Bed and Breakfast Pulcinella - Naples

Via Foria 216 - 80137 Naples

Double room from

€ 67 (Tax included)
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  • Average guest rating:
  • Myles has stayed here and says:
  • Cleanliness of rooms
  • Quietness of rooms
  • Spaciousness of rooms
  • Quality of service provided
  • Hotel surroundings
  • 9.69.6
  • 9.19.1
  • 9.79.7
  • 9.39.3
  • 8.18.1

 ‹‹ The owner Fabio was extremely helpful and spoke good english. The room was excellent and the esstablishment is perfectly situated to reach all the sights of...››

01 Oct 2009 read hotel reviews

About Bed and Breakfast Pulcinella

reception Bed and Breakfast Pulcinella reception Housed on the fourth floor of an elegant building, with elevator, the Pulcinella bed & breakfast is located in the heart of Naples, in the historic via Foria, and thus enjoys an excellent, central position.

Opposite the green charm of the Royal Botanical Garden, the structure lies only 200 metres from the Cathedral and the Decumani, with Spaccanapoli, the San Severo chapel, the monastery of Santa Chiara, San Gregorio Armeno street (famous for the nativity scenes) and much more to visit, easy to reach both on foot and by public transportation, with the bus stop nearby.

Within a stone throw away there are a number pizzerie and some of the best restaurants, where to taste the real neapolitan pizza and delicious sea food meals, as well as bars, supermarkets, local handcraft shops and newspaper stands.

A kind and attentive staff will welcome you at the reception, pleased to help you out with useful information, bookings and whatever you might need during your stay in this beautiful city.

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Location of Bed and Breakfast Pulcinella, Naples

  • Bed and Breakfast Pulcinella Via Foria 216 Naples

    City Area:Historical Center

  • Naples area: Historical Center

    Position of the zone in the city

  • Naples orientation map

    General map

The property is only a five minutes walk from the Convention Centre and the business district, within short distance of the National Archaeological Museum and the underground station, by which you can reach Mergellina harbour (hydrofoils for Capri, Ischia and Procida), the seafront, and the circumvesuviana to Ercolano, Pompei, Sorrento and to the Vesuvius National Park.

Rooms at Pulcinella

Bed and Breakfast Pulcinella guest room double room The structure offers five completely soundproofed, comfortable rooms of over 25 sqm.

All rooms feature a private ensuite bathroom, with shower and hairdryer, 20" colour TV, individually controlled air-conditioning, heating, mini safe and a breakfast corner, equipped with kitchenware, tea and coffee facilities, mini fridge, table and cooker with two electric plates. Baby cots, iron and ironing board are available upon request free of charge.

One room furthermore features a fully equipped cooking corner and three lodgings have a delightful private balcony, overlooking either the Botanical Garden or the Vesuvius.

Local and domestic telephone calls, as well as Internet access, are offered free of charge at the reception. Furthermore, small pets are allowed free of charge.

  • Air conditioning
  • Baby cots/cribs available
  • Coffee and tea maker
  • Cooking corner
  • Desk
  • Direct dial phone
  • Extra beds
  • Hairdryer in each room
  • Hairdryer on request
  • Heating
  • High speed Internet access
  • Individually controlled air conditioning
  • Ironing facilities on request
  • Mini fridge
  • Non-smoking rooms
  • Non-smoking rooms available upon request
  • Rooms with view
  • Rooms with view available
  • Safe
  • Soundproof rooms
  • Telephone
  • Terrace/Balcony
  • TV
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Breakfast at Pulcinella

Breakfast breakfast buffet Each room features a fully equipped breakfast corner, where guests can enjoy a rich continental breakfast whenever they please, during the day or the night, and prepare themselves a delicious cappucino, a cup of tea or a tasty caffè espresso napoletano.

Room service is furthermore available every morning from 9.30 a.m. until 1 p.m. (subject to extra charge).

