Best Western Hotel Carlos V - Madrid

8.9

We only stayed for one night in this hotel before joining a tour group. The staff were fantastic, the facilities were great, convenient location, clean, well maintained & quiet rooms. Excellent place to stay!

7.0

Simple hotel, excellent location just a few steps from the main streets in the no traffic zone. Small rooms, but OK for visiting the city. Very poor public spaces (lobby etc.)

7.5

Ottima la posizione dell' hotel, ottimo punto di partenza per visitare la città graze alla sua centralità. Le camere sono molto pulite, alcune piccoline ma confertevoli altre più spaziose. Nel complesso raccomando a tutti questa struttura.

5.0

The bed was too "narrow" and hard.

8.3

The hotel is well situated for the centre of town and for transport links.Not much on offer other than accommodation but the hotel was clean and well-kept.

6.9

We asked for a quiet room and were initially placed in a dark, dreary room facing an air shaft. We took a gamble on a more cheerful, sunny and larger room facing the street, even though the bell hop warned it was very noisy. We were pleasantly surprised to find that noise was not a problem at all, at least during our 3-night stay.

9.7

Very close to Sol Square. Prado within walking distance, very central. Big El corte ingles very close. Sol Square a little seedy.

3.7

The breakfast was not worth 9 euros. We went down the street and had a better one for 2.50. The room had a very small window with opaque glass, which gave us the impression of being inside a hospital! We spent five nights at the hotel. The last day I asked if my husband could stay in the room until 3:15 p.m. (the time we left for the airport) since he had come down with the flu. The reception agreed to let him stay,but charged us for half a day. Considering how much we'd spent for the whole stay, I think they could have give us those few hours for free... Even a cup of coffee cost 2 euros, by the way! No freebies.

9.9

The waiters in the kitchen are very kind & accommodating specially the one that was working at afternoon till 23:00 . The breakfast selections are superb . Hotel location is the best .

10

Excellent.We were pleasantly supprised how close we were to everything.Our room had a balcony with good view of the shops & nightlife.Easy to walk to places of intrest.All the staff were very pleasant & helpful.We enjoyed everything.Hotel offers airport transfers.

7.4

The location was excellent. Shopping and restaurants all over. Also in the middle of all the buses and metros that you needed to get around Madrid. The rooms were big enough but the furniture was oldish and squikish. The parking lot was full so they couldn't provide the service. The hair dryer didn't work but they managed to fix it one day before we left. The big down side was that it was very noisy at any hour. There was one particular street flute performer that drove us crazy by singing the same tune(only one he knew probably) all day every day. Drunk young folks were screaming on the street at night. So if you're not one of them ,in witch case i recomande this hotel, don't stay here.

9.2

We were pleasantly surprised when we got to our room and had a balcony! The location was excellent near the Puerto del Sol, and the shopping nearby (Calle Preciados and Cortes Ingles). The hotel staff was especially helpful. The only negative was our floor was never fully vacuumed.

8.2

Good hotel !

7.2

Married retired couple (67 & 68), we spent 8 nights in room 509 (top floor at the rear of the hotel, so it was very quiet at night) Superb location for exploring central Madrid with easy access to the metro and all the galleries. Excellent ambience in the breakfast room. Breakfast adequate, but with a rather restricted choice, and rather expensive.

6.9

The hotel was easy to find from the Sol Metro stop and the people who worked at the desk were friendly and helpful. Their English was more limited than I would have expected in such a hotel in a major city. The breakfast was excellent every day and the waiter friendly and courteous. My biggest complaint was the noise from the street which went on until 1 or 2 am and was quite loud. Despite very comfortable and cool temperatures, I had to leave on my air conditioning just to be able to sleep. If you are not a night owl, then I recommend a room that is not on the street. Otherwise, a nice place for the money-very clean and staff courteous and pleasant.

9.4

I stayed in a single room which was VERY spacious... really nice bathroom. Great location with a small balcony. I didn't try the breakfast, but I did go in the breakfast room to use the free internet station. Really a great stay for the money!

7.4

First visit to Madrid. Single room. Chose the hotel due to the availability of a shuttle service from & to airport. Keep in mind to book this 24 hrs ahead. I did not & had to take the metro, which was in the end faster, much more convenient & cheaper. Excellent stay otherwise.

