Guesthouse Center City - Palermo

The guest house from hell. After staying at 12 accommodations throughout Italy we ended up here. The only good thing to be said was its central location and it had hot water. Finding this Guesthouse is difficult since there are no signs, but if you have a good street map you will locate the building. The Guesthouse is located on the THIRD FLOOR (80 steps) and there is NO ELEVATOR. If you are traveling with heavy baggage be prepared to carry the baggage up. The Guesthouse owner will not help with the luggage. The room is complete with a toilette. The room we had came with a double bed and a single bed, wardrobe, two chairs, and two bed tables. The bed felt like we were sleeping on potatoes and the pillows felt like a loose bag of potatoes. The room does not have any internet capability, even though the web site and confirmation email said it was available at additional cost. The owner speaks little English and so we had difficulty communicating with him. He also was not available most of the time. He did give us the option to not take the breakfast and reduced the rate by 4E per person per day. The web site lists 24 hour front desk, I must admit that the front desk was there 24 hours but it was not manned at all. We saw the owner one time for less than a half an hour during the two full days of our stay. The owner was only there upon our arrival and instructed us to leave the keys in the room when we were leaving. He did leave us notes telling us that he would like cash even though his web site says that he takes credit cards. I left a reply note telling him that I was going to pay with credit card. When we were leaving he was not there to collect the payment for the room. We left him a note authorizing him to charge our credit card the cost of the room. As for the shuttle service that he arranged, the person came bringing his laundry and when we went to load our luggage into her vehicle, we found that she had her own boxes in the back limiting the space. We were