Bed and Breakfast Facilities

  • Air conditioning
  • Dogs allowed
  • Entire property is air conditioned
  • Groups welcome
  • Historic building
  • Laundry service
  • Lift/elevator
  • Pets accepted
  • Recently renovated
  • Room service - limited hour
  • City guide
  • City maps
  • City tour
  • Front desk - fax service
  • Luggage room
  • Multilingual staff
  • Tourist information
  • Massages
  • Garage
  • Rent a car in the hotel
  • Valet service
  • Internet/Email services
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Hotel Reviews Pulcinella

9.99.9

RB
Single traveller
USA, Oct 2009

The B&B property was wonderfully clean, spacious, and had nice decor. I rested so well it was hard to get up in the morning to go sight-seeing! The windows let in a lot of light in the daytime and by night I could see fireworks over the city skyline. Fabio, the owner, HAS to be the most considerate host in Italy. He has great knowledge of the history of Naples and has prepared an extremely detailed, (to the letter) guide of the best of the sights Naples has to offer. He goes above and beyond to make sure his guests are taken care of.

7.37.3

CW
Young couple
Hong Kong, Oct 2009

I think the quality of breakfast should have rooms to be improved. The staff are so nice and very helpful. The location of the hotel is very near to the metro and historical zone, very conveient to travellers.

1010

Myles Filose
Single traveller
United Kingdom, Sep 2009

The owner Fabio was extremely helpful and spoke good english. The room was excellent and the esstablishment is perfectly situated to reach all the sights of Naples, as well as having amazing delicatessans and patisseries close by. Eat at Da Corrado just over the road, fantastic food!

9.69.6

SL
Young couple
China, Aug 2009

Take bus number 201 directly from piazza Garibaldi which is near the center station and get off in via Foria.

9.59.5

Yael Tsafrir
Family with older children
Israel, Aug 2009

Fabio was really nice, helped in any possible way ! The location of toilet paper wasn't comfortable in the double room we had. Besides this, and evn though we enjoyed every minute and we're sure we'll recommend the place to others. Thanks !

1010

OK
Young couple
Italy, Jul 2009

Very good place to tay in Napoli. All was really good. If i'll came back to Napoli, i'm sure l'll go to Pulcinella!

9.99.9

Hai Tran
Single traveller
Canada, Jul 2009

Don't be put off by the look of the building outside. Inside, it's a very different story: nice lift (it's on 4th floor), nice big modern equiped rooms, marble tile floor, etc. My room is quiet. It even has a fridge, and an oven so you can cook some eggs, coffee,... The location is good: 5 minute walk from the super market, 10 minutes from metro station, 15 from the National Archeology Museum. The host, Fabio, is very friendly and useful if you need anything. Overall it's a very good B&B for my budget. I actually came back there to stay another 3 days in Naples after I left Sorrento earlier than planned because I was fed up with ugly tourist industry in Sorrento after staying there for just 2 days.

8.68.6

Graham Mummery
Young couple
United Kingdom, Jul 2009

Location isn't great but the rooms are amazing value for money!!

9.19.1

PB
Young couple
New Zealand, May 2009

On arrival Fabio the host was welcoming and extremely obliging. The introduction to the facilities and information given was thorough and reassuring. The accommodation and welcoming exceeded our expectations. The location is superb in regard to transport, museums and restaurants. We felt safe, comfortable and will definitely stay again.

8.68.6

RT
Young couple
Spain, May 2009

Staff/owner were very helpful. Let us leave our bags earlier than check-in time and to stay later than check-out. Good information provided for local sights, restaurants and security suggestions. Would go back & recommend to friends.

9.29.2

AC
Group
Venezuela, May 2009

Excelente B&B, muy limpio y Favio es muy atento. Lo recomiendo ampliamente

6.86.8

RM
Mature couple
USA, May 2009

The room was quite suprisingly comfortable and a quiet oasis from the turmoil outside. The suite was accessible by a lift from a private garage. Quite a reprieve from the city of Naples. As in most European rooms the shower facilities were quite small but adequate. The owner, Fabio, spoke English and was called to meet us on arrival. He also gave us a map with directions of sites to see in Naples and the surrounding area, bus information, the name of a restaurant he recommended and a delicious box of sweets from a bakery next door. Our room was clean and well maintained. My only complaint was that region of Naples was quite dirty and the walls of most buildings were full of graffity. The traffic was hectic and people of the city were not the most friendly.

7.27.2

MR
Not Specified
France, Nov 2008

The B&B it's just ok. The owner is very kind and gave us usefull ideas for visiting Naples, and he was also very atentive. But there are things that could be improved. The breakfast is on the poor side (quality and quantity). Personally, I didn´t like the "style" of our room, not cossy at all. It looks much more like a kitchen than a room.