8.1

Sightseeing

8.7

excelent location for sightseeing and visiting musiems and galleries- very central and the hotel was quite except for some building work 2 doors away, but wasnt really a problerm. we had a very nice few days here

7.5

I really enjoyed this hotel: very friendly and efficientpeople at the Reception very high quality breakfast for a great value for money great location Last but not least, and for me it is now a criterium of final choice: FREE USE OF INTERNET AND WIFI in the hotel and inside room

8.6

Long live Carlos V! Wonderful hotel

5.3

rooms are too much noisy because of not being well isolated and very small. The position is perfect.

8.3

I will never forget my weekend in Madrid! The hotel was in a perfect location and the value for money was really good! Just don't forget to book your transfer to the airport at the reception with a 24 hour-notice. Overall it was a great experience and I will stay at the same hotel when I go back to Madrid!

7.7

Very noisy all night at week end

7.5

Fab location.

8.0

Small old style hotel, good location. Hard to find by car, in the middle of a pedestrian area with special access streets.

7.8

Posizione ottima vicinissimo ai principali posti di interesse turistico. Ottimo rapporto qualità prezzo. Camera ultimo piano con terrazzo con vista sui tetti di madrid. Se torno a Madrid ci ritorno.

9.4

a parte un piccolo incidente di viaggio il nostro soggiorno nell'hotel è stato molto buono, ottimo per la posizione e per la qualità del servizio offerto. solo che gli sapgnoli fanno baccano fino al mattino e sembrano non capire l'inglese!!!

6.3

We recommend this hotel. The staff was kind, the beakfast very good, the location perfect, and the rooms were ok.

9.0

If you are looking for a good location, this is a very good choice.

9.1

Hotel and staff were excellent. Room was very nice and spacious for three. Location was good in the old part of the city in walking distance to many wonderful places. The only problem is that taxis can not drive to the hotel since it is on a walking street. We will definitely stay here again.

8.5

The only problem was the works in a house near the hotel. Otherwise, also silent. No meals in the hotel or nearby. The hotel was fairly good, the personnel excellent.alberto debenedetti

7.1

2 types of rooms. I was lucky but my colleages got terrible small smokey rooms. The guy at the reception not very polite. At the question "May I have a no smokers rooms" he answered "Lo que me queda (what has been left)"

6.6

Positive things about the hotel are as follows - Excellent central location for sight seeing - Clean comfortable rooms Negative things about the hotel - Noisy from about 7am onwards if your room is facing the street which ours was. - The door to our room was thumped on at about 4am because some drunken French idiot forgot his room was 208 and NOT 209.(my gripe being that hotel night staff did little in the way of assisting him to his correct room and seemed content for him to thump on my door for 15mins until I lost my patience and directed him myself! ) - Dont try order a drink from your room anytime after 11pm either not even 11.01pm because you just wont get one - notwithstanding the fact they advertise a 24 hour room service of course!! I would however return to the hotel if I happended to be in Madrid again as I'd be unlikely to be as unlucky with noise a second time!

8.0

The hotel is in a very convenient position for central Madrid but, inevitably, suffers some noise at night. The otherwise efficient service was let down by the receptionist informing us that we would have to walk with our luggage to the nearest road and hail a taxi to the station - ten minutes after the one he purported to have ordered was due.

8.5

Perfect location in city centre so you have to ignore street noise. I always book hotels through Venere, some hotels include breakfast - this one didn't but maybe that is usual in Spain. As Madrid is probably the home of the cafe this is not a problem. I love this city and would recommend this hotel for it's location to shops, sights and buzz of Madrid.

9.0

We stayed in Madrid for holiday and we enjoyed a lot this hotel. It is 5 minutes from Puerta del Sol and 10 minutes from Plaza Mayor. It's also a walking distance from the Cathedral, the Castle, Austrias and very near from Sol station of the Metro. There are many stores and restaurants around it. I would stay again in the same hotel.

8.6

Carlos V is a very nice and clean hotel. Hotel is located actually in the hart of Madrid within walking distance to most interesting site seeings. Very close to several METRO stations. The only problem is that a breakfast isn't included in the standard package.

6.5

quite a good hotel, but: EXTREMELY LOUD (as if you're trying to sleep in the middle of a very busy street. a couple of times i was getting up in the middle of the night to shut the window, but it WAS SHUT already - this is how loud it was). ask for a room facing the backyard (not sure if there are any) or leave it.

9.2

Very good money for value. To be recommanded!

