Hotel Best Western Opéra Saint Lazare - Paris

The general hotel quality is quite low, rooms are extremely small, the elevator is the smallest and funniest I've ever seen in my life. Price paid is really to high for the quality offered, but maybe this is common in Paris.

The location is good, but the hotel very bad. Very small room, unfriendly employees and I had to leave a deposit to have an hairdrier.

Stayed 3 nights. Instructions to hotel were very poor. We understand rooms in Paris are small, but this was for pygmies. Once the suitcases wee in the room, there was no room for us. We were unable to unpack - one tiny closet, no drawers or space. One mattress was so soft the floor felt better. One bedspread looked as if it had been around the block a few times. The room had a sloping ceiling -- not for a tall person. We would recommend only ONE person in a room this size. Many light bulbs were missing - we had to ask for them and install ourselves. The shower curtain wasn't long enough and every time we took a shower we had a flood. Very little information about the area, which was delightful. Staff very poorly informed on Paris geography and events. One young lady, Erica, was most helpful about anything if she was on duty. The elevator had a terrible odor. For us, it would have been a better idea to pay more, stay closer to the Louvre, for example, and pay less for transportation around the city. Very few taxi drivers had any idea of where the hotel was located. I thought I would have to pay for Internet - but had my own computer and did not. 139 Euros is not CHEAP and I don't think the value was there, all things considered. It might help if you put the actual room size (8x8 feet) in your description.

Breakfast was included and the service provided by the waitresses was awful. My wife dropped OJ on the table and when we called her she grunted and left without cleaning. We had to do it ourselves. Front Desk clerks were helpful, but were not staffed appropiately. Only one person and the phones were ringing, people always in line to check in, others with questions... It was crazy for them. Bathroom was not cleaned well.

I wish I knew her name, but the lady at the front desk (short dark hair) was WONDERFUL. She spoke the best English and she was so helpful and polite. She really made my stay memorable. The room itself was fine - nothing noteworthy, but it was clean, quiet and all around a good value. I have been so pleased with the Best Westerns on this trip.

Normally , I would write a few lines, but we were only there for one night, plus got a discount via Venere ...price was 68 euro, but normally its 110 plus!!

The hotel was good, the only thing is that the rooms were a little small, but the location was excellent, the metro was one block away from the hotel, so you could get the main atractions easily... the price was excellent too.

The people working there was always in a bad mood, expect one Mr. Malik who gave excelent service. There was hair in the beds, and hair in the food, and the "waiter" didnt even understand english when i told him. I've staid on another hotel in Paris before, and it was much better.

The mattress are not confortable at all. room two small.

The room had just been repainted... smell of painting. Lot of noise due to renovation work. A lot of customers were complaining during my stay in that hotel.

Only two problems: malfunctioning of room magnetic key; breakfast not included in the price as seems in the web page.

When I checked in, I was told that my rate included breakfast and next day after breakfast I was told that it was not and I was charged 13 Euros/person for breakfast. Also, it said that it has free Wi-Fi Access, but you still need to pay for it to access.