1010

RI
Young couple
Japan, Oct 2008

It was the bed and breakfast which I was able to spend comfortably. The owner is kind. I taught how to get on guidebook / delicious restaurant buses from an owner. The room is clean, and cleaning is performed neatly. I want to stay once again. If a Japanese stays, the English conversation is necessary.

9.69.6

RC
Mature couple
USA, Sep 2008

We are a mature couple, well handled by the Pulcinella. When the owner couldn't greet us, he sent his mother who was an English speaker and very competent and friendly. Even the housekeeper bent over backwards to communicate and make sure we knew how to comport ourselves in Naples (especially the safety aspect). Maps, internet access, information gathering in general was easy and almost instantly available. The rooms are quiet, comfortable and very clean. A great experience

9.89.8

RS
Young couple
USA, May 2008

We stayed in May 08 for 2 nights and had a great stay at B&B Pulcinella. Fabio was fabulous, a truly welcoming host and a gentleman overall. My wife had an ankle injury (prior to stay) and he went out of the way to make out stay very comfortable. Turns out he's a physiotherapist and gave us some great tips, pointed out the pharmacies etc. Helped us find a good taxi service to the airport that had a fixed price. He truly cares about the Napoli and passionately presented the city and its attractions. Unfortunately we couldn't visit any. Maybe next time. A big thanks to Fabio (belated, but better late than never)

9.89.8

CF
Young couple
Denmark, Aug 2008

The room(vesuvio) was at least twice the size we had on other B&B. The breakfast is exactly as in the picture, so you know what you get, although its not the breakfast you dream about...but with the fridge you can buy something to make it better. Naples was not so dirty as we expected, so it was a pleasent stay we had in the city.

8.48.4

SA
Family with older children
France, Aug 2008

great place to stay, great people, as a family of 4 we really enjoyed our stay

1010

Giuseppe Roppo
Single traveller
Italy, Aug 2008

Struttura molto accogliente con ottimo rapporto qualità prezzo...in ottima posizione al centro di Napoli. Camere spaziose con tutti i comfort. Consiglio a tutti di tener presente questo b&b nel caso vogliate soggiornare a Napoli

9.49.4

Cristina Rivas Hernandez
Young couple
Spain, Aug 2008

Pulcinella is an oasis in Naples jungle. Very well comunicated and nice room to enjoy a nice stay. Fabio will help you anytime you need it! Enjoy!

9.99.9

DM
Young couple
USA, Jul 2008

Our experience at Pulcinella was simply "Fabio-luos!" Our host, Fabio, runs a fantastic little B & B in a great location in Napoli. The spacious rooms were truly a haven of comfort, quiet in a city with more treasures than one can imagine but also with a vibrancy that can be overwhelming. My fiancee and I felt comfortable, safe everywhere we went, We greatly appreciated Pucinella's perfect spot: close enough to the Napoli Centrale train station (access to Pompei, Herculaneum), the Centro Storico/Antico, Museo Nazionale, bus and metro lines, taxi stands, amazing restaurants, great shopping, ATMs, and the heart of Napoli! It felt like home. Highly recommended to all!

9.99.9

CD
Young couple
France, May 2008

This place was excellent. The owner took time to give us information and to explain us how everything work. The room was clean, spacious, confortable... A real good place to go.

9.49.4

Michael Johnstone
Mature couple
Australia, May 2008

We had a very good stay at "Puncinella" and cannot praise Fabio enough for his helpfulness and kindness. The room was spotless and had everything we needed. I would certainly reccomend this B&B to anyone travelling to Naples.

9.89.8

BH
Young couple
USA, Feb 2008

Slightly removed from the busier areas, but with close access to public transportation. Fabio was very friendly and more than willing to help with any issues that arose.

9.89.8

SS
Single traveller
USA, Jan 2008

I had the misfortune of visiting Napoli during the trash strike, yet B&B Pulcinella was a wonderful place to stay, despite the piles of trash on Via Foria! The staff was especially helpful and considerate, and the room was large and clean. Very good value--I would definitely stay there again.