6.9

I stayed at the hotel for two days on a businnes trip. The hotel is locatd in the very heart of madrid and everything is reachable within walking distance. The room was very small with no window and the bathroom was not very clean. Personnel spoke very few words of english

8.7

We really enjoyed this hotel. The service was friendly and helpful.

9.3

As a part of a large chain, the Carlos V lacks the charm of a smaller hotel, but that said, our stay was fine. The breakfast was excellent the location was perfect (5 mins from Puerta del Sol) and the room was totally quiet. The bathroom is new and modern. We arranged to take the hotel shuttle bus back to the airport, but when the bus didn't show up the hotel, without our even asking, arranged to have a taxi pick us up (at hotel expense).

7.1

the best location to lodge if you want enjoy the lifestyle of Madrid ! Very close to Public Transportation

9.6

I chose this hotel for a weekend stay in a city I had never visited, purely on the cost and location. It turned out to be a fabulous choice! I was impressed with the staff (especially as myself and friends speak no Spanish), maid service, cleanliness, breakfast etc. Whenever we needed a taxi, the reception sorted that for us and gave us suggestions on where to go. It is in a great central location as well, near a station, shops, restaurants etc. Perfect for whatever you need and we were able to find our way home at night while extremely drunk as well! Also, the minibar was a bonus and not that expensive either! I'd stay here again.

9.4

although the reception staff were not the most welcoming (but i am sure its just their way) they were quite helpful with our queries. cant fault the room. it was plenty big enough for 3 girls with nice size bathroom with lots of mirrors. all nice and clean breakfast was all you could eat which was great to fill up on. if i went back to madrid i would definatley stay there again.

6.0

Windows overviewing a wall! Room a bit smelly... Poor breakfast. Ohterwise staff helpfull and nice.

9.0

Das Hotel liegt in absolut günstiger Lage. Der Service war ausgezeichnet, das Frühstück ebenfalls. Wunderschönes großes Bad. Leider war in unserem Zimmer die Klimaanlage sehr laut

6.0

We already knew this hotel from previous visits and chose it originally for its very central location, however the surrounding area is often very crowded and noisy, especially at weekends and we would prefer somewhere quieter in future. The staff are friendly and helpful, but the rooms are small and dark, unless you opt for a front room, which faces onto the noisy street. Some rooms at the back overlook small interior patios. Room #119 is located immediately over a noxious exhaust vent, which means you cannot open the window without filling the room with dangerous fumes. The bar/breakfast room is a pleasant area, but unfortunately, loud pop music played at all hours makes it an uncongenial place for meeting friends, relaxing with a newspaper, or even for enjoying breakfast. The management needs to consider seriously whether this is in the best interest of their clientel. I doubt that we shall stay here again on our next visit to Madrid.

8.2

We were pleased with the central location of the hotel, but the rooms were rather small. On Sat. night there was all sorts of noise coming into the room until about 6 am. the taxi driver let us out at the bottom of the street, so we were glad that we didn't have any luggage. the people were friendly and helpful.

9.3

We were three males staying in what was supposedly a triple room and this was our only complaint, as there were two double beds and a sofa, rather than singles, as we expected. Having said that, everything about the hotel was superb, we were very impressed with what we got for what we paid.

9.5

The hotel has a shuttle service which is scheduled to be at the airport in 30 minutes; however, after making three additional hotel stops in Madrid and stopping at a different terminal first, we arrived at our stop in 55 minutes.

4.8

Dear Sir/Madam Your questionnaire has come at an opportune moment as I was intending to write to you anyway. On the whole I thought the Carlos V was OK or adequate but I was very unhappy with the cleanliness of my room. On one occassion the beds were only half made - the quilts were left in a heap on the floor. One night I had a canned drink in the bath & used a sachet of hair product, the next day the can and sachet were still there. There were pieces of 'stuff' on the carpet that stayed there - i.e. they were not vaccuumed away. Bottles & cups from the mini bar were not cleared away or replaced. I realise that I did not complain at the time, this was due to reticence on the part of my travelling companion who felt that a conflict would spoil their holiday. However, I think it is important that you know that a hotel that would otherwise have been fine for the price was horribly let down by laziness - frankly the room was dirty and for that reason I will not go there again. Yours Lucy Culshaw

7.6

The air conditioning went out the night of our stay. There was no offer of discount or compensation for this inconvience (it was 90+ degrees). Otherwise it was a good location and very nice rooms, and the noise level was ok.

