyard! The bathroom was well-equipped and pleasant. The bar service was particularly attentive & charming - slightly surprised that it stopped at 22:45hrs, though. Buffet breakfast was fine.

Small rooms in a dark area - but it is Southern Spain and you don't really want direct sunlight.

The staff and facilities were ok. Only the restaurant was poor because of the unkindness of the waiter (very unkind). Besides it closes too early

The hotel was fine, the rooms were clean and the service good. But for these prices the rooms were very small. The breakfast was extraordinary expensive (16€pp). And the surroundings were not very interesting (no points of intrest, few restaurants etc). Overall rather low price/quality rate.

Nice place. Expensive to those of us living in a dollar-based world, but all in all a very nice stay. Staff was pleasant and helpful. Location of the hotel was quite convenient to Sevilla's old center. Quiet and safe neighborhood. WiFi available if you go down to the second lobby. Do note that breakfast, while nice, is especially expensive, and that there are plenty of bars & cafes nearby where you can get an OK breakfast for a fraction of the price.

The hotel is beautiful with a lovely courtyard. Staff was helpful with providing directions and reservations for us. By the time we left, we felt like family there. We loved our stay!!

Excellent location, walking distance to the city centre and train station; atmospheric interior courtyard; everything fine except bed was uncomfortable for my bad back, we got twin beds when we thought we would get double bed from the reservation, and we expected bike hire from the description

This was our second stay here - lovely hotel, very friendly, efficient staff. would have no hesitation in recommending it, or staying there again ourselves.

This hotel was excellent. Good spacious bathroom, large room with easy to operate room safe. The staff were extremely helpful and voluntered to do things without being asked. The inner courtyards were extremely well presented.

This is an excellent value for money hotel. Located in the city centre and with close walking distance to all tourist attractions which can be visited. Staff is welcoming and helpful room is big, clean and fresh.

I stayed at this hotel for the first, campanied by my husband

Best western does not enclude breakfast which is a hassle .

This is the second time I have stayed here. It is great value for money, and in a good position to explore Seville.

Surprisingly excellent venue in fairly back-street location - though just a few minutes walk to the shopping centre. Only complaint was that the room door did not prevent noises from guests within the building. A curtain to muffle the sound would be beneficial. Would certainly use again.

We don't find a site in the garage for our car

It was the first time we stayed at Hotel Cervantes. The employees were very kind and the service satisfid our needs and expectations

Excellent price/quality relation, I would reccomend for anyone heading to Sevilla.

Good hotel for the price. Hard to find but close to all tourist attractions. Staff generally excellent - one "forgot" to supply additional pillows despite being asked twice. Very noisy hotel guest one morning at approx 3am. Sounded like a teacher with a group of pupils who were possibly checking in. The students were quiet but the teacher was extremely loud until checked. Thereafter, no problem. Generally clean facilities with friendly staff

Pleasant hotel, nice and helpfull staff. 15 minutes walk from Cathedral, hotel situated in quiet area. would recommend this hotel to others.

Veramente bello e particolare

A well located hotel. The staff were very helpful and the room was very clean. I would recommend this hotel.

L'albergo è veramente carino e pulito. La posizione è ottima, a pochi passi dal centro storico.

L'intérieur de l'hôtel est magnifique avec plusieurs patios et des espaces de détente. La chambre pour 3 personnes était très grande (mini salon), calme, confortable et bien équipée. L'acceuil était très bien aussi. Cependant, il vaut mieux réserver le parking si on vient en voiture car le parking était plein à notre arrivée. Le seul véritable problème de cet hôtel est la difficulté pour y arriver. De nombreuses rues sont à sens unique et le GPS voulait nous faire passer par des rues piétonnes. Il vaut mieux s'armer de patience et demander mais l'hôtel en vaut la peine. Il n'est pas loin des magasins aussi.

First time in Seville. Htl location very good. Unfortunately the triple room availabel was at the top of the building in the terrace near to the heating equipment, with much noisy during the night. Personnel at the reception not so more friendly. Difficult to reach by car and no parking availability for a car with 2.00 meters high. Suitable and very close to the centre. Summarizing good.

L'hotel è raggiungibile con molta difficoltà, essendo all'interno di un centro storico, molto simile ad un labirinto. Povere le indicazioni stradali. Sarebbe oppoortuno che l'hotel offrisse la possibilità di prenotare, assieme alla stanza, anche il posto-macchina nel proprio garage, giacché si rischia di restarne senza.

The hotel is hard to find if you come by car, because it is located in a labyrint of one-way streets.

The hotel was excellent. location was very good, staff helpful and breakfast very good value.

I was in Sevilla for the first time and only for one night. The Hotel was very nice and quite, a little bit out of the pedestrian area, but I had a very good and resting night there.

Ottimo rapporto qualità prezzo, la pulizia nella stanza è stata sempre ottima. Molto comodi i materassi. E' al limite del centro, vicino all'inizio della zona pedonale quindi un buon punto per esplorare la città! Per la colazione è consigliato il Bar-Pasticceria "La Campana".

Excellent location. In a quiet lane next to shopping area. Close to El Corte Ingles, Zara etc,. But away from Alcazar and cathedral.