9.69.6

SL
Single traveller
USA, Dec 2007

Rave reviews for Pulcinella!!! my stay there was the surprising high point in Napoli, a serene refuge in a crazy city. The rooms are gigantic, nicely furnished and enormous bed, kitchen area, cooking facilities, great shower, heat, breakfast and very nice and thoughtful staff, especially Fabio!! Felt more like an apartment than a generic hotel room, many quaint and welcoming touches.Area surrounding is very safe across from Botanical gardens.

9.99.9

PL
Family with older children
Canada, Oct 2007

The owner Fabio was very welcoming. We received clear instructions regarding how to get there, He also provided excellent information about Naples in general, the do's and dont's. The outside of the building was not welcoming at all (dark and dirty) and the multiple locks were kind of frightning but once inside the B&B, it was perfect. Very clean and very quiet. Breakfast was available in the room.

9.09.0

CD
Single traveller
Spain, Oct 2007

Pulcinella es un excelente bed and breakfast para visitar esta maravillosa ciudad. La situación es muy buena tanto si quieres caminar o moverte en transporte público. El hecho de que esté frente al Jardín botánico le da un plus de paz bastante conveniente en esta ciudad tan ruidosa. Lucia y Fabio son super amables y te indican toda la información que les pidas. Para los muy comilones el desayuno es un poco pobre, pero exigencias de la normativa de seguridad alimentaria obligan a tenerlo todo empaquetado. Recomiendo tener un poco mas de información turística a disposición de los clientes. Y bueno... el precio para lo que es la ciudad me pareció un poco caro, pero bueno Italia es así. Volveré

1010

KP
Family with older children
USA, Sep 2007

This was an outstanding facility

8.98.9

AV
Young couple
Canada, Sep 2007

What a breath of Fresh air when we got to this hotel. We didn't know what to expect when we got to Naples, but we found a city with lots of charm and a room with exceptional service. The best service we had our whole trip. Fabio really did go above and beyond and our room was very clean, spacious with a magnificent view of Mount Vesuvius.

9.39.3

Petra Berendsen
Mature couple
NL, Sep 2007

A very comfortable stay in a nice area, with a good restaurant just in front and a nice view on the busy street from the balcony. There are two things that can be useful for other guests. When we wanted to take something out of our car on sundaymorning around ten o'clock, the garage was closed and there was nobody in the hotel. When we returned in the hotel after visiting the museum, the friendly young woman from the day before was there and could reach eventually, after several telephone calls, someone to open the garage. Because we wanted to leave early mondaymorning, we paid her then because she would not be there before nine. And when we left mondaymorning, leaving the keys on the receptiondesk, we could not open the door downstairs. We thought. Luckily pretty soon a man who lives in the building came down and told us to press the button left to the door.

7.97.9

BL
Mature couple
France, Aug 2007

Bon accueil de Fabio, celui ci est joignable via son portable pour solutionner les problèmes. La chambre est propre et assez spacieuse, elle donne sur une rue en travaux avec beaucoup de trafic mais l'isolation phonique est bonne. Plusieurs ligne de bus dans la rue qui vont sur le centre ville, mais c'est accessible à pied (20 min). Il y a proximité de la chambre 2 restaurants. Possibilité de garer sa voiture dans un parking fermé (10€/j). En conclusion bon rapport qualité prix.

8.08.0

JT
Family with older children
USA, Aug 2007

Really great place to stay on the edge of the historic area of Naples. Rooms were very good. The owner welcomed us and provided some usfull local information. The location was good and it was easy to get to where we wanted to go. The breakfast was basic with limited choice, but OK. Overall a place I would recommend.

1010

Atze Dijkstra
Mature couple
Sweden, Mar 2007

This was the first time in Pulcinella and we enjoyed our stay. Unfortunately, because of an agressive infection, I needed medical care. It was Fabio, our helpful landlord, who brought me with his car to an hospital at the other end of Naples. We can not be grateful enough for his extraordinary support. Thanks.

9.99.9

Jeannette Söderberg
Single traveller
Sweden, Feb 2007

This b&b is excellent in every kind of way. Fabio is a great host and guide. The entrance of the building is very typical napolitan, most buildings look like this, do not let that put you off. The rooms are excellent and the view is superb!

9.89.8

Freund Christiane
Group of friends
France, Mar 2006

all is perfect and room are spacious and quiet

9.89.8

AK
Heterosexual Couple
Germany, Feb 2006

Fabio, the owner of the bb, is very friendly and helpful; the rooms are very nice; we would stay there again!