7.7

WE STAYED HERE FOR 3 NIGHTS AS PART OF A GROUP OF 6 LADS .IT WAS SOUND BASE TO STAY FOR,DRINKING, SLEEPING AND EATING .IT WAS QUIET, THE STAFF WERE HELPFULL.DONT THINK YOU CAN GO FAR WRONG IF YOU JUST WANT A HOTEL FOR RESTING UP AND THE ODD DRINK BEFORE GOING OUT .WE DIDNT TRY THE FOOD AS YOUVE GOT SO MANY TAPAS BARS AND RESTURANTS AROUND THE AREA . A CENTRAL PLACE FOR THE SIGHTS AND SOUNDS BUT A BIT TO FAR AWAY FROM THE BERNABAUE STADIUM WHICH IS WELL WORTH A VISIT.

8.4

We thoroughly enjoyed our stay and were impressed with the free e-mail facility on offer! The main problem was the noise factor which was due to the central situation of the hotel and not really their fault. The breakfast was excellent as was the waiter service at all times. We have booked via you to go to Barcelona in a couple of weeks and hope the hotel will be of the same standard!

9.9

Extremely convenient for the centre and a pleasant, friendly hotel . Well kept and adequate facilities, providing excellent value for money. Bedroom at rear was quiet and could sleep well. Comfortable lounge and breakfast area. Very clean and staff found to be friendly and efficient. Altogether I can recommend it for a anyone visiting the city.

10

I had a great November vacation in Madrid. Hotel and stuff were great. Thank you all. Will stay again.

6.1

Too much noise... we stayed there in late November, and the Hotel is located just behind the Corte Ingles, which has a holiday show with songs and music every hour (for 20 minutes!). But overall good location (between Sol and Gran Via, perfect for shopping).

7.2

The hotel is in an excellent position to reach all shopping and tourist areas. A bit noisy on a Saturday night but apart from that, we had a great stay. The reception staff were very welcoming and helpful, bar and breakfast staff were also really good. The one thing that didn't match to the web was that hot breakfasts are an additional cost. Overall, the hotel is very good and I would recommend it.

8.3

Apart from the room being slightly smaller than expected, the Carlos V was the perfect place to stay for a short city break. The location is very central to everything you may wish to visit. Plenty of places to eat, drink and shop all around the hotel location. We walked to most tourist sites but when we did use the underground trains they were regular and easy to navigate. We did experience some noise at night as we were overlooking the front of the hotel but a couple of extra glasses of vino cured that problem. All in all would stay there again if I returned to Madrid.

7.3

Perfect location in the center of the city. Easy to reach from the airport by subway. Just a couple of minutes away from the subway station. Small but clean rooms equipt with an effective aircondition. Generous breakfast buffet.

9.8

This hotel is a great value and the location is perfect. It was far better than 2 other Best Western 3 star hotels we stayed at during or vacation.

7.1

The location of this hotel is excellent and even better because it is on a street with no vehicular traffic. The first floor lounge, bar, and breakfast room is spacious and very attractive. I especially appreciated the free internet connection available to guests in a private back corner of the room. The included breakfast was very good. The only negative comment I have is that some of the desk staff were somewhat surly and acted as if giving help was intrusive to their work.

8.1

I thought the hotel was a good as you will find at this price in the heart of the city.

9.3

Very well situated, close to all major attractions and a metro station. Comfortable hotel and friendly staff. Bathroom was clean and fairly big. Good value.

7.8

We had booked a 4-day stay and then called to cancel our first day when we couldn't reach Madrid that day. They didn't charge us for that day, to our surprise. Thus, a great value. Very helpful staff and convenient location, though you pay for that convenience with street noise.

8.6

Bright, cheerful, lovely breakfast, excellent location for palace, main museums and shops

9.3

The Carols V contributed highly to the success of a girls weekend. Staff were very friendly, helpful and efficient, from arriving at the airport and using the hotel minibus to organising for the same on the return trip. Rooms (especially bathroom) were spotless. Breakfast ample served in pleasant surroundings. Only downside was the noise at night but what can you expect from such a central hotel located in the country's capital on a weekend? Great stay, would recommend.

9.0

Excellent hotel in superb location (as long as you don't mind street noise). Desk personnel not particularly welcoming, but the dining room and bar staff always friendly. Most staff speak excellent English and all trannsactions dealt with efficiently. This was our second visit to this hotel and we will return there again. Overall rating - excellent.