9.99.9

EDUARDO ALVAREZ ACUÑA
Not Specified
Spain, Oct 2005

Pulcinella is the best place to stay in Napoli,you can get a wrong idea when you arrive to the entrance but when you get into the "hotel" everything change.Rooms have a 4 stars hotel status and all the facilities of a B&B.The hotel is very well situated just some minutes walking from most of Napoli best atractions. That's without any kind of doubt the best B&B we have neen in our travel arround all Italy.

8.88.8

Ulf Gustafsson
Not Specified
Sweden, Oct 2005

Very nice bed and breakfast, highly recommended. 90 Euros for two rooms, four persons, off-season (nov 2005). The BB is located on the fourth floor, elevator, five or six rooms (2-4 persons) with a small reception. The rooms are quite big and the whole place is newly renovated, with pleasant colours and decoration. Every room has new confortable beds, TV ( bad italian-only programs), air-condition (not used in november), renovated toilet/shower and new basic kitchen equipment. Breakfast is simple but convenient. Everything is fresh and new. The owner communicated with us through e-mail and due to airline delays we arrived at midnight, the owner let us in after a cell-phone call and five minutes wait. The BB is located in (the outside of) the city centre. We walked to museums and shopping area. In the same block there is a small food shop and cafes and restaurants. The house is a big anonymous dirty house along a major city street with rather heavy traffic, opposite the botanic garden. The owner took us to a friends restaurant, opposite the street, in the block behind the gas station, type: "a hole in the wall", with tasty italian food, cheap prices, local guests and friendly atmosphere.

9.99.9

BH
Not Specified
Austria, Oct 2005

eine wirklich sehr, sehr nette unterkunft!!! die zimmer sind groß und geschmackvoll eingerichtet. - super sauber und gepflegt. unser zimmer hatte einen tollen blick auf den botanischen garten, ohne direktes gegenüber. fabio, der besitzer, ist sehr hilfsbereit und zuvorkommend. alles in allem haben wir uns dort richtig wohl gefühlt. die unterkunft ist wirklich zu empfehlen!

9.29.2

SJ
Heterosexual Couple
United Kingdom, Sep 2005

A hidden palace. It didn't look like much from the outside (we were dreading what we would find), but the rooms were fantastic (big, clean, modern etc). The only point to note is that there isn't always someone there, so you need to foreworn of your expected time of arrival.

8.58.5

Ignacio Trigilia
Not Specified
Spain, Aug 2005

very clean rooms, good decorated, with style, and fabio is a very quindly guy. all perfect for us!

9.09.0

Maxence Duhayon
Heterosexual Couple
France, Aug 2005

Very good B and B, relatively cheap (hotels are expensive in Naples), quiet, big and nice rooms. the place has been totally renoved. Just an inconvenient : you have to take the bus to go to the center. There are restaurants (good and cheap) close to the B and B and you will find only italian people. I really advice you this place.

1010

LC
Heterosexual Couple
United Kingdom, Jul 2005

Excellent location, rooms and welcome from Fabio, the proprietor. We would stay here again as it is very convenient for Naples centre with the wonderful Botanical Gardens just across the street and a very good restaurant, which Fabio recommended. Fabio is a very good and solicitous source of information. We had a view of Vesuvius from our apartment and a very interesting nineteenth century garden beneath us.The apartment was quiet and air conditioned, clean, spacious and newly appointed. If you are brave enough you can leave your car by special arrangement in a nearby garage

9.59.5

RH
Group of friends
USA, Jul 2005

pulcinella was beyond our expectations. the owner, fabio, was on hand to welcome us when we arrived and offered us useful tourist info about naples. our breakfast was substantial, and there were two affordable restaurants nearby, along with a grocery store, a pastry shop, and a cheese shop. the room (a triple) was spacious and well decorated, with a great view of the botanical gardens. the noise level was moderate, mostly due to the traffic below us, and when a metro would pass beneath the hotel, we could feel the vibrations. but no complaints, would definitely stay there again.

9.89.8

JB
Heterosexual Couple
Germany, Jun 2005

In the midth of June we had a very pleasant stay at the Pulcinella. Fabio is very friendly and helpful (I found a book about Pompeji, but thanks a lot once more). His advice and tips are great (for example: the restaurant across the street and "Napoli underground"). The room was clean, modern and comfortable. We enjoyed the view on Vesuvio and fireworks at night and having breakfast at a time we wanted to. Next time Napoli will be next time Pulcinella. M & J

How to reach B&B Pulcinella

By car
For guest arriving by car, the structure is easy to reach in about 20 minutes from the pay toll house. Take the tangenziale ring road and follow the indications to Napoli centro. Exit the ring road either at Corso Malta or at the Doganella.
From Corso Malta, after the pay toll house, proceed for about 200 metres and then take the first street on the right, following the directions to via Foria and to piazza Carlo III. When you reach the square, turn left and proceed along the Albergo dei Poveri (a majestic building being redecorated, also known as Palazzo Fuga) and afterwards along the Royal Botanical Garden. The property is located opposite the main road, and we advice you to park your car and cross the street on foot. We are at number 216 in via Foria, just opposite the Botanical Garden entrance and next to the Tarallificio Leopoldo bakery shop. At the entry phone dial 1016 and press C.
From the Doganella, after the pay toll house, proceed towards the right for about 2 km. At the end of via Don Bosco you will be in piazza Carlo III. Proceed along the Albergo dei Poveri and then along the Royal Botanical Garden.

By train
The structure lies 3 km from the Napoli Centrale railway station, and is best reached by taxi, directly from piazza Garibaldi. You can also reach the B&B by bus or by underground, in about 15 minutes.
Take the underground line 2 and get off at piazza Cavour. The B&B is located about 200 metres from the underground station, and can be easily reached either on foot or by one of the several bus lines available (for example bus numbers 201, 47 or 182) to the Royal Botanical Garden. Get off in via Foria, at the Botanical Garden stop. The property is just behind the bus stop.
Alternatively, take bus number 201 directly from piazza Garibaldi and get off in via Foria, near the Botanical Garden entrance. Cross the street and walk down the road for about 20 metres.

By airplane
The Napoli Capodichino airport is about 7 km from the B&B. You can easily reach the structure by taxi in approximately 30 minutes. From the airport you can also take the ALIBUS shuttle bus to the Napoli Centrale railway station, and then follw the above-said directions. Otherwise take one of the several bus lines available, for example numbers 35, 25 or 15, and get off at piazza Carlo III. From there you can reach the structure either on foot or by bus number 201 to the Botanical Garden entrance.

By boat
The molo Beverello (Naples' main harbour) lies about 2 km from the property. You can take one of the several bus lines available from piazza Municipio, for example bus number 201, and get off in via Foria, next to the Botanical Garden entrance. Otherwise, take a taxi directly from the port.

Transport Services B&B Pulcinella

  • Garage
  • Rent a car in the hotel
  • Valet service

A garage at reduced price for guests is available only 30 metres from the property.

Bed and Breakfast Policies

METHODS OF PAYMENT
Venere.com does not debit your credit card for your reservations. You will be asked to insert your credit card details which will be sent to the property only as a guarantee of the reservation. The bill will then have to be settled directly at the hotel. In case your chosen hotel needs a deposit, this information will be included in the "Cancellation policy" section and the deposit will have to be settled directly with the pre-selected property. It is not possible to cancel your reservation if you selected and booked a room indicated as "PREPAID/NOT REFUNDABLE". In this case, the total amount of your stay will be charged to your credit card by the hotel at the time of booking.

CHECK-IN & CHECK-OUT
Check-in: the rooms are available from 1 p.m. It is necessary to arrive at the property not later than 3 p.m. We kindly ask guests to communicate their arrival time.
Check-out: it is necessary to leave the rooms not later than midday.

INCLUDED/NOT INCLUDED IN THE PRICE
Local and domestic telephone calls are included in the price.
Use of the Internet point is included in the price.
Baby cots are included in the price.
Small pets are allowed free of charge.
Parking in the garage is not included in the price and costs from €12,00 to €14,00 daily. The price depends on the car's size.
Room service is not included in the price and costs €2,00 per person.
Breakfast is included in the price.

CANCELLATION POLICY
No credit card cash pay. If you don't cancell the reservation at list 15 days before the date of arrival we will take the first night.
You may cancel your reservation without penalty up until 15 days before your arrival date, by accessing the Your Reservations page. It is not possible to cancel your reservation if you selected and booked a room indicated as "PREPAID/NOT REFUNDABLE".